🖥・windows-issues

[steel minnow]

Please contact #👨💻-customer-care then

[zenith latch]

Nevermind, reinstalling the Play Store PC app and the game seems to have fixed it

[cedar heart]

ok

[steel minnow]

Alright, nice 🙂

[fervent quarry]

All barrel roll jumps in Paris track are half baked crash experts

start a race have 2 barrel roll jumps died together and these do half barrel and crash then spawn in that jump and crash again. Stop making these barrel roll jumps if you deem nooob cant code them to work like they are menat to as do barrel rolls

[steel minnow]

Hi, we're aware of the issue you're mentioning, but your language is uncalled for. The bugs will be fixed asap.

[random haven]

game frozen after clicking on watch

[fervent quarry]

Remove this trash from MP if your broken beyond fix matchmake cant even match you a server with players that have higher rating then you. It's my very first race in mp2 as a new season and i was unranked or unrated but still you give me the maximum punishment of this grown

[steel minnow]

Please contact #👨💻-customer-care

[humble sail]

My Car Can't Do Barrel Role In Mp And I Loss My Every Races , i go to Barrel Then My Car Starts Spin, Fixed It GL

[glacial garden]

@steel minnow S elite event no bolide again.. add this car man

[dreamy gale]

in fact ask for bolide

but we can not select the car, on car list, neither selecting the > to change car, that sometimes work

[glacial garden]

I have the same problem

[steel minnow]

On it

[urban bramble]

yeah isnt there for me either

[spark viper]

In the TAG HEUER contest and Porsche Asphalt series is no possibility for belgians to make te inscriptions because Belgium isn't in the country list

[dreamy gale]

fixed ty

[steady summit]

never faced this issue until today (no downloads in background)

[naive radish]

why does this game think it's better than me and clears its muted state I set in windows audio mixer on every launch

[fervent quarry]

First race today at 1580 rating i already am matched with legend league players and i lose to 7th place. Next race i am the crown and lose a lot or rating just cause the damn crown. Got first place 32 rating. Without crown it would be around 50. Matchmake is so broken and then add in the crown that makes it even more broken. Never mind that what is the point of league if your matchmake cant match in that league and start to mix higher league players as soon as you get league up

[dusty locust]

I see no one noticed it, but try to slur your IP in the speedtest picture buddy

[keen wyvern]

Hi I got banned permanently for nothing and I have been asking for help and no one has responded (it's been 2weeks going to 3 weeks)
Player ID: aa06e3

[white plover]

they used a hack

[keen wyvern]

I did not hack anything

[warm seal]

@steel minnow 👋
I don't see this porche event in my daily events list. is it only for chosen players? or do I need to do something specific to get it?
Player ID: 6020fa

[stuck quarry]

Hello

[lavish dock]

After the new windows update am now suffering from low fps, lags and stuttering in my game. Any fix😪

[dreamy gale]

it depends on the country you are in, did you try to register for the event? ur country was there? the registration link its in #📰・game-news

[dreamy gale]

lower the graphics settings, it usually improves the game. gl

[delicate apex]

Hello @steel minnow when i crah on air i have the effect song of air continuing even after respawn its very annoying cause it only stop when i get to air and land so please fix that

Sometimes when i finish a race and then the car crash by itself on air the next race i hear the song effect of a car on air until i take a jump and land to it stop so this is very boring and it's been months since I've experienced this

[keen wyvern]

If you are using Windows 11 22H2 then it's an os problem
Windows says it's one of the update's problems and they are working on it

[short lion]

Helep

Its been like this since last week

[blazing veldt]

Same for me

[queen python]

Sam3095#4513 has been warned

Reason: Spam

[thin pelican]

Same

[main oar]

See #🖥・windows-issues message

[hollow sundial]

SW not working properly? Doesn't work at all, or makes blue nitro instead? Have seen with Bugatti GP and Weekly Race (Lotus, Ginetta)

[steel minnow]

Hi, I believe only people that live in countries from which you can register for the Asphalt Series can see this event.

[steel minnow]

Hi! Thanks for your report, I'll let the team know

[steel minnow]

Please open a #👨💻-customer-care ticket

[steel minnow]

Please open a #👨💻-customer-care ticket

[steel minnow]

Could you share a video?

We're not aware of any such issues.

[warm seal]

I see... 😒

[warm seal]

@steel minnow look, for each elite GP, I don't see anyone on the list who didn't race yet. while I'm able to see guys who didn't run yet in normal GP

[steel minnow]

That's odd. Let me check with the team

[cedar heart]

will you get any decals in this anime event?

[lost ibex]

there are no decals in the event. only in shop. is it hard to see?

[cedar heart]

no

[hexed stream]

@steel minnow something wrong with the servers . this is the 2nd Disconnect in 3 race i did

[steel minnow]

could you try a different internet connection, see if that helps?

[hexed stream]

i actually change the connection after the 1st Disconnect . didnt help at all

[steel minnow]

We'll monitor

[random sky]

Instant disconnect is a thing now? I will try to reboot PC, but seems either your STEAM version have serious issues or servers.

[steel minnow]

Could you share crash logs?

[stuck quarry]

fix..

[fervent quarry]

What the FFFF =?== Where the FFFFF is this crown coming from =?

I was around 14000 position and your broken matchmake system cant match me where i am not the higher rating ? It's like 4th race in that mp2 as first 3 i made when the season started and now 4-5 days later i do it again and i am the crown.

Lose this unfair thing from the game. I have it 95% of my multiplayer game. How is it fair game like this ?

[lost ibex]

bro.. the crown means you're the player with the highest rating in the race

[random sky]

Went away after I did full PC reset. But game still keeps randomly losing sync especially in solo player stuff (TLE, daily, career). Also it sometimes just hangs and dies.

[polar urchin]

Why are some of my members are not able to purchase the Event pass?

[steel minnow]

It's not live for all players yet

[jovial plover]

My account is banned for no reason 😭😭 somebody please help me, I have reported to customer care, ticket ID submission is rejecting 😭😭, I'm stressed out. Nothing works in my life

somebody help me please, I've been playing this game for over 3-4 years and suddenly get banned strangely, I submit ticket and it's not even working, I don't want to lose my 3 years of hard work for something I didn't even do, Please someone listen to me

@steel minnow please help me

[steel minnow]

Just use the link in #👨💻-customer-care

from the channel

[jovial plover]

already asked for help there no one is communicating anything

[steel minnow]

You will get a reply

[jovial plover]

This game is my only stress reliever man, don't let them ban me for no reason, I'm already feeling suicidal, nothing in my life ever works and now they ban me for no reason, I'm tired, please help me man

[white plover]

@jovial plover don't get angry and wipe it off. you'll have a little rest from this kenef

[jovial plover]

I'm not angry, I'm just frustrated that on top of a ban, I could lose all my 4 years of progress. 2 harsh punishments for the game failing to recognise correctly a hack vs an abrupt shutdown 😭😭

[white plover]

@jovial plover so don't care

[queen python]

-=TouchDrive CEO=-#9232 has been warned

Reason: Bad word usage

[white plover]

@steel minnow how will we pass the mission in paris after she is gone.mp

[steel minnow]

Checking with the team

[sleek hemlock]

What's happening?? Every 2-3 races, the same, again and again.... It only happens in MP...

[cedar heart]

The Faraday is very unstable

[white plover]

@cedar heart this car is not worth a token to give for it

[cedar heart]

the first race i did with the player version i did a backflip

[white plover]

@cedar heart on the curvy tracks with the vanda I will eat it

[cedar heart]

yep

[obtuse trout]

Is the redeem option unavailable in the windows platform of the game ??

[cedar heart]

i think so

[obtuse trout]

I see

[sleek hemlock]

Please.... is there no fix for this?? Only happens on multiplayer....

[steel minnow]

Hi, could you do a device restart and maybe an Internet connection change?

You shouldn't encounter these issues normally, and you should definitely have more ads available.

Could you share player ID and platform? We'll see if there's anything we can do

[polar urchin]

That is horrible...

[blazing veldt]

no thank you i already uninstalled the game

[main oar]

For the FFZERO01 event does the currency stay for the next time or is it converted to credits at the end of the event like in DS? 🤨

[silver dew]

@steel minnow synchronizing for ages :/

[worldly crow]

Same happening with my windows account, it'l was synchronising than i could not even open game
@steel minnow

[fervent quarry]

12 ratings to gold league and your broken match make give me full server of gold league players and then i get 5th place and lose ratings -2 but still makes no sense when all opponents are higher league. Even last place should give ratings if opponents are from higher league if this broken matchmake cant find players from same league

[lost ibex]

same here, server died

[hearty ridge]

I have the same question too, because it turns out that the event isn't of much use at the moment and we can't make progress after day 1, but if we can't retain the currency until the next appearance of the event, then I don't find the point of playing this

But atleast thank you for those 10 blueprints of Faraday

[stuck quarry]

https://discord.gg/asphalt9

[ocean cipher]

fake syndacate with fake car unlock compliments.

[stuck quarry]

@steel minnow recently my account is getting removed from game mostly when i open game with long loading time and having to log in again and again. now other players accounts are showing on my game when im trying to load game. first one happened like 2 weeks ago, it was someone's from surgical striker club, then 3 other accs showed up in last 2 weeks, and then the last one is today. i think those whose accs showed up in my game, got mine showed in their game too, and probably that's why the last guy changed my acc flag to ukraine. already contacted cc about it, just saying here if others facing the same too. pls ask the team to fix it before we start to lose progress bcs of this

[main oar]

6K tokens needed to progress with the FFZERO, or save 10 S1 wildcards and use those. Then you only need to buy 5 BPs for the test car. You'd need less from the Relay packs... Next time 😉

[silver dew]

@steel minnow reply pls👆🏼

[hearty ridge]

Even then you'll need to spend to over 300k to upgrade and purchase those test car epics lol, so either ways you'll have to spend tokens to progress even if you have 10 wildcards, and nothing much to gain from it anyway, probably a few more blueprints

[kindred osprey]

Can someone please explain this one to me. I have never seen it actually connect to the server once it gave this message, I pretty much always have to restart the game.

[main oar]

It happens, you get the points and go up in rank, but it doesn't recover... ever.

[main oar]

One of our club members did it. 3500 tokens + 10 wildcards to progress. The 4 epics are excessive on a 2* (test) car.

[clever rune]

Don't wanna use bank. It's just disturbing

[wheat nexus]

Why can't you shop here? It doesn't work!!!

[analog heart]

Can someone help me with this please.
I can't play FARADAY FUTURE TRIAL SERIES
Thanks.

[hushed zinc]

I hit the wall on Faraday the end is here....usless @steel minnow did u hit the wall?

[analog heart]

No, I didn't do anything. I only bought the legend pass and and faraday trial series does not work.

[dusty locust]

I'm sorry, but I think they weren't talking to you...

[thick rivet]

why always happen at my night time around 10pm

[deft drum]

Cannot purchase my bank since various days ago... only 2 days left remaining and still cannot purchase... @steel minnow @rich rampart please give a solution or my bank will be restarted ... not my fault but gameloft's fault

[humble sail]

It's Happen Very Night Same Here

[crude cape]

Please, fix...in 30 hours the 1.99 Eur package expires for the last bp Puritalia...😞 @steel minnow

[blazing iron]

🥺

[heavy cradle]

Why some get 10 bps Faraday Future for free? Meanwhile I get nothing from this

[stuck quarry]

@steel minnow every time I get disconnected in mp and restart game, this screen shows up. how to fix it?

[hybrid notch]

Just put your info only

[heavy cradle]

Nvm I forgot seen bps condition, it's added

[stuck quarry]

i know but it's happening like 10 times or more everyday

[hybrid notch]

[hushed zinc]

@steel minnow I unlocked the Faraday Future but it not showing owned in my garage. Can all others check?

[white plover]

@hushed zinc you haven't unlocked anything. it's not the real car

[hearty ridge]

That is only the fake version of the car bro, you'll need that to progress throughout the rest of the event in order to obtain it's real blueprints, you don't own the car in your own garage

[gray roost]

my laptop is lagging i need new one, please help

[steel minnow]

Checking

[grand island]

good morning, even today the store does not allow you to buy packages.The message is always the same, "you can not perform the transaction".

[steel minnow]

Could you please share player ID?

We'll investigate

[lunar ginkgo]

I have the same Problem. Player ID: b4902

[blazing iron]

I have the same Problem. Player ID: 4cde959

[mental apex]

This is a global problem for many players. Since February 25 there is no way to make purchases with real money.

[urban bramble]

@steel minnow can you check if i was top 1%, everything said I wasbut then i only get top 5% rewards

[steel minnow]

I asked the team to check

[crystal moon]

What pos did you place before logging off last night?

[mental apex]

@steel minnow Please, note that the shop does not work for a large number of players. There is a donation event in the game. We can not play it without buying game currency with real money.❗ ❗ ❗

[grand island]

Obviously, they have a serious problem and they don’t want to let it out in the hope that it will be resolved immediately.

[mental apex]

All their serious problems turn into our problems...

[hearty ridge]

More like a road block rather than calling it a road test GL being too funny

[keen torrent]

@steel minnow I don't see the ad packs in my shop even though I don't have the i8 unlocked.

ID: c234af

[dusty locust]

Maybe ask someone in #🪄・off-topic or dms

[mental apex]

@rich rampart ,Why is there no information about the shop? Is this a problem or a planned action? If the shop will not work, there is no point in continuing the game. The game is over.

[steel minnow]

The relay doesn't appear based on whether you have i8 unlocked or not.

It's just a percentage of users have access to it since it's a test

[steel minnow]

Did you have a ticket open?

[mental apex]

Does that answer my question? I don't understand you.

[steel minnow]

If you open a customer care ticket --> we have more info about your issue --> we can help easier

[dapper fulcrum]

It's a global issue, not personal. The in-game shop doesn't work.

[keen torrent]

how do they get chosen? region based?

[steel minnow]

random afaik

[steel minnow]

it's not global, since many can use the shop. thus, we need all the data we can gather to assess the issue correctly.

[keen torrent]

any word regarding the ads issue? still havent received ads

[steel minnow]

checking

[mental apex]

@steel minnow I communicate with the players. The shop doesn't work for anyone. This is a global problem .

[steel minnow]

so am I dreaming when I see my shop working

all I asked for is that you open a ticket

is that too much of a bother?

[mental apex]

I have no

[steel minnow]

You have no what

[mental apex]

@steel minnow My region has no technical support. We have been made second-class people...

[steel minnow]

Okay. Let's do it another way

Can you just share your player iD?

I'll personally ask for a manual check

[steel minnow]

What is your game version? It could be that you are on an older version.

[mental apex]

\

@rich rampart ,The last time I made a purchase was on February 25th in the afternoon.

[lilac berry]

Are you laughing? The store doesn't work since February 25 for a lot of people, check the Afiq stream
https://youtu.be/Nm39rh4HVVM?t=6229

[steel minnow]

This shows a different error code. Again, we're investigating.

February 25th was a Saturday. We only got back to work yesterday, and now it's Tuesday morning. There's no way the team has all data needed already, so we're gonna focus on this. Please, have patience.

[mental apex]

@steel minnow Lost communication with the Microsoft store. In the other game I buy items with no problem in this store. We will wait. The main thing is that you paid attention to this problem.

[steel minnow]

Thank you for your patience.

[mental apex]

Thank you for care)

[lunar ginkgo]

@steel minnow I have the same Problem with the Shop.

[steel minnow]

Forwarding to the team.

[lunar ginkgo]

Thanks!

[coarse moss]

is an Issue or it is really happing ?

[steel minnow]

did you share your password with others?

[steel minnow]

hello, is it everything in the shop or specific offers?

[steel minnow]

hello, is it everything in the shop or specific offers?

[coarse moss]

Never

[steel minnow]

I see here that Afiq had the issue with a decal. Does the same issue happen to you, Manch, only with decals, or all purchases?

Please help us narrow it down.

[steel minnow]

Your account may be compromised

[lunar ginkgo]

Everything

[lilac berry]

Everything

[steel minnow]

Thank you.

[coarse moss]

Means I should change my password?

[steel minnow]

yes

[mental apex]

@steel minnow ,There is no possibility of purchases for real money of any position

[steel minnow]

Noted.

[lilac berry]

It just started working, thank you!

[lost ibex]

It's just a bug, nothing to worry about

[clever scaffold]

I cannot buy any bundles

[steel minnow]

Are any other offers purchasable?

[clever scaffold]

No

[steel minnow]

Thank you, we'll investigate

[warm seal]

@steel minnow Hello. having issue with the Daily Event Pass. yesterday I used one refill at the morning, ~10:00CET, then another refill near this time, ~14:00CET and the last one, from the legend pass, I guess, at the very evening.
today, I still can't refill. Althoung 10 minutes ago it was saying the next refill in 7 mins.
ID: 6020fa

[steel minnow]

Please open a #👨💻-customer-care ticket

[warm seal]

likely by the end of the day, when LP refill will refresh, I will have those 3 refills again. is it supposed to work this way?

[keen torrent]

hey any reply on this?

[coarse moss]

Seemed like that to me thx Danny

[lunar ginkgo]

Still not working. Any Workaround like reinstalling, or something like that, or just wait?

[mental apex]

Me too. We have to wait

[lilac berry]

Change the language to English in the game, it's solves the problem

[lunar ginkgo]

Okeee, i try.

[grand island]

I changed the language to English and restarting the game now the online store works. I was able to buy the pass. Thanks for the suggestion.

[mental apex]

Yes. But I really hope that this is a temporary solution to this situation.

[keen torrent]

@steel minnow Ads still dont work for me. ID: c234af

[lilac berry]

@steel minnow The store only works for those who have English selected in the game. It seems with any other language the store does not work

[brave cedar]

I'm getting the same message, and my game is in english.

[mental apex]

English helps with shopping for real money

[hollow ravine]

Windows still giving same error.

[keen torrent]

@steel minnow still dont work for me. ID: c234af

[hexed stream]

SYNC issue everywhere

[cedar bloom]

@steel minnow i8 roadster pack not working for me (ID: a23e9f)

[steel minnow]

on xbox?

or pc

[cedar bloom]

PC

[steel minnow]

we will investigate

[cedar bloom]

understood

[quaint cave]

Is that pack available to all players? Because I don't have it... (i8 roadster)

[steel minnow]

not to all

test feature

[raven horizon]

It's been like this for 3 days

@steel minnow

[steel minnow]

does it work when you change your language to English?

[raven horizon]

I try right away

it did not work

[steel minnow]

even after a restart?

[raven horizon]

I'm trying to reinstall, I'll let you know @steel minnow

[steel minnow]

ty

[raven horizon]

it didn't work, it won't let me buy the bonus passes @steel minnow

[heavy cradle]

no paris, no osaka and no shanghai.
Meanwhile i got Scotland, San Francisco, Cairo, Nevada and more
GL dont fool me, i want finish lp mission

[brittle needle]

@steel minnow I can't buy anything...

[raven horizon]

same here

[mental apex]

Select English and go straight to the store without closing the game

[lunar ginkgo]

Thanks... but, yesterday it works, today i switched to english and german and english again to buy stuff, ... 🙄 Please fix this!!!!

[mental apex]

Checked it now, it's working.

Just don't close the game. Doesn't matter if the language changes or not

[lunar ginkgo]

Ok, i try....

not really

[mental apex]

Chose English?

[lunar ginkgo]

I try engish agan.

again

[mental apex]

1. Choosing the English Language
   2.Press the Shop button
   3.Close the message about restarting the game. The game restarts
   4.Go to the store.

[lunar ginkgo]

It works, but tomorrow i had to switch again, ... please fix this!!!!

[mental apex]

You'll only do that when you're shopping.
Of course, they have to fix it. But it's a temporary solution to the shopping situation.

[dense tide]

@steel minnow Somenthing weird happened when I was playing Trion Event in a race with Egoista until the screen becomes black and the game crashed. When I opened again the game I noticed The credits were subtracted, exactly are the 300K credits of the Porsche Qualifier event

[steel minnow]

Please open a customer care ticket

[dense tide]

Aight thanks you very much

[stuck quarry]

crossed line 1.04.332(3rd), race finished 1.07.465(7th), -140 in 7 races, showing red connection but connection speed over 150mbps. fix it lol

[low leaf]

Id e5d76f

I've been having this problem for 2 hours

[celest elm]

Quit the game and try to restart the game

[stuck quarry]

Guys!!!!
my game lags like hell even when i kepp the graphics settings low
how can i make the game smooth?
pls help

[keen torrent]

get better pc

[hollow ravine]

If it's actually "Lag" then that is a internet/server input response time issue. In that case, get a better ISP. Otherwise, what are your PC specs?

[stuck quarry]

uhh its more like a laptop

[hollow ravine]

Same/diff. Are you wifi or hardlined?

[stuck quarry]

wifi

[hollow ravine]

Close your game and go to https://www.speedtest.net/. Run that and let me know the results. Don't have to download anything

[stuck quarry]

uhh
it says
download:-84.07
upload62.91

[hollow ravine]

You're internet connection is likely the issue. How far from modem etc? How's your line-of-sight to the wifi access point?

[stuck quarry]

very close
i can see it

[hollow ravine]

Can you connect via Ethernet cable, or is there a PC hardlined to it? And what speeds are you paying for?

[stuck quarry]

nope

[hollow ravine]

What potential solutions have you already tried? See if we can narrow this down. Maybe need to power cycle the wifi point

Public or private wifi?

[stuck quarry]

i have tried uninstalling and reinstalling,, then trying to switch accounts ,,
i dont think so we need to power cycle
its a private wifi
still no change

[hollow ravine]

We, as in multiple devices? If so, how many are we talking? Last firmware update?

[stuck quarry]

uh i dont understand now 😅 😅

[hollow ravine]

How many devices are connected to your wifi access point? Too many can hurt the speeds. Also, are you on a no-limit data connection or capped?

[stuck quarry]

2

[hollow ravine]

I'm thinking internet issue. Power cycle/firmware update may be needed. Check for outages in the area. If this is a high traffic time for the internet in your area, you could be getting throttled

[stuck quarry]

hmm ok understood tks a lot @hollow ravine

[hollow ravine]

Try to get yourself a ethernet cable etc and connect hard lined. See if that maybe improves things.

[dusty locust]

Wdym it's probably the internet connection?!? 84 Mbps download is good

[queen python]

Mindwarp#1875 has been warned

Reason: Bad word usage

[broken cipher]

fxxk gameloft fix your game, exploding on ramps now? What next? Hmm? What other tricks do you have to cripple the game?

It's bad enough you cripple the cars when we do too well, now we explode for taking ramps

ghost slipstream, corvette full purple nitro, take a ramp a I blow up as soon as i touch it, great work lameloft

[quaint cargo]

@hollow ravine Hello! I open Asphalt 9 Legends, 5 seconds later it kicks me out of the game. What should I do? I did "Verify File Integrity" from Steam.

System information:
Intel(R) Core(TM) i3 CPU 540 @ 3.07GHz 3.06GHz
Kingston 8GB RAM
NVIDIA GeForce 9800GT
KIOXIA-EXCERIA SATA SSD 240GB
Microsoft Windows 10 Home X64 Bit

[hollow ravine]

While the DL speed may be okay, the connection will degrade trying to run on it while playing A9. The servers are already terribly unstable and the game suffers from memory leaks. Other than that, it might be a GPU/RAMM issue. A9 needlessly eats up a lot of resources. Tends to be harder on laptops/mobile devices.

[hollow ravine]

Are you getting any error messages? Try the steps listed here: https://windowsreport.com/steam-games-fail-windows-10/#:~:text=[Solution] Steam Game not Launching 1 Move your,According to users%2C sometimes certain files... See More and see if anything helps.

[dim wedge]

@plucky stratus why I’m i muted?

[plucky stratus]

Um I’ll check since I’m not sure

[dim wedge]

.

[plucky stratus]

Yeah, I did a bit of digging. Just trying to find your ID so I can unmute 😅

[plucky stratus]

Could you edit your message actually? I might have found a solution

[dim wedge]

Ok

[plucky stratus]

@dim wedge Had to manually type it out and other stuff but you should be good to go now

[dim wedge]

Tysm

[plucky stratus]

My pleasure 😁

[lucid axle]

tell me the code?

[dusty locust]

Dk any

[upper path]

@steel minnow is windows/steam platform can't watch ads? I can't watch ads in any events

[dusty locust]

Have you watched any other ads today?

[upper path]

No i just transfer from Android to steam windows platform is that normal?

[dusty locust]

If it's on steam, yes it is. Steam doesn't allow ads from default. However, if it is the Microsoft store version, you should open a customer care ticket, unless you're Russian.

[hollow ravine]

Disable any browser extensions that block ads and turn off ad blocking in browser settings with Microsoft store version

[upper path]

Ohh bruh rip i must download from Microsoft 💀

[crude cape]

Again not available... Why???

[mental apex]

STEAM01

Need to read private messages😉

[red whale]

Hello everyone, I haven't been able to buy anything from the store for the past few days. Have a general problem?

[hollow ravine]

What are your region and language set to in-game?

[red whale]

I fixed it now, I changed the language to English, then Turkish again and it was fixed.

[warm seal]

don't see any porche-related events in my TLE section. what's the reason?

[wanton niche]

from some days i have a lot of problem of synchornizing
how i can solve that pls help

[white plover]

@wanton niche delete the game and install it again

[queen python]

mickaella#5880 has been warned

Reason: Bad word usage

[cold wyvern]

?????????

[lost ibex]

I guess you thought you'll get all of them

[cold wyvern]

no but at least 3 cards at least

[hearty ridge]

Saleen belongs to the multipack too

[polar urchin]

game freezes for a like 15-30 seconds, then goes back

[stuck quarry]

¿?

[autumn ibex]

How are you doing with the matter of not being able to buy in the store? @rich rampart @iron sentinel

[cold wyvern]

damn i hadn't seen

[thick rivet]

explain

[hollow ravine]

When a good computer and a bad server collide this is what you get. It's on their end. They'll say otherwise, but it is.

[wanton niche]

bro i tried but now also same problem

[stuck quarry]

sorry, but when will these decals disappear?

[hollow ravine]

Every hour, like clockwork.

[cedar bloom]

@steel minnow My drop rates are very bad, I am getting 1 bps for Taycan by doing 16 races pls improve them

[vague lintel]

Sever Down???

[lucid schooner]

its Down

[blazing radish]

Hi! Theres this pop up ad where it gives me an offer for a car or an amount of in game currency right when i start up the game, but this time, the ad isnt loading, and ive been sitting here for an hour now, trying to figure out what to do. Yes I've tried uninstalling and reinstalling, but it doesn't work.

Any info on how to take this off will be kindly appreciated, thanks.

PS. I play on steam

[cedar bloom]

@steel minnow My drop rates are very bad, I am getting 1 bps for Taycan by doing 16 races pls improve them

[hollow ravine]

You cannot watch ads on Steam. Steam does not allow it.

[blazing radish]

its not an ad like the ad thing, its more of an offer

[hollow ravine]

If it's a popup, then Steam won't allow it

[blazing radish]

Heres what i mean, this pops up usually, i get to exit out of it, but this time its just white

[hollow ravine]

Failed to load. Probably close and restart Steam and A9

[blazing radish]

ok, ill try that. Just to clarify, does it really just not let you exit out of it? even if it knows that it failed to load?

[hollow ravine]

A9 doesn't know how to handle the processes and freezes up. Alt+F4 is about it besides killing them in TM

Possible that the connection to the server was lost during load and it froze up

[blazing radish]

What's TM? Also, I did what you told me to, I reset A9 and steam, still didn't work, it's still there

[hollow ravine]

TM = Task Manager.

[grim urchin]

Escape doesnt work?

[blazing radish]

nope, but its fixed now, thanks for the help btw @hollow ravine

[cedar bloom]

@steel minnow Please fix the drop rates for car hunts. I only managed to get 1 bp by doing 20 races

[steel minnow]

Drop rates are unchanged

[cedar bloom]

then change them

[hollow sundial]

just locked up in MP (thank you for -20) and game crashed with this error, which is wrong, I am only user and only this PC

[ornate arrow]

That happened to me during the race. I am pretty sure my connection was ok.

[torn garden]

I have the same issue on steam platform, my connection is ok but then all the players suddenly stop moving and dissapear, few seconds later I get a disconnect and suddenly, the game works just fine to tell me that I lost 20 points

I lost my top 250 bc of this

Players on steam do not have ads at all, and everything related to them is also gone

[ornate arrow]

That's sad to hear. I don't have such a concern as I am an average player but I can emphasize your frustration. This should be somehow solved but if there are only 1 racer having sync issues honestly, 99 of the racers are just disconnecting either because of a wreck or going back into lower leagues.

I don't know how it can be managed, but it would be great if Gameloft can develop an AI to return racers' points in case if they really had a sync issue with the servers without any human-made interruption such as quitting the game, resetting the modem etc.

[keen wyvern]

Why is this happening
I have been trying since last month but now response and now this?
Whhhhhhhhy?

[torn garden]

Idk whats wrong, but it is definitely not bc of my internet, my ping is less than 10ms all the time and other games work just fine, it started doing this like 4 weeks ago and it is really getting on my nerves

[marble meteor]

not available... Why?

[raven horizon]

@steel minnow With the new season about to begin, aren't you going to fix the problem that doesn't allow us to buy???
I tried the language switch system etc but it never worked.

[sleek hemlock]

Same here.... unable to purchase LP... why? What's the problem. Please fix it ASAP....!!!

[hollow ravine]

Previous LP benefits now expired and new one not available. When US getting it?

[sleek hemlock]

LP is in store, but can't purchase, at least I can't

[mental apex]

Select English in the game and go to the store without closing the game

[raven horizon]

As I said above, changing the language to English has no effect and at least for me it doesn't work; I open the game, change the language to English, press the store, the game reloads and returns to Italian by itself, which is my language. I've tried countless times.

[hybrid notch]

Where is lp

[mental apex]

Yes, sometimes the game settings are not saved. You have to try several times. You can try to reset the game or uninstall and install again. But it's an outrage that the developers do not fix this error for so long.

[raven horizon]

Your suggestion worked, I reset the game and it worked! Now I leave it in English 😉 Of course the fact that they don't fix this situation is quite ridiculous.

[mental apex]

I am glad for you😊

[sleek hemlock]

Worked fine to me...

[round bolt]

je trouve que cette nouvelle saison commence bien

[granite frigate]

Hello everyone

I have my anwser directly .... I can't buy the LP

[warped mirage]

@iron sentinel are you totally greedy now? You ask for 24 Euros for the bundle pass!!! (before 14 Euros always) That shot hits yourself, I don't buy anything! 🤬 BTW, it`s not available to buy, LP either. Congrats! 😆

[flat totem]

Impossible to buy the pass, again, why do we have to play the game in English for it to work?

[warped mirage]

CONGRATS!

[warm seal]

Does anybody know if the game has some API I could query using my credentials? For instance, I would like to get current overall stats for my club in the current clash, or the stats from the MP1/MP2, reputation, etc. Who can answer such a question? @dreamy lotus @steel minnow

[wheat nexus]

I can't buy the pass. I can't buy other things in the shop either. What's going on there again???

[supple sundial]

i can't buy anything

[crude ivy]

I am not able to buy legend pass. Please what can i do

[sleek crescent]

This is correct? F40 for non pass buyers and F50 for buyers?

[inner ruin]

set the language in the game to English, then buy the pass, restart the game and change the language again, it worked for us in the club, maybe it will work for you too.

[crude ivy]

It worked! Thank you!

[stark arrow]

Please help with this

Happening when I try to buy LP

[cold wyvern]

me too

[main oar]

Settings -> Game Settings -> Language & Country: Change to English. Buy the pass. Switch back to your language.

[gray lava]

My game is already in English and I am unable to buy pass

[stuck quarry]

maybe its a sign

[viscid bough]

@rich rampart I occupied 3 streets out of 4 in clash.
And it shows i occupied all and i am not able to occupy 4th street.
In status also its showing that i occupied 3 streets.

[steel minnow]

We're working on it

[regal narwhal]

Hello. You have a problem with buy legend pass?

[gaunt mauve]

Contact #👨💻-customer-care

[warm seal]

@steel minnow hello, how do you feel? (I saw you had a sick leave)
Please check this question: #🖥・windows-issues message

[steel minnow]

I don't think it's possible, sorry

[viscid bough]

@steel minnow

[cedar bloom]

@steel minnow I have played 35 races and couldn't manage to get a single blueprint of 599xx evo.

[steel minnow]

Contact #👨💻-customer-care

[steel minnow]

Unlucky, sorry to hear that.

[cedar bloom]

Unlucky? the last 15 car hunts were the exact same cringe drop rates

[gaunt mauve]

Buy tle pass then maybe it will help you

[steel minnow]

I guarantee you that we do not alter the drop rates

Over a larger sample size you will inevitably get closer to the mean

[warm seal]

how does the bot (MEI) know the number of players for each event then? 🤔

[steel minnow]

I'm not sure how it works.

[jovial plover]

@steel minnow my account got banned 14 days just for closing the game, how to close the game now without another ban?? They said another such incident and I'm banned forever 😭

[charred fractal]

my daily event pass doesn't appear on me 😦

[steel minnow]

please contact #👨💻-customer-care

[steel minnow]

not available to all players yet

[charred fractal]

ahh oke , thx for responding

[tame tendon]

Anybody, having issues changing the language of the game? 🥲

[stuck quarry]

Restart Game

[neon flame]

it just keep loading and never match with others.. i can't play mp for that.. please help me

@stuck quarry@iron sentinel@opaque raft

[stuck quarry]

Did you restart your game?

[neon flame]

yep.. but it didn;'t work.. i'm playin for a long time.. and this happening almost 1 month.. my connection is ok

[stuck quarry]

Hmm I'm not sure then, best thing you can do is submit a ticket to find out what's wrong with it.

[neon flame]

i don't know how to do that.. i just found a conversation id from website of customer care and write in ticket counter.. what to do next?? (sorry for late reply becoz of slowmode) @stuck quarry

[stuck quarry]

You can go in game and press the customer care button then it'll guide you from there.

[neon flame]

i did

[stuck quarry]

So did you submit the problem or stuck?

[neon flame]

chat there and got a id.. wrote in ticket customer.. now what? will the send me in dm?@stuck quarry

[stuck quarry]

Yes ( you need to wait now until someone is available to help you)

[neon flame]

should i do anything else??

[stuck quarry]

#🆔・tickets-customer-care here (if you didn't already put it there)

[neon flame]

i sent a pic where i put .. should i write anything else there or it is ok i just wait for someone??

[stuck quarry]

Just wait

[neon flame]

i'll get reply today? if its not fixed then i can do my work and stop waiting in discord.. i mean i'll go if they reply another day

[stuck quarry]

It may take a couple days to get back so yea just get busy and wait. Sorry about that.

[old marlin]

i need help i cant buy items

[mental apex]

Settings -> Game Settings -> Language & Country: Change to English. Buy the items. Switch back to your language

[crude ivy]

i changed idiom to english and was able to buy

[dreamy gale]

wheres the special event 5 tokens?

[lost ibex]

Next goals refresh bro learn the pattern

[woven drift]

hello, good evening, it's a problem with the game, I can't buy the legend pass either, we have to wait for it to be fixed

[open flax]

You want to buy items? - Try setting ingame language to english. The game should refresh instantly plus you should be able to purchase things from the shop. Feel free to try 🙂

[steel minnow]

Can you try now?

[steel minnow]

Can you try now?

[steel minnow]

Can you try now?

[steel minnow]

Can you try now?

[steel minnow]

Can you try now?

[steel minnow]

Can you try now?

[steel minnow]

Can you try now?

[granite frigate]

Hello .... no, I can't because I've pass my account in english langage to buy the pass and comme back in french

[steel minnow]

you can't buy in any language?

it should be fixed now

[granite frigate]

since it worked when we put the game in English, I bought it.

[granite frigate]

I can't buy it a second time lol

[steel minnow]

right

fair enough

[flat totem]

already done before, passing the game in English 🤷🏻‍♀️

[steel minnow]

okay, will await confirmation from anyone that couldn't buy with the language change then 😄

[granite frigate]

I really wanted to help you but I was given the trick so...

and now, I no longer have the menu to say to click and try

[steel minnow]

Gotcha

[steel minnow]

Can you try now?

[flat totem]

I tested with another pass (MP) I no longer have the error

[raven horizon]

#🖥・windows-issues message

[steel minnow]

My bad.

[steel minnow]

Glad to hear it, I'll forward it to the team.

[raven horizon]

Np 😉

[plain inlet]

no no no

[steel minnow]

Is this screenshot from today?

[steel minnow]

[stuck quarry]

did this get fixed for you? I'm having the same issue

game is stuck here

[keen wyvern]

@steel minnow please what did do wrong

[stuck quarry]

@steel minnow can't play multiplayer or club races game is stuck here, please advise

[jovial plover]

@steel minnow

I keep getting banned for closing the game 🤦🤦

[brave cedar]

2 weeks later I'm still getting the same error, I can't watch the ads. I think you should send us the rewards to our inboxes as a compensation.

[dusty locust]

@steel minnow help I played 1 race and it crashed after that, it still shows to be running, but I cant even terminate it. Ive tried clearing cache too

Nvm its fixed now

[manic sparrow]

servers down?

[lunar ginkgo]

Can´t buy everything. Language is english.

[opaque ore]

i've did my three attempts and this pisses me off

issue resolved

had to pay an extra fee to do it and it worked

[regal narwhal]

Dont work!

[toxic anchor]

the top 1.hacker

[hearty ridge]

Same hacker club

[toxic anchor]

pls ban

[naive radish]

he's still around, infinite shockwave, accel boost and top speed increase to 500. Then he proceed to use touchdrive route, probably not even sitting at pc just bot grinding rep

[paper cypress]

anyone have same problem? how to fix it?

[stuck quarry]

@steel minnow why it's saying logged into from another device? my acc is logged in only in my pc.
also events, mp not loading

[raven agate]

looks like a bug - trying to upgrade new merc

[lost ibex]

no amg bundles

[sleek crescent]

@steel minnow did someone check the situation with this hackers? They are more and more lately

[dreamy lotus]

checking!

[dreamy lotus]

hey can you send your player id?

[dreamy lotus]

upgrading the new mercedes?

[lost ibex]

also please fix the slow-mo in arc de triomphe track

[dreamy lotus]

the bundles should be live now

[lost ibex]

yes, kind of

[hollow ravine]

How come nobody has responded this quickly to the cheater/hacker issue ruining the LBs?

[lost ibex]

because removing hackers from lb does not earn money, fair and square

[hollow ravine]

In other words, GL is greedy and is okay with people cheating and hacking. Got it.

[stuck quarry]

e6787f

[fleet stag]

Is it necessary to log onto X-box to play multiplayer in windows?

@steel minnow

[sleek crescent]

What is LB? You meant that they allow hackers just because they purchase game products? In the last week I think a new soft has been developed for hackers because I see a lot more cheaters in the game. It just ruin every fun I have playing it. And make me wonder if it's better to cheat then compete.

[lunar ginkgo]

I really need Help! No Matter, what i try, Asphalt 9 don´t wont my Money!🙄

[raven agate]

yes, it was in SE Torino Design before GP - now it started to work correctly

[tropic kestrel]

when the windows go in suspension the asphalt only work if you put off the wifi and turn it on. I had this problem in 2 notebooks.

[tropic kestrel]

if you didnt do this the game never will load

[plain holly]

hello

I've been facing this issue for quite some time, I've noticed that there are multiple cars out there but for some reasons, they aren't visible to me. This results me in suggesting cars in #🏎・car-suggestions which are already in-game but for me, I can't find those cars. More on this, I can't finish certain career races cause they require certain cars, but I those cars aren't visible to me, I don't even know how they look. I'll attach the following screenshots below.

when I click next, it redirects me to the 2017 NSX

and I according to some players here, I've learnt that there are many cars that isn't visible to me, like Sesto Elemento, Buggati Divo, Gemera and lot more.

[hollow ravine]

Use the left and right arrows next to the car to see others. Took me a while to figure that out too

[hollow ravine]

I'd rather go find another low-budget title to play than waste my time cheating in a video game.

[steel minnow]

what if you change your language to English?

[steel minnow]

they will be handled

[steel minnow]

if you're on Microsoft Store version yes

on Steam no

[warped mirage]

@steel minnow I had to change the language setting in the game to English last week so that I could buy the LP. Now, however, the setting can no longer be changed to German. It stays in English.

[steel minnow]

please contact #👨💻-customer-care

[hearty ridge]

Now game not opening

[ornate arrow]

I am afraid Asphalt is down 😦

[stuck quarry]

they said game will be down for 15 mins for maintenance, but now already 25 mins lol

[lost ibex]

the maintenance started later, it will be done in 5 mins

[cedar bloom]

What is this

[hearty ridge]

We don't have much time gameloft, unless you extend time for clash and 599 hunt

[mental apex]

The same thing.

[cedar bloom]

Yes

[carmine basin]

They changed it from "15 minutes" to "soon"

[humble crow]

as expected

New msg though

[stuck quarry]

noice

[sleek crescent]

same here

[tardy canyon]

same here

[sleek hemlock]

same here

[neon flame]

no its not fixed

[neon flame]

same in club race bro

[formal minnow]

I can't even start the game

[knotty ivy]

I’m playing it but is too glitchy

[stuck quarry]

got fixed for me.. maybe ask customer care.. raise a ticket

[silk briar]

In the last clashes I notice some weird visuals in my clash; When one of my club members conquer a street it turns blue as usual and expected. But sometimes it shows 1 victory for the opponent and the street is still red, so it means not conquered. But at the end I see for example that street 3,11 and so on is conquered, but street number 7 isn't conquered

After restarting the game it looks totally normal

[stuck quarry]

It redirects you to the 2017 nsx because you don’t have the nsx gt3

[stark idol]

As a relatively new player to the game, many cars are not available. Events rotate and eventually, you will have the opportunity to earn those cars required to complete career. It will take time ... A9 is more like a marathon than a sprint.

[stuck quarry]

Hi, recently, my game recently deleted all my info and I had a lot of stuff on there in which will take years to replace

Is there any way I can get my profile back

[stuck quarry]

log in ur ms or xbox acc wherever u saved it

[cedar bloom]

This mango guy also hacked or "trolled" in mp one of my clubmates

[old marlin]

i cant play game on windows

[hollow ravine]

Did you let the speedtest finish running and get the full results?

[knotty ivy]

Is a game issue. I’ve even reinstalled Windows and still the same. Game is as though I’m playing in DSL and playing at less than 30 fps

It remains unplayable in MP, I can only play solo and that is barely doing it… any word?

[dark marsh]

Why has the daily goal reset time changes by over 4 hours and 10 minutes?

It should have reset around 2 hours ago

[low kiln]

why ads not work

[steel minnow]

Please contact #👨💻-customer-care

[stuck quarry]

where's token packs for 600lt spider?

[steel minnow]

coming

[stuck quarry]

add 2 more epics to the unleashed event, 1 in 4* condition and 1 in 5* condition, it will be easier to gold the car lol

[steel minnow]

This will be fixed next update

[round beacon]

is a9 opening for everyone?

[tropic kestrel]

look this 3 problems: 1-bug on the ramp that makes the car move inconsistently; 2-bug camera that makes you lose control of the car; 3-little aerospace in the last part that doesn't let the car move and it has full control of returning to the track.

[knotty ivy]

Game still glitchy after 2 days. Any word when it will be fixed? It is as though is low res or very slow server connection

[tropic kestrel]

Is this game make the car fly or not ???

[knotty ivy]

Barely playable

[coarse moss]

controller disconnected

[hearty ridge]

Why is he still not banned???

[steel minnow]

he should be banned now

[knotty ivy]

Codin, any word on the stuttering windows version?

[knotty ivy]

Also, game is not changing language. It restarts in English. I had it in Spanish and tried changing it to see if it fixed it but no luck

[severe aspen]

I have this issue for ages. The trick is after selecting the language, click on task bar to minimise/maximise the game 4-5 times slowly. The language will change.

[knotty ivy]

Trick worked, thank you! Alright! Now anyone else on the game stuttering?

[hearty ridge]

Thank you

[hollow wind]

guys i need help

my screen is like this

[cedar sun]

Seems like there's supposed to be a popup that didn't spawn, have you tried restarting?

[hollow wind]

the game or

[cedar sun]

game, alternatively, try to minimize the app and maximize it again

[hollow wind]

ok thx it worked bez of slowmode dint chat

[cedar sun]

Alright, glad to help

[hearty ridge]

@steel minnow this is happening very often, my race time is registered more than 3 seconds late and its set and matched at the same time as that of the 2nd guy

[steel minnow]

Hi, could be a connection issue.

[hearty ridge]

But I just checked my connection before playing, it was stable

[steel minnow]

In game it looks like you have a connection issue

[hearty ridge]

Maybe, I'll check it out then thanks

[daring blaze]

We seriously need some more garage levels

[neon flame]

how do u fixed bro?

[stuck quarry]

I didnt do anything.. I contacted them with my issue I guess they fixed it.. over here https://gameloft.helpshift.com/hc/en/15-asphalt-9/contact-us/

[lost ibex]

yeah

[warm seal]

@steel minnow any plans for the Aston Martin Speedster packs? I'm playing for more than a year and never saw anything related to the Speedster. Now I can't get blueprints for 600LP because of that
cc @dreamy lotus

[molten dove]

Try sending that on #758350934983442473

[sleek crescent]

MP2 having issues since yesterday

[hearty ridge]

It had multiple car hunts lol

[drowsy anvil]

All MP have this issue. And a few moments later a full lobby.

P o t a t o s e r v e r s.

[lavish dock]

https://dnslytics.com/traceroute/208.71.186.80

Gameloft Servers - Issue is routing - slow and timing out.

Step Time IP - Hostname / IP, Provider and Location details
1 1.185 ms 213.239.192.137 - static.213-239-192-137.clients.your-server.de

213.239.192.137 (Provider Hetzner Online GmbH) - Germany (DE) de flag
2 0.612 ms 213.239.239.129 - core24.fsn1.hetzner.com

213.239.239.129 (Provider Hetzner Online GmbH) - Germany (DE) de flag
3 5.216 ms 213.239.224.90 - 213-239-224-90.clients.your-server.de

213.239.224.90 (Provider Hetzner Online GmbH) - Germany (DE) de flag
4 timeout
5 95.586 ms 80.231.65.20 - if-ae-25-2.tcore2.fr0-frankfurt.as6453.net

80.231.65.20 (Provider TATA COMMUNICATIONS (AMERICA) INC) - Canada (CA) ca flag
6 95.698 ms 5.23.30.16 - if-ae-9-2.tcore1.fnm-frankfurt.as6453.net

5.23.30.16 (Provider TATA COMMUNICATIONS (AMERICA) INC) - Germany (DE) de flag
7 95.969 ms 195.219.194.149 - if-ae-6-2.tcore1.av2-amsterdam.as6453.net

195.219.194.149 (Provider TATA COMMUNICATIONS (AMERICA) INC) - London, England, United Kingdom (GB) gb flag
8 timeout
9 95.701 ms 80.231.131.160 - if-ae-14-2.tcore2.l78-london.as6453.net

80.231.131.160 (Provider TATA COMMUNICATIONS (AMERICA) INC) - Canada (CA) ca flag
10 96.672 ms 80.231.131.158 - if-ae-4-2.tcore2.n0v-newyork.as6453.net

[harsh axle]

Cant see cars in garage or in race

[toxic anchor]

pls ban this trash pls.he hack the game...I am so mad about this.it's GP.pls care about it pls

@steel minnow

[urban bramble]

@steel minnow Right I believe I have a case of a hacker in 1st place looool. Sort him out asap

[last ocean]

This has been going on for 22 hours, you can't play in MP2.
If you don't solve it right away I'll demand all the Milestones up to 3000 points.

[civic coral]

Hi,my game has a problem

It says it needs an update,but it doesn't show it needs an update on the Ms store

[cedar sun]

Try going to microsoft store, then library (or the 3 dots at the top right depending on your windows version), and click get updates, that should force the update

[civic coral]

Alright I'll try that 🙂

[supple sundial]

this happens in 1 out of 2 races, what is the constant problem.Mp2

[cedar sun]

Hey team is aware of this but no additional info that I can provide you with

[steel minnow]

Hello, sir. First things first: it's a Saturday, (virtually) no one works weekends, thus it'd be best not to expect an answer during weekends normally. Here I am, so I will answer: what is likely happening is that there are very few people queueing up for MP2 right now, thus you get this error. I will make sure to ask the team to investigate on Monday if this issue persists by then, and they will check it as soon as possible. Thanks for reporting it, we appreciate that! Moving forward, one single report is fine, no need to clog the channel - I promise we read and consider every single issue that is reported. I hope to have answered you sufficely

[rustic pebble]

Can someone help me?
Which car is it talking abt? There is no car like this while selecting a car

[steel minnow]

Hi, this car is currently not available to purchase anywhere, and you have no blueprints for it - thus, it won't show up in the car selection.

[rustic pebble]

Oh ok. Which class car is this btw?
Can yall fix this then?

[lost ibex]

D class. it's a feature. nothing to fix

[rustic pebble]

No cuz, I can't find this car in class D too

[lost ibex]

read this

[rustic pebble]

I don't have any blueprints still the car should show up while looking it in garage, right?

[lost ibex]

no, it won't show if you have no blueprints. it is a feature. not a bug. not an issue. nothing wrong

[silver dew]

short brain

[rustic pebble]

For example, look at RENAULT TREZOR car-
I neither have any blueprints of the car, nor it is available to purchase from anywhere at the moment

[lost ibex]

doesn't apply to all cars

[rustic pebble]

I'm new in this game so I didn't know abt it-
So was just asking that-
Thanks

[frigid lily]

guys help whenever i try to play multiplayer it showes me this

[trail oyster]

I have been trying to unlock the Aston Martin DBS for about a week and a half and everytime check and refresh the store, the only option for the dbs martin is tokens. It is almost always available after 1 refresh in the market, but never for cash, just tokens. I havent been able to buy a single credit pack and would prefer to not use my tokens. about two weeks ago I was getting the credit options and I havent had it since. Is this a bug or an unfortunate change?

[cedar sun]

Intended, eventually it'll show up for credits

[hearty ridge]

Problem for so many days now

[flat totem]

The problem is not present only in MP2, it is also found in MP1, it is unimaginable that there is no one to play given the number of people who complain about the error. But as you say, it's the weekend, there won't be a search for a solution until Monday

[warped bear]

is there a fix for when the screen in mp loads forever and doesnt show an image like this? besides force closing the game

[hollow ravine]

The dcom errors have returned. It's the Microsoft Gaming Services application going defective.

[still monolith]

Can anybody advise me ?

[tropic kestrel]

Today it's horrible to play in multiplayer, every race has an accident and the cars are behaving very strangely. What's going on?

[hearty ridge]

It took me more than 2 mins to load and then I got this pop up, and yes in some cases I had to force close the game too

[naive radish]

yep, can't grind MP when 80% of queue attempts time out after 2 minutes with no opponents found, takes 30 minutes to get 4 games in

[neon flame]

bro my msg is not goin there

@stuck quarry why gameloft support showing this?

my wifi is ok.. i can use discord, google chrome, online games everything

[dusty locust]

There are some ways for you to see it, even if you have no blueprints for it, like using the left and right arrows in car selection in mp or weekly competition i think

[grave pawn]

since the maintenance pause of the game servers, when trying to play MP1 or Mp2 .. game needs many many tries ti find opponents! many many treis are neededto start the MP.its boring

[neon flame]

and my game don't even find opponents

[hearty ridge]

Yeah, thought I'll wait for some time, but no, results are still the same, taking ages to find opponents

[neon flame]

it keep loading

[hearty ridge]

Really we don't have all day just to sit in front of the screen waiting for lobbies

[neon flame]

can u guyz say why its happening even tho my wifi is ok?

[warm seal]

@steel minnow, please, pass the request to the team for Speedster's packs 🙏 either time-limited packs (5 drops for 350 tokens), or special offers. Right now one can obtain a Drako, but no ways to get the Aston Martin... 🤦‍♂️

[hollow ravine]

Was able to use another PC to log in and generate a code to connect to my Steam account successfully. Win10 Store/Xbox PC version of game still incapable of running because of an error with the Microsoft Gaming Services application.

If anyone else has this issue, and gets the error message below, the only workaround is a factory reset of your PC. Even then there's a random chance the MGS app will break again.

Error message: Unable to start a DCOM Server: A278AB0D.Asphalt9_3.9.9.2_x64__h6adky7gbf63m!App as Unavailable/Unavailable. The error:
"2147943398"
Happened while starting this command:
"C:\Program Files\WindowsApps\A278AB0D.Asphalt9_3.9.9.2_x64__h6adky7gbf63m\Asphalt9_w10_x64_rtl.exe" -ServerName:App.AppXapxn9tzyw7psqc8xje9dtpa19c5w00mq.mca

[tropic kestrel]

My car is gold and very stable, but in straight line and with purple nitro the car get crashed without hit anything or anything hit it.

It was in MP league Platinum

I was in second place and doing a very good race

[cedar sun]

you have to tap brakes in air before landing to prevent landing problems like that

[tropic kestrel]

I did more than 100 races and never had such a problem and purple nitro protect to land the car. if i tap the brake will remove the nitro protection and the chance to crash is bigger.

I can fell there are many wrong things on MP. I can see that GL cant see or detect who is doing hacks

if the people can do hacks , why buy packages ?

[steel minnow]

What nitro protection?

Hehe's advice is good

[steel minnow]

We have eliminated all reported hackers

I also fail to see the link between your crash and hackers

[tropic kestrel]

I did a lot of runs in the MP. Some races have accidents with completely erratic car behavior. This occurs more when you are close to the legendary league and in it. Some very atypical situations happen that are quite out of the ordinary. I know that the players in this league are better and I know when I lose to good skills. But I've noticed a lot of weird things. GL can only perceive blatant HACKS, discreet ones, many benefit and continue to abuse and use.

[stuck quarry]

maybe he's talking about anti-crash/instant respawn(red aura) things

[steel minnow]

Not what he's talking about, based on video

[steel minnow]

I can assure you we do no such things

Some cars are more prone to have physics issues than others, but this has nothing to do with your MP rating

[stuck quarry]

crash > fall behind > lose race > rip rating lol

[steel minnow]

yes, I know the feel

no one likes seeing that 🙂

[stuck quarry]

try to land straight, not on one side

[tropic kestrel]

You need to do race in league legend once per week @steel minnow

[steel minnow]

I race in legend league every season

[steel minnow]

balanced, as all things should be 😉

[sleek hemlock]

Over and over again, in both MP1 MP2..., have people given up the game? Any problem with the game servers?

[sleek crescent]

Mp 2 not working since 3 days ago

[sweet quarry]

Thanks for sharing these, currently raising it with the team so they can look into it. Sorry for the inconvenience and we'll try and keep you posted on any updates we get.

[sleek crescent]

Both MP not working. ID: 32e1fc Thailand

[hearty ridge]

Took me 4 times of this to get a full lobby!!!

[stuck quarry]

You're all soft-banned 🤣😆

[hearty ridge]

[sleek crescent]

Still not working

[crude ivy]

Gl, if what the other guy says about "soft ban" is true, I want the adress of GL in Brazil right away in other to move a law sue against you, since I never used ANY bots or cheats in 3 years of game play, @sweet quarry .

[sleek crescent]

comme on guys, I even paid for MP pass

[sleek crescent]

It's not soft ban. It's an error they didn't bother to fix since 3-4 days ago

[graceful mason]

Dude again "NO OPPONENTS WERE FOUND. PLAESE TRY AGAIN LATER."

[dim anchor]

This is actually very poor from them... 3 days and still no fix

[steel minnow]

#1087277751582605373

[steel minnow]

It's an issue we're investigating, nothing to do with your account. Please share ID and platform in the channel above

[steel minnow]

We're still unsure about the root cause of the issue, thus we need all data we can gather.. thanks for your patience.

[tender ibex]

Your game dont work and you warned us for doing a copy paste because we all have the same problem, well done gameloft !

[white plover]

when will you fix it

[steel minnow]

Please report in #1087277751582605373

[warped mirage]

@steel minnow Training for 3rd round in GP - really just one (1) token to get???

[hearty ridge]

1 token and that too only 2 times, are you kidding, is this supposed to be another bug now?

[cedar heart]

give us token compenation for 3rd gp round

[white plover]

what is this why 1 token

[sleek crescent]

This a mistake, right?

[steel minnow]

Yes.

[feral scaffold]

Is that right?

[steel minnow]

No, it's a mistake.

[feral scaffold]

thanks

[steel minnow]

#🔥・hot-topics

[weary pollen]

No Issue; Thanks; good Work

[wild swift]

Why does the Bugatti Chiron with 45.62 have easier driving management “Handling” than the Bugatti La Voiture Noire which has 53.35? I want some explanations

[stuck quarry]

Chiron is lite, LVN is heavy 🥴

Like Jesko and Gemerra : Jesko is super lite, Gemerra is heavy.

[grand island]

It’s a very interesting observation, I’m curious about the answer.

[hearty ridge]

I too was inquisitive to find an answer to this, because from what I see there's only handling difference that's there between chiron and lvn

[molten dove]

Gemera with one 'r' btw 👍 :

[paper cypress]

still not fixed?

[steel minnow]

We're still looking into it

[elfin sail]

Fr what did u do in maintenance yesterday 🤦‍♂️

[earnest nacelle]

This pop up ad refuses to load every time I login, it does the same thing again after closing and reopening

[steel minnow]

did you click on the info button to see any ad provider info?

[silk patrol]

anyone getting the same issue?

[paper cypress]

aight thanks for answering

[cedar heart]

what is rank 3 in season missions

[earnest nacelle]

No it's gone for now, I'll let you know if I see this ad again

[steel minnow]

checking

[jovial plover]

I keep getting banned for closing the game man, several times reported no help 🙄

[warped mirage]

I'm really pissed off from your servers, always "bad internet connection" and endless waiting for opponents in mp races (not found). My internet connection is stable and fast. Better you write: "old ,overload server and incompetent staff"!!! 🤬

[warped mirage]

you should reach as minimum

[stuck quarry]

Oh yeah, sorry teacher 😅. I forgot about my spelling lesson. But "R" or "RR" are read the same way.

[hushed zinc]

@steel minnow Ferrari F50 is not updating after getting the BP. So cant star it up

[steel minnow]

restart

[hushed zinc]

I did and it does not work

[steel minnow]

contact #👨💻-customer-care

[hushed zinc]

can you do it since its a game issue?

[obsidian gazelle]

rank 3 ???

[steel minnow]

I can't report to customer care instead of you, sorry

Some issues need device/user info

which I ofc don't have

[hexed stream]

@steel minnow cant do this mission . i think it has a bug

[steel minnow]

Hi, I've seen it discussed, but this is the first time someone says it doesn't work. Can you try doing it in a continuous drift and sending a screenshot? Maybe you missed the amount by a bit.

(it doesn't have to be continuous, but a continuous drift would be proof that the mission didn't work)

[hexed stream]

ok i will record it for u

[steel minnow]

thanks

also are you doing it in car hunts?

[hexed stream]

ah it did worked when i kept the drift till Finish line
i think after jump on the 1st ramp it set back to 0 again
thanks bro 🙏

[hearty ridge]

'Bad internet connection' that's appearing on my screen just today itself, matchmaking has been a problem for almost a week now

[molten dove]

Tru enough my student 😂

[urban bramble]

Hacker in tle

[steel minnow]

We'll be taking it down

[stuck quarry]

@steel minnow after maintenance my game have keyboard input , other games looks fine , already restarting and still have lag input

[steel minnow]

Please send a video example to #👨💻-customer-care

[stuck quarry]

pack rewards are reduced. it has to be x2

[urban bramble]

Any further info about the hacker in my gp?

[steel minnow]

I'm sending another wave of ids today.

[stuck quarry]

@steel minnow

[urban bramble]

Ok cool, ty codin

[steel minnow]

visual bug

[stuck quarry]

i mean im turning my car but it doesnt work ( lag input )

[steel minnow]

on macOS?

[stuck quarry]

windows

[steel minnow]

Can you share the video with #👨💻-customer-care in a ticket? Thanks!

[stuck quarry]

@steel minnow I like the charisma 😉😂

[cold fiber]

Hello @steel minnow , I have to say a word of praise.
I think it's very good that the customer service has been improved much since a few weeks.
Feel free to keep providing us with information (perhaps some more 😉 ).
And I like the calm way you respond to the concerns of us players!
Many thanks to GL for putting you in this position.

[mental apex]

Thanks for gift👍

[stuck quarry]

@steel minnow c class gp usually has 5 rounds but amg has 6 rounds. is it bug or real?

[lost ibex]

real bro, you can see it in game

[stuck quarry]

I saw but still was confused lol

[ancient sphinx]

Okay so I was just doing this career race, I knocked the only AI that is against you in the race down, the AI was stuck somewhere way far back and suddenly in the middle of no where I got disqualified????

[cedar sun]

Sometimes it happen, play the race again

[ancient sphinx]

And on race 9 in this season (with the P1) my P1 was like 4 rank under the recommended rank and it didn't let me race
It got fixed when I upgraded it though

[hearty ridge]

Yeah, why are packs reduced to 2 again?

[flat totem]

I have the same shop as last night, it did not update at 10am as usual 😡

[naive radish]

Windmills are broken because beginning/end use the same track segment but in opposite directions.
When you knockdown AI early it often glitches out and respawns straight into the finish skipping like 85% of the track.
Then you get DQ for being more than 60(?) second late to the finish line.

[vapid marten]

i have to go through this 4 times to get 1 race in mp which works

[ancient sphinx]

It's weird though, it still said I was 1st..

[river verge]

how does this happen?

[cedar sun]

just a visual error

[hexed stream]

@steel minnow hey bro idk if this is bc of my bad net or A9 servers but all the races i did today had key delay issue . like above video i was on SW and i was pressing left to get the barrel roll but it didnt work its like i wasnt pressing left and then suddenly the car shift to left after i missed the barrel. and u can see i was still in SW with max speed

[jovial plover]

Is it me alone who has issues closing the game?? The game recognises it as unwanted activity and bans me 🤔🤔🤔😱

[silver dew]

@steel minnow can you answer

[jovial plover]

Is there a way I should close the game?? If I close via the X button it bans me 🤔

[young geyser]

Yup I too had encountered that issue all of a sudden car moves to left

[jovial plover]

Closed the game, let me wait for ban now 😞

[late jungle]

Hello, I know that this is not the specific channel, but I have a problem with the ads, it's that they're not loading me, I don't know if there is any kind of maintenance right now, it's that I'm going to lose the offer for the car I want :c My ID is aaa4696

The reason why I write that here is because I have to wait 5 hours to write on the specific channel. Would someone help me?

[shrewd vine]

There's an issue I'm having (also others in my club) where some full-screen ads don't load. I just get a little green loading circle and I have no option but to close the game.

[gritty karma]

mine is doing the exact same thing and whenever i re-open the game it happens almost straight away again

and i dont know what to do and i really just wanna play the game

[warped bear]

is this just what the puritalia does or is it a skill issue?

[ornate cloak]

Is there a way to save these settings ?

[stuck quarry]

I can't understand what is happening to me with the game. I can't play anymore with Xbox controller 🎮 while using my old account (LV 18) linked to MS account.

ISSUE: Windows detects the controller but doesn't work while playing the game.

But when I switch to like a fresh LV 1 account, everything works fine.

😭😭😭

[autumn pagoda]

I'm not sure if this is a Windows-specific issue or not but the drop rate has been horrible on the GTE Car Hunt. I just finished 3 sets and still haven't seen a blueprint. A "set" is 5 races on 10 tokens so 15 races. The BP prior to that was on the 4th set so over 15 races prior too. I don't ever recall car hunt drop rate ever being this bad. Anyone else noticing the same thing on Windows?

[spark nest]

You spelt hunt with a "c" and not a "h"

[dusky heron]

Despite MAX wi-fi server error

[manic mortar]

guys i getting this while i am plying the game and cant ply unless i turn game off

[hollow sphinx]

I support this report. Drop rate of Drako GTE is similar to Ferrari 599xx evo in its car hunt but the fact here is 599xx evo is an epic car and GTE is a rare so accordingly GTE drop rate should be more.

In other events like cadilac cien concept and beastx, in 5 races I managed to get at least 2 or 3 bps (excluding 'finish the race' reward). So its pretty easy to notice that GTE drop rate is quite lower than it should be.

[manic mortar]

that what i get this

it doesant do it while i am racing but after ,or most of the time when i log in the game i get this screen after i log in it just appears

i r

[queen python]

Cytokenin#9399 has been warned

Reason: Posted an invite

[stuck quarry]

I cant transfer my data from android to windows i made a support ticket on windows but it said i do it on android then i did it on android and they said i do it on windows help?

[cedar sun]

You need to do both and sent the first ticket ID to the other

[median rune]

guys is there a way to ping myself.

[autumn pagoda]

OMG, I can't believe I didn't see that even though I read through it at least twice. I'll remove the image and replace with corrected text. Sorry about that.

[stuck quarry]

what how

[trim bobcat]

it would be nice if the dear GL would pay attention, first place with DS

I have indicated, I am waiting for them to do something

[manic mortar]

i am getting this whie i play asphalt it comes or before the race or after the race..

this is video

[earnest nacelle]

The green circle is back, nothing happens when I click the button. The screen is completely frozen

[hearty ridge]

Why isn't Greenland track Journey to the centre added in the club race section? It's missing

[cedar heart]

This is not OK!! I have lost 4 races because of this

[cedar heart]

Now it is around 8!!

[steel minnow]

please send a customer care ticket

the team will investigate

[hearty ridge]

I've faced the same thing too, while the race is ongoing we're still waiting in lobby, along with our time, fuel and rating goes down too

[cedar heart]

its annoying

[cedar heart]

Still not fixed

[steel minnow]

Have you sent a ticket..?

We can't fix it without the device data.

..which we can really only get if you send a ticket using the in-game button

There is no magic fix that appears, it'll have to be properly investigated and tested.

[manic mortar]

is any one having problem with he green circle coming up ? while plying i see some is..

[cedar heart]

ok

@steel minnow is the customer care button right

[steel minnow]

correct

[cedar heart]

i only get this https://gameloft.helpshift.com/hc-exp/en/15-asphalt-9/

[steel minnow]

no popup on the right like this

??

Simply use this and it will create a thread with customer care

[cedar heart]

ok

[cedar heart]

is there a web page for the support?

[steel minnow]

that is straight from the link you sent

just on the right hand site

[cedar heart]

ok

this is what i get

[steel minnow]

looks like the page didn't load properly

try another browser

copy paste link

( and good luck with your coding assignment 🙂 )

[cedar heart]

Thanks

[lost ibex]

@cedar sun

[cedar sun]

thx, took care of it

[umbral quiver]

@steel minnow why can i not connect to my xbox account?

[steel minnow]

I don't know, try a cache clear

[cedar heart]

look at this @steel minnow

[steel minnow]

have you opened a ticket?

I can forward the ticket to the team

that would work best for them

[cedar heart]

i did open a ticket

[steel minnow]

aah, looks like I already forwarded it to the team

[cedar heart]

thanks

[manic mortar]

hy all is any one yet fixed the problem with the green circle.

guys how do we get a ticket from the g.l

[steel minnow]

you use the in-game customer care button, you go to that website, write your complaint and details, attach screenshots, and at the end you get a number

you share that number to #🆔・tickets-customer-care

and I get to it

🙂

[manic mortar]

i wrote in the side bar of costumer help what happening ..this is the 4 time and they keep on telling me the same thing no ticket

gameloft support. can u please put a screen shot please codin thanks..

is that the id number of the conversation?

since the update has gone all pear shape.dont know why we are getting this add that does not ply and it comes by it self.

[autumn pagoda]

I'm seeing the ridiculous "unbeatable" AIs again in Weekly Competition.

[bleak tendon]

for the past 2 hours clash store time is not decreasing

[hearty ridge]

https://media.discordapp.net/attachments/974247227377737759/1090649322577744023/image.png

[hearty ridge]

Please look out for this guy, he uses nitro hacks.

[queen python]

-=TouchDrive CEO=-#9232 has been warned

Reason: Bad word usage

[jovial plover]

3rd time ban for closing the game, it detects that as hacking???

[stuck quarry]

game crashes randomly if you have extremely bad connection and system detects that as crashing for using bots or other external software and that can cause ban. but if you have stable connection, then idk

[hollow sundial]

game keeps failing to sync if I change windows ie to Discord or my team spreadsheet; when I go back to game I get network error, happening for about a week

[tall epoch]

Game keeps failing to sync^ basically the same issue

[grizzled mortar]

I have the same

[steel minnow]

We will investigate

Thanks for your reports!

[daring blaze]

i dint have the new se . Windows ID: e7dfcb @steel minnow

[lost ibex]

because you don't have the update mate

[daring blaze]

no update on Windows yet, so when can we expect it to come for windows

[steel minnow]

That depends on Microsoft

we launch the update to all platforms at once

they each approve them

Microsoft always takes the longest

it's just how it is

[daring blaze]

ok mate thanks for your reply

[warped bear]

Big P having trouble finding players for mp1. It was similar to mp2. It would make sense that not many people updated the game so they arent on the same server as I

[steel minnow]

Not an issue, many haven't updated or are playing the SE

Rest assured servers will populate

[median jay]

Always the same after an Upate: Error connecting.. "no stable network" - I can download the installation package with 10 MB/s and you are saying my connection is not stable? Come on.. ? Conversation ID: #2208982

[severe aspen]

@steel minnow I have noticed my player id is changed after this update. Is it intentional? Platform Windows.

I have been had same player id for 3 years.

[steel minnow]

Intentional, all IDs changed.

[severe aspen]

Ok. Thanks for confirming.

[clever eagle]

Tad annoying, my orginal ID was easy to remember, this one is all over the place.

[stuck quarry]

@steel minnow why can't i read in-game club chat message, this happened many seasons ago

[steel minnow]

Restart

[stuck quarry]

It does not work, i've tried many things, even contacted the customer care, and nothing changed

[steel minnow]

What is your device and platform?

Windows yes?

[stuck quarry]

Yes, i'm using windows 11, my ID is w-28591d

[steel minnow]

I'll ask the team

[dim anchor]

Am I the only one who get's weird screen glitches in MP like an old tv?

[cedar sun]

It's happening in Auckland for me, seems a new bug

[delicate apex]

Game is laggy is that normal?

[cedar sun]

Happens after updates, but it'll go back to normal after some time and few races, if issue persists until monday then report back

[random haven]

damn nice @cedar sun mod

rep not getting registered on windows 🐛

player id : w-77240

[cedar sun]

#🔥・hot-topics

[random haven]

that for android and steam , not windows
so posted

[cedar sun]

isn't steam windows, oh well, they'll see report tomorrow, rn they're out of work

[ornate arrow]

Why didn't I get featured Blueprint of Veneno? @steel minnow

[lost ibex]

bundle packs don't have a guarnteed drop

not featured vs featured

[ornate arrow]

Then I never purchase bundle pack anymore. Thank you for the detailed explanation as well with the screenshots.

[lost ibex]

my pleasure

[random haven]

another issue:

this is my Screenshot

club mate's Screenshots
https://media.discordapp.net/attachments/541587600436101145/1091078248961683456/image.png?width=1082&height=676

@steel minnow help

[hearty ridge]

@steel minnow reps aren't updating for some of my teammates even after they're taking out time to do reputation, please look into this problem

[ornate arrow]

I just finised a race on 2nd place by 3-4 seconds front of a racer. But it showed our times are even and I was third. When I wanted to make a screenrecord of replay, I clicked to "Next" by accident.

Could you please check if there are issues with multiplayer servers?

I had a decent internet connection. On the replay, also other racer's car never went to "Poor connection" red frame at any point. Apart from it, I saw myself crossing the line as 2nd from his car. So, i think it would be good to check to prevent bigger issues.

P.S: That happened in MP2

[ripe compass]

my gameloft player id somehow changed. is this normal and should I be worried?

[unreal moon]

im not seeing the SE (mircosoft) my player id hasnt changed either. The load up screen is still the ferrari
how can i update the game?

[ornate arrow]

Go to Microsoft Store and search for Asphalt 9. You will find an "Update" button next to "Play" button. Update there. If you can't see it, remove the game and install again.

[ornate arrow]

Mine changed too. Everyone's in my club changed as well and our IDs starts with "w-"
I assume this letter shows platfrom. But I am not sure though. Just a guess.

[ripe compass]

I know this isn't the channel for talking but if we have a letter in front of the player id which signifies the platform then isn't that hinting cross platform in one way or another

[naive radish]

another update and drifting still not fixed, ehhhh

[upper hornet]

In the North to South season in chapter 3 I was playing on Rome with my Lamborghini astroon and I fell through the floor two different times

[gilded ferry]

I dont know if this a bug or not But why did my Player ID: Change?

[bright fiber]

does asphalt 9 support rich presence

it just gives a question mark block instead of the normal asphalt 9 logo

[queen python]

EliteFueL薪#7896 has been warned

Reason: Bad word usage

[stuck quarry]

Why GL changed my player ID?
🤷🏾‍♂️😡

[main oar]

No rep points for events and multiplayer on Windows (non-Steam). 😦

[boreal plover]

Why did the drivers ID change?

[stuck quarry]

yeah i was wondering that too

[keen pawn]

@stuck quarry read this

[main oar]

SE also not registering my race for Club Reward on stages now (registers for club mates). Club mates don't see me in the MP Leaderboards (for me Leaderboards look normal). Using the Windows Store version, but I also have the Steam version installed. Player ID: w-6e26.

[hybrid notch]

@steel minnow @dreamy lotus @hexed coral Can you guys explain why Revuelto packs conditions changed to 330 conditions from 0 conditions at start ? Some players got it starred up already with 0 conditions . Why give unfair advantage to them ? Its should stay in 0 conditions throughout .

[steel minnow]

#🔥・hot-topics

[silver dew]

Préparation for cross platforms i guess , if you're windows player you'll notice your id has "w-" , android "a-" and so on

[warped mirage]

@steel minnow I saw I got a new player ID. Why that happen? 🤔 🥴

[steel minnow]

All player IDs were updated

[warm seal]

On windows reputation is not calculated as well!!! @steel minnow

[steel minnow]

#🔥・hot-topics

Please, before reporting something, read hot topics

it's even in the header here

[warm seal]

It doesn't contain Windows in that message, only android and steam
Our club is so close to the next milestone (4.7M) and we are not moving anywhere...

[steel minnow]

It contains Steam, which is a PC version. I will let the team know that it's also for Microsoft Windows, but, you know, that message is clear enough that we are aware of the issue.

[warm seal]

will the reputation be somehow recalculated once the issue is fixed, though?

[steel minnow]

I do not know

[warped mirage]

Thank you!

[tardy canyon]

does the A9 gets updated automatically without our permission or should we have to update it automatically

[hybrid notch]

What that mean ? Conditions will revert back to 0 like start ?

[steel minnow]

what

no

[steel minnow]

you have to do it manually most likely

[hybrid notch]

Then we need 330 conditions to open revuelto packs ? Why scammed us again ? Is it easy to reach 330 conditions bro ?

Some players got them in 0 conditions yesteday .
Why ? Should be same for all .

[steel minnow]

That was not intended

[hybrid notch]

Ok nice scamming again . Fooled players before April 1st .

[quaint cave]

Don't lose your time arguing with them. Packs were open at first, then locked behind 260 conditions and now is 330. Same hand, 2 different measures. I've made my math, will reach around 264 conditions. So no packs, therefore no 2* car. They give you with one hand and take it again with the other... @steel minnow , don't take it personally, as I have much respect for you. Before you, mods, managers or team were here only scratching the ringworm, and did nothing...

[hybrid notch]

Yes bro , you explained perfectly . Yep , wasting time talking with them . As you told they give free key in one hand & other hand made packs locked behind high conditions .

[barren coyote]

@steel minnow Hello, Sorry for bothering you before i'm update my game multiplayer was working so good, but after new update i got an stuck load in multiplayer again i don't know what's problem now, could you help me?

[tardy canyon]

After update, i find RGB kinda boxes appear, just for few micro seconds in AUCKLAND, it looks like a GRAPHICAL ISSUE, if possible try racing in BRABHAM daily event to sense this issue

[hearty ridge]

I agree, if one thing is made available to a few people, then it should be made available to everyone

[steady summit]

Steam Version. Checked integrity of game files in steam, it downloaded something but still same issue

disappears when I select a car in garage (all in-game text, not only this exact menu )

[steel minnow]

we're aware of this, thanks

[stuck quarry]

but y

[crude ivy]

There are missing files on Aukland, and then the RGB glitches. @steel minnow

[steel minnow]

We are aware and investigating

[tropic kestrel]

on Auckland race have some visual bugs on all races and i saw some bugs on Nevada Too but on it is harder to find

[sullen oxide]

I’m stuck on loading screen since the new update.. last night it took 10 minutes to load but it was laggy as hell.. today no luck

[boreal plover]

yeah there is a "w" but the rest is different as well. The whole thing is new not just the "w".

[main oar]

It seems the 260 conditions for the Revuelto packs is somehow connected to the Torino conditions. A few in our club with 260+ Torino conditions have open Revuelto packs.

[lost ibex]

it's a 'feature' for more than 2 years now...

[atomic torrent]

the graphics are bad

[slate narwhal]

@steel minnow I don't know why and how this glitch started.. Can't play like this...!
https://streamable.com/28d0yt

[atomic torrent]

https://streamable.com/58crwf

[short carbon]

Same issue...Glitching like that all the time now

[elfin wigeon]

hi, @steel minnow my reputation points are no longer counted yet it works very well before the fix thank you for your help.
windows: id w-hg8ff

[young geyser]

yup weird glitching while racing, thought it was a nvidia driver problem until I saw others having the same issue

[umbral quiver]

@steel minnow Hi, i'm having problem logging into the game with xbox account. I have tried many ways but i still cannot solve the problem. I cannot figure out why i cannot use xbox to log into the game. At first i thought i was banned. But then i used steam to log into my account and i can play normally. Please help me
https://streamable.com/eqqyz9

[crude heart]

same with me

[young geyser]

@steel minnow hey man is this glitch issue has anything to do with graphics driver?

[frigid carbon]

My clubmates can't see the race when I create a club race or neither can i see when they create a club race.
Sometimes when it appears for a sec, when we click the join button it says the match has already been started.
Does Anyone know how to fix this?

[ornate cloak]

Hi, i'd like to find a fix to the windows scaling issue with Asphalt. I'm using my screen at 200% scale but the game becomes blurry. I always have to switch to 100% if i want to play.

[severe aspen]

MP2 dead... No opponents

[cedar sun]

game updated?

[severe aspen]

Yes...in last 20+ tries met only 1 other opponent 5 times.

Seems same issue for MP1 as well...couldn't find opponents.