im confused or else stupid lol

[rain totem]

i have an ipad risk account and my bro give me a gaming laptop so i tried signing my risk account into my laptop and my risk account and it doesnt work is there away somebody could help me sign into like a dev ifmi can prove that the account is mine and the account username is matthew mckernan and has premium and a good ammount off gems

[foggy oasis]

You'll need to open a support ticket for this: https://smgstudio.freshdesk.com/support/tickets/new

[rain totem]

thank you