#Disappointed and needs to be addressed.

1 messages · Page 1 of 1 (latest)

fickle turtle
#

I been playing this game since it first came out. Back then I paid to have unlimited resources (coins/gems). The main purpose was for unlimited games. Since there was really nothing to purchase. Up until yesterday the developers/owners held true to there word. However, I logged into the game this morning and poof. My infinity symbol was gone over the gems.

My contribution during infancy development of this game means nothing.

Moderator, can you please push this up the food chain.

  1. Would like an explanation
  2. can I have my stuff back
autumn rain
#

Need to make a ticket with SMG. That’s how those kind of issues are handled.

#

Oops, no that is the ticket for discord issues. I guess wait for someone with better info.

cedar gorge
#

ticketlink

onyx frostBOT
autumn rain
#

Thanks Bart. 👆THAT’s the ticket!

bitter veldt
#

This sounds like you were using google play pass? Is that right? If so, this happens to me sometimes. I just go back and make sure my phone is logged in properly and then relogin on PC and it reconnects and all of my items are back again.

obsidian talon
#

I have a ticket open with them. They are saying anything bought with the infinity gems was only "temporary" and in play store review section, they are getting hammered for this move. One response, the person replying tried to cite googles terms of service saying if an app leave plays store, then you might get ads. Its a big stretch to say that anything redeemed with temporary content is also unredeemable.

compact ice
bright cedar
autumn rain
#

If you love playing risk then whatever money you were paying for google play pass each month can now be redirected to risk. Or if you love google play pass and want to keep it then pressure them to renegotiate with SMG but that is a play pass issue not a risk issue.
In the mean time… If you want both you have to pay for both.

bitter veldt
bright cedar
autumn rain
bitter veldt
#

It's a shame there is no alternatively similar option offered.

autumn rain
#

Now that I cancelled my internet and service from power company. What should I do next Luci?

#

Does SMG have a play risk by candle light mode?

#

Now I put all my savings into in game gems to protect against inflation.

#

Will SMG add any groceries to in game store soon? Very convenient and it worked for Amazon.

bright cedar
bright cedar
# bitter veldt It's a shame there is no alternatively similar option offered.

Yeah, it's something that we'd probably look at adding ourselves in future, but even if so it's unlikely to be in 2025.

I'd honestly kinda like to see a 5$ subscription or so, where after X months consecutive subscribed, you'd unlock things permanently too. E.g pick a map pack for month 1, month 2, get permanent premium month 3, content bundles, and so on

It'd also be a much nicer experience vs play pass as you'd then be getting things permanently while also seeing which things are only active with subscription (so could label owned / subscription perk / not included (e.g. non store items that used to be purchasable) and so on)

autumn rain
#

👆THIS is good business and good for players

bright cedar
#

It helps that I play RISK a lot too 🙏😄

autumn rain
bitter veldt
autumn rain
#

I bet SMG could roll this out quickly if they went all hands on deck. Leaving a lot of money on the table. By not having this option. Wait forget I said that… continue with network overhaul.

bright cedar
#

If RISK wasn't released in 2015/16, but instead in 2025 or something, there's a good chance that premium & map packs (with some content) would be entirely subscription based, with cosmetics being "extra purchasable add-ons" - as it's the more "modern business model" that's proven very effective, it's better from a player perspective that it's a much older game as there's permanently owned value, and it'd be virtually impossible to change that (without a completely new version of RISK as a separate game) - I wish we had better messaging around play pass when it was originally there from the beginning though, like if you got a pop-up in-game "hey there! We've detected an active play pass subscription, this will grant you temporary access to everything, however all items will expire when your subscription expires or if RISK is no longer in the play pass program"

Then you just have that pop-up each time there's a renewal, and everyone that uses it has expectations reasonably managed

It probably wasn't feasible when it was first introduced (none of the UI support for any of those types of popups really) - but it would've saved a lot of frustration for a fair chunk of players

autumn rain
#

A model similar to audible and others were monthly payments have the perk of credits towards purchases. So you could save them up and buy map packs or maybe buy a few emotes every month as free bonus for subscription payment. Also ability to pause subscription without losing credits as long as you returned to account later and continued with new monthly payments. Great model. Slight variation of what you said above.

#

I take my consultant fee in gems please. Where is the peanut butter in the game store? I scroll and scroll and still can’t find it.

bright cedar
# autumn rain I bet SMG could roll this out quickly if they went all hands on deck. Leaving a ...

I don't think it'd be quite so easy to do, there's also a lot of design considerations for it.

For example if you have the subscription through apple/google, there's different pricing (and discounting for continued subscription on apple), and there's different again for steam - and instead of 30% cut (or whatever it is), having it through a website would mean being able to have it ~25-30% cheaper - good for players but couldn't be advertised in apps due to apple & google app terms 🫠
There's different UI's that'd be needed, purchases & shop would need complete redesign both app & server, approval processes from all stores, purchases/shops would need to be handled completely differently on server side, as well as different "owned states" - being able to have subscribed, subscriber permanent, subscriber temporary, owned permanently, not subscribed, free, unavailable, and so on

It'd be massive overhaul (probably similarly to the introduction of the original gems & cosmetics overhauls, that were across a few major versions)

autumn rain
#

Okay you take gift cards?

bright cedar
#

Tbf we still accept "google play vouchers" I think they're called?

#

Trade play points for in-app voucher, it's like 500 points = $10 voucher, which is enough for premium

#

I wonder if anyone on play pass would've had quite a lot of play points and would be able to use those to get items rooThink

#

They're different from play pass in that they're actually just payment discounts, so there's no distinction from the app / server perspective between a $10 purchase with vs without a play points voucher thing

#

As the discount is handled entirely on Google's payment overlay, so it's just as valid a purchase as with $

#

(UK store version but yeah)

image0.jpg
autumn rain
#

Hope people know that. Might be the route by which very unhappy confused customers become slightly inconvenienced customers. They can buy some of the stuff they are used to having without shelling out extra money immediately.

bitter veldt
compact ice
bitter veldt
# compact ice I'm confused how thats not what I was saying lol

Maybe I misread. I thought you're saying you can only pay for one month and keep unlimited items. I'm saying that's not true because once you let the subscription lapse, the items get returned. Which is a different issue altogether from continuing to pay every month for a long period of time and then suddenly, even though you're still paying, the items are removed.

compact ice
bitter veldt
# compact ice Nah I was saying it all goes away once you stop paying and that makes sense. But...

Well I mean, some people have been essentially feeling like they have been making monthly payment for quite some time for the sole purpose of the Risk content it provided. And now that content is removed and the money is gone. Similar to being evicted from an apartment without notice maybe? I told you that you could live there for X amount of bucks a month and then boom, I say you have to leave and naturally all of the months rent you paid are just gone. Essentially people were leasing the items but they didn't know it was a lease.

compact ice
# bitter veldt Well I mean, some people have been essentially feeling like they have been makin...

Idk. I still feel like it has to be pretty obvious. If you're paying a monthly subscription for something, there's no service in the world where you get to keep the stuff once you stop paying for that subscription. The only difference is that subscription had nothing to do with the game they were playing. Its a google subscription. So its like Netflix removing Breaking Bad. If watching Breaking Bad was the only reason you paid for Netflix you might cancel your Netflix subscription. But you wouldn't message all the Breaking Bad producers saying screw you, you let us down. No, the issue is with Netflix. So why are people here complaining about what google play pass did

#

And tbh it was always a bad deal to be paying for Google Play pass if you were just using it for Risk. At $5 a month youre paying $60 a year. I've put $40 into the game and have premium and every map pack plus an extra 900ish gems rn

bitter veldt
# compact ice Idk. I still feel like it has to be pretty obvious. If you're paying a monthly s...

I hear you. I think the distinction though is that people thought it was a rent to own situation and not a lease. As Luci even articulated above, the messaging wasn't clear and the whole situation was presented to the players as a legitimate partnership. People are upset not because they aren't still paying for a subscription or not wanting to pay for a subscription, their upset because they have been and were under the impression that could continue to pay for said subscription and that it was a mutually beneficial situation. And yes it was a bad deal! That's what adds to the frustration. People wouldn't have entered into the agreement if they knew all of the ins and outs of it. They absolutely should have just been buying the items they wanted directly from the source.

compact ice
#

like what was the wording that confused people?

bitter veldt
# compact ice like what was the wording that confused people?

I can't say for sure. I don't have any screen shots of what I saw personally way back when. I can only find unofficial information from other sources like wiki etc. and lots of discussion about it in chat rooms. We can agree to disagree, I won't keep taking up the thread. All I'm saying is that people were clearly under the impression that it was a partnership and that as long as they had the subscription and continued to pay for it, that they would be able to continue enjoy the benefits of it. Now they can't and they are upset.

loud stump
# autumn rain If you love playing risk then whatever money you were paying for google play pas...

This is not the issue. I completely agree that paying money for games is necessary otherwise games simply wouldn't be developed. I budget $100 a month towards the games I play. I have no problem paying for what I get. The problem here is I have been paying for what I get. Does that mean I deserve to have everything handed to me on a silver platter? Absolutely not. However, I shouldn't be treated as though my contribution was completely meaningless. They did get money from me through Play Pass. Whatever minor amount this entailed was the monetization path they chose to take. Had I been a free to play player for the past two years instead of Play Pass, I would have already earned things and I could have gotten something from one of their giveaways as well. I would actually be better off having never payed anybody anything at all. Now, irregardless of what they have received from me over these two years, I'm starting from zero THAT'S the issue.

compact ice
# loud stump This is not the issue. I completely agree that paying money for games is necessa...

I don’t think it’s fair to say you would have been better off not paying anybody anything at all. You had access to everything the game had for two years. Every dice, skin, map, and emote you had access to that you never would have been able to get for the same value for otherwise. You got to use all of that stuff for 2 years. I’ve never been able to rationalize spending money on dice or skins so I only have the free ones and I have always been jealous of the Play Pass users who got to use all of the cool skins immediately after they come out.

You also had access to all of the other benefits google play pass gave you every month. Whether or not you used them was up to you.

There’s also never been any giveaways so you didn’t miss any free items. And any sales you missed will be back. They run the same ones every year (except for the special partnership stuff like the Dune release)

loud stump
# compact ice I don’t think it’s fair to say you would have been better off not paying anybody...

Do you see anything in this game's online store that rents anything to anybody? It never dawned on any of us that we were renting anything because rental is not part of game play. You are creating a condition that doesn't exist in support of your position. I paid money. I have been left with nothing. That's a factual statement. Even if you consider what I got a rental, I would still have more stuff in game now had I never rented anything at all. There's no getting around that. And there have been free giveaways. They're easy enough to look up. You shouldn't adversely impact your own arguments by making incorrect assumptions.

autumn rain
# loud stump Do you see anything in this game's online store that rents anything to anybody? ...

And if I never had rented an apartment I would have more money to buy a car but I would have had no place to sleep last couple years. Oh man they just condemned the building due to structural damage. Now I have to move out and I have nothing to show for all those months of rent I paid. Oh wait except I got exactly what I paid for a place to sleep and stay warm in the winter.

Several messages above have good options and ideas for ways to adjust to shock of not being able to rent all the stuff that you could before without spending hundreds of dollars to try and buy everything. If you tried all the things you had access to then you should know what is really worth having and for not too much money you can start to buy those features that you want most, Then you will “own” them (really just a rental for as long as game exists and continues to be supported) “forever”.

loud stump
bright cedar
# loud stump Do you see anything in this game's online store that rents anything to anybody? ...

I think this part is probably the most relevant: #1332739943151435907 message

Play Pass isn't an app purchase, it is a Google subscription - we don't have any faqs etc about play pass, and it'd not be a good idea to have had one because it's managed by Google & subject to whatever changes they make - which is why we've only quoted from play pass terms specifically. You're right that there's nothing in the store about it, but there's also no purchasing it in the store either (otherwise, we'd have a good reason to have information about it)

On the would have had more over that time, that's assuming that you'd have played with ads, or bought premium - while play pass is used to not need those, and it's also assuming that you didn't make use of the free gems each day (that with an active play pass subscription, you'd have had ad-free too)

The removal from play pass is equivalent from a player perspective to their subscription expiring

digital copper
#

Does anyone else’s game keep crashing out, because of bad WiFi connection? All my other apps are fine but this month risk keeps crashing out because of bad WiFi and dropping almost all of the games.

#

Some BS but been playing for years and just a new problem for me

digital copper
#

Idk think I just paid like £25 a few years ago for unlimited coins or something then just buy fun maps every now and again

#

Probably 2019 at uni so definitely worth it really

bright cedar
#

If 2019 it'll have been no more than $13, usually less if on sale (and would've been maybe slightly over for starter bundle)

loud stump
# bright cedar I think this part is probably the most relevant: https://discord.com/channels/46...

Everything that you've said is true but it is only half of the story. If a subscription expires, you renew it if you wish to continue your relationship with the subscription service. SMG took that option away and they did so knowing where it would leave the subscriber. They chose to do nothing to relieve the shock of this transition and then appear surprised that players are expressing concern. They have no legal obligation to do anything but it only makes sense to invest in your future. Any compensation package would have been the costlessness of giving away pixels (and likely tax deductible). Reducing players used to years of playing 120 maps down to five will result in monotony and a loss of player base. Had they taken the time to come up with a happy medium, they would have made their appreciation of former Play Pass players known and encouraged further investment in the game. And they did this to players that they already know regularly pay money to play games. Their "we've met our legal obligation" attitude isn't impressing anybody. The players defending this are doing so in part because they think their unaffected by it. Unfortunately, this kind of thing can drain away portions of the player base which adversely affects the bottom line and thus future development. SMG should nip this in the bud before things get worse.

digital copper
#

Yeah maybe was a while ago tbf probably got some maps as well or something hopefully fixes soon need a new morning game

#

Think I was about the same price as the border game and better so all good

autumn rain
#

The sort of suggestion I make here #1332038487221997628 message. might be a remedy if SMG could get it set up fast enough and offer a free month or two to play pass users. Unfortunately as answered above sounds like it is not technically possible fast enough to be relevant to this situation.
But as better way for SMG to have handled things with better planning on their part how does it strike you?

terse wadi
#

Major connection issues today. Tried three games today all disconnected within a turn or two. Tried restarting and everything. My WiFi connection is excellent too... So idk?

autumn rain
# terse wadi Major connection issues today. Tried three games today all disconnected within a...

Assuming it is not internet issue, Wi-Fi , or issue on SMGs end. Then removing and reinstalling may help. You have to clear cache or whatever in between. For me this seems to have helped when I was getting repeated troop placement bug games so maybe it helps fix weird disconnects too. For mobile the process is a little weird, I can try and describe that if you need or you can find more info by searching in https://discord.com/channels/465846009164070912/521089188334927873. Also try https://discord.com/channels/465846009164070912/861460786144083978 which might be a more fruitful place for this sort of question.

cedar gorge
#

I personally don't get the issue - you bought a Google subscription that has nothing to do with SMG. It's like Netflix discontinuing certain shows.

Should've bought the product directly (i.e. to keep up the analogy bought a digital copy of the movie) if all you cared about was (one of) the underlying products/features

#

I'm not sure how expensive Google Play Pass is, but seems cheaper aswell to directly buy premium & some maps (not sure what you all got with the GPP)

loud stump
autumn rain
# cedar gorge I personally don't get the issue - you bought a Google subscription that has not...

I didn’t either, but look at it this way. You are criticizing in hindsight, decisions they (play pass users) made with their money.

I considered jumping over to play pass because it seemed like better use of my dollars but I was already invested in in-game purchases so I continued down that road. If I had seen it as better use of my money on a monthly basis to have all the emotes and maps etc. right away would I have been an idiot or something. I don’t think so.

Anyway the point isn’t the best use of money on a monthly basis except in the way I said above in the month after you lose play pass access to risk it may be a good decision going forward to immediately stop paying for play pass and immediately start putting your monthly payments towards risk, but you can’t go back and change the past.

If you are a saying they are adults and they spent the money now receive the consequences, fair enough, but you have to see that that is not a good stance to take from a customer retention perspective.

#

However they were probably not “good” customers from the perspective of dollar per month per user from SMGs perspective or SMG would surely have continued connection with play pass. This isn’t the customers fault, but probably nearly none of the money they were paying google was going to SMG. (My speculation).

cedar gorge
#

Yeah that's what I'm guessing aswell. And fair, probably not a good decision for customer retention

autumn rain
#

However SMG has really screwed up by not seeing them as potential customers. If 90% of play pass users get frustrated not having the maps they had before and lose interest in risk it would not surprise me. SMG may only retain those who are otherwise involved in risk, have multiple accounts, play tournaments, use this discord etc. casual players surely go play something else. Sad since we want to grow not shrink the player base.

autumn rain
#

I should have said “SMG screwed up by not successfully pursuing them as potential customers.” I am reasonably sure the people at SMG do see that play pass users are potential customers, they just failed to take proper advantage of that, in my opinion.

compact ice
# loud stump Do you see anything in this game's online store that rents anything to anybody? ...

If you did not consider it a rental why did you not stop paying for play pass after one month? You were able to buy everything using play pass.

You didn’t discontinue because you knew you would lose everything if you stopped paying. Therefore you were well aware it was a rental.

If you take the $60 you would have spent over the next year on play pass and put it directly into the game you will be able to buy every map pack you are interested in playing. It currently doesn’t make a whole lot of sense for SMG to have a subscription service because it would cost their customers more money than just buying everything

autumn rain
compact ice
autumn rain
compact ice
autumn rain
#

$5 month directly to SMG month after month. Get 1 emote free for permanent collection every month plus access to everything and every three months get massive rebate price on a map pack of your choice for permanent collection… that sort of thing. The longer you go the more crazy rewards you unlock.

#

Higher price subscription for tournament setting set up add on and access to user created maps.

loud stump
compact ice
digital copper
#

Yeah idk maybe just use the 3 free coins for a few months then buy the unlimited coins if you want to keep playing for a few years

#

Didn’t have any connection issues this morning though 🥰