A whole building disappeared

[hollow marsh]

We build all the building like a month ago. But now a whole bunkhouse is gone. And this time no cheaters are there in my alliance. First huge resources where taken away from building ( but didn't say that any cheater was there in my alliance, which I guess there was not) and now a whole building is gone. That building was build my me from the start, so cheating can ever be done

@boreal ginkgo please do something, I am tried of all this thing happening to my alliance

[lucid cradle]

Bro sorry but im dying on laugh wtf

[boreal ginkgo]

Oh my god, Pls contact Support here

https://westlandsurvival.zendesk.com/hc/requests/new

And I will add this in my report mate

[hollow marsh]

I submitted as u said

[hollow marsh]

@boreal ginkgo sorry for disturbing u, but will be any action taken on my alliance, or have to build the bunkhouse again from the start, because more alliance acceptance request are coming in my alliance.

I report it like 2 days ago and gold Rush is going on, and defensive buildings are very required,

[boreal ginkgo]

You don't have to re build your bunkhouse, wait for support to answer you, they will give you some solution for this

[hollow marsh]

Will i also contacted support , in cowboy chat, players are saying that support team isn't responding to anyone problems, so i asked u, I am nervous

[boreal ginkgo]

Helio Games has hired more new support agent. This means that your requests and those of other players should be addressed more quickly.

[hollow marsh]

Can u atleast tell me the time required for action to be taken, so that I don't have to worry about it, and focus on gold Rush

[lucid cradle]

For me when i had problem it took like 1 week so its not that insane time

[hollow marsh]

Okay, I can wait

[boreal ginkgo]

Unfortunately, idk🥲

[hollow marsh]

🥺🥺😭

[median sable]

Shouldn’t take more than 9 months.
That’s how quick they responded to me (no kidding)