#🖥・windows-issues
1 messages · Page 7 of 1
Nevermind, reinstalling the Play Store PC app and the game seems to have fixed it
ok
Alright, nice 🙂
All barrel roll jumps in Paris track are half baked crash experts
start a race have 2 barrel roll jumps died together and these do half barrel and crash then spawn in that jump and crash again. Stop making these barrel roll jumps if you deem nooob cant code them to work like they are menat to as do barrel rolls
Hi, we're aware of the issue you're mentioning, but your language is uncalled for. The bugs will be fixed asap.
game frozen after clicking on watch
Remove this trash from MP if your broken beyond fix matchmake cant even match you a server with players that have higher rating then you. It's my very first race in mp2 as a new season and i was unranked or unrated but still you give me the maximum punishment of this grown
Please contact #👨💻-customer-care
My Car Can't Do Barrel Role In Mp And I Loss My Every Races , i go to Barrel Then My Car Starts Spin, Fixed It GL
@steel minnow S elite event no bolide again.. add this car man
in fact ask for bolide
but we can not select the car, on car list, neither selecting the > to change car, that sometimes work
I have the same problem
On it
yeah isnt there for me either
In the TAG HEUER contest and Porsche Asphalt series is no possibility for belgians to make te inscriptions because Belgium isn't in the country list
fixed ty
never faced this issue until today (no downloads in background)
why does this game think it's better than me and clears its muted state I set in windows audio mixer on every launch
First race today at 1580 rating i already am matched with legend league players and i lose to 7th place. Next race i am the crown and lose a lot or rating just cause the damn crown. Got first place 32 rating. Without crown it would be around 50. Matchmake is so broken and then add in the crown that makes it even more broken. Never mind that what is the point of league if your matchmake cant match in that league and start to mix higher league players as soon as you get league up
I see no one noticed it, but try to slur your IP in the speedtest picture buddy
Hi I got banned permanently for nothing and I have been asking for help and no one has responded (it's been 2weeks going to 3 weeks)
Player ID: aa06e3
they used a hack
I did not hack anything
@steel minnow 👋
I don't see this porche event in my daily events list. is it only for chosen players? or do I need to do something specific to get it?
Player ID: 6020fa
Hello
After the new windows update am now suffering from low fps, lags and stuttering in my game. Any fix😪
it depends on the country you are in, did you try to register for the event? ur country was there? the registration link its in #📰・game-news
lower the graphics settings, it usually improves the game. gl
Hello @steel minnow when i crah on air i have the effect song of air continuing even after respawn its very annoying cause it only stop when i get to air and land so please fix that
Sometimes when i finish a race and then the car crash by itself on air the next race i hear the song effect of a car on air until i take a jump and land to it stop so this is very boring and it's been months since I've experienced this
If you are using Windows 11 22H2 then it's an os problem
Windows says it's one of the update's problems and they are working on it
Same for me
Reason: Spam
Same
SW not working properly? Doesn't work at all, or makes blue nitro instead? Have seen with Bugatti GP and Weekly Race (Lotus, Ginetta)
Hi, I believe only people that live in countries from which you can register for the Asphalt Series can see this event.
Hi! Thanks for your report, I'll let the team know
Please open a #👨💻-customer-care ticket
Please open a #👨💻-customer-care ticket
Could you share a video?
We're not aware of any such issues.
I see... 😒
@steel minnow look, for each elite GP, I don't see anyone on the list who didn't race yet. while I'm able to see guys who didn't run yet in normal GP
That's odd. Let me check with the team
will you get any decals in this anime event?
there are no decals in the event. only in shop. is it hard to see?
@steel minnow something wrong with the servers . this is the 2nd Disconnect in 3 race i did
could you try a different internet connection, see if that helps?
i actually change the connection after the 1st Disconnect . didnt help at all
We'll monitor
Instant disconnect is a thing now? I will try to reboot PC, but seems either your STEAM version have serious issues or servers.
Could you share crash logs?
fix..
What the FFFF =?== Where the FFFFF is this crown coming from =?
I was around 14000 position and your broken matchmake system cant match me where i am not the higher rating ? It's like 4th race in that mp2 as first 3 i made when the season started and now 4-5 days later i do it again and i am the crown.
Lose this unfair thing from the game. I have it 95% of my multiplayer game. How is it fair game like this ?
bro.. the crown means you're the player with the highest rating in the race
Went away after I did full PC reset. But game still keeps randomly losing sync especially in solo player stuff (TLE, daily, career). Also it sometimes just hangs and dies.
Why are some of my members are not able to purchase the Event pass?
It's not live for all players yet
My account is banned for no reason 😭😭 somebody please help me, I have reported to customer care, ticket ID submission is rejecting 😭😭, I'm stressed out. Nothing works in my life
somebody help me please, I've been playing this game for over 3-4 years and suddenly get banned strangely, I submit ticket and it's not even working, I don't want to lose my 3 years of hard work for something I didn't even do, Please someone listen to me
@steel minnow please help me
already asked for help there no one is communicating anything
You will get a reply
This game is my only stress reliever man, don't let them ban me for no reason, I'm already feeling suicidal, nothing in my life ever works and now they ban me for no reason, I'm tired, please help me man
@jovial plover don't get angry and wipe it off. you'll have a little rest from this kenef
I'm not angry, I'm just frustrated that on top of a ban, I could lose all my 4 years of progress. 2 harsh punishments for the game failing to recognise correctly a hack vs an abrupt shutdown 😭😭
@jovial plover so don't care
Reason: Bad word usage
Checking with the team
What's happening?? Every 2-3 races, the same, again and again.... It only happens in MP...
The Faraday is very unstable
@cedar heart this car is not worth a token to give for it
the first race i did with the player version i did a backflip
@cedar heart on the curvy tracks with the vanda I will eat it
yep
Is the redeem option unavailable in the windows platform of the game ??
i think so
I see
Please.... is there no fix for this?? Only happens on multiplayer....
Hi, could you do a device restart and maybe an Internet connection change?
You shouldn't encounter these issues normally, and you should definitely have more ads available.
Could you share player ID and platform? We'll see if there's anything we can do
That is horrible...
no thank you i already uninstalled the game
For the FFZERO01 event does the currency stay for the next time or is it converted to credits at the end of the event like in DS? 🤨
Same happening with my windows account, it'l was synchronising than i could not even open game
@steel minnow
12 ratings to gold league and your broken match make give me full server of gold league players and then i get 5th place and lose ratings -2 but still makes no sense when all opponents are higher league. Even last place should give ratings if opponents are from higher league if this broken matchmake cant find players from same league
same here, server died
I have the same question too, because it turns out that the event isn't of much use at the moment and we can't make progress after day 1, but if we can't retain the currency until the next appearance of the event, then I don't find the point of playing this
But atleast thank you for those 10 blueprints of Faraday
fake syndacate with fake car unlock compliments.
@steel minnow recently my account is getting removed from game mostly when i open game with long loading time and having to log in again and again. now other players accounts are showing on my game when im trying to load game. first one happened like 2 weeks ago, it was someone's from surgical striker club, then 3 other accs showed up in last 2 weeks, and then the last one is today. i think those whose accs showed up in my game, got mine showed in their game too, and probably that's why the last guy changed my acc flag to ukraine. already contacted cc about it, just saying here if others facing the same too. pls ask the team to fix it before we start to lose progress bcs of this
6K tokens needed to progress with the FFZERO, or save 10 S1 wildcards and use those. Then you only need to buy 5 BPs for the test car. You'd need less from the Relay packs... Next time 😉
@steel minnow reply pls👆🏼
Even then you'll need to spend to over 300k to upgrade and purchase those test car epics lol, so either ways you'll have to spend tokens to progress even if you have 10 wildcards, and nothing much to gain from it anyway, probably a few more blueprints
Can someone please explain this one to me. I have never seen it actually connect to the server once it gave this message, I pretty much always have to restart the game.
It happens, you get the points and go up in rank, but it doesn't recover... ever.
One of our club members did it. 3500 tokens + 10 wildcards to progress. The 4 epics are excessive on a 2* (test) car.
Don't wanna use bank. It's just disturbing
Why can't you shop here? It doesn't work!!!
Can someone help me with this please.
I can't play FARADAY FUTURE TRIAL SERIES
Thanks.
I hit the wall on Faraday the end is here....usless @steel minnow did u hit the wall?
No, I didn't do anything. I only bought the legend pass and and faraday trial series does not work.
I'm sorry, but I think they weren't talking to you...
why always happen at my night time around 10pm
Cannot purchase my bank since various days ago... only 2 days left remaining and still cannot purchase... @steel minnow @rich rampart please give a solution or my bank will be restarted ... not my fault but gameloft's fault
It's Happen Very Night Same Here
Please, fix...in 30 hours the 1.99 Eur package expires for the last bp Puritalia...😞 @steel minnow
🥺
Why some get 10 bps Faraday Future for free? Meanwhile I get nothing from this
@steel minnow every time I get disconnected in mp and restart game, this screen shows up. how to fix it?
Just put your info only
Nvm I forgot seen bps condition, it's added
i know but it's happening like 10 times or more everyday

@steel minnow I unlocked the Faraday Future but it not showing owned in my garage. Can all others check?
@hushed zinc you haven't unlocked anything. it's not the real car
That is only the fake version of the car bro, you'll need that to progress throughout the rest of the event in order to obtain it's real blueprints, you don't own the car in your own garage
my laptop is lagging i need new one, please help
Checking
good morning, even today the store does not allow you to buy packages.The message is always the same, "you can not perform the transaction".
Could you please share player ID?
We'll investigate
I have the same Problem. Player ID: b4902
I have the same Problem. Player ID: 4cde959
This is a global problem for many players. Since February 25 there is no way to make purchases with real money.
@steel minnow can you check if i was top 1%, everything said I wasbut then i only get top 5% rewards
I asked the team to check
What pos did you place before logging off last night?
@steel minnow Please, note that the shop does not work for a large number of players. There is a donation event in the game. We can not play it without buying game currency with real money.❗ ❗ ❗
Obviously, they have a serious problem and they don’t want to let it out in the hope that it will be resolved immediately.
All their serious problems turn into our problems...
More like a road block rather than calling it a road test
GL being too funny
@steel minnow I don't see the ad packs in my shop even though I don't have the i8 unlocked.
ID: c234af
Maybe ask someone in #🪄・off-topic or dms
@rich rampart ,Why is there no information about the shop? Is this a problem or a planned action? If the shop will not work, there is no point in continuing the game. The game is over.
The relay doesn't appear based on whether you have i8 unlocked or not.
It's just a percentage of users have access to it since it's a test
Did you have a ticket open?
Does that answer my question? I don't understand you.
If you open a customer care ticket --> we have more info about your issue --> we can help easier
It's a global issue, not personal. The in-game shop doesn't work.
how do they get chosen? region based?
random afaik
it's not global, since many can use the shop. thus, we need all the data we can gather to assess the issue correctly.
any word regarding the ads issue? still havent received ads
checking
@steel minnow I communicate with the players. The shop doesn't work for anyone. This is a global problem .
so am I dreaming when I see my shop working
all I asked for is that you open a ticket
is that too much of a bother?
I have no
You have no what
@steel minnow My region has no technical support. We have been made second-class people...
Okay. Let's do it another way
Can you just share your player iD?
I'll personally ask for a manual check
What is your game version? It could be that you are on an older version.
\
@rich rampart ,The last time I made a purchase was on February 25th in the afternoon.
Are you laughing? The store doesn't work since February 25 for a lot of people, check the Afiq stream
https://youtu.be/Nm39rh4HVVM?t=6229
Hello everyone,
Welcome to our 63rd live stream of Asphalt 9! This time, Afiq will take the lead of this livestream.
If you want to send a donation, here's the link for it. Thanks!
https://streamlabs.com/drhealusion
Please - No asking for subs, advertising, swearing, hating on Dr. Healusion and Afiq, me, the owner of this channel or the live...
This shows a different error code. Again, we're investigating.
February 25th was a Saturday. We only got back to work yesterday, and now it's Tuesday morning. There's no way the team has all data needed already, so we're gonna focus on this. Please, have patience.
@steel minnow Lost communication with the Microsoft store. In the other game I buy items with no problem in this store. We will wait. The main thing is that you paid attention to this problem.
Thank you for your patience.
Thank you for care)
@steel minnow I have the same Problem with the Shop.
Forwarding to the team.
Thanks!
is an Issue or it is really happing ?
did you share your password with others?
hello, is it everything in the shop or specific offers?
hello, is it everything in the shop or specific offers?
Never
I see here that Afiq had the issue with a decal. Does the same issue happen to you, Manch, only with decals, or all purchases?
Please help us narrow it down.
Your account may be compromised
Everything
Everything
Thank you.
Means I should change my password?
yes
@steel minnow ,There is no possibility of purchases for real money of any position
Noted.
It's just a bug, nothing to worry about
I cannot buy any bundles
Are any other offers purchasable?
No
Thank you, we'll investigate
@steel minnow Hello. having issue with the Daily Event Pass. yesterday I used one refill at the morning, ~10:00CET, then another refill near this time, ~14:00CET and the last one, from the legend pass, I guess, at the very evening.
today, I still can't refill. Althoung 10 minutes ago it was saying the next refill in 7 mins.
ID: 6020fa
Please open a #👨💻-customer-care ticket
likely by the end of the day, when LP refill will refresh, I will have those 3 refills again. is it supposed to work this way?
hey any reply on this?
Seemed like that to me thx Danny
Still not working. Any Workaround like reinstalling, or something like that, or just wait?
Me too. We have to wait
Change the language to English in the game, it's solves the problem
Okeee, i try.
I changed the language to English and restarting the game now the online store works. I was able to buy the pass. Thanks for the suggestion.
Yes. But I really hope that this is a temporary solution to this situation.
@steel minnow Ads still dont work for me. ID: c234af
@steel minnow The store only works for those who have English selected in the game. It seems with any other language the store does not work
I'm getting the same message, and my game is in english.
English helps with shopping for real money
Windows still giving same error.
@steel minnow still dont work for me. ID: c234af
SYNC issue everywhere
@steel minnow i8 roadster pack not working for me (ID: a23e9f)
on xbox?
or pc
PC
we will investigate
understood
Is that pack available to all players? Because I don't have it... (i8 roadster)
not to all
test feature
does it work when you change your language to English?
even after a restart?
I'm trying to reinstall, I'll let you know @steel minnow
ty
it didn't work, it won't let me buy the bonus passes @steel minnow
no paris, no osaka and no shanghai.
Meanwhile i got Scotland, San Francisco, Cairo, Nevada and more
GL dont fool me, i want finish lp mission
@steel minnow I can't buy anything...
same here
Select English and go straight to the store without closing the game
Thanks... but, yesterday it works, today i switched to english and german and english again to buy stuff, ... 🙄 Please fix this!!!!
Checked it now, it's working.
Just don't close the game. Doesn't matter if the language changes or not
Chose English?
- Choosing the English Language
2.Press the Shop button
3.Close the message about restarting the game. The game restarts
4.Go to the store.
It works, but tomorrow i had to switch again, ... please fix this!!!!
You'll only do that when you're shopping.
Of course, they have to fix it. But it's a temporary solution to the shopping situation.
@steel minnow Somenthing weird happened when I was playing Trion Event in a race with Egoista until the screen becomes black and the game crashed. When I opened again the game I noticed The credits were subtracted, exactly are the 300K credits of the Porsche Qualifier event
Please open a customer care ticket
Aight thanks you very much
crossed line 1.04.332(3rd), race finished 1.07.465(7th), -140 in 7 races, showing red connection but connection speed over 150mbps. fix it lol
Quit the game and try to restart the game
Guys!!!!
my game lags like hell even when i kepp the graphics settings low
how can i make the game smooth?
pls help
get better pc
If it's actually "Lag" then that is a internet/server input response time issue. In that case, get a better ISP. Otherwise, what are your PC specs?
uhh its more like a laptop
Same/diff. Are you wifi or hardlined?
wifi
Close your game and go to https://www.speedtest.net/. Run that and let me know the results. Don't have to download anything
uhh
it says
download:-84.07
upload62.91
You're internet connection is likely the issue. How far from modem etc? How's your line-of-sight to the wifi access point?
very close
i can see it
Can you connect via Ethernet cable, or is there a PC hardlined to it? And what speeds are you paying for?
nope
What potential solutions have you already tried? See if we can narrow this down. Maybe need to power cycle the wifi point
Public or private wifi?
i have tried uninstalling and reinstalling,, then trying to switch accounts ,,
i dont think so we need to power cycle
its a private wifi
still no change
We, as in multiple devices? If so, how many are we talking? Last firmware update?
uh i dont understand now 😅 😅
How many devices are connected to your wifi access point? Too many can hurt the speeds. Also, are you on a no-limit data connection or capped?
2
I'm thinking internet issue. Power cycle/firmware update may be needed. Check for outages in the area. If this is a high traffic time for the internet in your area, you could be getting throttled
hmm ok understood tks a lot @hollow ravine
Try to get yourself a ethernet cable etc and connect hard lined. See if that maybe improves things.
Wdym it's probably the internet connection?!? 84 Mbps download is good
Reason: Bad word usage
fxxk gameloft fix your game, exploding on ramps now? What next? Hmm? What other tricks do you have to cripple the game?
It's bad enough you cripple the cars when we do too well, now we explode for taking ramps
ghost slipstream, corvette full purple nitro, take a ramp a I blow up as soon as i touch it, great work lameloft
@hollow ravine Hello! I open Asphalt 9 Legends, 5 seconds later it kicks me out of the game. What should I do? I did "Verify File Integrity" from Steam.
System information:
Intel(R) Core(TM) i3 CPU 540 @ 3.07GHz 3.06GHz
Kingston 8GB RAM
NVIDIA GeForce 9800GT
KIOXIA-EXCERIA SATA SSD 240GB
Microsoft Windows 10 Home X64 Bit
While the DL speed may be okay, the connection will degrade trying to run on it while playing A9. The servers are already terribly unstable and the game suffers from memory leaks. Other than that, it might be a GPU/RAMM issue. A9 needlessly eats up a lot of resources. Tends to be harder on laptops/mobile devices.
Are you getting any error messages? Try the steps listed here: https://windowsreport.com/steam-games-fail-windows-10/#:~:text=[Solution] Steam Game not Launching 1 Move your,According to users%2C sometimes certain files... See More and see if anything helps.
@plucky stratus why I’m i muted?
Um I’ll check since I’m not sure
.
Yeah, I did a bit of digging. Just trying to find your ID so I can unmute 😅
Could you edit your message actually? I might have found a solution
@dim wedge Had to manually type it out and other stuff but you should be good to go now 
Tysm
My pleasure 😁
tell me the code?
Dk any
@steel minnow is windows/steam platform can't watch ads? I can't watch ads in any events
Have you watched any other ads today?
No i just transfer from Android to steam windows platform is that normal?
If it's on steam, yes it is. Steam doesn't allow ads from default. However, if it is the Microsoft store version, you should open a customer care ticket, unless you're Russian.
Disable any browser extensions that block ads and turn off ad blocking in browser settings with Microsoft store version
Ohh bruh rip i must download from Microsoft 💀
Again not available... Why???
Hello everyone, I haven't been able to buy anything from the store for the past few days. Have a general problem?
What are your region and language set to in-game?
I fixed it now, I changed the language to English, then Turkish again and it was fixed.
don't see any porche-related events in my TLE section. what's the reason?
from some days i have a lot of problem of synchornizing
how i can solve that pls help
@wanton niche delete the game and install it again
Reason: Bad word usage
?????????
I guess you thought you'll get all of them
no but at least 3 cards at least
game freezes for a like 15-30 seconds, then goes back
¿?
How are you doing with the matter of not being able to buy in the store? @rich rampart @iron sentinel
damn i hadn't seen
explain
When a good computer and a bad server collide this is what you get. It's on their end. They'll say otherwise, but it is.
bro i tried but now also same problem
sorry, but when will these decals disappear?
Every hour, like clockwork.
@steel minnow My drop rates are very bad, I am getting 1 bps for Taycan by doing 16 races pls improve them
Sever Down???
its Down
Hi! Theres this pop up ad where it gives me an offer for a car or an amount of in game currency right when i start up the game, but this time, the ad isnt loading, and ive been sitting here for an hour now, trying to figure out what to do. Yes I've tried uninstalling and reinstalling, but it doesn't work.
Any info on how to take this off will be kindly appreciated, thanks.
PS. I play on steam
@steel minnow My drop rates are very bad, I am getting 1 bps for Taycan by doing 16 races pls improve them
You cannot watch ads on Steam. Steam does not allow it.
its not an ad like the ad thing, its more of an offer
If it's a popup, then Steam won't allow it
Heres what i mean, this pops up usually, i get to exit out of it, but this time its just white
Failed to load. Probably close and restart Steam and A9
ok, ill try that. Just to clarify, does it really just not let you exit out of it? even if it knows that it failed to load?
A9 doesn't know how to handle the processes and freezes up. Alt+F4 is about it besides killing them in TM
Possible that the connection to the server was lost during load and it froze up
What's TM? Also, I did what you told me to, I reset A9 and steam, still didn't work, it's still there
TM = Task Manager.
Escape doesnt work?
nope, but its fixed now, thanks for the help btw @hollow ravine
@steel minnow Please fix the drop rates for car hunts. I only managed to get 1 bp by doing 20 races
Drop rates are unchanged
then change them
just locked up in MP (thank you for -20) and game crashed with this error, which is wrong, I am only user and only this PC
That happened to me during the race. I am pretty sure my connection was ok.
I have the same issue on steam platform, my connection is ok but then all the players suddenly stop moving and dissapear, few seconds later I get a disconnect and suddenly, the game works just fine to tell me that I lost 20 points 
I lost my top 250 bc of this
Players on steam do not have ads at all, and everything related to them is also gone
That's sad to hear. I don't have such a concern as I am an average player but I can emphasize your frustration. This should be somehow solved but if there are only 1 racer having sync issues honestly, 99 of the racers are just disconnecting either because of a wreck or going back into lower leagues.
I don't know how it can be managed, but it would be great if Gameloft can develop an AI to return racers' points in case if they really had a sync issue with the servers without any human-made interruption such as quitting the game, resetting the modem etc.
Why is this happening
I have been trying since last month but now response and now this?
Whhhhhhhhy?
Idk whats wrong, but it is definitely not bc of my internet, my ping is less than 10ms all the time and other games work just fine, it started doing this like 4 weeks ago and it is really getting on my nerves
not available... Why?
@steel minnow With the new season about to begin, aren't you going to fix the problem that doesn't allow us to buy???
I tried the language switch system etc but it never worked.
Same here.... unable to purchase LP... why? What's the problem. Please fix it ASAP....!!!
Previous LP benefits now expired and new one not available. When US getting it?
LP is in store, but can't purchase, at least I can't
Select English in the game and go to the store without closing the game
As I said above, changing the language to English has no effect and at least for me it doesn't work; I open the game, change the language to English, press the store, the game reloads and returns to Italian by itself, which is my language. I've tried countless times.
Where is lp
Yes, sometimes the game settings are not saved. You have to try several times. You can try to reset the game or uninstall and install again. But it's an outrage that the developers do not fix this error for so long.
Your suggestion worked, I reset the game and it worked! Now I leave it in English 😉 Of course the fact that they don't fix this situation is quite ridiculous.
I am glad for you😊
Worked fine to me...
je trouve que cette nouvelle saison commence bien
@iron sentinel are you totally greedy now? You ask for 24 Euros for the bundle pass!!! (before 14 Euros always) That shot hits yourself, I don't buy anything! 🤬 BTW, it`s not available to buy, LP either. Congrats! 😆
Impossible to buy the pass, again, why do we have to play the game in English for it to work?
CONGRATS!
Does anybody know if the game has some API I could query using my credentials? For instance, I would like to get current overall stats for my club in the current clash, or the stats from the MP1/MP2, reputation, etc. Who can answer such a question? @dreamy lotus @steel minnow
I can't buy the pass. I can't buy other things in the shop either. What's going on there again???
i can't buy anything
I am not able to buy legend pass. Please what can i do
This is correct? F40 for non pass buyers and F50 for buyers?
set the language in the game to English, then buy the pass, restart the game and change the language again, it worked for us in the club, maybe it will work for you too.
It worked! Thank you!
me too
Settings -> Game Settings -> Language & Country: Change to English. Buy the pass. Switch back to your language.
My game is already in English and I am unable to buy pass
maybe its a sign
@rich rampart I occupied 3 streets out of 4 in clash.
And it shows i occupied all and i am not able to occupy 4th street.
In status also its showing that i occupied 3 streets.
We're working on it
Hello. You have a problem with buy legend pass?
Contact #👨💻-customer-care
@steel minnow hello, how do you feel? (I saw you had a sick leave)
Please check this question: #🖥・windows-issues message
I don't think it's possible, sorry
@steel minnow
@steel minnow I have played 35 races and couldn't manage to get a single blueprint of 599xx evo.
Contact #👨💻-customer-care
Unlucky, sorry to hear that.
Unlucky? the last 15 car hunts were the exact same cringe drop rates
Buy tle pass then maybe it will help you
I guarantee you that we do not alter the drop rates
Over a larger sample size you will inevitably get closer to the mean
how does the bot (MEI) know the number of players for each event then? 🤔
I'm not sure how it works.
@steel minnow my account got banned 14 days just for closing the game, how to close the game now without another ban?? They said another such incident and I'm banned forever 😭
my daily event pass doesn't appear on me 😦
please contact #👨💻-customer-care
not available to all players yet
ahh oke , thx for responding
Anybody, having issues changing the language of the game? 🥲
Restart Game
it just keep loading and never match with others.. i can't play mp for that.. please help me
@stuck quarry@iron sentinel@opaque raft
Did you restart your game?
yep.. but it didn;'t work.. i'm playin for a long time.. and this happening almost 1 month.. my connection is ok
Hmm I'm not sure then, best thing you can do is submit a ticket to find out what's wrong with it.
i don't know how to do that.. i just found a conversation id from website of customer care and write in ticket counter.. what to do next?? (sorry for late reply becoz of slowmode) @stuck quarry
You can go in game and press the customer care button then it'll guide you from there.
i did
So did you submit the problem or stuck?
chat there and got a id.. wrote in ticket customer.. now what? will the send me in dm?@stuck quarry
Yes ( you need to wait now until someone is available to help you)
should i do anything else??
#🆔・tickets-customer-care here (if you didn't already put it there)
i sent a pic where i put .. should i write anything else there or it is ok i just wait for someone??
Just wait
i'll get reply today? if its not fixed then i can do my work and stop waiting in discord.. i mean i'll go if they reply another day
It may take a couple days to get back so yea just get busy and wait. Sorry about that.
i need help i cant buy items
Settings -> Game Settings -> Language & Country: Change to English. Buy the items. Switch back to your language
i changed idiom to english and was able to buy
wheres the special event 5 tokens?
Next goals refresh bro learn the pattern
hello, good evening, it's a problem with the game, I can't buy the legend pass either, we have to wait for it to be fixed
You want to buy items? - Try setting ingame language to english. The game should refresh instantly plus you should be able to purchase things from the shop. Feel free to try 🙂
Can you try now?
Can you try now?
Can you try now?
Can you try now?
Can you try now?
Can you try now?
Can you try now?
Hello .... no, I can't because I've pass my account in english langage to buy the pass and comme back in french
you can't buy in any language?
it should be fixed now
since it worked when we put the game in English, I bought it.
I can't buy it a second time lol
already done before, passing the game in English 🤷🏻♀️
okay, will await confirmation from anyone that couldn't buy with the language change then 😄
I really wanted to help you but I was given the trick so...
and now, I no longer have the menu to say to click and try
Gotcha
Can you try now?
I tested with another pass (MP) I no longer have the error
My bad.
Glad to hear it, I'll forward it to the team.
Np 😉
no no no
Is this screenshot from today?

did this get fixed for you? I'm having the same issue
game is stuck here
@steel minnow please what did do wrong
@steel minnow can't play multiplayer or club races game is stuck here, please advise
2 weeks later I'm still getting the same error, I can't watch the ads. I think you should send us the rewards to our inboxes as a compensation.
@steel minnow help I played 1 race and it crashed after that, it still shows to be running, but I cant even terminate it. Ive tried clearing cache too
Nvm its fixed now
servers down?
Can´t buy everything. Language is english.
i've did my three attempts and this pisses me off
issue resolved
had to pay an extra fee to do it and it worked
Dont work!
the top 1.hacker
Same hacker club
pls ban
he's still around, infinite shockwave, accel boost and top speed increase to 500. Then he proceed to use touchdrive route, probably not even sitting at pc just bot grinding rep
anyone have same problem? how to fix it?
@steel minnow why it's saying logged into from another device? my acc is logged in only in my pc.
also events, mp not loading
looks like a bug - trying to upgrade new merc
no amg bundles
@steel minnow did someone check the situation with this hackers? They are more and more lately
checking!
hey can you send your player id?
upgrading the new mercedes?
also please fix the slow-mo in arc de triomphe track
the bundles should be live now
yes, kind of
How come nobody has responded this quickly to the cheater/hacker issue ruining the LBs?
because removing hackers from lb does not earn money, fair and square
In other words, GL is greedy and is okay with people cheating and hacking. Got it.
e6787f
What is LB? You meant that they allow hackers just because they purchase game products? In the last week I think a new soft has been developed for hackers because I see a lot more cheaters in the game. It just ruin every fun I have playing it. And make me wonder if it's better to cheat then compete.
I really need Help! No Matter, what i try, Asphalt 9 don´t wont my Money!🙄
yes, it was in SE Torino Design before GP - now it started to work correctly
when the windows go in suspension the asphalt only work if you put off the wifi and turn it on. I had this problem in 2 notebooks.
if you didnt do this the game never will load
hello
I've been facing this issue for quite some time, I've noticed that there are multiple cars out there but for some reasons, they aren't visible to me. This results me in suggesting cars in #🏎・car-suggestions which are already in-game but for me, I can't find those cars. More on this, I can't finish certain career races cause they require certain cars, but I those cars aren't visible to me, I don't even know how they look. I'll attach the following screenshots below.
when I click next, it redirects me to the 2017 NSX
and I according to some players here, I've learnt that there are many cars that isn't visible to me, like Sesto Elemento, Buggati Divo, Gemera and lot more.
Use the left and right arrows next to the car to see others. Took me a while to figure that out too
I'd rather go find another low-budget title to play than waste my time cheating in a video game.
what if you change your language to English?
they will be handled
if you're on Microsoft Store version yes
on Steam no
@steel minnow I had to change the language setting in the game to English last week so that I could buy the LP. Now, however, the setting can no longer be changed to German. It stays in English.
please contact #👨💻-customer-care
I am afraid Asphalt is down 😦
they said game will be down for 15 mins for maintenance, but now already 25 mins lol
the maintenance started later, it will be done in 5 mins
What is this
We don't have much time gameloft, unless you extend time for clash and 599 hunt
The same thing.
Yes
They changed it from "15 minutes" to "soon" 
noice
same here
same here
same here
no its not fixed
same in club race bro
I can't even start the game
I’m playing it but is too glitchy
got fixed for me.. maybe ask customer care.. raise a ticket
In the last clashes I notice some weird visuals in my clash; When one of my club members conquer a street it turns blue as usual and expected. But sometimes it shows 1 victory for the opponent and the street is still red, so it means not conquered. But at the end I see for example that street 3,11 and so on is conquered, but street number 7 isn't conquered
After restarting the game it looks totally normal
It redirects you to the 2017 nsx because you don’t have the nsx gt3
As a relatively new player to the game, many cars are not available. Events rotate and eventually, you will have the opportunity to earn those cars required to complete career. It will take time ... A9 is more like a marathon than a sprint.
Hi, recently, my game recently deleted all my info and I had a lot of stuff on there in which will take years to replace
Is there any way I can get my profile back
log in ur ms or xbox acc wherever u saved it
This mango guy also hacked or "trolled" in mp one of my clubmates
i cant play game on windows
Did you let the speedtest finish running and get the full results?
Is a game issue. I’ve even reinstalled Windows and still the same. Game is as though I’m playing in DSL and playing at less than 30 fps
It remains unplayable in MP, I can only play solo and that is barely doing it… any word?
Why has the daily goal reset time changes by over 4 hours and 10 minutes?
It should have reset around 2 hours ago
why ads not work
Please contact #👨💻-customer-care
where's token packs for 600lt spider?
coming
add 2 more epics to the unleashed event, 1 in 4* condition and 1 in 5* condition, it will be easier to gold the car lol
This will be fixed next update
is a9 opening for everyone?
look this 3 problems: 1-bug on the ramp that makes the car move inconsistently; 2-bug camera that makes you lose control of the car; 3-little aerospace in the last part that doesn't let the car move and it has full control of returning to the track.
Game still glitchy after 2 days. Any word when it will be fixed? It is as though is low res or very slow server connection
Is this game make the car fly or not ??? 
Barely playable
controller disconnected
Why is he still not banned???
he should be banned now
Codin, any word on the stuttering windows version?
Also, game is not changing language. It restarts in English. I had it in Spanish and tried changing it to see if it fixed it but no luck
I have this issue for ages. The trick is after selecting the language, click on task bar to minimise/maximise the game 4-5 times slowly. The language will change.
Trick worked, thank you! Alright! Now anyone else on the game stuttering?
Thank you
Seems like there's supposed to be a popup that didn't spawn, have you tried restarting?
the game or
game, alternatively, try to minimize the app and maximize it again
ok thx it worked bez of slowmode dint chat
Alright, glad to help
@steel minnow this is happening very often, my race time is registered more than 3 seconds late and its set and matched at the same time as that of the 2nd guy
Hi, could be a connection issue.
But I just checked my connection before playing, it was stable
In game it looks like you have a connection issue
Maybe, I'll check it out then thanks
how do u fixed bro?
I didnt do anything.. I contacted them with my issue I guess they fixed it.. over here https://gameloft.helpshift.com/hc/en/15-asphalt-9/contact-us/
Are you looking for help with Asphalt 9? You can ask for help by creating a customer service request.
yeah
@steel minnow any plans for the Aston Martin Speedster packs? I'm playing for more than a year and never saw anything related to the Speedster. Now I can't get blueprints for 600LP because of that
cc @dreamy lotus
Try sending that on #758350934983442473
MP2 having issues since yesterday
It had multiple car hunts lol
All MP have this issue. And a few moments later a full lobby.
P o t a t o s e r v e r s.
Gameloft Servers - Issue is routing - slow and timing out.
Step Time IP - Hostname / IP, Provider and Location details
1 1.185 ms 213.239.192.137 - static.213-239-192-137.clients.your-server.de
213.239.192.137 (Provider Hetzner Online GmbH) - Germany (DE) de flag
2 0.612 ms 213.239.239.129 - core24.fsn1.hetzner.com
213.239.239.129 (Provider Hetzner Online GmbH) - Germany (DE) de flag
3 5.216 ms 213.239.224.90 - 213-239-224-90.clients.your-server.de
213.239.224.90 (Provider Hetzner Online GmbH) - Germany (DE) de flag
4 timeout
5 95.586 ms 80.231.65.20 - if-ae-25-2.tcore2.fr0-frankfurt.as6453.net
80.231.65.20 (Provider TATA COMMUNICATIONS (AMERICA) INC) - Canada (CA) ca flag
6 95.698 ms 5.23.30.16 - if-ae-9-2.tcore1.fnm-frankfurt.as6453.net
5.23.30.16 (Provider TATA COMMUNICATIONS (AMERICA) INC) - Germany (DE) de flag
7 95.969 ms 195.219.194.149 - if-ae-6-2.tcore1.av2-amsterdam.as6453.net
195.219.194.149 (Provider TATA COMMUNICATIONS (AMERICA) INC) - London, England, United Kingdom (GB) gb flag
8 timeout
9 95.701 ms 80.231.131.160 - if-ae-14-2.tcore2.l78-london.as6453.net
80.231.131.160 (Provider TATA COMMUNICATIONS (AMERICA) INC) - Canada (CA) ca flag
10 96.672 ms 80.231.131.158 - if-ae-4-2.tcore2.n0v-newyork.as6453.net
Cant see cars in garage or in race
pls ban this trash pls.he hack the game...I am so mad about this.it's GP.pls care about it pls

@steel minnow
@steel minnow Right I believe I have a case of a hacker in 1st place looool. Sort him out asap
This has been going on for 22 hours, you can't play in MP2.
If you don't solve it right away I'll demand all the Milestones up to 3000 points.
Hi,my game has a problem
It says it needs an update,but it doesn't show it needs an update on the Ms store
Try going to microsoft store, then library (or the 3 dots at the top right depending on your windows version), and click get updates, that should force the update
Alright I'll try that 🙂
this happens in 1 out of 2 races, what is the constant problem.Mp2
Hey team is aware of this but no additional info that I can provide you with
Hello, sir. First things first: it's a Saturday, (virtually) no one works weekends, thus it'd be best not to expect an answer during weekends normally. Here I am, so I will answer: what is likely happening is that there are very few people queueing up for MP2 right now, thus you get this error. I will make sure to ask the team to investigate on Monday if this issue persists by then, and they will check it as soon as possible. Thanks for reporting it, we appreciate that! Moving forward, one single report is fine, no need to clog the channel - I promise we read and consider every single issue that is reported. I hope to have answered you sufficely
Can someone help me?
Which car is it talking abt? There is no car like this while selecting a car
Hi, this car is currently not available to purchase anywhere, and you have no blueprints for it - thus, it won't show up in the car selection.
Oh ok. Which class car is this btw?
Can yall fix this then?
D class. it's a feature. nothing to fix
No cuz, I can't find this car in class D too
read this
I don't have any blueprints still the car should show up while looking it in garage, right?
no, it won't show if you have no blueprints. it is a feature. not a bug. not an issue. nothing wrong
short brain
For example, look at RENAULT TREZOR car-
I neither have any blueprints of the car, nor it is available to purchase from anywhere at the moment
doesn't apply to all cars
I'm new in this game so I didn't know abt it-
So was just asking that-
Thanks
guys help whenever i try to play multiplayer it showes me this
I have been trying to unlock the Aston Martin DBS for about a week and a half and everytime check and refresh the store, the only option for the dbs martin is tokens. It is almost always available after 1 refresh in the market, but never for cash, just tokens. I havent been able to buy a single credit pack and would prefer to not use my tokens. about two weeks ago I was getting the credit options and I havent had it since. Is this a bug or an unfortunate change?
Intended, eventually it'll show up for credits
Problem for so many days now
The problem is not present only in MP2, it is also found in MP1, it is unimaginable that there is no one to play given the number of people who complain about the error. But as you say, it's the weekend, there won't be a search for a solution until Monday
is there a fix for when the screen in mp loads forever and doesnt show an image like this? besides force closing the game
The dcom errors have returned. It's the Microsoft Gaming Services application going defective.
Can anybody advise me ?
Today it's horrible to play in multiplayer, every race has an accident and the cars are behaving very strangely. What's going on?
It took me more than 2 mins to load and then I got this pop up, and yes in some cases I had to force close the game too
yep, can't grind MP when 80% of queue attempts time out after 2 minutes with no opponents found, takes 30 minutes to get 4 games in
bro my msg is not goin there
@stuck quarry why gameloft support showing this?
my wifi is ok.. i can use discord, google chrome, online games everything
There are some ways for you to see it, even if you have no blueprints for it, like using the left and right arrows in car selection in mp or weekly competition i think
since the maintenance pause of the game servers, when trying to play MP1 or Mp2 .. game needs many many tries ti find opponents! many many treis are neededto start the MP.its boring
and my game don't even find opponents
Yeah, thought I'll wait for some time, but no, results are still the same, taking ages to find opponents
it keep loading
Really we don't have all day just to sit in front of the screen waiting for lobbies
can u guyz say why its happening even tho my wifi is ok?
@steel minnow, please, pass the request to the team for Speedster's packs 🙏 either time-limited packs (5 drops for 350 tokens), or special offers. Right now one can obtain a Drako, but no ways to get the Aston Martin... 🤦♂️
Was able to use another PC to log in and generate a code to connect to my Steam account successfully. Win10 Store/Xbox PC version of game still incapable of running because of an error with the Microsoft Gaming Services application.
If anyone else has this issue, and gets the error message below, the only workaround is a factory reset of your PC. Even then there's a random chance the MGS app will break again.
Error message: Unable to start a DCOM Server: A278AB0D.Asphalt9_3.9.9.2_x64__h6adky7gbf63m!App as Unavailable/Unavailable. The error:
"2147943398"
Happened while starting this command:
"C:\Program Files\WindowsApps\A278AB0D.Asphalt9_3.9.9.2_x64__h6adky7gbf63m\Asphalt9_w10_x64_rtl.exe" -ServerName:App.AppXapxn9tzyw7psqc8xje9dtpa19c5w00mq.mca
My car is gold and very stable, but in straight line and with purple nitro the car get crashed without hit anything or anything hit it.
It was in MP league Platinum
I was in second place and doing a very good race
you have to tap brakes in air before landing to prevent landing problems like that
I did more than 100 races and never had such a problem and purple nitro protect to land the car. if i tap the brake will remove the nitro protection and the chance to crash is bigger.
I can fell there are many wrong things on MP. I can see that GL cant see or detect who is doing hacks
if the people can do hacks , why buy packages ?
What nitro protection?
Hehe's advice is good
We have eliminated all reported hackers
I also fail to see the link between your crash and hackers
I did a lot of runs in the MP. Some races have accidents with completely erratic car behavior. This occurs more when you are close to the legendary league and in it. Some very atypical situations happen that are quite out of the ordinary. I know that the players in this league are better and I know when I lose to good skills. But I've noticed a lot of weird things. GL can only perceive blatant HACKS, discreet ones, many benefit and continue to abuse and use.
maybe he's talking about anti-crash/instant respawn(red aura) things
Not what he's talking about, based on video
I can assure you we do no such things
Some cars are more prone to have physics issues than others, but this has nothing to do with your MP rating
crash > fall behind > lose race > rip rating lol
yes, I know the feel
no one likes seeing that 🙂
try to land straight, not on one side
You need to do race in league legend once per week @steel minnow 
I race in legend league every season
balanced, as all things should be 😉
Over and over again, in both MP1 MP2..., have people given up the game? Any problem with the game servers?
Mp 2 not working since 3 days ago
Thanks for sharing these, currently raising it with the team so they can look into it. Sorry for the inconvenience and we'll try and keep you posted on any updates we get.
Both MP not working. ID: 32e1fc Thailand
You're all soft-banned 🤣😆

Still not working
Gl, if what the other guy says about "soft ban" is true, I want the adress of GL in Brazil right away in other to move a law sue against you, since I never used ANY bots or cheats in 3 years of game play, @sweet quarry .
comme on guys, I even paid for MP pass
It's not soft ban. It's an error they didn't bother to fix since 3-4 days ago
Dude again "NO OPPONENTS WERE FOUND. PLAESE TRY AGAIN LATER."
This is actually very poor from them... 3 days and still no fix
It's an issue we're investigating, nothing to do with your account. Please share ID and platform in the channel above
We're still unsure about the root cause of the issue, thus we need all data we can gather.. thanks for your patience.
Your game dont work and you warned us for doing a copy paste because we all have the same problem, well done gameloft !
when will you fix it
Please report in #1087277751582605373
1 token and that too only 2 times, are you kidding, is this supposed to be another bug now?
give us token compenation for 3rd gp round
what is this why 1 token
This a mistake, right?
Yes.
Is that right?
No, it's a mistake.
thanks
No Issue; Thanks; good Work
Why does the Bugatti Chiron with 45.62 have easier driving management “Handling” than the Bugatti La Voiture Noire which has 53.35? I want some explanations
Chiron is lite, LVN is heavy 🥴
Like Jesko and Gemerra : Jesko is super lite, Gemerra is heavy.
It’s a very interesting observation, I’m curious about the answer.
I too was inquisitive to find an answer to this, because from what I see there's only handling difference that's there between chiron and lvn
Gemera with one 'r' btw 👍 :
still not fixed?
We're still looking into it
Fr what did u do in maintenance yesterday 🤦♂️
This pop up ad refuses to load every time I login, it does the same thing again after closing and reopening 
did you click on the info button to see any ad provider info?
aight thanks for answering
what is rank 3 in season missions
No it's gone for now, I'll let you know if I see this ad again
checking
I keep getting banned for closing the game man, several times reported no help 🙄
I'm really pissed off from your servers, always "bad internet connection" and endless waiting for opponents in mp races (not found). My internet connection is stable and fast. Better you write: "old ,overload server and incompetent staff"!!! 🤬
you should reach as minimum
Oh yeah, sorry teacher 😅. I forgot about my spelling lesson. But "R" or "RR" are read the same way.
@steel minnow Ferrari F50 is not updating after getting the BP. So cant star it up
restart
I did and it does not work
contact #👨💻-customer-care
can you do it since its a game issue?
rank 3 ???
I can't report to customer care instead of you, sorry
Some issues need device/user info
which I ofc don't have
@steel minnow cant do this mission . i think it has a bug
Hi, I've seen it discussed, but this is the first time someone says it doesn't work. Can you try doing it in a continuous drift and sending a screenshot? Maybe you missed the amount by a bit.
(it doesn't have to be continuous, but a continuous drift would be proof that the mission didn't work)
ok i will record it for u
ah it did worked when i kept the drift till Finish line
i think after jump on the 1st ramp it set back to 0 again
thanks bro 🙏
'Bad internet connection' that's appearing on my screen just today itself, matchmaking has been a problem for almost a week now
Tru enough my student 😂
Hacker in tle
We'll be taking it down
@steel minnow after maintenance my game have keyboard input , other games looks fine , already restarting and still have lag input
Please send a video example to #👨💻-customer-care
pack rewards are reduced. it has to be x2
Any further info about the hacker in my gp?
I'm sending another wave of ids today.
@steel minnow
Ok cool, ty codin
visual bug
i mean im turning my car but it doesnt work ( lag input )
on macOS?
windows
Can you share the video with #👨💻-customer-care in a ticket? Thanks!
@steel minnow I like the charisma 😉😂
Hello @steel minnow , I have to say a word of praise.
I think it's very good that the customer service has been improved much since a few weeks.
Feel free to keep providing us with information (perhaps some more 😉 ).
And I like the calm way you respond to the concerns of us players!
Many thanks to GL for putting you in this position.
Thanks for gift👍
@steel minnow c class gp usually has 5 rounds but amg has 6 rounds. is it bug or real?
real bro, you can see it in game
I saw but still was confused lol
Okay so I was just doing this career race, I knocked the only AI that is against you in the race down, the AI was stuck somewhere way far back and suddenly in the middle of no where I got disqualified????
Sometimes it happen, play the race again
And on race 9 in this season (with the P1) my P1 was like 4 rank under the recommended rank and it didn't let me race
It got fixed when I upgraded it though
Yeah, why are packs reduced to 2 again?
I have the same shop as last night, it did not update at 10am as usual 😡
Windmills are broken because beginning/end use the same track segment but in opposite directions.
When you knockdown AI early it often glitches out and respawns straight into the finish skipping like 85% of the track.
Then you get DQ for being more than 60(?) second late to the finish line.
i have to go through this 4 times to get 1 race in mp which works
It's weird though, it still said I was 1st..
how does this happen?
just a visual error
@steel minnow hey bro idk if this is bc of my bad net or A9 servers but all the races i did today had key delay issue . like above video i was on SW and i was pressing left to get the barrel roll but it didnt work its like i wasnt pressing left and then suddenly the car shift to left after i missed the barrel. and u can see i was still in SW with max speed
Is it me alone who has issues closing the game?? The game recognises it as unwanted activity and bans me 🤔🤔🤔😱
@steel minnow can you answer
Is there a way I should close the game?? If I close via the X button it bans me 🤔
Yup I too had encountered that issue all of a sudden car moves to left
Closed the game, let me wait for ban now 😞
Hello, I know that this is not the specific channel, but I have a problem with the ads, it's that they're not loading me, I don't know if there is any kind of maintenance right now, it's that I'm going to lose the offer for the car I want :c My ID is aaa4696
The reason why I write that here is because I have to wait 5 hours to write on the specific channel. Would someone help me?
There's an issue I'm having (also others in my club) where some full-screen ads don't load. I just get a little green loading circle and I have no option but to close the game.
mine is doing the exact same thing and whenever i re-open the game it happens almost straight away again
and i dont know what to do and i really just wanna play the game
is this just what the puritalia does or is it a skill issue?
Is there a way to save these settings ?
I can't understand what is happening to me with the game. I can't play anymore with Xbox controller 🎮 while using my old account (LV 18) linked to MS account.
ISSUE: Windows detects the controller but doesn't work while playing the game.
But when I switch to like a fresh LV 1 account, everything works fine.
😭😭😭
I'm not sure if this is a Windows-specific issue or not but the drop rate has been horrible on the GTE Car Hunt. I just finished 3 sets and still haven't seen a blueprint. A "set" is 5 races on 10 tokens so 15 races. The BP prior to that was on the 4th set so over 15 races prior too. I don't ever recall car hunt drop rate ever being this bad. Anyone else noticing the same thing on Windows?
You spelt hunt with a "c" and not a "h"
Despite MAX wi-fi server error
guys i getting this while i am plying the game and cant ply unless i turn game off
I support this report. Drop rate of Drako GTE is similar to Ferrari 599xx evo in its car hunt but the fact here is 599xx evo is an epic car and GTE is a rare so accordingly GTE drop rate should be more.
In other events like cadilac cien concept and beastx, in 5 races I managed to get at least 2 or 3 bps (excluding 'finish the race' reward). So its pretty easy to notice that GTE drop rate is quite lower than it should be.
that what i get this
it doesant do it while i am racing but after ,or most of the time when i log in the game i get this screen after i log in it just appears
i r
Reason: Posted an invite
I cant transfer my data from android to windows i made a support ticket on windows but it said i do it on android then i did it on android and they said i do it on windows
help?
You need to do both and sent the first ticket ID to the other
guys is there a way to ping myself.
OMG, I can't believe I didn't see that even though I read through it at least twice. I'll remove the image and replace with corrected text. Sorry about that.
what how
it would be nice if the dear GL would pay attention, first place with DS
I have indicated, I am waiting for them to do something
i am getting this whie i play asphalt it comes or before the race or after the race..
this is video
The green circle is back, nothing happens when I click the button. The screen is completely frozen
Why isn't Greenland track Journey to the centre added in the club race section? It's missing
This is not OK!! I have lost 4 races because of this
Now it is around 8!!
please send a customer care ticket
the team will investigate
I've faced the same thing too, while the race is ongoing we're still waiting in lobby, along with our time, fuel and rating goes down too
its annoying
Still not fixed
Have you sent a ticket..?
We can't fix it without the device data.
..which we can really only get if you send a ticket using the in-game button
There is no magic fix that appears, it'll have to be properly investigated and tested.
is any one having problem with he green circle coming up ? while plying i see some is..
ok
@steel minnow is the customer care button right
correct
i only get this https://gameloft.helpshift.com/hc-exp/en/15-asphalt-9/
no popup on the right like this
??
Simply use this and it will create a thread with customer care
ok
is there a web page for the support?
that is straight from the link you sent
just on the right hand site
looks like the page didn't load properly
try another browser
copy paste link
( and good luck with your coding assignment 🙂 )
Thanks
@cedar sun
thx, took care of it
@steel minnow why can i not connect to my xbox account?
I don't know, try a cache clear
look at this @steel minnow
have you opened a ticket?
I can forward the ticket to the team
that would work best for them
i did open a ticket
aah, looks like I already forwarded it to the team
thanks
hy all is any one yet fixed the problem with the green circle.
guys how do we get a ticket from the g.l
you use the in-game customer care button, you go to that website, write your complaint and details, attach screenshots, and at the end you get a number
you share that number to #🆔・tickets-customer-care
and I get to it
🙂
i wrote in the side bar of costumer help what happening ..this is the 4 time and they keep on telling me the same thing no ticket
gameloft support. can u please put a screen shot please codin thanks..
is that the id number of the conversation?
since the update has gone all pear shape.dont know why we are getting this add that does not ply and it comes by it self.
I'm seeing the ridiculous "unbeatable" AIs again in Weekly Competition.
for the past 2 hours clash store time is not decreasing
Please look out for this guy, he uses nitro hacks.
Reason: Bad word usage
3rd time ban for closing the game, it detects that as hacking???
game crashes randomly if you have extremely bad connection and system detects that as crashing for using bots or other external software and that can cause ban. but if you have stable connection, then idk
game keeps failing to sync if I change windows ie to Discord or my team spreadsheet; when I go back to game I get network error, happening for about a week
Game keeps failing to sync^ basically the same issue
I have the same
i dint have the new se . Windows ID: e7dfcb @steel minnow
because you don't have the update mate
no update on Windows yet, so when can we expect it to come for windows
That depends on Microsoft
we launch the update to all platforms at once
they each approve them
Microsoft always takes the longest
it's just how it is
ok mate thanks for your reply
Big P having trouble finding players for mp1. It was similar to mp2. It would make sense that not many people updated the game so they arent on the same server as I
Not an issue, many haven't updated or are playing the SE
Rest assured servers will populate
Always the same after an Upate: Error connecting.. "no stable network" - I can download the installation package with 10 MB/s and you are saying my connection is not stable? Come on.. ? Conversation ID: #2208982
@steel minnow I have noticed my player id is changed after this update. Is it intentional? Platform Windows.
I have been had same player id for 3 years.
Intentional, all IDs changed.
Ok. Thanks for confirming.
Tad annoying, my orginal ID was easy to remember, this one is all over the place.
@steel minnow why can't i read in-game club chat message, this happened many seasons ago
Restart
It does not work, i've tried many things, even contacted the customer care, and nothing changed
What is your device and platform?
Windows yes?
Yes, i'm using windows 11, my ID is w-28591d
I'll ask the team
Am I the only one who get's weird screen glitches in MP like an old tv?
It's happening in Auckland for me, seems a new bug
Game is laggy is that normal?
Happens after updates, but it'll go back to normal after some time and few races, if issue persists until monday then report back
damn nice @cedar sun mod
rep not getting registered on windows 🐛
player id : w-77240
that for android and steam , not windows
so posted
isn't steam windows, oh well, they'll see report tomorrow, rn they're out of work
Why didn't I get featured Blueprint of Veneno? @steel minnow
bundle packs don't have a guarnteed drop
not featured vs featured
Then I never purchase bundle pack anymore. Thank you for the detailed explanation as well with the screenshots.
my pleasure
another issue:
this is my Screenshot
@steel minnow help 
@steel minnow reps aren't updating for some of my teammates even after they're taking out time to do reputation, please look into this problem
I just finised a race on 2nd place by 3-4 seconds front of a racer. But it showed our times are even and I was third. When I wanted to make a screenrecord of replay, I clicked to "Next" by accident.
Could you please check if there are issues with multiplayer servers?
I had a decent internet connection. On the replay, also other racer's car never went to "Poor connection" red frame at any point. Apart from it, I saw myself crossing the line as 2nd from his car. So, i think it would be good to check to prevent bigger issues.
P.S: That happened in MP2
my gameloft player id somehow changed. is this normal and should I be worried?
im not seeing the SE (mircosoft) my player id hasnt changed either. The load up screen is still the ferrari
how can i update the game?
Go to Microsoft Store and search for Asphalt 9. You will find an "Update" button next to "Play" button. Update there. If you can't see it, remove the game and install again.
Mine changed too. Everyone's in my club changed as well and our IDs starts with "w-"
I assume this letter shows platfrom. But I am not sure though. Just a guess.
I know this isn't the channel for talking but if we have a letter in front of the player id which signifies the platform then isn't that hinting cross platform in one way or another
another update and drifting still not fixed, ehhhh
In the North to South season in chapter 3 I was playing on Rome with my Lamborghini astroon and I fell through the floor two different times
I dont know if this a bug or not But why did my Player ID: Change?
does asphalt 9 support rich presence
it just gives a question mark block instead of the normal asphalt 9 logo
Reason: Bad word usage
Why GL changed my player ID?
🤷🏾♂️😡
No rep points for events and multiplayer on Windows (non-Steam). 😦
Why did the drivers ID change?
yeah i was wondering that too
@stuck quarry read this
SE also not registering my race for Club Reward on stages now (registers for club mates). Club mates don't see me in the MP Leaderboards (for me Leaderboards look normal). Using the Windows Store version, but I also have the Steam version installed. Player ID: w-6e26.
@steel minnow @dreamy lotus @hexed coral Can you guys explain why Revuelto packs conditions changed to 330 conditions from 0 conditions at start ? Some players got it starred up already with 0 conditions . Why give unfair advantage to them ? Its should stay in 0 conditions throughout .
Préparation for cross platforms i guess , if you're windows player you'll notice your id has "w-" , android "a-" and so on
@steel minnow I saw I got a new player ID. Why that happen? 🤔 🥴
All player IDs were updated
On windows reputation is not calculated as well!!! @steel minnow
Please, before reporting something, read hot topics
it's even in the header here
It doesn't contain Windows in that message, only android and steam
Our club is so close to the next milestone (4.7M) and we are not moving anywhere...
It contains Steam, which is a PC version. I will let the team know that it's also for Microsoft Windows, but, you know, that message is clear enough that we are aware of the issue.
will the reputation be somehow recalculated once the issue is fixed, though?
I do not know
Thank you!
does the A9 gets updated automatically without our permission or should we have to update it automatically
What that mean ? Conditions will revert back to 0 like start ?
what
no
you have to do it manually most likely
Then we need 330 conditions to open revuelto packs ? Why scammed us again ? Is it easy to reach 330 conditions bro ?
Some players got them in 0 conditions yesteday .
Why ? Should be same for all .
That was not intended
Ok nice scamming again . Fooled players before April 1st . 
Don't lose your time arguing with them. Packs were open at first, then locked behind 260 conditions and now is 330. Same hand, 2 different measures. I've made my math, will reach around 264 conditions. So no packs, therefore no 2* car. They give you with one hand and take it again with the other... @steel minnow , don't take it personally, as I have much respect for you. Before you, mods, managers or team were here only scratching the ringworm, and did nothing...
Yes bro , you explained perfectly . Yep , wasting time talking with them . As you told they give free key in one hand & other hand made packs locked behind high conditions .
@steel minnow Hello, Sorry for bothering you before i'm update my game multiplayer was working so good, but after new update i got an stuck load in multiplayer again i don't know what's problem now, could you help me?
After update, i find RGB kinda boxes appear, just for few micro seconds in AUCKLAND, it looks like a GRAPHICAL ISSUE, if possible try racing in BRABHAM daily event to sense this issue
I agree, if one thing is made available to a few people, then it should be made available to everyone
Steam Version. Checked integrity of game files in steam, it downloaded something but still same issue
disappears when I select a car in garage (all in-game text, not only this exact menu )
we're aware of this, thanks
but y
There are missing files on Aukland, and then the RGB glitches. @steel minnow
We are aware and investigating
on Auckland race have some visual bugs on all races and i saw some bugs on Nevada Too but on it is harder to find
I’m stuck on loading screen since the new update.. last night it took 10 minutes to load but it was laggy as hell.. today no luck
yeah there is a "w" but the rest is different as well. The whole thing is new not just the "w".
It seems the 260 conditions for the Revuelto packs is somehow connected to the Torino conditions. A few in our club with 260+ Torino conditions have open Revuelto packs.
it's a 'feature' for more than 2 years now...
@steel minnow I don't know why and how this glitch started.. Can't play like this...!
https://streamable.com/28d0yt
Same issue...Glitching like that all the time now
hi, @steel minnow my reputation points are no longer counted yet it works very well before the fix thank you for your help.
windows: id w-hg8ff
yup weird glitching while racing, thought it was a nvidia driver problem until I saw others having the same issue
@steel minnow Hi, i'm having problem logging into the game with xbox account. I have tried many ways but i still cannot solve the problem. I cannot figure out why i cannot use xbox to log into the game. At first i thought i was banned. But then i used steam to log into my account and i can play normally. Please help me
https://streamable.com/eqqyz9
same with me
@steel minnow hey man is this glitch issue has anything to do with graphics driver?
My clubmates can't see the race when I create a club race or neither can i see when they create a club race.
Sometimes when it appears for a sec, when we click the join button it says the match has already been started.
Does Anyone know how to fix this?
Hi, i'd like to find a fix to the windows scaling issue with Asphalt. I'm using my screen at 200% scale but the game becomes blurry. I always have to switch to 100% if i want to play.
MP2 dead... No opponents
game updated?

