#Game keeps on kicking me and my friend out

1 messages · Page 1 of 1 (latest)

hexed nacelle
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So Ive been playing or "trying" to play Secret Neighbor with my friend. So when im in a match or building it sometimes kicks me and my friend out of the game at the same time. We get a "You've been disconnected from the network." We try again and we both get the same error. Me and my friend try to restart the game, but It still happens. Sometimes we wait a while before trying again and sometimes it works, usually not. So I dont know what causes this. Me and my friend of course dont live in the same house and dont have the same internet so does anybody know whats this about?

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fleet crystal
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Hey! We experienced some server-side incidents for a brief period. However, everything has been resolved and should be functioning properly now. Please let us know if you continue to experience any similar issues. Have a great day!

hexed nacelle
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Ok!

hexed nacelle
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I still keep on getting "Authentication Error"

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fleet crystal
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Sorry to hear that! Could you please share a link to your Steam profile with us? Cheers.

hexed nacelle
fleet crystal
hexed nacelle
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The game is shared from my fathers steam account, but I dont think I use VPN

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It does not appear everytime when I play or try to play, but sometimes

fleet crystal
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Is the incident present now? Keep in mind that such errors could also appear due to temporary server incidents. Could you also ensure that there is no active VPN? Thank you! 🙂

hexed nacelle
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It works normally now and ok! Thank you for your time!

hexed nacelle
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Ok, I cant even get to the lobby. Ive restarted the game a few times and still keep on getting "Authentication error."
Are the servers down or is it just something else?

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Okay, not always. Third times the charm. But it still keeps on appearing, sometimes.

fleet crystal
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Hey; as you guessed, there was a temporary issue with the servers. Thank you for your patience! 🙂