I am Edison Vaidya and I am trying to find out why I have a 7 day ban. I play as fast as possible, I do not taunt, I do not accept friend invites, I am respectful. Yet I get reported for something and do not know what I am doing wrong. Admin will not tell me. This is not good.
#cheating
austere robin
mellow raven
@austere robin some bans are for colaboration (teaming up with another player with no alliances, usually a friend or the same player using several accounts, also playing against people that you know to let one or the other win and earn ranking points) to target a third, non-AI party. Others are for harresment (mocking another player during a big chunk or the whole game). Most bans are for stalling (delaying your victory unnecesarily, making the experience for the other player negative). Rarely they are for hacking (finding a loophole in the game coding to have an advantage -i.e. getting 300 troops in a turn, which happened to me once-). This is rather seldom, as it involves an advanced form of cheating and offenders are banned for life. Definitely it isn't for an offensive name. So if you aren't doing any of the above, most likely we are in the presence of a false positive. Perhaps a sour loser reported you for any of the above and somehow it went through without verification. My advice to you is to write a report to SMG. If you did nothing wrong, that should do it. In a matter of minutes the ban will be removed and next time they'll be extra careful to avoid this from happening again. If you play repeatedly against the same people, the system could interpret this as some form of colaboration, and automatically ban you without human verification (there are algorithms in place for that). If you want to play with friends, use the casual, private mode and share the code with them, instead of ranked games. Not even a public casual game will make the cut.
granite moth
For account issues or ban appeals you need to open a support ticket at https://smgstudio.freshdesk.com/support/tickets/new
safe parcel
Many novices will report any two players who attack them on same round. To avoid this, try to keep a log/memory of the user names you see. Don’t join lobbies, or kick players from your own lobby, if you recognize the name (even if you have no possible external communication with them).