🤖・android-issues

[ripe turtle]

@sage bluffi have used Jio 4G which has Volte and non volte 4G network that's Vodafone 4G .and problem persist in both

This problem persist from start

But I felt lazy to report but now I feel it need a fix

[sage bluff]

ok

good to know

we'll look into this as well

but i've also played on my 4g network and there's no issue here - so what i'm thinking is that maybe you have low coverage from the network?

we'll see if we find something

can you give me your player ID?

[ripe turtle]

@sage bluffno mannn it's not a problem of network .It's ofc game bug
And my player ID is b7c5

[sage bluff]

will check

see what logs we can get

you said Jio 4G & Vodafone 4G

[ripe turtle]

@sage bluffyep

@sage blufffrom yesterday I found a temporary solution for the 4G problem by using vpn so you might get absard logs just telling lol. I have no idea how those things work 😂

[sage bluff]

so if you use VPN

and have the same connection

it's all good?

[ripe turtle]

@sage bluffyep

[sage bluff]

that's... weird 😄

[ripe turtle]

@sage bluffmore details I tell you better yeah?

@sage bluffthats why I just told you man that only indian people have this problem .so maybe it's a country specific issue

[sage bluff]

could be - we'll definitely take a look

[ripe turtle]

@sage bluffthanks bro .That's all the problems with me .Thanks for your assistance

[sage bluff]

thanks for letting me know, hoping we'll also have some fixes for them 😃

[ripe turtle]

👀😍👌👌

[rugged sandal]

help?

🤔 🤔

[wooden cove]

whats with my bug that the shop dont get any offers? its much days now... not just sometimes

[gloomy grail]

@rugged sandal i have that problem from game out

@rugged sandal I can't play yet

It's 50 days I'm waiting for an update 😩 😩

[ripe turtle]

@rugged sandaldownloaded from play store?

[rugged sandal]

@ripe turtle yesss

[earnest stratus]

@rugged sandal do you have a Google play account signed in settings? Also are you signed in on the actual play store?

[rugged sandal]

yes i have @earnest stratus

and yes in actual playstore

[rugged sandal]

nvm just need reinstall

😂 👀

[wild plume]

Does someone going to fix the ad crash bug I'm going to uninstall cause I'm sick of them game freezing every day 32747383737272 timea

[tawdry flare]

@wild plume every game few problem occur . It doesn't meant that u uninstall it . Developers are working on it , to fix the problem as soon possible .

Many of our players reached out to us, informing us that they are unable to download Asphalt 9
: Legends on their newly purchased Poco F1.
Play Store shows an error message, claiming that Asphalt 9 is not compatible with the smartphone

For now, there are two solutions – you can either wait patiently for the game or download the latest version of Asphalt 9 from this link.

https://www.apkmirror.com/apk/gameloft/asphalt-9-legends-2018s-new-arcade-racing-game/asphalt-9-legends-2018s-new-arcade-racing-game-1-0-1a-release/asphalt-9-legends-2018s-new-arcade-racing-game-1-0-1a-android-apk-download/

Thx .....

a similar issue on Huawei P20 Pro, Nova 3, and Asus Zenfone 5Z. While the first two devices received support in a matter of few days, Zenfone 5Z still gets an error message.

They also try above option if they face same problems .

[wraith pasture]

That's my forth fuel today gameloft

[vital radish]

When is the next Update??😞 😞

[lean yoke]

maybe soon, yeah, nerf update 😆

[teal thorn]

probably

GL only listens to themselves

Unlike Epic Games. And look at Fortnite, is a really played game, not only cuz its addicting and all that, but because Epic Games works with the community

VERY UNLIKE GAMELOFT

If GL wroked with the community, Tokens wouldnt be a thing, Windows would have been already unnerfed

and a lot more things

[worthy pine]

the issue is

with the small steps they take forward

they take like a few extra back lmao

[teal thorn]

and very big ones too

[worthy pine]

yeah

small step forward being 0 tickets for aventador

then they come out with a stupidly hard scg car hunt and remove tokens from league promotions

[teal thorn]

yeah

and they put an a-class car in bronze

its more than ridiculous

[onyx wraith]

I saw that lmao

[worthy pine]

and tbh

its disappointing ONLY vulcan and gtr nismo are the a class cars to compete

I'd hope they added at least LaFerrari to that list as well

maybe P1 as well or Viper GTS

[teal thorn]

I can see it coming: Chiron season, having it avialable at bronze. It would be worse than hell

It would be a living nightmare

And still they would say "The players that got it are more competitive, but still you can beat them if you have skill"

NO, YOU CANT!

[worthy pine]

yeah

there'd be a point where the rift is too high

[teal thorn]

You cant even catch up barely to a Chiron using a d-class car

[worthy pine]

pretty sure even a TD Chiron player would walk all over a Manual Hemi or Shelby player

[teal thorn]

and even crashing

and not using nitro

[worthy pine]

mhm

[teal thorn]

and taking the long route

the chiron would beat the 392 and the 350R by more than 5 secs

[summer quest]

can android support 60 fps soon?

[glossy dirge]

My device Lenovo P2 Adreno 506 4 GB Ram Not Support 60 FPS Please Big Update Please

[prime plinth]

Any admin or Moderator here

[ancient bone]

Many times my device faces lags spikes and i cant see why they only give me an option to stay at optimal of high settings in quality i dont know why i can go to better performance thats an big issue it also prevents me from getting to legends league to get greater rewards 😣

[summer quest]

i using s9+ should be able to 60 fps man

[sage bluff]

@ancient bone probably because your device already has the lowest profile available

@glossy dirge adreno 506 can't support 60 fps

[ancient bone]

Android doesnt get 60 fpd on games it was only release 1st ever on the iPhone X recently because of apple A bionic chip thats even more powerful than any android's chipset

[sage bluff]

i wouldn't go that far

but it depends on multiple things

[fading blaze]

I would like to have worse graphics but at 60 fps

[vital radish]

I would like to have 60 fps.Why I can't

????

BAD graphic on my device and too many lags.

[sage bluff]

with a Mali T830 you want 60 FPS :)?

[rugged sandal]

can't handle ultra?

[wild plume]

No 4k support ?

[tawdry flare]

Soon android support 60 FPS . Qualcomm 855 Is similar to Apple bionic 11 chip . No lag no frame drop.

[ripe turtle]

Can anybody copy that there is an issue in android I am having that I have been watching minutely from 4 days that this soundtrack is missing in the races .
https://youtu.be/gEoPU0SOU-c

[errant dagger]

this game is not that optimized lot of frame drop on snapdragon 710 chipset other games like pubg work fine on same.

[ripe turtle]

@errant dagger even the cars look like cartoon , the sides of the car is hazy pixel .Bad very bad graphic and performance

[errant dagger]

@ripe turtle yeap got mi8 se few days back and performance on that is horrible for time being stickig with my old zuk edge much better. hope these issues will be fixed in update

[surreal raptor]

could someone help me? I have a xiaomi redmi 6 and I don't understand why asphalt 9 isn't compatible with it

it should be able to run fine, but it says it is not compatible with my device

[sage bluff]

@surreal raptor sent you a private message

[humble frigate]

Can anyone help I can't connect to my Facebook account
I lost my progress due to that any help?

[ripe turtle]

@surreal raptorthats just a brand new devices .It takes Gameloft a few days to make the game compatible with new device .so hold on .

[lunar swift]

Can't play anymore

The tickets are not refilling and I can't race

[topaz ledge]

@lunar swift restart the app and it should be back to normal. it's just a visual bug

[lunar swift]

Ahh done done

[wraith pasture]

Game lags too much in US. Midwest and San Francisco maps

especially in events

I dread facing those two stages

Fps drops to 5 sometimes

[topaz ledge]

@wraith pasture afraid that's because the CPU of your device isn't strong enough to run the game.

[wraith pasture]

I have a htc one m9

which is ~ a galaxy s6 or an iphone 5s/6

game lags a lot in default settings

[marble cedar]

Alright, @wraith pasture has been warned because 'Bad word usage'.

[wraith pasture]

oh come on how is that a bad word

I just want some optimization that's it

[sage bluff]

actually

the M9 is somewhere in between S5 and S6

it's got Note 4's GPU

Adreno 430

which isn't that good compared to the Mali 760 on the S6

do you have any option to change the profile to performance?

[gloomy grail]

Another fix for win
When the first for android??😤😤😤

[sage bluff]

android isn't that broken to need fixes :p

[vital radish]

They fixed something that they've messed back in August 😛

[gloomy grail]

Pls @sage bluff 😩 😩 😩

I can't play yet from it was out 😭😭😭

[sage bluff]

what do you mean @gloomy grail ?

[topaz ledge]

@sage bluff i believe he owns a device that will be compatible in the next update.

[gloomy grail]

@sage bluff i mean that from I downloaded it I can't play yet for crash on gl logo or not have Google play account

[vital radish]

Dose anyone know how to get to recordings

[sage bluff]

@gloomy grail what device?

[gloomy grail]

S8 @sage bluff

[sage bluff]

official download, from the play store?

[gloomy grail]

Yes 2 times

On the same phone a8 works nice

[compact ember]

@gloomy grail which device you are mentioning

[gloomy grail]

S8 @compact ember

[ocean robin]

I can not make purchase in-app. WTF.. Any one help me?

[wraith pasture]

@sage bluff yea i do have option to change profile to performance but it looks so ugly

like no shadows and bland skies

[ripe turtle]

Gameloft why such jokes? Redmi 6 with Mediatek p22 runs A9 on ultra gfx but not Snapdragon 636?????????? Whyyy

[ripe turtle]

Man even Oppo F7 runs it on ultra so why skip the SD 636 Redmi Note 5 pro?

[gloomy grail]

I'm happy happy happy 😋 😋
finally after a month and a half I managed to start and play asphalt 9

[hard blade]

I ahve a friend on android who accidentally uninstalled the game without knowing how to backup sav, he wants it restored, so far his ticket wasnt solved since friday

[vital radish]

It's weekend.

[topaz ledge]

@hard blade did he include his player ID and an account he wants it linked to in his ticket?

[dire glen]

when the game will be updated ?

[vital radish]

In 2020

😛

[topaz ledge]

@dire glen when the update is ready 😉

[vital radish]

I mean technically it will be updated in 2020

maybe not first update but hey, still true 😛

[dire glen]

@topaz ledge when 😂

[hard blade]

i think he idd just use username, said its enough, but if they dont respond on the weekend i cant help him by asking here

[topaz ledge]

username is no use, they need an user ID

[civic scarab]

Can I change my tag id😂

#user Id

[topaz ledge]

nope

[civic scarab]

😭 😭 😭 😭

[ripe turtle]

Has the android issue of 4G in MP has been fixed?

[fading blaze]

I have no ads left?

[pulsar plover]

i had no ads for past 6 days

no pack ad, no refil ad

i used to have 4 pack per day but 6 days and nothing

[vital radish]

hi

[wraith pasture]

Any fix for xiaomi black shark?

[rugged sandal]

try reinstall

[errant dagger]

@wraith pasture open security -> Manage apps ->autostar make sure play games , play store & services are enable in permission allow run in back ground also under settings battery and performance disable battery saver for playstore and playgames this what i have done on my mi8 se

360 does not work in gamepad manual mode when using playstation 4 controller have tested on two devices

[gloomy grail]

@wraith pasture i solved it by uncheck contact permission

[wraith pasture]

thats a strange one

kay thanks

[dense salmon]

Minor one

[remote meteor]

that bug will be fixed next update

[ripe turtle]

Someone has stolen the A9 launch live stream of GL and streaming it like on YT

Shall I give video pink?

Link

@teal sail

[ripe turtle]

@gentle anchor

[gentle anchor]

send in dm to me pls

[ripe turtle]

Ok

[gentle anchor]

or another mod

ill check it now tho

[ripe turtle]

Sent

[gentle anchor]

uhm im not sure what im looking for to be honest it just looks like someones livestream of the game

and them talking over it, i dont know if this is prohibited, but ill ask

[edgy gate]

Error 15, still a big issue that happens very often for me

Always lose fuel too because of it

[junior wolf]

When will update come to android?

Windows has 2 updates as of now

[vital radish]

@junior wolf This question has been asked a million times, all gameloft did in the two updates was : 1 ruin physics / 2 restore physics, windows has nothing extra on android / iOS, it's only a hotfix and go read #📰・game-news before asking that question

[junior wolf]

Oh

I was not here while for days

So just asking when will some bugs will be fixed and when will update come? Any updates?

[sage bluff]

what Neoflyx said

as for "when will the update come", as soon as we can share something, we'll do so

[dire glen]

@remote meteor when will be the new update 😂😂😂

[rugged sandal]

😂 😂 👈 😎 👈

[tawdry flare]

@dire glen one day A9 update come bro .😉 😉

[gloomy grail]

Lol @tawdry flare

[mystic fjord]

Looking forward to the update in 2023, will be a real banger 👍

[remote meteor]

@dire glen not today lol

[wild plume]

Ad bug ad bug ad bug how many times should this be reported. Inb4 someone fix it

[remote meteor]

relax, there will be an update

[golden bear]

The game says that the events are unavailable, MP and Club too

And that's not related to my connection, because A8 works just fine.

Solve this Dumb thing because I'm so annoyed

I'm tired of opening the game and seeing that the servers are not working properly

This is ridiculous

[junior wolf]

they must roll out small update for existing minor bug fixea

fixes*

[nimble lotus]

Update 1 will include many fixes, so keep Patient.

[junior wolf]

excited hope it comes soon

[hushed crescent]

Why I cant see deals and tokens

[nimble lotus]

Maybe you have issues with your GPlay Account?

[hushed crescent]

I try login another account

I lost my progess?

@nimble lotus

[vital radish]

https://youtu.be/hJUzLK5EkGU

[hushed crescent]

This is easy

[nimble lotus]

@hushed crescent You did not signed in with your GPlay Account. So don't have the option to buy something.

All offers with real money runs about GPlay.

[hushed crescent]

I sign in but be same problem

[nimble lotus]

Hmm...

Did you signed in with your current acc?

[hushed crescent]

I sent photo

Connected :/

Previusly

I buy pack

With money

[nimble lotus]

Weird...

[ripe turtle]

Anyone alive here?

If yes pls tell me if GL is taking any measures to fix the bad Graphics for mid range phones , especially SD 660 and 636

[nimble lotus]

Which mobiles are these?

[marble cedar]

Alright, @ripe turtle has been warned because 'Bad word usage'.

[ripe turtle]

Do we play 14 days for this C and D BP ? All my team mates also got these

[nimble lotus]

Where is there an issue?

set this in #🎖・multiplayer. not in here pls.

[tawdry flare]

@ripe turtle hope soo bro . Dev fix graphic issue for mid range chipset .

[rugged sandal]

yey 😎

[dire glen]

@tawdry flare yeh bro , graphics are not upto the mark

using note5pri

[dire glen]

tthe graphics on mid range devices really sucka

*sucks

[nimble lotus]

I don't know what is your problem.

I have an Galaxy S7 and the graphic is nice.

[mystic fjord]

S7 is not a midrange device though ...

[dire glen]

ok ,

@nimble lotus

will upload a video tomorrow

[hearty comet]

Asphalt 9 now has too many bug, this game is really dead like Asphalt Street Storm

[dire glen]

and why the hell Gameloft not pushing any update

[hearty comet]

maybe they too lazy or they work for old asphalt 8 too much

[remote meteor]

the update will be released soon

i guess

😄

[sage bluff]

well

it takes some time to release a quality update 😃

[dire glen]

@sage bluff i guess a year

🤔

[nimble lotus]

2018 😛

[dire glen]

bro literally no update after launch

[sage bluff]

you can't really update a new game so fast after launch 😃

unless there's something seriously broken

[nimble lotus]

Yeah. I don't understand why everybody wants an update now. The game will be just 2 month old next week.

[sage bluff]

i mean

do you have all the progress unlocked?

got all the cars and need new ones already :D?

[nimble lotus]

YES OF COURSE

I PAYED 1kk ALREADY LOL

[sage bluff]

😄

[civic scarab]

Yep

Softlaunch players only play mp now

And exclusive events

From car loot to s class events #useless

As of right now. Mp so easy. Bad rewards left right 😭

Stuck in career. You remove Porsche bps after update from career rewards

[nimble lotus]

Wth are you talking there? I play sind Global Release and I play everything... MP, LTEs, career.
Yeah, compared to Soft Launch, there is a huge difference, but if you are playing actively, than you might not have a problem.

[worthy pine]

I'll have a problem staring at the 918 spyder and crying since I don't have it

😢

[nimble lotus]

@worthy pine You are in the wrong channel, Apple user lol

[worthy pine]

discrimination 😢

but ok mom

[sage bluff]

:)))

[civic scarab]

@worthy pine lol

Everywhere u go they roasted u

[nimble lotus]

Classic.

[civic scarab]

U r not having a good day.

[timber quest]

Ok what

[void shell]

dumi gib spyder

[nimble lotus]

@timber quest Delete your cache, restart your phone or if necessary, reinstall a9.

[timber quest]

Alright, ill attempt to do this, thanks

I thought of deleting my cache as well

Yea going to fetus deletus the app

Hopefully i was smart to backup my data

[gloomy grail]

@timber quest try uncheck contact permission

For me it worked

[timber quest]

Kinda already too late for that lol

[gloomy grail]

Lol

[violet folio]

@timber quest Not reinstall Asphalt 9 app setting clear cache and Data Clear (no download requirement ) play Rety Asphalt 9

my Fix

[timber quest]

Um, ok

[hearty comet]

I keep receiving this error while I playing MP with Cellular network:

[lean yoke]

Ahh, your ISP might be blocking the connection @hearty comet

It happen to me too

[ripe turtle]

It happens to me too in 4G only

[hearty comet]

I'm use Google dns instead of ISP dns and still not working, but this game work well on cellular in iOS

[dim breach]

can i speak about performance issues here?

[vital radish]

Tbh, I'm just now finding out about this, but haven't gotten any notifications from game

Is there a notification bug?

[dim breach]

my notifications work

and i use oneplus 2

try to check in settings if notifications are on

[ripe turtle]

My notification doesn't work. Redmi note 5 pro

[vital radish]

They're on

[hearty comet]

Asphalt 9 has a lot of bug now, dev are pushing up the update or just abandoned the game

[fast wigeon]

oh god just not again xd

[hearty comet]

Soon I will find more info about next update

[fast wigeon]

every your message makes me lose some brain cells

[upper tulip]

Hater alert LOL 🤣

[nimble lotus]

btw my notifications doesn't work for a while, even though I turned them on.

[hearty comet]

New update should be fix that

[vital radish]

Mobile data? I'm able to play on both but LTE is faster

[hearty comet]

No more connect error

[vital radish]

Got that T-Mobile One OP LTE my dude

😂

[wraith pasture]

i feel like dumi is vietnamese

the way he uses the ":)))" emoji

or she

[forest tiger]

i don’t know what dumi’s nationality is but good guess

[ripe turtle]

When next update coming? It's been long for a new game not received any updates !! 🤔

[steady cipher]

@ripe turtle are you a club??🤔

I've maybe seen this name somewhere in the game...

[elder tangle]

https://youtu.be/wy2800lLFFM

[vital radish]

touchdrive is evil🤔

[wintry mulch]

Did Android just die, connection-wise?

[ripe turtle]

@steady cipheryes you must have seen me .I am in Legions United club

Android server is partially dead . I mean server down for some players. My works fine but some team mates say it's dead since 1 hour .
@sage bluff

[dire glen]

i guess update is coming soon

[vital radish]

I am still not getting any notifications from the game, despite both the game and app (outside the game) notifications are enabled, I'm still not getting anything so it's clearly a bug on my end and may be for some others too, not just me

I have to check almost every couple hours to check if my fuel or tickets have been refilled so I can play again. Hopefully, with an upcoming update along the way, this should be fixed

[nimble lotus]

Servers are for all OS down.

[ripe turtle]

@nimble lotusDang

[nimble lotus]

@ripe turtle Servers are working since 45 minutes, so everything ok.

[ripe turtle]

@nimble lotusok

[vital radish]

Yo somebody

I reinstalled the game

And I lost my cars and everything but I was connected with Google play.

@vital radish Contact Gameloft

Where?

@vital radish

In game or thru forums dude

Or email

.

@topaz ledge halp

[topaz ledge]

I AM NOT ANDROID

@vital radish how can I be of service today?

[vital radish]

So ur ios @topaz ledge?

[topaz ledge]

Yup

@vital radish pm me the details

[vital radish]

Okay

[nimble lotus]

@vital radish Are you sure you connected with GPlay?

[vital radish]

@nimble lotus yes

[nimble lotus]

Was there a message that you can connect with your previous account?

[scenic vigil]

I had a random The Application was suspended

And I lost 62 MP Points :(

[nimble lotus]

If the app crashes, then it is usually that you loose your mp points unfortunately.

[dire glen]

servers down ?

[golden bear]

Yes

[dire glen]

why ?

new update coming ? 😋😋😋

😋

[golden bear]

I don't think so

They've said that the next update (if everything goes right) could come out on october.

[dire glen]

October

😖😖😖

[hard blade]

game not working?

[dire glen]

@golden bear btw who said ?

that the update will come in October

[golden bear]

One of the mods .-.

I don't remember which one

But one said

[dire glen]

oh

[thorny rivet]

does anyone know why I can not connect?

[wintry mountain]

because you are already connected? (green checkmark in the top right)

[main lodge]

Why asphalt 9 crash after every matches

[nimble lotus]

Maybe your CPU is not high enough.

[main lodge]

My Cpu is 8 core and 1.5 GHz😐 @nimble lotus

And my phone asus ZenFone selfie @nimble lotus

[nimble lotus]

Which match? MP?

[vital radish]

anyone😅 here?

[sinful plank]

My phone cpu is 8 cores too 1.6ghz and my phone is a5 2016

[junior wolf]

😂 😂

[junior wolf]

What bug fixes are there in update, and gameplay improvement's?

[ripe turtle]

@sturdy grail is gfx improvement coming? Cuz they didn't mention it .

But Ant1 told they r working on it few days back

[ripe turtle]

Nobody answer me

🙄 🙄

[pulsar plover]

How can i fix this

[nimble lotus]

Problem with your GPlay Acc?

[signal osprey]

My play games account automatically logs out of the game and i have to log in again. does any one else having that issue.

[pulsar plover]

@nimble lotus yep

[civic scarab]

Make sure you have the official playstore. Update Google play services

[dire glen]

cant wait for tje update

[humble tree]

Anybody else experiencing the same problem? sometimes I'm steering left or right hit the brake for drift and I just lose the car I have to let go of the screen to steer again

Sometimes it doesn't even work at all it can't be my phone I have the Note9 just got it last week

[vital radish]

same problem for me sometimes

[humble tree]

Also happens when a you get a message on massenger and the bubble pops up, if the bubble is already there the game is fine but when it pops up the game thinks you put your fingers of the screen for some reason

[calm gust]

advertisement doesn't coming. anyone have same problem?

[rugged sandal]

advertisement loading and asphalt9 freeze

[nimble lotus]

This is usual. It happens since GR.

[dense salmon]

lol

saad

same problem

[lyric canyon]

the tilt option have a glitch where if the phone rotated after you finished a race using tilt it will glitch and make your car tilting inverted

[gloomy grail]

Me too I saw it

[golden bear]

https://streamable.com/es92w

Look at the start (the rest is useless)

Look at that Back to the Future AI on the back

Just look

Is it supposed to respawn and go 600 kph like that?

[frozen dock]

😂

Yeah

[golden bear]

Tian told me about Rubberbanding

[slate sierra]

Hey ,m'y game it Always not compatible , the problem of crash is resolved ? M'y phone it's a ZenFone 5

[last socket]

So When's the update coming to android

[proud pendant]

When you become a grandpa, bro..

[gloomy grail]

Lol

[vital radish]

OK so

The android update has arrived in spain

Someone sent a ss

In asphalt fb group

[golden bear]

Why on Spain?

tf

[graceful thistle]

When will the android update

[golden bear]

Probably today/tomorrow

[graceful thistle]

Ok

[nimble lotus]

I think tomorrow.

There are technical issues...

[graceful thistle]

is the time

Thursday

[timber quest]

Better be tomorrow needs to 1v1 stan and some other clanmates

[dense salmon]

Kk thanks man hyped for the update!

[junior wolf]

So is update time released in live video?

[sullen sluice]

When the Android version update will be available

[hollow current]

4 years later

kidding, it should be available before the current mp season ends

[slender niche]

^

[nimble lotus]

"should be available"

22hrs left

[vital radish]

Lmao

[gloomy grail]

Hope 22hrs and not 22 weeks 😉😉

[nimble lotus]

This is the time before the new MP season starts.

If Android guys get no update before, we couldn't play MP.

[gloomy grail]

😩 😩 😩

Wow I see just now: update on play store 505 mb

[amber scroll]

just updated the game from play store on my One Plus 6 A9 Pie and got this screen all the time
https://cdn.discordapp.com/attachments/421658176883261444/497409297840340993/Screenshot_20181004-160631.jpg

[keen lake]

Why my update is so slow😑 😑

[amber scroll]

tried to clear cache, even deleted the gamed nad install it from scratch - still the same

[dire glen]

graphics still sucks on note 5pro ( Snapdragon 636)

[gloomy grail]

first laps after update full of lag and freeze 😦

[last socket]

So When's the update coming out on android

[gloomy grail]

it's already out

[golden bear]

Not on all phones

[gloomy grail]

me s8

[dim tulip]

@amber scroll at least you have an update

My phone still doesn't get it

[vital radish]

@amber scroll Have you tried switching to Mobile Network?

Btw, the update is technically out for Android, just not available in most regions of the Google Play Store . Now, I would suggest to go to APKPURE and download the latest version of the game there, but if I link it, it probably take down an for unreliable source

[solid bolt]

Not working on OnePlus 6

[vital radish]

If anyone wants to, try downloading it from APKPURE but at your own risk.

But if not, just for the update on the Google Play Store

[prime plinth]

Liknk

[nimble lotus]

DON'T DOWNLOAD THE APK!

[vital radish]

I already knew this was gonna happen

Told y'all dont ask me

[nimble lotus]

Apks are not officially from GL launched softwares!

[vital radish]

I already know Android works dude

It won't happen again

[nimble lotus]

So downloading the update from APKpure or somewhere else, might punish me.

[golden bear]

Post the update on Brazil already! That will make me not download any apk.

[worthy pine]

you have to wait lol

[vital radish]

^

[golden bear]

I don't

[worthy pine]

telling them to put the update up won't make it go any faster.

[vital radish]

^^

[golden bear]

If there was some answer to this

Well

I would understand

[vital radish]

And for those who are impatient, can download it elsewhere but at a risk

I download from APKPURE with no problem

[golden bear]

They just tell us to wait

With no reasons

[vital radish]

But since it's not from Google nor Gameloft, can't link nothing here

[worthy pine]

technical issues is the reason, and trying to get the update out to many more types of devices than windows and ios combined

[vital radish]

Hence why Android is the biggest mobile platform

With more than at least more than 500+ devices to optimize

[timber quest]

Which is why newer phones get updated first

[vital radish]

Those being iOS devices and a few selective Android devices

[amber scroll]

@vital radish yes, i tried switch from wifi to mobile and stil the same 😦

[summer mantle]

When all Android mobiles run on Android one

Or stock Android

You'll have no reason to buy iPhones

[amber scroll]

so what i should do right now, when my game is not working on my device, i can't download older version from google store etc?
i will miss all time events 😦

[dim tulip]

@amber scroll don't worry

we will handle with that

[amber scroll]

i hope so 😛

[nimble lotus]

@amber scroll did u downloaded the apk?

[amber scroll]

nope, i updated the game from google store

and it don't work right now

@nimble lotus

[prime plinth]

I downloaded apk and install gl banned me??

Sure?

[short hill]

https://plus.google.com/102543913979596541026/posts/VKzbKLdrMnG

I don't think this is supposed to be happening on a Samsung S8+

Also I had a graphics downgrade

What are you doing GL?

[left rune]

I have the galaxy s9 plus it looks the same much likely not a downgrade

[short hill]

I think it's a bug

[left rune]

Probably yeah the gloss paint looks like chrome paint to shiny from before on your s8

[short hill]

It was always like that, not really sure what GL did in this update

[smoky tiger]

to me nitro bottles look huge blocky and shiny from the distance too
also I have heavy lag on my device which was much better with 1.0.1

[sullen sluice]

@nimble lotus
please help me I can't able to increase my reputation point after the update. The update is still not showing in my play store so I download it from internet by an unknown resources. But I played few times then I noticed my reputation point is not increasing. It's the unknown resources app problem or asphalt 9 bug or maybe I have to wait for play store update.

[golden bear]

I've noticed that the update is being posted from country to country.

[golden bear]

Which is your country?

[sullen sluice]

India

[golden bear]

Which is your phone?

[sullen sluice]

Redmi note 5 pro

[golden bear]

Hmm

[nimble lotus]

You are not supposed to download APKs from other sites.

If you did, it is your own risk and GL has nothing to do for this.

[dire basin]

WTF?????

I am have s8+ samsung

My wife too

Wife already update

I am not

[amber scroll]

@nimble lotus i think that we all know that - anyway do you have any suggestions what to do when game is not working properly after official update from Google Play Store?
Right now I can take part in time events - which as we all know are available for only some limited time. Because of some tech issues, maybe even not from your fault, we are left behind other players 😦

[nimble lotus]

@amber scroll clarify "not working properly" pls

[vital radish]

@velvet grotto No "performance" option in the graphic settings?

[golden bear]

No update for the Moto G5s Plus yet?

This is taking way too long.

My patience ran out ages ago.

I'm not supposed to wait for so long

The J5 got the update, but not the Moto G5s Plus

What's the logic?

[short hill]

In its current state, you're better off without an update 😅

[worthy pine]

Well to be fair, there would be no game without the small bit of whales and P2P players that exist in the game

[vital radish]

Because gameloft doesn't care, they are getting their money, why should they care?

[worthy pine]

Well, you do realize that these companies mostly only make these games or even function for profit right? they can't iive off of ad revenue only 🙄

You right, but you will have to wait for them to fix up the update I guess

🤷

[vital radish]

That's where you're wrong, they don't need happy players as long as they make their money.

Basic business tactic

[golden bear]

@velvet grotto At least you got the update

[golden bear]

Oh

Lower down your resolution

[worthy pine]

say "sucks to be you, use that money to get a better phone"

🤔

[golden bear]

Lower down your resolution

There is an app on Windows

to do it

without root

Oh

Sorry then

[warped elm]

No events

[golden bear]

Yeah

No events

[fair sequoia]

Hour later still nothing

[wide reef]

@sullen sluice even I didn't get update, using the same device😔

[warped elm]

I didn't get the update either

[cyan grove]

Where's update? My device is Huawei GR5 2017. Can't play the class S cup today and Rezvani Beast X event

[mystic glen]

i give up waiting. gonna DL from apkpure now

[warped elm]

On Nokia 8 , no updates for me either

[sullen sluice]

@wide reef me too don't get update bro. I download new version from internet. I suggest you to wait and update it from play store because I don't get reputation point as I download it from unknown sources.

[vital radish]

I am having installation error issue. I am on Android 9

any fix?

I tried updating both by play store and external sources both have same issue.

[summer mantle]

@vital radish the only thing left to do is wait

[dapper swan]

@vital radish same issue for me

@frozen hinge hi, any help with this please?

can't play the game unfortunately

[frozen hinge]

Hello

Dev team is working on the fix ASAP for this issue.

[dapper swan]

@frozen hinge thank you

[nimble lotus]

Everybody in here should gave this view, right?

[last socket]

So where are the events and when is the update coming out

[warped elm]

@nimble lotus no

Only the people who haven't got the update

[nimble lotus]

Nice. not

[empty fog]

I am not able to log into my facebook account of asphalt 9

Please help for my problem

I get this error

Pls pls pls help

My whole progress is lost

[nimble lotus]

Maybe u have issues with your FB acc.

[empty fog]

What could be the issues

I dont know whether i got banned or not but if i.......then please unban my account please

[nimble lotus]

@empty fog GL is not responsible for your FB acc.
The issues might to be your FB acc.

[empty fog]

Ok then how can i fix it

[amber scroll]

@nimble lotus by "it's not working properly" i mean this:
just updated the game from play store on my One Plus 6 A9 Pie and got this screen all the time
https://cdn.discordapp.com/attachments/421658176883261444/497409297840340993/Screenshot_20181004-160631.jpg

[last socket]

Guys do u know when the update will come out?

[vocal dust]

Still not getting the updates

I think others still sufferings needs to be consolated

[lusty root]

@nimble lotus I tried updating the game through play store and external sources, in both I am unable to run the game. I am always getting this error message.

[true hazel]

Game not working on Android Pie

😥

[lusty root]

@frozen hinge Please fix this issue ASAP !!
Running Android 9 Pie on Pixel 2

[ripe turtle]

Android . Ferarri Fxxk Cup top LB is filled with hackers .Pls clean it or we shall miss the top 1% rewards

@sturdy grail

Full of hackers .RiP legit players

[true geyser]

Oh no

I'm waiting for Hotfix. Lags need to be reduced

[summer mantle]

I would also like to play

[amber scroll]

true..we all are waiting for some fix on A9Pie

[vital radish]

You better give me compensation A9 team 😌

[summer mantle]

Is the hotfix for Android or windows

[true hazel]

@amber scrollif you get any update do let me know!

[amber scroll]

@true hazel sure

[true hazel]

This is what by friend shared with me

They are fixing the issue and we have to patiently wait

[amber scroll]

so nothing new 😃 we are patiently waiting from few days - first for update itself, now for fixing the issue 😃

[slate sierra]

It's nice because m'y game it's Always not compatible in ZenFone 5 ,look (it's on trench)

[sage bluff]

Android 9 hotfix will be rolled out in the next couple of hours, please let me know if you still have issues after updating to today's version

@slate sierra added the Asus Zenfone 5/5z to compatible devices, you should find the game in the store shortly

if it doesn't appear in the next 1-2 hours, clear the Play Store cache and try again please

[slate sierra]

Okay, I'll let you know and thank you

[sage bluff]

I already got the update on my personal device

[left rune]

There is no update for the samsung galaxy s9 plus its been 2 days

[sage bluff]

@amber scroll let me know if it rolled out to you too

@left rune should arrive shortly

[left rune]

Alright thanks

[modern compass]

I ge t 506 error on Google Play when I try to update the game

Any suggestions?

[sage bluff]

error 506?

[modern compass]

Yes

[sage bluff]

that's something related to the store itself

usually these get fixed by clearing the store cache

and/or removing the account & adding it back

you also have to make sure that you have all the google play suite up to date

play store, play services, you name it

[modern compass]

Thank you so much, I'll try to do that

[amber scroll]

@sage bluff don't have any more updates yet, also running game didn't change anything

@sage bluff got the update, allmost 70mb

will try now

seems to be working guys !

thanks a lot @sage bluff

[sage bluff]

awesome

glad to hear that

and my apologies for the temporary inconvenience for the Android 9 users 😦

[true hazel]

Update is out!

@sage bluffThank you so much love! Please make sure you consider us next time :)

[amber scroll]

@sage bluff it happens 😃 and we were really exited about new update that we wanted it immediately not thinking about all the tech issues might come when you realising it on so many devices at one time

[sage bluff]

hoping you'll now be able to properly enjoy it ^^

[smoky tiger]

@sage bluff I sent you a private message regarding issues with gameprofiles.json, I don't want it to be public, please read it if possible.

[sage bluff]

let me see

[dim tulip]

Does anyone get an update?

Because I do not see still any update

[sage bluff]

try to clear play store cache

[dim tulip]

Works

Thanks but I did it several times yesterday

And nothing happened

[worn lantern]

@sage bluff
Hey buddy , I was in legend league , got reward for platinum. This is really frustrating . Please help .

Please help me , it was also mentioned that stay in 1750 to 2000 band to get the legend reward , got platinum rewards instead !

[sage bluff]

@dim tulip yesterday it wasn't available most likely

[nimble lotus]

@sage bluff Thx mate for the Update.
I am glad it arrived finally.

[sage bluff]

you & me both ^^

[worn lantern]

@sage bluff please look into my issue buddy . Please .

[sage bluff]

@worn lantern you'll have to check with customer care for this, sorry, i can't really help on this matter

they could give you the right reward

[thorn adder]

After update, Lag a lot. need optimisasion...

[worn lantern]

Will they , or it will be waste of time explaining them ? @Dumi ?

[sage bluff]

i said they could - it's not up to me what decisions they take in solving their cases 😄

@thorn adder what device?

[thorn adder]

@sage bluff Galaxy S7

[sage bluff]

weird

do you have anything running in the background?

like any app update or something that might be using the device's resources

[dim tulip]

Emm

I updated the game but won't run. I mean the game shows a connection error

Even if I am connected to my Wi-Fi

[dim tulip]

Thx for playing

[sage bluff]

@dim tulip can you try switching to mobile data and see if that works?

i tried on my side, it's working on my wifi

so the server itself should be ok

[dim tulip]

works

but

the graphic is worse :I

but I'll not complain now 😄

[summer jay]

I can't go beyond this 😑😑

Did anyone faced the above issue ??

@true hazel yes mines also saying the same I'm a pie user too on one plus 6!! I can't start the game beyond that screen 😑😑😑 I reinstalled the game still it wont work I hope we don't lose our data

[crystal geode]

Same Problem here, also with OnePlus 6

[wraith pasture]

yes

a lot

Club reputation will stay at 0 until u click on that green icon thingy

Htc one m9

Somewhere between a note 4 and galaxy s6

Definitely stronger than your j5 though

[polar steppe]

i can't wach ads fo refills when this is gonna be fixed

[hidden talon]

Damn................But Why How Come Update Has Becoming Worse And Worse And Worse????What The Hack,Man...........

I'm Speechless Of The Brand New Insane Update.

Drive Some Peeps Nuts Too I Think.............Lmao

[slate sierra]

@sage bluff i check my play store and this game it's nos compatible thanks Man

[feral seal]

Hey anyone plz can share the new apk ? My device is not compatible in play store so...

[sturdy grail]

Hey if you are having issues with the lags, please let us know what device do you use and your Gameloft ID. The team is checking it out!

[vocal dust]

Device:Asus Zenfone Max Pro M1 (X00TD)
ID:f95b

[slender niche]

Do you mean in game ID? Or something else?

[vocal dust]

Is it player ID?

[sturdy grail]

Options - Game Info - About (you will see the Gameloft ID right under the game version and data center information)

[vocal dust]

K

Gameloft player ID it says

That's it?

[nimble lotus]

I have massive lag Problems with my Galaxy S7 too @sturdy grail

[lime smelt]

S8

[slender niche]

My lag ain't severe but it sometimes freezes, that's the big issue

[vocal dust]

My lag is persistent and detectable throughout the race.Occurances at random intervals in varying quality.

[nimble lotus]

When there many AIs around me, the game lags as hell.

[civic scarab]

My lag s8+

[lime smelt]

man that's some bad lag

[sturdy grail]

Haye to make it easier , I made a new channel, please do not post anything there (no explanation) just the device model and the gameloft id

[civic scarab]

Sometimes sound no image

[vocal dust]

Sure

[sturdy grail]

I will copy the ones that are already there

#lagging-issue-devices

[narrow coyote]

Device: Galaxy J7 Prime (SM-610F/DS)
ID: 9f1e93
Some bit in the track run smoothly, but some big become incredibly laggy. But yeah the game is laggier than before.

oh oof late

[fading blaze]

@sturdy grail what you mean with lag? As internet lag in mp race or just low fps/shuttering?

[rancid grotto]

My multiplayer is lagging even after the hotfix, secondly i am not getting these cups

[golden bear]

@rancid grotto Report it posting your phone and ID on #lagging-issue-devices

[rancid grotto]

Ok

[fading blaze]

@rancid grotto you get cups after reset. This is visual bug

[rancid grotto]

Oh

[fading blaze]

????

[lusty root]

@sturdy grail I haven't received hotfix update on play store and my replutation level is not increasing.
Player ID - 363bc8
Device - Google Pixel 2
Android Version - 9.0 Pie
Location - India.

[fading blaze]

@lusty root clear cache

in GP app

[lusty root]

@fading blaze tried still doesn't work

[modern compass]

App crashes sometimes after last next button after race

Just to say

[nimble lotus]

FYI: I set my graphic back to default and lags are gone.

[vital radish]

App crashed after next button , also get crazy lag sometimes at performance graphics option S8 (already reported at lag chat )

also got dramatic lags at U.S. midwest track

[elder tangle]

I am getting thus error when i try to claim my 20cup pack from multiplayer...without claiming it i cannot play mp. How should i deal with this???

[worn lantern]

@elder tangle restart the game , before doing that , turn you mobile data / network connection off , and then on. Try again

[midnight spruce]

I am not receiving trophies for winning

Also a bug earlier but it fixed itself

[empty fog]

I have been banned for 7 days on around 30 sep or 1st october so my question is will i get my progress back after my account is unbanned

[empty fog]

When will i get my account unbanned today or tommorow

[dense salmon]

@midnight spruce i thought you were ios? This is a android channel

[midnight spruce]

@dense salmon congats you got bamboozled

Like most people here

[dense salmon]

@midnight spruce grats for feeling good by tricking ppl

[midnight spruce]

That wasn't my purpose tho

[frozen linden]

I met Volante a lot in mp tho

[rancid grotto]

Sometimes the game is force closing

On my galaxy s8 plus

4th time in a row

[empty fog]

Gameloft had cheated me by making my account banned for 14 days

Wihout any mistake how can you ban someone for 14 days

[slender niche]

Game keeps shutting down when I'm refueling :/

[nimble lotus]

Guys, there will be hotfix with a few bug fixes after weekend. So keep patient pls.

[brisk fox]

hope so, but which (how many) bugs will be repaired

[kind osprey]

So how do i earn any rep for my club?

I can't do it anymore

[dense salmon]

K

[wraith pasture]

3-second lag when going from "leaderboards" back to multiplayer main menu

[quick kite]

Hi

I was just about to claim my premium reward from mp until this happened

It keeps on poping up like wtf

[marble cedar]

Alright, @quick kite has been warned because 'Bad word usage'.

[civic scarab]

Can't claim my pack

Therefore no mp

Wtf

[dense salmon]

Lol

[sudden pike]

Ads are coming in between the race what to do so?

[analog jewel]

Been having problem to connext since an hour, any help?

[empty fog]

@analog jewel i am also facing same issue with logging into facebook account

Didnt find any fix

[analog jewel]

There is a statement that the devs aare working on that issue, juat be patient

@empty fog

[empty fog]

Ok

[viral abyss]

I'm one the oneplus 6, and after the recent update to asphalt 9, it no longer works in full screen mode (i.e with the area surrounding the notch active and being utilised by the game).. it's even gone from the list of apps that i could toggle between full screen mode and normal mode.. PUBG shows up in that list so it's something with Asphalt.. please fix this issue or forward this message to the dev team!

[hidden talon]

Lmao

[empty fog]

i am still getting this issue

[analog jewel]

Ye, no progress whole day

Either fb or google + doesnt allow us to login all day long

[white latch]

I am on s8+ the game is crashing after 10-20 races...

[brisk fox]

note 8 , same thing

plus lag issues

[inland summit]

Whenever I try to watch cinematic after the race I see only a black screen

[earnest stratus]

Yep, android graphics have been altered from what I've seen.

[compact ember]

@brisk fox are you using Optimal or Quality setting?

[empty fog]

Sir please respond on my issue of 7 days ban

I think it should be completed by today

And my account should be unbanned

But still it's not

@compact ember please reply

[compact ember]

give me your playerID pls

[empty fog]

107888916813213

[upper tulip]

That doesn't seem a game's Player ID.

it's the Discord ID.

[empty fog]

If that is not the id then i use my facebook id [e-mail]

Gameloft told me it's a 7 days ban and today my account should be unbanned please respond will that happen today or not

@compact ember are you there

[compact ember]

the player ID can be found in your profile, in game

pls get that number and send to me

I will check

[empty fog]

But how can i check that as i am banned on that account and only i have the user id 107888916813213 and the facebook id of that account which is [e-mail]

I don't have any player id

Or i think i dont know how to get it

@compact ember are you there

[compact ember]

wait

[empty fog]

Ok

I am waiting

[compact ember]

open game, Option (gear icon on upper top right), Info, About

you can find your player ID there

[empty fog]

But that player id I think , is of other guest account

Not my primary one

Please respond @compact ember what should i do

[compact ember]

I dont get it

what is your issue please?

[empty fog]

I got a 7 days ban on 2nd october 2018 in A9 legends and when i contacted Gameloft then they told me after 7 days my account will be unbanned . So today is the 7th day and still i am not able to log into my facebook account . Please help @compact ember

[compact ember]

can you enter game?

[empty fog]

Yes

[compact ember]

ok, then pls help me get the Player ID

[empty fog]

But not able to log in

[compact ember]

I need it to check if you are unban or not

you cannot login, it mean you cannot get the old progress, right?

[empty fog]

Yes that's the issue

[compact ember]

ok wait man

[empty fog]

Ok

[compact ember]

can you pls wait for 1 more day

maybe it's not over 7 days yet

if tomorrow you still be banned, pls contact me

[empty fog]

Ok sir thank you

[compact ember]

thank bro

[empty fog]

I will inform you @compact ember

[civic scarab]

😂 Ban for no reason.

[empty fog]

But can i check it at after 12am on 9 october

[compact ember]

hi, can you show us some examples of this graphic issue?

[civic scarab]

Yep. I was playing mp I did unlimited air time

My car went underground for 2 min

[compact ember]

a video or image is great

and which device you are playing on?

[empty fog]

@compact ember please .... just last question can i inform you at 9th october after 12am

[compact ember]

ok bro, pls try to get an image, so we can check your issue

@empty fog ok bro

[civic scarab]

I'm using s8+ game is lagging sometimes.

[compact ember]

image for graphic issue

for FPS issue, we are fixing it

we will imform you once done

[compact ember]

can you send to me via email?

[civic scarab]

This is what happen whe your car goes on free fall

[compact ember]

@velvet grotto your phone is S8+, right?

[civic scarab]

U only see air time

[compact ember]

your j5 is 2016 or 2017?

ok bro, we are checking it

[civic scarab]

I honestly think your j5 is not enough

Even my s8+ have lags after update

After I downloaded the hotfix this is what happen

@velvet grotto my car was free falling

This one the game froze for 10 sec

There's the random disconnection in mp. This update make everything worst

😂

👍

What does that mean 3.390 3.395

🤔

Dude the game cost money😂

I hope they bring back the previous physics. This one is really bad.

Also they should Bring back low graphics medium and high in mobile

Version 0.4×× had that the remove it and put performance only

The only problem during softlaunch was mostly rep stuck and some minor issues. Now, bug and lag level are unlimited.

I'm using s8+

Still I can feel those issues 😤

Lol u speak French 😂

It's an English server

Was just asking

Why tho

Aren't u in France

Every time u contact customer care for rep stuck or mp pack stay at 0 out of 5 or anything related. This guy Named Juan pablo always assume you're using hacks.

[compact ember]

@civic scarab you play with Optimal or Quality?

[vital radish]

I applied the epic import part to my Vulcan before this update but now it's not applied anymore...what's going on..

[brisk fox]

it's because of the new update, Vulcan stats are little bit changed

[vital radish]

Yeah but I want my card back

[empty fog]

@compact ember i think this is my player id Sahil

[compact ember]

playerID is number + text

not only text

[empty fog]

Can you track my progress

On how many days remaining in my ban

@compact ember please can you track my progress

[compact ember]

pls recheck tomorrow my friend

if you are still banned

we will proceed ASAP

[empty fog]

Atleast you can check how much time is remaining in my banned account to unban

[compact ember]

I need your playerID to check it

[empty fog]

Any other id won't work instead of player id please

?

Tell me @compact ember

[compact ember]

are you still keeping that progress?

in your device

[empty fog]

No

[compact ember]

ah so you started another one

[empty fog]

That progress was on my facebook id

Which i am not able to log in

So i started other account

But i wants my facebook account progress back

Because i think facebook id is banned for 7 days

That's why i am questioning you people again and again

[compact ember]

wait

[empty fog]

I dont wanna disturb you people but what could i do i am helpless

[vital radish]

My vulcan epic parts are all gone after the 1.1.3a update..
In fact they've changed into rare parts...
I haven't been applied any rare parts on my vulcan..
And many other players have the same issue.

Some people gets free vulcan parts by the way.. Gameloft should take that away from them...

[empty fog]

@compact ember i am waiting for your reply

@compact ember are you there

[rancid grotto]

After the recent hotfix update, i am facing too much fps drop on my galaxy s8 plus in multiplayer, career and daily event races, please fix, watch the sample video-
https://youtu.be/-wg3DY7IVY8

[tidal dawn]

Thank you for the video @rancid grotto . Is it the same problem everyone else is talking about, or does the FPS drop seem different for you others?

[empty fog]

@tidal dawn my player id is as follows could you tell me when my account will be unbanned

I got a seven days ban on 2nd october 2018

Will i get unbanned today please tell @tidal dawn

Because today 7 days are going to over

Please reply @tidal dawn

[empty fog]

What happend sir why you are not replying, it's been 30 miniutes . Please reply @tidal dawn

[nimble lotus]

Because @tidal dawn is not responsible for bans.

Did you contact the CC?

[rancid grotto]

New bug, unable to play events because of this

[nimble lotus]

This is a well-known bug, before update 1.

[empty fog]

@nimble lotus i feel like i have approached every single person in the community

[nimble lotus]

Might be, but the only guys who can really help you in this, is the CC.

[empty fog]

You tell me who should i contact

I have almost 20 mails in my inbox

[sage bluff]

customer care

they are the only ones that lift bans

[nimble lotus]

What I said

[sage bluff]

none on this channel are customer care

so it's not us, unfortunately

[empty fog]

Customer care is not answering my mails

[sage bluff]

you sent them how many emails already?

[empty fog]

Around 20

[sage bluff]

aha

[empty fog]

And they are replying

But not giving me the exact information

Which i want

[sage bluff]

well, given the fact that they are replying, it seems they're doing their job

[empty fog]

But why they are not giving me the right information about my query

I have mailed them every single thing then also they are not replying

[nimble lotus]

Dude, they are normal human, no robots.

[wild plume]

I just love this screen

Ad crash

[vital radish]

Yeah I thought I'm the only one

[empty fog]

@compact ember will you reply or not , tell me

I am very stressed

Please help