backup problem | Hello Neighbor Games | Page 1

blissful turret Oct 24, 2023, 4:57 PM

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Every time when I quit the game and when I launch it I have to start from scratch

wise whale Oct 26, 2023, 3:00 PM

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Hi! Could you let us know what's your console model (One, Series S, or X) and if you're referring to the main game or DLCs? Thank you! 🙂

blissful turret Oct 27, 2023, 7:47 AM

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it's on the xbox cloud

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this is the main game

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I have a screen

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I will put it on when I get home

wise whale Oct 27, 2023, 11:10 AM

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Hi! Being unable to save on the Xbox Cloud is an issue known to our team, and currently under investigation.

blissful turret Oct 27, 2023, 4:29 PM

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ok thanks a lot

wise whale Feb 16, 2024, 1:49 PM

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Hey @blissful turret! We've just released a patch that should fix this issue. Could you kindly let us know if this resolves the problem for you? Thank you for your patience. Imbirheart

blissful turret Feb 16, 2024, 2:06 PM

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Hey it might be complicated because I work😅

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I won't be able to play it tonight

wise whale Feb 16, 2024, 2:15 PM

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Hey, no pressure! When and - of course - if you can play, we can really use your feedback. Have an amazing weekend ahead. 🙂

blissful turret Feb 16, 2024, 2:26 PM

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wise whale Hey, no pressure! When and - of course - **if** you can play, we can really use ...

Thanks I will test the fix this evening 😉

#backup problem