It happened on the Career mode level
#🤖・android-issues
torpid swallow
barren radish
@torpid swallow what its wrong everything looks fine to GL 😂
torpid swallow
I don't know, when I entered the Porsche Career mode, all levels went well except one level and I can't believed when I saw. So I snap for the report. When I entered the level, everything back to normal again. I use MI9 for the game
ionic ocean
fix issues on sd 660 like fps drop, before that in sd636 is never happened
vital raptor
@torpid swallow
high fossil
I have an issue
when i watch an ad
sometimes
the ad cant be cancelled after its finish
the demo games cant be cancelled so i must reset asphalt
worthy plume
@high fossil game crash
worthy plume
If you wait for 10-20 second you Will be kicked to your home menu
Watching ad is still Problem in this game
worthy plume
Wait 20th june for the NEXT UPDATE
high fossil
ok
worthy plume
See ya
high fossil
k bye
marble cedarBOT
[X] Johnny® RO#7572 has been warned
sharp fulcrum
Can anyone tell how to transfer account from android to windows
barren radish
In pharaoh GAMES THERE ARE SOME PLACES THAT LAGGS SO MUCH
vital radish
@sharp fulcrum hi, you can contact Customer Care to see if they can help you on this
vital radish
@sharp fulcrum you can go to Game Settings, tap on Customer Care button and follow instructions
hexed field
How can I contact devs for reporting cheaters on leaderboard and getting rid of them for sure? This place is ineffective I think. #563703708081192960 is already full with MP cheaters.
blissful current
vital radish
Touchdrive AI is bugged. It makes turns on its own. I'm doing Duffy and suddenly it turns. Lambo coupe can't drift more than few seconds. Just stalls. Fix your bugs.
Doing drift* and suddenly it turns in touchdrive on its own
Aventador mp is full of hackers. Not fair to regular players
Cars stall regularly in global mp. The game is full of bugs and data leaks.
marble cedarBOT
Inigo Montoya#5243 has been warned
vital radish
Again the td ai is giving me to go in opposite direction to drift. What's wrong with this game?
Forcing* me
Jumping of flat ramp in straight line turbo why is car twisting in the air? How many bugs have u forgotten to fix?
dull moon
The game is like full of bugs and lags
modern verge
What is this? Didn't get a single point for this position.
vital radish
lmao the 2nd Place glitch again
mortal shale
Hello mods i want change my country to turkey and which shold % choose to send a mail and how?
@vital raptor can you help me please
vital raptor
@mortal shale Use the in-game link to contact Customer Care. That is the only way to make that change.
terse oak
Hello mods my player ID is 8f3d9.... And is banned suddenly... I reported customer care but no response
vital raptor
@terse oak We have nothing to do with the game. that is a Customer Care issue & it takes 5-8 business days before you will hear a reply from them depending on the number of tickets in queue before yours.
worthy plume
@vital radish that's not issue
twin meteor
marble cedarBOT
Mr_Probloxianz#3895 has been warned
marble cedarBOT
Bonkil (H3)#8386 has been warned
golden cipher
vital radish
no they dont
alpine crystal
ads crash all time when finaly someone fix that?
barren radish
@alpine crystal Denis have said 2 patches before that they fixed that..... But i couldn't believe that he such a so big lier just to keep players in that game
lusty sun
<@&469459051105878016> please fix this
wide geyser
@lusty sun do not tag mod
fluid prairie
@lusty sun Look at the pinned messages.
vital radish
XD @Arif thats not mods thats is an error showing you theres no ads
marble cedarBOT
saharsh.patel#6680 has been warned
vital radish
Can I consider this a bug?
mortal shale
Did i send True mail for region/country change? And Will i take feedback?
<@&469459051105878016> can you look at here please
ruby linden
d o n t t a g t h e m o d s
wispy kindle
stop tagging mods for nothing
worthy plume
@mortal shale try Copying all the TEXT and then Paste the Text to Google Translate
mortal shale
Thanks pizza for help like a real mod
worthy plume
Nah no problem
vital radish
@Yzkn#9156 the mods are the wrong people to tag for something like that
tame grove
Please fix AD crashes. Ads either crash themselves or crash the whole game. Recently they've increased a whole lot than before. 😬😑😤
modern verge
mental gull
wide geyser
@junior siren mods are not responsible for this
marble cedarBOT
ϲ̸̑́հris#4853 has been warned
junior siren
Working
wide geyser
Do not tag mod anyway for this thing.
wide geyser
@warm goblet will help you when he is online.
junior siren
Okay
vital raptor
We have nothing to do with any in-game issues. That is a Customer Care problem. This isn't a customer service server, so any issues like that must be addressed by Customer Care.
junior siren
Okay
quaint hearth
Hello all. I bought Huawei Mate 20 Pro and I impressed that its so laggy in a9. Its like play on snapdragon 636 or above. Resolution is very low(pixels pixels and pixels) and fps 15-20. On my old p20pro a9 was perfect fps and resolution. Why Kirin980 < Kirin970? Pubg plays perfectly with max 2k+ resolution, max settings and 60 fps
worthy plume
@quaint hearth
quaint hearth
It didn't solve the problem @worthy plume
quaint hearth
@vital radish pls help me!
vital radish
What kind of game crashes three times before it even successfully launches?
I've sent bug reports to every single crash like this with the Google popup, please give it a check
wispy kindle
Self explanatory
#Optimize Galaxy store Asphalt 9 to run properly on Samsung phones
vital radish
@wispy kindle you and me both Samsung losers
wild stream
And me
wispy kindle
@vital radish losers lmao😆
I get it , it's not easy to make one app that runs stable on all phones but all Samsung phones have the galaxy store , which can be taken advantage of and the app released on it can be optimised to run efficienciently on Exynos SOC
worthy plume
@vital radish is it just me or the tittle says "A Class"
upper tulip
Probably just some translation error.
boreal lark
60 fps? I'm on a Galaxy S10e.
Modern Combat 5 and Fortnite run good on 60 fps. So why not Asphalt 9
supple plover
@boreal lark wait for the update. "All Samsung S10 devices will have an option for 60 FPS"
vital radish
Next update
echo herald
There should be a channel for reporting bugs. Like this one.... The elite league has the "Master" label. I assume someone else may have already reported this, but oh well... Just in case
wide geyser
@echo herald this is sorted in #👾-gameplay-issues
echo herald
Okay
worldly river
I see the ad and the game crashes
You get your adsense
I dont get my ticket.
👌
vital radish
Hello, there is a bug about claiming rewards, i couldnt claim weelky event, as soon as i played different times after the event finishes, ( doing daily loot). The weekly finished event vanishef and i can't claim it anymore?!
worthy plume
@vital radish that was increased TLEs (Time Limited Events) Claim Period even if you already Claimed it you can fix it by Restaring your game everytime that problem shows up
vital radish
if i restart the game, it disappeared already
as soon as you launch the game after event finishes and calculated your rewards, its highlighted. if you skip the claiming, then stop the game, when you relaunch it, its not anymore here so you can't claim afterwards
deft osprey
Hy guys!
blissful jacinth
Ads are not loading, on A9 Android at least: clicking the "watch ad" button shows the spinning animation for a second then nothing, I am back to the "watch ad" button. I tried many times with and without restarting the game
spare ridge
@blissful jacinth I don't think they'll ever fix that bug in android at least.
mortal shale
Why Android get late update in everytime
desert pendant
Am i the only one that doesnt have the update?
blissful jacinth
@desert pendant Appeared just now
unborn verge
Where our 60 fps on android! Again GL lied ! why only s10
edgy geode
In career there are many seasons have some episodes which getting crashed such as Porsche episode 2 or 3
barren radish
Do the update and at least for 2 days the game will be crashing randomly and there eill be big framedrops
timid ether
Why did I got these pixels ? I'm on high quality settings OnePlus 6T , do u guys also have this ?
rain parcel
Please give motion blur and 60 Fps on Snapdragon 636
barren radish
@rain parcel These graphics are really heavy you should put the resolution to the lowest if you want to get full graphics without lag "if we had graphical settings like in window devices"...
rain parcel
@barren radish my smartphone can easily manage the graphic when it's 60 Fps. The problem Will become when this update.
glad granite
After recent update
Updated to 1.6.2a 15 mins ago. Game is not even opening. Device: Samsung S10 Plus
OS: Android 9.0 Pie
Network Provider: Airtel
barren radish
Is that a glitch?
obtuse quartz
My android won't up date
upper tulip
Any compatible android device added to the list?? my feeling is probably not...
oblique creek
That car looks like a static screen on a tv
dire glen
any dev online ? , i just wanna let you know guys , that why you guys cant provide full freedom over graphics , i know that android is different than windows , but seriously look at this pic , do you guys think that it is fun to play on this type of graphics , i wanna ask you guys Will you like to play on this graphics , and if you thinking that I'm on poor soc , no i have snapdragon 636 , which is a year old , and I'm damn sure that my device can handle better graphics than this , than why not give us ?????
glad granite
Finally, new update working on my device. Lot of changes.
rain comet
@stoic girder says that his connection was week and system disconnected him. Now his reps are not being counted. He can not make points even if he finishes games.
upper tulip
SD 636 is compatible, Helio P60 Seems compatible, but the device blacklisted (considered incompatible) really?
rain comet
Anyone can help him out? His phone is LG G5 850
dire glen
@upper tulip i agreeeeee
wraith whale
After finishing MP race it said disqualified rep not added to club also After playing a ranked event it show like i didn't play and my time disappear, i enteret cheaterboards without using hacks and cheats
Happened after updating
wispy kindle
Lags , lags lags and more lags , Totally regretting updating the game , MP is unplayable now because of these
vital radish
My rep points are stuck the same even if a play in mp
Y dont know if I'm the only one but since the update my cars don't run anymore..like they don't have power anymore
@vital radish same, my Ferrari f12 it's not the same after the update
My cars are really bad... y don't know what this people did to the game
In my club a few players have the same problem
spare ridge
Please add 60 fps on ONEPLUS 7 pro
short ember
opal mist
has any one in android gotten the update yet?
true geyser
I saw many players making new laptimes with this car. Is this legit? Esports Event btw. Three TGL members and one elite member made laps with this. I hope its not a one way road to CB without any goddamn reason
@steep wren can you ask some of your Android mates about this? Especially TGL owo and TGL Crank It Up
violet mantle
near pollen
Something is wrong or maybe just in android mp
I read lots of reddit posts too that me and most people are getting this random "you are disqualified" bug
Symptoms
- Lots of opponents keep popping in and out like red sparks
- U cross the finish line and get disqualified... maybe accused as cheating
- Play mp races and get 1v1 lobby constantly
wispy kindle
Why are the phones that are literally designed for gaming (Razer phone , Asus ROG , Blackshark) don't support 60 fps and shameshong galaxy s10 which is filled with bloatware does?
ALSO MOST IMPORTANT OF ALL , SO MANY LEGIT PLAYERS ARE FALSELY PUT IN CHEATER BOARD AFTER THIS GARBAGE UPDATE , ATLEAST DO SOMETHING , I'M NOT AFFECTED BY THIS BUT I KNOW A SWARM OF PEOPLE FALSELY BANNED AFTER UPDATING
YOU HAD ONE JOB @vital radish @sturdy grail @primal fractal @warm goblet
The problem is most of them don't know what CB is as they were legit players
@opal mist yes but don't update yet , so many were banned for no reason after updating
winged crown
Game not starting, can anybody help?
wispy kindle
Also , that didn't end there ;
-
Mp is basically unplayable , lags lags lags everywhere here are a few more mp screwups
-
players are teleporting everywhere after updating
3)cars just stop and after i ram them hard and i get slowed down
- on one MP race my huayra BC accelerated unexplainably fast when getting close to the first large flat ramp on mountain poles and then slowed down(and no i don't use some kind of acceleration hack and it's impossible to do so even if i want as the update just released , and even if i were , i won't be reporting it as a bug)
5)In some other tracks also the short burst of acceleration exist but i can't recall them as i was playing midnight
6)MP matchmaking still has the big gei , 1v1 while using exclusive premium cars with 3 fuels , that too on rush , what a waste of fuel and time , and that 1 point isn't worth it
I'm ready to play more MP and provide a in depth view of all the problems but i Don't want to falsely banned like others so i choose not to
If anyone wants to know if they are in CB(cheaterboard) or not , try playing the daily car loot once , if the time says 00.00.000 or -- -- on the bottom left corner even after playing then you know
wispy kindle
Good internet but yeah bugged game
timid crypt
@near pollen yeah, i got this yesterday in the afternoon, after updating the game
lavish geyser
@fair harness fury777 used to have more rep in this season, but for some reason, it has gone to 0. But his position is still 8th.
wispy kindle
@lavish geyser it's not a issue he is not playing or put in Cheater board
lavish geyser
I understand. Thank you.
wispy kindle
Okay this is no longer funny , So many legit players have been banned after installing the update
Any sensible person would know that it's impossible to cheat right after the update and the chances of cheating right after the update is zero
@near pollen , @nocturne wasp and myself are legitimate players as i can confirm from versing them several times , but they both were put in CB and i was not although we all are legitimate
Why the discrimination , if you want to ban all legitimate players then ban all legitimate players , why ban a selected few legits and not banning the rest?
Go ahead and ban the entire players base excluding the actual hackers like you usually do
False Banning (CB) selected players right after updating the game? Seriously Gameloft?
And real hackers like Umut are roaming around freely
Also @nocturne wasp is trying for top 100 in the 1 month long rush , do you guys have any idea how hard it is to catch up after missing out on a few days in rush? This is no longer funny , this needs to be hot fixed quickly and as soon as possible, so many people are going to missout on good rewards because of your mistakes
Your garbage anticheat had one job.
nimble crest
Why does every new update add lags?
When will the game be optimized perfomance?
The game worked better before the official launch
wispy kindle
I would deserve a proper response instead of ignoring like it never happened , getting falsely banned is not a small bug that could be fixed in the next update after 3 months , this has gone way too far , atleast adress it and make a announcement if you are working on it , also provide compensation to those who are affected , 75 Tokens ain't gonna cut it , it should be atleast 10 fenyr blueprints and 100 tokens
@vital radish @warm goblet @primal fractal @sturdy grail
I know this message also will be ignored as usual but I'm doing it anyway
#rework the anticheat #Stop with the false bans
So many banned players have no idea about Cheaterboard , just banning them for updating ffs seriously?
vital radish
Yeah 10 bps will fly away because 1 point per mp race is the best what i will get ^^
wispy kindle
😢
vital radish
And i bet i will get answer from support next months :)
nocturne wasp
And now I'm out of top 100 in rush mp
vital radish
It looks like all drivers in mp doing 1 vs 1 are banned ( on gameloft cheaterboard ) and only getting points for themselves but not for his team
I never used but ok..
mighty spindle
🇴 🇺 🇨 🇭 😂
tawny panther
I was also put in cheaterboard
Just now after having a mp race with 3 people
Plz what to do now
@vital radishwhat to do now
vital radish
Only help i can give is write to gameloft support
wispy kindle
Welcome to Cheater board , you got played by Gameloft , have a seat @tawny panther
tawny panther
@wispy kindle am gone uninstall this stupid game
Only bad thing is i wasted 10 months in this
wispy kindle
😢
wispy kindle
Probably 75 tokens or nothing @vital radish
novel nacelle
I got the "disqualified" message after winning a MP race
Then my rep points are not being added
And every MP race I play is with just 1 or 2 luckily 2 racers
It makes no sense to keep playing like this
Devs, please fix it
terse creek
Many people wrote about that in "gameplay issue" and all get warned and pleased to not spam 😨
vital radish
i nid update 4 oppo app market😂 u forgot my jungle phone ahha
Please if somebody get a replay of customer support post it here what they are telling you to do
vital radish
@wispy kindle Please read the pinned message in #563703708081192960.
near pollen
@vital radish with all due respect
I dont think u believe that most of us who got SBd are legitimately cheaters right?
I work hard earning credits to upgrade my cars and calculating occasionally in my mind on how to spend my tokens and budget it to be enough in starring up a car
To make it powerful enough so that i could get a decent position in mp seasons
I never got to top 100.. ever.. best aim i can get is only top 1k ... 500 if im lucky and earnest enough to grind
I also occasionally do buy some items in shop with real money
Like 2 days ago to get 225 tokens
And all i or.. we get is false disqualification
I did report to customer ticket but received no response as of the moment
And i will only feel worse if most of u guys would think that i actually do hack
Because all my mp life i struggle in meeting nitro or accel hackers who keep infesting the android leaderboard
And worse i get the exact opposite by being the one who gets this..
Sorry.. i love this game but i dont think this is fair 😞😞
vital radish
I can only suggest to wait for the response and in meanwhile to revisit our Terms of Use.
near pollen
@vital radish no problem Deniss 😊
hard bronze
My reputation is stuck as well.. No gains
hard bronze
Please help guys.. Reported to customer care as well @Mina
vital radish
@vital radish i think ders problem in update it hv bug. it ban random players
hard bronze
Yes..
wicked kayak
My game isn't starting, it loads for a bit then gives me an unstable connection error
vital radish
Finding just 1 player in multiplayer everytime 😶
dire glen
i just wanna let you know guys , that why you guys cant provide full freedom over graphics , i know that android is different than windows , but seriously look at this pic , do you guys think that it is fun to play on this type of graphics , i wanna ask you guys Will you like to play on this graphics , and if you thinking that I'm on poor soc , no i have snapdragon 636 , which is a year old , and I'm damn sure that my device can handle better graphics than this , than why not give us ?????
vital radish
@dire glen its same in 845 bro😂
vital radish
Well i still got no answer from support. That makes me more and more angry
terse creek
15h waiting and still nothing
vital radish
And what instructions that guy ment???
vital radish
Well i maybe now know why we all get banned. Because we bought samsung s 9 or s 10 we got special packs for downloading that game.
And i think gameloft thinks it is a third-party program, that give us that packages.
Just say you got that paclage or not
dreamy edge
@vital radish me too. It's been like this for the last 2 hours.
I'm not sure if it's because of the update or what. But my club rep is also frozen? Before 12 it was adding up. Now I've just realised it's stuck. And multiplayer games are also with 1/2/3 people. Like wtff
Anyone have any insight on this?
I also keep getting disqualified message!
Game also lags alot after update.
vital radish
Just read my mesaage above
inland jolt
Wait, this is a common problem😂. I'm also being matched against 1 or 2 players in multiplayer and my club rep is frozen.
dreamy edge
I'm so annoyed!!!!
@vital radish I bought this pack earlier. After that this happened
I thought it was a good deal.
inland jolt
Is this a Samsung problem? S10 here
dreamy edge
@vital radish my club rep is frozen. Seems to be the case for many people.
vital radish
@dreamy edge i dont see anything
inland jolt
Or maybe a poor connection issue, because in the race I got disqualified from I had the "You have a poor connection" notification because my wi-fi was acting up.
dreamy edge
@inland jolt S8 for me.
@vital radish it's frozen again. I think I am in CB
@sturdy grail check this out ASAP
near vapor
It's lagging too much on my redmi note 7 pro.. Even on lower graphics.. Whats the problem
inland jolt
@dreamy edge We are many in CB. I hope this gets fixed before the end of the day.
dreamy edge
@inland jolt I can't believe this has happened. Wish I didn't update.
Are you going to stop playing for 24hrs?
Seems like it's an ANDROID problem more than anything.
vital radish
Do you remember when you guys started downloading that game - you had some special offer? Some car for free and tokens? I red something about that on Asphalt8 on playstore in the comments. They got banned because the got special offer package
inland jolt
I'm done playing asphalt 9 for today @dreamy edge
dreamy edge
@vital radish it was this for 0.99 I think.
vital radish
No
inland jolt
@vital radish We are banned because of the Lotus Evora?😡 When I got that offer I already maxed it out and it was just trade coins.
vital radish
It was for free when you were downloading game
vital radish
@ben. We are banned because of the Lotus Evora?rage When I got that offer I already maxed it out and it was just trade coins.
- i think yes
dreamy edge
@inland jolt o didn't get this. J downloaded it from google play store.
manic crow
@inland jolt I have a s8+ and two of my clubmates have galaxy phones too. We are on CB too. It seems like this is the problem indeed
dreamy edge
Keep me updated on any new information please guys. @inland jolt @vital radish
inland jolt
I was once on CB mistakenly last year and it took half a day for things to get back to normal. Fingers crossed this doesn't drag too long
vital radish
Half day allready gone for me lol
wicked kayak
@inland jolt I'm on s10, never gotten any free car lol
dreamy edge
@wicked kayak your club rep frozen?
wicked kayak
Yep
Everything is frozen really
I manage to enter the game once every 20 tries, just to crash moment laters
Woth full signal LTE+ I'm given instable network error, kappa
inland jolt
@wicked kayak Just yesterday we were happy to see 60fps and now this BS is upon us😡
dreamy edge
@inland jolt I was actually looking forward to this update. Little did I know GL will do us over like this.
marble cedarBOT
MitsuNoHono#1340 has been warned
wicked kayak
LOL this bot
wicked kayak
I mean, they'd just have to say "hey look, we just flipped hard our servers real bad, we'll be undergoing a second maintenance to fix our stuff. Apologies for the inconvinience and bb"
velvet portal
Like I was playing and got desqualified from the race
Then I was banned
For no reason
inland jolt
@velvet portalp Banned as in can't access the game?
wicked kayak
Keep on getting this
When I try to log in
Literally translated means that it is impossible to perform the action on the server
vital radish
You can but it is counting only for you
inland jolt
@velvet portal Good😅 Had me worried there. We are many in this camp of soft ban
velvet portal
From 24 to 48 hours I think
terse creek
S.h...i..t
dreamy edge
@vital radish yeah just not for entire club @velvet portal
wispy kindle
@near pollen my club member Google Chrome was also put in CB for nothing
dreamy edge
I've emailed GL. Awaiting their response.
Gonna not play for 24 hours and see where that gets me.
terse creek
And where can I find this CB ?
keen robin
dreamy edge
@terse creek I don't think you can really find this CB. You'll just know depending on how many players you can play online w and weather or not your club rep adds up.
marble cedarBOT
diesel#3047 has been warned
keen robin
why i have this fps
keen robin
why?
wicked kayak
I can't
wet minnow
Game crashes while watching ads
wicked kayak
wicked kayak
Lol, as if I had to use a vpn to play a game, fix your game GL :^
keen robin
lol
wispy kindle
Okay i have found some useful information , most (probably all) who were falsely banned are Samsung users
Something in Samsung phones/redmi phones trigger the anticheat algorithm , 5 people in my server were falsely banned and surprisingly all of them use Samsung phones
@vital radish @warm goblet @sturdy grail @vital radish
If you have a Samsung phone and if you are banned React Y to this post if you have some other phone and got banned react N to this post
dreamy edge
I'm UK.
wicked kayak
Prob android in general.
S10, Italy here
wispy kindle
Please delete the messages so that the poll is visible , it could help a lot of players to get unbanned , thanks!
vital radish
It is not only samsung - somebody allready said he is bannned but with xiaomi
wet minnow
<@&469459051105878016> @AsphaltTeam
Game crashes while watching ads...
vital raptor
@wet minnow Don't ping mods for that. We have nothing to do with the game itself.
wispy kindle
Yes Samsung galaxy S7 and banned(cb)
manic crow
Samsung s8+ and got CB too
wicked kayak
How can you tell that you're banned? I simply can't log in. A nonsensical error shows up and it closes
vital radish
There is nowhere written how much a soft ban is going
dreamy edge
@near pollen Same!! It'll be torture. From 4.30pm onwards UK time I'm gonna stop playing for 24hrs. See if tjat works.
wispy kindle
You can't get a time in any events , no rep for the club , 1v1/ disqualified in MP
vital radish
Mods should know that or?
near pollen
On the bright side i will feel the fresh air of outside world 😂
vital radish
hi all
wispy kindle
@vital raptor can you please make the poll visible so that Gameloft can address the issue and solve it quicker , thank you
near pollen
Rip j50 riot 😔
vital radish
i have a team member who got ban for cheats. He did not use any exploits. Today ban expired. He did not know what to do to not get ban again. :(
who can help us, please
Nobody is the right answer @ [x]Baltha
he will get ban forever for nothing? :(
inland jolt
So the cheater finder bans us legit Samsung users but leaves lots of actual cheaters untouched to continue playing?
turbid crystal
wicked kayak
Imagine spending 15 bucks and getting banned the day after
wicked kayak
YoU uSeD hAx HeNcE yOu GoT bAnNed
patent sandal
@wispy kindle 5 people in your club? Who are they? And what's your club?
wispy kindle
You don't know them even if i name then , and 5 people in my server , two of them from my club @patent sandal
patent sandal
Okay
I can't afford buying hacks and I don't even know where they sell those and they disqualified me now
😢
tawny panther
My phone is redmi note 4 i also got in CB
Not Samsung phone here
vital radish
a lot of Romanian team mates got ban after update
tawny panther
@wispy kindle also still no response from Customer care
What the heck is gl doing
wispy kindle
@tawny panther you are the second redmi user after @hard bronze who got a ban
So some redmi users are affected too
vital radish
Xiaomi x2 in cb
tawny panther
why no response from gl customer care still
My phone is non rooted
@wispy kindle
Did they even knew there is a bug like this occuring
I hope they know
vital raptor
@tawny panther It takes 5+ business days for CC to respond after you receive the automated email notification. Depending on the number of tickets in queue before yours, it could even take longer.
tawny panther
@vital raptorusually i will get reply within 3 hour max
They helped me too get my game to not crash
wispy kindle
@vital raptor the issue started from while j50 series was going on , many of the players lost top rewards because of the bug , and it's also affecting rush players , two of my friends are out of top 100 because of the false ban and they can't make a recovery
Whats the answer to the lost resources? Which they could have got otherwise if Gameloft didn't mess up?
And only Samsung and Redmi users are affected , that's discrimination , if they want to ban legit players just ban the entire legit customer base
vital raptor
@wispy kindle That is a customer service issue & needs reported to CC. Nothing anyone can do in discord about that. And since the issue seems widespread involving most Samsung products, CC is more than likely going to be inundated with tickets on the issue.
tawny panther
@vital raptorare gl even doing anything to fix this shall i ask that 1st
vital raptor
@tawny panther We have no direct contact with the dev team, only a few that work as Community Managers for the server here. most of the time, we learn of a patch, bug fix the same time as all of you when it is posted in #📰・game-news or on any of the social media platforms Gameloft uses.
@wispy kindle What poll? Sorry it took so long, your post got lost in the clutter & I couldn't find it again.
misty plank
Xiomi, also one plus 7 pro who owns my teammate also baned. Majority is with samsung but there are still other ussers too
This is what u get from cc 🤦
wicked kayak
Copy and paste while changing the name
wispy kindle
vital raptor
I'm going to have to go to BlueStacks & try playing once to see what I get since it asked what phone I wanted to emulate & I chose the Samsung Galaxy S8. Not sure if an emulator is going to have same issues as the actual Samsung device or not, but I'm about to find out.
vital radish
@misty plank Yep. Same response I got from cc
vital raptor
@vital radish @misty plank that is an auto-generated reply that every business in the world uses upon initial contact with that business. That is just to acknowledge the issue reported/found & make initial contact with the user. The important emails are the ones sent by real people when they request additional information, provide an update to the issue(s) reported/found or make a final decision regarding the issue.
wispy kindle
@vital raptor emulate S10 , as you can get 60 fps
fathom swift
İ have huawei, i banned too, i dont know why they did to me, i never used any cheat
wicked kayak
DiD yOu TrY tUrNinG It oFf aNd bAcK On?
vital radish
Did somebody leave club already and joined back?
And does somebody know how long will be that ban for updating?
dire isle
How many % people banned
dreamy edge
@dire isle quite alot Jon Snow
inland jolt
This ban, I don't want it
vital raptor
@wispy kindle Only Samsung choice in BlueStacks is the S8. others are Google Pixel & One Plus 3 I think
fathom swift
İ was first place, race was finishing, suddenly they said you are disqualified, then i cant earn any rep, it is not good for me, i was going to be platinium :/
İ have huawei m10pro
vital radish
@fathom swiftnow you can play mp 1 vs 1 :)
fathom swift
I know :( i dont know why i am banned
vital radish
@fathom swift so far... nobody knows
dreamy edge
Nobody knows why just a bug
1 player I know of is back to normal now. After 24hours he said.
Let's pray it's same for us. @fathom swift
fathom swift
@dreamy edge yes, we should pray, i have problem last 26 hours
Also, after i updated the game
dreamy edge
@fathom swift SNAP. Wish I didn't update.
fathom swift
@dreamy edgeme too
manic crow
Is there any news on this matter ?
manic crow
Nice @vital radish I hope thats the case for everyone
vital radish
But they should give us compensation..
vital radish
Ffs again? If i am not playing mp i will loose more and more ranks... so you again baned 24 h @nocturne wasp
nocturne wasp
Don't know what's wrong with GL
vital radish
How many races you did in mp after again got disqualified? Because i played already 5 mp races @nocturne wasp
nocturne wasp
20-30 races @vital radish
glad goblet
i just got DQ on MP
i've read about samsung devices problem, i got a huawei P20 PRO so it seems is not only samsung
vital radish
I do not get it. What are we doing wrong...
near pollen
They dont even recognize what is wrong
near pollen
And they accuse us that we cheat even if they are not exerting any effort to look into it
Incompetence
vital radish
I hope we will get in few hours some response from Support. So far i am not playing multiplayer anymore. I know i will loose my hard worked ranks but better that than another 24 hours ban...
But they should give a good compensation
near pollen
pseudo flint
Desgraça
barren radish
@near pollen they just do not want to admit that its their wrong
Secondly the person who wrote on you obviously it is just doing it job thats why he accused you for cheating
pseudo flint
It was after this update they need to release an urgent fix update
vital radish
Urgent means in one week ^^
barren radish
@vital radish 1 year*
vital radish
I hope not @barren radish
near pollen
So i can earn rep pts now
But im scared to play mp
Since @nocturne wasp got banned again :(
vital radish
Try it and tell me than if you get banned again 😋
glad goblet
@near pollen how long it took? 24h?
near pollen
@vital radish no hahahahaha
Aperta is coming 😂
And j50 riot too
And if we get banned several times... we might get perma ban which hurts the most
. @glad goblet yes
glad goblet
well, they should fix this asap, and obviously they won perma ban clean players
near pollen
Better if this issue is patched/fixed before we play mp again
glad goblet
wont*
near pollen
If i get perma ban... thats it...
Im not fighting for my acct.
If u also notice after samsung update
I get a real clear resolution in playing a9
glad goblet
it's funny that we face like one speedhacker in every other race yet they ban clean ppl
vital radish
24 hours
glad goblet
there are even 5 players races on cheaterboard lol
dreamy edge
I haven't checked A9 for 7 hours.
glad goblet
my guess is that the social media ppl are not even aware of this stuff
the devs have to get it
dreamy edge
@near pollen yeah don't play you'll get banned like @nocturne wasp
near pollen
@bright ore soft ban
24 h
glad goblet
he got banned twice? @dreamy edge
near pollen
Thank God the aperta event wont come tonight
vital radish
Yes he got banned twice
near pollen
@bright ore yes even if u get away in the first race
If u do couple of tries u get the hammer again
glad goblet
second one is the same as first? or he doesn't know yet
btw in the race you got DQ did you see anything weird? like in mine the rest of cars where having the bad connection icon
glad goblet
they just screwed something up they are not aware of it yet lmao @dreamy edge
dreamy edge
Response 3 LOL
vital radish
Deleted... for now
dreamy edge
@glad goblet IKR. They won't admit it anytime soon.
@vital radish yours not back yet?
vital radish
It is but without mp it is useless and i am for now very angry because i worked hard to have a good rank and now i am not allowed to play...
granite delta
i cant play the game anymore
vital radish
And when i read your response from support i doubt that they will help us
granite delta
the update on phone is way to big i have to remove ALL my other apps
can something be done this is rediculous
dissapointed in how big it is its not even funny
vital radish
@granite delta for you only way is really to delete to make some space or to buy new phone
granite delta
thats so dumb tbh
near pollen
Actually they might fix the bug
But they wont admit it
Cuz if they do.. this might get samsung's attention
And it will NOT result to a good outcome
glad goblet
it's not a samsung only issue @near pollen i got DQ using a huawei so...
near pollen
Oof
vital radish
On galaxy store there is still old version. That was why i downloaded it from playstore.
When i want to open game it tells me new version available on galaxy store. But there is not any available.
I am now also writing to Samsung Support i think gameloft than has to react because they are partners
granite delta
delted all pictures now i have space jjes..
vital raptor
@granite delta For you and any other mobile users, install as big of a Micro SD card as your device will work with & move as much off phone storage to the SD card. that will free up a lot of internal storage if the issue is space. If it's memory...... then that's going to be a new phone or tablet.
neat charm
After j50 race I'm in cheater board without any cheat. How get out from cb? Plz help me
pseudo flint
@neat charm Send a message to support
neat charm
@pseudo flint customer care?
tribal pumice
My reputation is not increasing even though I'm playing a lot
neat charm
@tribal pumice same here
tribal pumice
So what will we do
neat charm
And my club mates can't see me in leaderboard
pseudo flint
@neat charm Yes
tribal pumice
@neat charmthey can see me but for them too my rep also not increasing
neat charm
@tribal pumice I mean they can see me in club member list but can't see me in mp leader board and event.
And Im getting only 1 players in rush
pseudo flint
It is best to avoid playing MP until gameloft gives a position
neat charm
I'm not playing 24H+
Now I'm not brave enough to open the game
pseudo flint
If they do not fix it fast the game will die fast
tribal pumice
Mm
neat charm
:(
tawny panther
@neat charm @tribal pumice guys did u guys get 500- 600mb updates or full 1.8 gb update @pseudo flint
Plz reply
neat charm
@tawny panther I got 500-600 mb size update. But I don't update. I uninstall the game then download again
tawny panther
@neat charmfull 1.8 gb update
neat charm
Maybe, I get 500-600mb sized update
tribal pumice
@tawny pantheri got 500 mb update but it took 1.8 GB today today I again installed it
But the problem is still there
tawny panther
@tribal pumice PRESS RELEASE:
the reason for the banishes is being discovered by the players little by little. Reading this, I ask you to uninstall and install the game again.
The hacks that have in the game modify the OBB + APK files, the apk is the download of less than 100mb, the OBB is the download of more than 1.5gb, but in this case, some only received 500-600mb and the new anticheat system has detected a modification in the game files, due to the verification of data from Playstore and your device, which means that your device only replaced the modified files of the game and added the new ones, instead of redoing everything at once. may have confusing anti cheat and moved you to the hackers server, the cheaterboard.
I would like to stress that anyone who did not download the full version removes the game and install again, who was banned before sending the Game to Gameloft reinstall the game and then send the ticket as they remove the restriction as soon as they check their account, and see that you are with the modified files you will be banned for a longer time and can be banned again if they do not resolve this.
@tribal pumice found in fb
worthy plume
New Cameras LOL
How to do it?
First press at the car Icon
-after pressing the car Icon you Will be sent to garage with the car
Second press the car and review it
-after that press back and then back again and boom you'll see this bug
tawny panther
@tribal pumiceafter uninstall and installing game
Did u get CB again
Did u wait 24 hrs after being put in cb in 1st
I have 10hrs more to complete 24 hrs
tribal pumice
What is CB
tawny panther
@tribal pumicecheaterboard =CB
tribal pumice
Where could we see that
tawny panther
There is no actual list
It can seen as u will not get rep or time in any daily events
If u play in mp your rep won't be added to the club total
tribal pumice
So am I in the cb
That's insane
It's been 18 hours like this
All happened when yesterday's daily task renewed
tawny panther
@tribal pumicedont open game for 24hrs straight
Also uninstall and install again from playstore
Mine also after daily task renewed
And my 3rd race i got Disqualified
vital radish
@tawny panther hi, do you have the link?
tawny panther
@vital radishto what bro
tribal pumice
@tawny pantherplease tell me if urs is back
pseudo flint
@tawny panther I did not upgrade, I uninstalled the game and installed the new version and still gave soft ban
vital radish
@tawny panther the potential root cause of you found on FB
tawny panther
@pseudo flintthen all hope is lost
neat charm
Waiting 24 hour will get u out from cb?
tawny panther
@vital radishhttps://www.facebook.com/groups/Asphalt8Europe/permalink/2840705706001012/
One comment in this post
pseudo flint
Has two possibilities, the first update with bug the other are passing fine comb on all accounts @tawny panther
Cheater user does not usually ask for support help
tawny panther
@neat charmyes in most case it will get u out of cb
But si many people again put into cb after playing mp again
i think we should not play mp after being taken out of cb till fix has come @neat charm
warm goblet
we're checking the quarantine issue - could somebody tell me which map/mode you raced and got disqualified?
tribal pumice
Caribbean
nocturne wasp
@warm goblet for me it has happened twice on carribean map
I'm playing for top 100 in rush season
And beacuse of all this I'm out of top 100
pseudo flint
Poste da montanha / touch drive
wispy kindle
@warm goblet issue is widespread for Samsung users , why the discrimination?
tawny panther
@warm goblet only after playing j50 series
So Carribbean track
nocturne wasp
Don't even know whether I would be able to get back in top 100
wispy kindle
@tawny panther players who play the rush were also affected
tawny panther
@nocturne waspi also lost my 1k rewards due to this
pseudo flint
Galaxy note 9
carmine rapids
@warm goblet I was using Trion Nemesis, in multiplayer mode, the map was Mountain Poles
wispy kindle
Samsung S7 edge here
near pollen
@warm goblet rush mp
carmine rapids
@warm goblet @Dominic I was using Trion Nemesis, in multiplayer mode, the map was Mountain Poles
My device is Samsung Galaxy S9+
wispy kindle
Something on Samsung phones trigger the useless Anticheat algorithm
near pollen
To explain it in full
I was in paradise resort carribean
Using maxed 4109 evo
In rush series
Using s9 plus
vital radish
Note 9 put on cb yesterday rush
carmine rapids
24 hours have passed and I'm out of restrictions, but I'm afraid of playing MP again
nocturne wasp
@carmine rapids bro don't play
I again got disqualified
wispy kindle
@carmine rapids playing MP again = CB again
vital radish
i have 4 more hrs to go
carmine rapids
@nocturne wasp Ok bro, thanks for the advice
warm goblet
@nocturne wasp - can you detail your case? how it happened?
pseudo flint
@wispy kindle Is it the game launcher?
wispy kindle
Being put multiple times in CB(falsely or seriously they don't care ) can result in a permanent ban
@pseudo flint nope , game launcher just sand boxes the app icon from the rest , it has nothing to do with the game itself
nocturne wasp
For the first time it happened when i updated the game when it was released
I played the first race and got a disqualified Message near the finish line
And then reps freezed up
After 24 hrs everything came back to normal
Then when i started playing mp after 20-25 races i again got the same disqualified thing near ths finish line @warm goblet
wispy kindle
But yeah it's worth taking into consideration for a investigation , this is game tools and game launcher on screenshot 2 on the next screenshot
Game launcher : sandboxes all the games from the main menu ( basically it lists out the games separately
Game tools : a overlay which blocks callls , notifications while playing , blocks the back and recents button so that we won't get a -20 for accidentally tapping recents button
Both of them work separately and have nothing to do with the game files/ any game files
neat charm
@carmine rapids to get out of restrictions, need to contact cc?
pseudo flint
Yes only the option to change performance / fps that says it overrides game settings
carmine rapids
@neat charm I contacted them but is useless, they said that there were no errors by their side.
neat charm
:/
carmine rapids
So I think it is quite obvious that there's no difference if you contact them or not
vital radish
@neat charm have you tried to reinstall the game? can you take the screenshot of A9 App Info? (storage usage)
wicked rivet
Dont play mp.u will get banned again.just happenned to me
Even if i reinstalled the game before playing again after ban @vital radish
carmine rapids
So reinstalling from zero won't solve the problem
neat charm
@vital radish yes I tried reinstalling still same. (I didn't open game) club mate said they can't see me in rush lb. That means I'm still on cb
wicked rivet
Please clear if game luncher and gametools are banning our accounts
neat charm
I'm playing clean without any game tools
pseudo flint
Are we going to have to lose MPs until we release an update that we do not even know will be released?
near pollen
I am not playing mp as of this time (though most samsung players claim they havent been banned again) because after several races others are banned again
wispy kindle
@pseudo flint actually if you set it to performance it will bump up the CPU frequency , it won't interfere with the game , it just overclocks the processor , and FPS , if you set it to 60 , it will run on 60 fps if and only if the game supports 60 fps
near pollen
It might risk to a permanent ban
wicked rivet
@near pollen i was banned again.dont play
near pollen
Oof
wispy kindle
@wicked rivet no way , game launcher and game tools work completely separately from the game
wicked rivet
Then whats the reason to be banned again after 12 hours?
The great race https://streamable.com/vmfne
neat charm
I disqualified like this too
wispy kindle
Let me make myself clear again :-
-
the false ban issue is widespread on Samsung phones ( 98%+)
-
also on some xiaomi devices users are affected
-
Very few Huawei users are affected
The anti cheat is triggered by something on these devices
near pollen
In a moment now im falling out of top 1k in rush 😔
I worked hard to stay at top 500+
nocturne wasp
@neat charm time to get a new phone
near pollen
I would rather miss out mp than get perma ban
wicked rivet
@near pollen u do realise that u can't play again mp if they didn't realise that they ban for no reason?
Or they don't give us a solution to play safe
near pollen
😥
pseudo flint
When I leave the CB I will only play MP when the gameloft give some position on this because it is serious or throw a fix
Game from August 2018 lose an account so it is not easy
near pollen
If i am indeed a hacker or cheater
I would be at top 50 by now
The fact is.. i never reached top 100 until today
And im a noob 😂
pseudo flint
In the MP of the joker was full of hacker and saw no exit from the top 10
near pollen
I wish the true hackers suffer the same fate
Not us
tribal sapphire
Does anyone here use ''auto" in mp?
pseudo flint
If it's a touch drive, yes
tribal sapphire
No i mean ''auto drive" , to farm rep, you can sleep, that "auto" drive your car in mp automatic
pseudo flint
Noop
neat charm
@tribal sapphire some TGL, club do this
tribal sapphire
And i think it make me in CB because my friend help me "auto" to gain credit, rep. That right?? Or not?
neat charm
@tribal sapphire idk bro, check previous messages of @wispy kindle,, maybe device issue
@tribal sapphire btw what's ur device?
neat charm
Hmmmm 🤔
near pollen
@tribal sapphire thats botting tbh
But i dunno if that is included in terms of services
tribal pumice
I am also a Xiaomi user
neat charm
So problem is with xiaomi
wispy kindle
@tribal sapphire you are not falsely banned , using bots is against Gameloft's TOU
We are falsely banned for doing literally nothing
wicked rivet
I doubt they ban for cheating.they have something against our phones
wispy kindle
We never used anything , not even 1 month or whatever month before
neat charm
But playing mp will put u on cb again
tribal sapphire
No i 'm not
neat charm
Okay congrats :)
tribal sapphire
Play three game, it's ok
tribal sapphire
I Check my rep and time in daily event first, then rep increase and time is recorded.
nocturne wasp
After that
neat charm
Don't play mp too much
pseudo flint
Better not play MP for now @tribal sapphire
tribal sapphire
@nocturne wasp i think we should't play mp so much after get out CB. I asked GL why i be banned. They say: race duration is bigger than elapsed serve time. That why i be ban
nocturne wasp
It's not me only
I found some more people on FB
Who after getting out of CB are back in CB @tribal sapphire
@tribal sapphire i was 1 st when i got disqualified
Lol
That means all 7 players behind me got disqualified
tribal sapphire
My friend of my friend work for gl ,he can check why i be banned but he don't do more
He can't do more because he work in low level
I and my clubmate have same reason: race duaration is bigger than elapsed time serve
Idk what it mean
Can you explain that reason for me?? :(
tribal sapphire
Restart your game @dire glen
dire glen
@tribal sapphire bro yesterday it wasn't working
and today I woke up it still not working
tribal sapphire
I'm using redmi note 3 pro, i face that alway. After restart it ok
wicked kayak
2 days and still no answer from CC, gj GL
tribal sapphire
@wicked kayak may be 15 days LOL. My friend had waited 15 days
wicked kayak
Imagine not being able to play while an event is up
vital radish
Hey guys, do we allready have some solution not to get anymore on cb leaderboard?
tribal sapphire
Now i think after 24h don't play this game we can play event, play mp less and carefully. That i think we are't on cb again
Before GL has official answer, we must be careful in mp
vital radish
Lol how to be carefull ?^^
tribal sapphire
Play less 😂
vital radish
And that solution with uninstall game and reinstall will not help?
wicked rivet
For sure no @vital radish
tribal sapphire
That personal opinion. @vital radish
vital radish
Ffs again... but are we know why we all the time get disqualified?
tribal sapphire
Not sure how can fix this. I think first we need to play event because sepical event come in day 21
vital radish
I even still got no answer from support so far... it is a big gl mess
pseudo flint
While gameloft does not position itself or launch a fix update better just play event and career and keep MP distance
vital radish
Could the discord support please contact some guys from gameloft to fix that sh it and give us a big compensation for now almsot 35 hours not playing on mp.
This is a huge problem with flood of players infected @sturdy grail
Please contact gameloft.. Support is not responding to us
pseudo flint
75 tokens kkk
vital radish
Wow i just got answer from support. They wrote they are on it and they need some time. They are telling me that my question is not forgotten..
inland jolt
The CB is getting packed with Samsung players until it's now possible to get a full 8 player lobby on CB multiplayer😂
fringe temple
What happened yesterday is not acceptable. I have been disqualified for no reason before finish line. GAMELOFT is taken the pi$$. They are not capable to fix the game issues.
I'm a fair player and they are playing with my nerves plus another dozen of fair players.
nocturne wasp
@vital radish SS
pseudo flint
It is the most serious error that I present in asphalt 9 but in general the game is good
Only time I spent money in the game was 7 reais to get 10 Blue print from the Ferrari
vital radish
@nocturne wasp it is in german written
tawny panther
If we only get 75 tokens as usual as compensation
I am to go crazy
And uninstall this permanently
nocturne wasp
Ok
vital radish
pseudo flint
500 tokens is the minimum for the inconvenience caused out of the risk of losing the account
fringe temple
On every update they release are only issues. I bet behind this is one nerd who earn a lot of money and zero capability to do something!
vital radish
500 tokens are too less. The prize for place top 1000 or top 3000 would be ok because we are loosing our ranks day by day
fringe temple
Summer 🐀 🛴 🛵 update
tawny panther
Compensation for
One day rating loss in rush series
One daily token rewards
J50 series rewards. I lost top1k rewards due to this
Also daily rewards from normal rewards @pseudo flint @vital radish
pseudo flint
It's even cool to see that gameloft is working to remove hacks but I think it exaggerated in sensitivity kkk
Can not receive anything from the daily goal while in CB? @tawny panther
tawny panther
@pseudo flintam not opening game from straight 24hrs also uninstalled game to install again
vital radish
I collected daily 
even during cb
nocturne wasp
@vital radish but u Can't get the daily for reps
vital radish
I missed only earn rep for your club 5
nocturne wasp
@neat charm i guess no
pseudo flint
No
neat charm
Ok 🤔
vital radish
You will get disqualified again
neat charm
Okay I will play event only
pseudo flint
Better to miss a few MP days than to lose your account.
near pollen
👍
neat charm
👍 👍
pseudo flint
Here it reduces the reports
near pollen
Why arent those guys banned instead?
inland jolt
Gameloft should just disable their broken cheater finder algorithm
rain peak
I have android and I got banned 2 times in 10 min for having a bad connection
wispy kindle
As if they care about the players @inland jolt
neat charm
I'm out from cb but my club mates can't see me in rush / weekly / s class event leaderboard
What's the problem 🤔
vital radish
Still no update on galaxy store...
warm goblet
@vital radish - samsung version is on the way, probably taking 1 more day to be visible on store.
vital radish
But nobody can guarantee when i am updating on galaxy store that i will not get disqualified again...
warm goblet
for quarantine issue, we are checking it as we speak - we're finding the reason why.
pls be patient and sorry for this inconvenience
dire glen
Dominic anything on graphics improvement on snapdragon 600 series ?
vital radish
But you should give us all a big compensation for it. It is not our fault and we can not play mp and loosing rank by rank. It was a hard work to get there... @warm goblet
brisk fox
as usual compensation could be 75 tokens
wispy kindle
@warm goblet is the galaxy store variant different from the play store one? Is it optimised to run on Exynos chipsets or is it the same?
tribal pumice
@warm gobletwill I get back my reputation which is not shown?
tribal pumice
It's fixed
vital radish
@tribal pumice do not play mp otherwise you will get banned again!!!
tribal pumice
Mm
tribal sapphire
@inland jolt they send that to me, too. Maybe that is auto messenger
Lol i found guy report me
Maybe you are in CB because that, let find your id in cheater report
modest drum
i think the account of my dad got banned for no reason he plays on samsung galaxy s8+ and his player id is 117b16b he got disqualified in a multiplayer race and if he starts a new multiplayer race he only gets one opponent everytime he isn't shown on the multiplayer leaderboard of our club
near pollen
😥
fickle crypt
Someone please help☹️
modest drum
@fickle crypt i don't think someone here can help you sry to say that but i didn't got help either
near pollen
@fickle crypt wait again for 24h
And dont play mp for a while after that
That is the only way for now
Until they fix this
fickle crypt
They are keep doing it again and again
near pollen
Because the bug is still there
fickle crypt
near pollen
I got lifted around 7am here in my time
And i havent played mp again cuz i know it's gonna happen again
fickle crypt
😞 😞
vital radish
From rank 9179 to rank 8639 in 1 vs 1 ? Wow - he played a lot
lets see, soft-ban for no reason.
then a asphalt 9 new update gets in and say: there will be a report button in the game after the race.
Disaster
fickle crypt
@vital radish no 8639 was of day before yesterday when i was disqualified and 9179 is of today
worthy plume
@fickle crypt don't play MP wait 24 hours you Will keep Disquallfied untill getting Banned this is Gameloft Potato Server Fault and they're Accusing Legit player for Hacking
vital radish
@worthy plume i am hungry
worthy plume
Ur not Helping LOL
vital radish
That tomorrow beginning special event should be reschedule till that problem is fixed!!!
pseudo flint
@tribal sapphire Everything he reported is bad connection
tribal sapphire
@pseudo flint yes it's me. I know it is bad connection 😂
rugged coral
nocturne wasp
@vital radish they won't reschedule
fringe temple
GAMELOFT not capable to communicate with us.... they are not coming forward with one announce regarding ban issue. They are capable to play with our nerves. GAMELOFT give my money back and take your game back .
near pollen
@rugged coral i got to cb too 24 h ago
Now i cant play mp because it will most likely happen again
vital radish
They will not do anything to help us. They just gave standart answer. It is not their fault. They checked it bla bla. I got aswell that answer i would have some settings. Not allowed to cheat use hacks exploits. I am so angry now and will tell that sh it stup id to samsung support because they will do nothing!!!
And maybe will even have a look what lawyer will say
dreamy edge
I am still in CB. Only been 22 hours. Hopefully in 24 it will be removed.
vital radish
If you want to loose gamers @gameloft you are on it!!!
@dreamy edgeit will after 24 hours but you can not play anymore mp!!! They are telling you you are using some settings not allowed. St upid i diots
The support is useless
wispy kindle
Especially the Gaspar guy , he never helps with anything
dreamy edge
Support doesn't know how to help
They don't be given official answers.
Omg Gasper is so annoying. Can't blame him as he's just doing his job but my god.
I'm worried even after 24 hrs I won't be able to earn club rep
vital radish
Ekaterina wrote to me
@sturdy grail @vital radish @warm goblet you are just a few steps nearer to loose more players because of useless support
vital radish
Should we try downloading this???? Is this the right file now?????
Or will i get banned again?
This is now on galaxy store
wispy kindle
@vital radish galaxy store one has less lags
vital radish
But is that the solution staying unbanned when i am playing mp? ^^
This only has 630.76 mb instead of 1.7 gb
wispy kindle
@vital radish down below it says 1788 mb
reef harbor
I think something wrong happning with me my reptution is not incressing and every multiplayer race i got disqulify
What should i do
vital radish
@reef harbor you have a softban for 24 hours because of nobody really knows
vital radish
@reef harborwe aswell not but all get the same problem
reef harbor
Howlong does it take
vital radish
I told you 24 hours
worthy plume
Don't play MP
reef harbor
Ok
vital radish
But you may not allowed to play multiplayer races again
Did somebody already tried galaxy store update and played miltiplayer? Are you getting banned again?
wicked rivet
I see that is no action from GL.they really bellieve we are cheaters. Sadly
inland jolt
Cheater Board race. We are so many we are filling the 8 player lobby😂
And apparently us cheaters had the time to get unleashed cars at high ranks instead of using stock cars with our cheats
brave schooner
I got that lovely soft ban. Looking at your posts makes me really angry. I received generic reply from Gasper. I downloaded the update from Google Play. Gameloft expect to play all their adds and buy digital content for 50 dollars with treatment like that?
near pollen
I uninstalled a9
And try the one from galaxt store
rigid heart
wicked rivet
@near pollen tell me pls if its ok a9 from galaxy store
I made over 1k point in mp before second ban
nocturne wasp
@rigid heart u too on CB?
near pollen
nocturne wasp
@near pollen redeem gift?
nocturne wasp
What kind of gift?
nocturne wasp
O sit
rigid heart
Yep @nocturne wasp
vital radish
I also downloaded from galaxy store
They gave it free from today
But nobody knows we will get again have a freetime for 24 hours
nocturne wasp
@vital radish but i guess galaxy store version is old
nocturne wasp
Ok
inland jolt
I've been racing multiplayer CB and haven't met a real cheater all day. The CB is much cleaner than the actual open leaderboard.
On a normal day I'd usually meet a hacker or two, but not today on the cheater board😂. How ironic
nocturne wasp
@dreamy edge good😀
wicked rivet
Yeah.i think tommorow will be duel series.stay out if u can 😂
nocturne wasp
Yeah
But my top 100 is gone🙁 @dreamy edge
echo herald
Guys, do you get this annoying straight talk pop up ads in the game? I uninstalled and reinstalled the game as well as factory resetting my phone, but the annoying ads continues. I have been getting those after the upgrade, but I don't think it has anything to do with the upgrade or A9. But I only get those ads while playing A9.
I have two phones, same model, and I have the game installed on both. I am having the issue one one of the phones only.
lilac radish
Anyone having any problem with reputation points? My points are not adding up to the club rep pts.
inland jolt
@lilac radish Lmao, welcome to the club. Let me guess, Samsung phone?
lilac radish
No, Xiaomi phone
inland jolt
Samsung and Xiaomi devices are affected.
There's something in the anti-cheat program that thinks our devices are hacking.
lilac radish
What's the remedy?
inland jolt
That's why we're on cheater board
Try to contact customer care. You'll have to wait 24h for the soft ban to be lifted
lilac radish
I hope they don't ban me permanently
dreamy edge
@nocturne wasp that's just sad. But hopefully youllget it back once GL has everything fixed.
near pollen
Samsung store wont help
One player says they still get banned
vital radish
@near pollen who was saying that?
manic crow
I got unbanned yesterday. Today I got banned again
What am I doing wrong ?? Why GL wont look into this ?
nocturne wasp
If u get unbanned again
Play some races more and banned again
vital radish
So far nothing
manic crow
What is most frustrating is that they dont even care
They just send automated replies
They wont even look into it
wicked rivet
I am refreshing this page like hell in the hope dev team is announcing mistake and do things like they should do @sturdy grail @vital radish
manic crow
I spent thousands of hours on asphalt just to be treated like this
To suffer this unfairness
And they dont even reply us
Very very frustrating
glad goblet
they are looking into it @wicked rivet
there are few things worse than getting banned while being always clean @manic crow
it is something that should never happen, it's a flagrant error
wicked rivet
I hope they are looking.because my name is now near 2 bans .my club mates even if they know i am not a cheater they are wondering why 2 times.
But mate i didnt see anything from them that they are looking.all i know GL consider me a cheater
glad goblet
look up on this chat, Dominic said they where looking into it
lilac radish
Are all of your devices Samsung/Xiaomi?
vital radish
@glad goblet I finally got response from gl and they just claim they made no error. Restrictions remain. Using note 9. Put on cb after update.
wicked rivet
Quitting the game is the only choice i see
vital radish
@wicked rivet or time for new device??
wicked rivet
Hard to made after all the effort we put to make strong account.i started late in september.now i can say i am big ingame with 10 mil garrage.but no point if i can compete in mp with my cars
@vital radish i am not a rich guy to buy a phone just for GL
near pollen
Has someone tried to reinstall a9 from scratch on play store and still get banned?
wicked rivet
@near pollen after the second ban i reset to factory settings and i installed from galaxy store.but for now i am stil banned so idk if will work.tommorow
near pollen
Try to reinstall a9 from play store when u get lifted @wicked rivet
It wont work i think if u are still in ban period
👍
Or maybe no need if u reinstalled a9
Since u already did
wicked rivet
Yeah.second ban is still 24h or more?
wicked rivet
U know whats more funny GL makes me bellieve i cheat in some way.👀
Maybe my phone is helping me to be better then others
😱
near pollen
@wicked rivet yup me too 😂
wicked rivet
Samsung.phone for gamers.u will be better then others if u use samsung
Yes
I made a ticket to customer care.i got the same answer
I reinstalled the game before playing and get the 2ban.no use
Now i reset the phone to factory settings and installed a9 from galaxy store.i am waitting ban to expire to get 3ban probably
nocturne wasp
@bright ore yes i got banned again
vital radish
Hi guys, we are aware of the "disqualified" issue encountered by a few number of players. For now, before playing the game, please try to turn off anything that may interfere/freeze the game. If you are "disqualified" 2 times, please (1) stop playing MP and (2) contact Customer Care (regardless the result afterward). We will let you know in this channel when the issue is resolved.
dreamy edge
@vital radish where do you want us to send this info?
vital radish
@dreamy edge just in this room for easier tracking, or direct message if you concern about privacy
wicked rivet
Player id :f0c3ac
Phone:samsung galaxy a8 model SM-a530F
2 providers mobile data :orange
Wifi :rds-rcs
Maybe.a race before maybe i responded to a sms during loading screen.i made this alot of times during game @vital radish @sturdy grail @warm goblet
spark kraken
What about the frame drop issue , are you aware of that? My device supports 60 FPS but experience lag in most of the tracks to the point I can’t play manual. @vital radish clearing cache, data, reinstall, reset factory didn’t work for me.
Btw, this page is for Android , why are you answering? @vital radish
lilac radish
@spark kraken its ok, answer to any one of the three. We are all on Android
spark kraken
Ok
tawny panther
@vital radish
- 9828ae
- redmi note 4
- jio 4G
- no so lag before DQ
glad goblet
@vital radish
d46852
Huawei P20 PRO
Vodafone 4G (but i was on wifi)
Yes, the race i got disqualified i was playing against a lot of erratic behaviour opponents, they had the bad connection icon
vital radish
@vital radish i hope we aswell get some good compensation
rigid heart
(1) 4e1a1
(2) galaxy note 8 n950F
(3) wifi kzcell 4g
(4) yes @vital radish
wicked rivet
@vital radish i hope it helps.i have video from the race i got disqualified https://streamable.com/vmfne
carmine rapids
@vital radish
1.- ID: 09c36
2.- Device: SM-G9650 Samsung Galaxy S9+
3.- Internet: Wi-Fi (Telmex Infinitum)
4.- No
neat charm
@vital radish
(1) f1b6c9
(2) Xiaomi Redmi Note 4
(3) Wi-Fi
(4) Maybe
velvet portal
(1) b1a1b
(2) Samsung Galaxy J7
(3) Wi-Fi
(4) Yes
@vital radish
vital radish
@vital radish
- ID: 076a9fe
- Samsung Galaxy S10 +
- O2 4G+
- Maybe
celest gyro
@vital radish
- ID: 8353b5
- Xiamoi Redmi Note 5 pro
- Vodafone 4g and sometimes Jio 4g
- No
dreamy edge
Happens twice to me now.
celest gyro
@dreamy edge again
dreamy edge
AGAIN. I played 16 Mps in total. This last one shown above I was about to win 1st place.
lilac radish
Hope they fix this ASAP
velvet portal
It's the second time it happens with me too
dreamy edge
So now myself and @wispy kindle have gotten banned twice. Both played over 15 MPS. Guys whatever you do don't go over 15 races.
celest gyro
So the disqualification is random
Not fixed after how many races you will be banned
Varies from player to players
marble cedarBOT
r95#8893 has been warned
dreamy edge
SHITEE
vagrant meadow
Guys
How can i get my account in ios
My official account is on my android device
And I want to get it on my iphone
?
lilac radish
@vagrant meadow you can ask this in general section