Hello please help me, when I'm clicking the space bar, it tries to log in but it won't work and a message appears it says "Authentication error" I have this error like for 9 days since the summer camp update came out. I would really appreciate it if someone could help. I am also on pc (steam)
#Authentication error
wicked warren
brazen zealot
Hello please help me, when I'm clicking the space bar, it tries to log in but it...
There have been problems with the servers over the past few days, however it could be on your end. If you are using a VPN you might want to turn it off, the game doesn't allow you in with most VPNs, also check your internet connection
wicked warren
Hey ! Thanks for responding and for your time but sadly I'm not using a VPN.
wicked warren
I feel like this will never be fixed 😦
charred bluff
have you tried waiting 30 seconds after first login attempt then try again?
wicked warren
Yes, I did but it didn't work
pastel plank
Hi! As we faced some temporary server issues at the time of your report, does this persist or are you now able to play? Thank you!
wicked warren
Hey ! Sadly the error is still here for me.
pastel plank
Hey ! Sadly the error is still here for me.
Sorry to hear that. To look further into your issue, please share:
- A link to your Steam account;
- A screenshot from https://www.azurespeed.com/Azure/Latency where your average latency & graph can be seen. Make sure you tick the boxes under East & West US, West Europe, and the server closer to your area.
Cheers! 🙂
wicked warren
pastel plank
Thank you! We're looking into it.
wicked warren
Thanks !
wicked warren
Hey ! I am just wondering how long could this take ?
pastel plank
Hey ! I am just wondering how long could this take ?
We currently do not have an estimated time, but rest assured that our developers are actively investigating this.
We will provide an update as soon as we have more information. Please stay tuned for further announcements.
wicked warren
Thank you !
wicked warren
Hey, I just found out that I only get the authentication error on pc. I got a PS5 and I played Secret Neighbor on it and I didn't get an authentication error.
wicked warren
We currently do not have an estimated time, but rest assured that our developers...
Hey, the error is gone, thank you for helping me fix it.
bronze hedge
