I'm a mod specialised in windows. Your issue might be either bad connection, game is down for a short maintenence, or your WiFi is simply off.
#🤖・android-issues
marsh herald
Probably the first 2 options
If it continues send a support ticket to A9 customer support on their website
topaz lantern
@cyan tinsel
Try to force close app and clear cache
And Restart device
If you're using wifi then restart that too
Basic step
If you still facing this then report about it
Via in-game support
cyan tinsel
Thx
sage bluff
We've whitelisted the Huawei P20 Pro device. Before launching the game, please make sure that the device's resolution is set to Full HD+ (2240x1080)
topaz ledge
wait till it gets synchronized
winter crypt
Why am I unable to buy tokens using real money? It always says error.
nimble lotus
Pls send a screenshot.
sage bluff
For P20 Pro - in order to avoid a crash at launch, please make sure that your device settings are as follows:
- The resolution is set in Full HD+ mode (2240 x 1080). In order to do so, please go in the device’s Settings menu, Display category, Screen Resolution subcategory;
- The system navigation is set to Virtual navigation bar. In order to do so, please go in the device’s Settings menu, System category, System navigation subcategory.
winter crypt
Player ID → 8cb41.
I wanted to buy tokens and other offers ,but this shows an error.
sage bluff
we'll check what's wrong
winter crypt
OK, Thanks .👌
dire glen
while using tilt to steer controls i set the sensitivity to 75 but in next race it reverted back to 50
happened again and again
topaz ledge
@dire glen , it's a known issue that is fixed in the next update. however it only reverts back to 50 when you go back tot he control selection screen. as long as you don't go back it will save your last selected sensitivity.
vital radish
Hi <@&469459051105878016> why my device with helio x23 does not has the capacity to run the game with all advance graphics settings when all other heavy games runs fine in ultra, optimization is also bad, sometimes it lags and then works fine, but the aliasing is so bad that it hurts the eye.
faint meteor
Are the stats and friends tab suppose to be greyed out?
marble spruce
Yes.
edgy ruin
Gameloft...Can you EVEN explain why WE, those who cannot afford a high end device and play A9 with a Samsung J7 on low graphics, don't have access to free cam mode after a race!!!???! When I do something, I FINISH IT!!!
teal thorn
the lord is triggered @edgy ruin
topaz lantern
@edgy ruin
It's not GAMELOFT
it's SAMSUNG who makes things HARDER
by adding Bloatware instead of quility software
edgy ruin
?
@topaz lantern Then why can I use the free cam on high graphics using the same SAMSUNG ?
topaz lantern
Asphalt Team
I played few Races AFTER EVENT RESET and NOW it's showing I earned ZERO CLUB POINTS
I'm not sure but I roughly earned 200 around club points
@edgy ruin
I just noticed that
Default mode doesn't support Free Mode
Because it's the minimum possible FPS and graphics just to optimise gaming for your device.
Free mode is not in Default Settings
sage bluff
@edgy ruin The default profiles are done in order to have the best experience in terms of performance. In order to reach that, some effects / features have to be disabled, compared to the higher profiles. I assume the high quality profile is dropping the FPS a bit, both during the race and after it, no?
haughty perch
edgy ruin
@sage bluff it doesn't decrease the FPS a lot on my device but I wanted a better FPS so I put the game in default graphics
sage bluff
We're working on further optimizing the overall game performance, hoping to allow us to enable additional effects, even on lower devices
edgy ruin
yay 😄
winter crypt
@sage bluff ,Why bundle car packs are not appearing?
sage bluff
@winter crypt I see them, both McLaren and lambo packs
Or which bundle packs are you talking about
winter crypt
Level 5 barrage level cars. Earlier they used appear but now they are not appearing.
Ford GT ,Lamborghini and others to buy.
teal thorn
Those packs are time limited
Lasting 2-3 days
if you dont buy them in that time, that offers disappear
winter crypt
Yes @teal thorn. @sage bluff Ok.
teal thorn
@winter crypt i've experienced that you get a car and then you get an time limited offer for that car
only for your info
proven fog
This happened when I was trying to claim my multiplayer pack that requires 20 trophies
It keeps repeating
marble spruce
@sage bluff ^^^
proven fog
Oh i see
teal thorn
but i think its a server error
proven fog
So my pack wont disappear if I wait for this issue to fix
Bcuz I really dont want that happening haha
proven fog
Okay cool thank you
teal thorn
cuz one time i had to wait a full night to claim it
and the worst part: if i didnt colected it, i couldnt collect my season rewards XD
proven fog
LOL ouch
sage bluff
If it gets lost somehow, customer care will provide it back
topaz ledge
@winter crypt Dumi isn't the person who can help you with that, please contact customer service from ingame.
sage bluff
Yus, that's correct
I've seen some recurring complaints on this though
Have to dig into it a bit, see what's going on
You're getting error 005, @winter crypt ?
scenic vigil
I've had an Issue
I used to play with Gamepad
But the sensivity was set to 50%
And when I tried to down it like to 30%
It reset to 50% when I leave the Controls Menu
topaz ledge
@scenic vigil @past knoll it’s a known issue that will be fixed next update. However the sensitive only resets when you go to the control menu again. So set your sensitivity and don’t come back to the controls menu 😉
past knoll
@topaz ledge 
marble spruce
@sage bluff Could the reason they are not able to buy tokens be that their account is registered to an age under 14?
nimble lotus
Ehm....it could depend on thei GPlay config too....
short hill
Ban the hacker at first place pls
marble spruce
No public shaming please. @short hill
If you think he was cheating please PM a mod proof of him cheating. And along with this turn in a ticket with CC.
short hill
Public shaming? It's obvious
teal thorn
@short hill please no public shaming. Like Killer said, contact with a mod and send him the proof
short hill
Ok I will. Thanks
marble spruce
I would be happy to help you if you PM me the proof. @short hill
short hill
Sure
peak veldt
Um, 3rd place with 6 points up
4th place getting 16
I dont understand lol
onyx robin
His rating is lower than the ones he beat
your rating is higher than the ones you beat
so it was 'easier' for you to win higher than he did
tawdry flare
This is my 6th crash of day .😊 😊
sage bluff
what device, @tawdry flare ?
tawdry flare
Samsung a9 pro
tawdry flare
@sage bluff when watching ads . I face this
sage bluff
only when watching ads?
tawdry flare
Yes .sometime when claim rewards
sage bluff
weird - do you have any apps running in the background? anything that could eat up that much of the device's RAM memory?
tawdry flare
@sage bluff nope before starting any game. I clean my cache and ram 😊
sage bluff
ok, i'll check with the team, see if we can reproduce this on our side and get some logs
but so far i haven't quite seen any ad crashes, to be honest
tawdry flare
@sage bluff m also helping you to find about this bug . M working on it . Y it occur soon I tell you
Yes bro honestly I said . It crash when I watch ads
You are not my 1st dev which I help. I still working for mcv and mc5 team in finding bugs and player issue @sage bluff
Next time I give u proof with video
sage bluff
^^ thanks for the help
winter crypt
I watch the advertisements and don't get rewards.
scenic vigil
I also had crash with Ads
sage bluff
when did this start happening?
remote meteor
in my case, it occured from August 3rd
tawdry flare
@sage bluff I face from Saturday
@sage bluff today when I watching ads at the end my game stuck. Nothing work and crash
sage bluff
what device were you using, @tawdry flare ? A9 Pro?
sage bluff
good, asking our guys to see if we can reproduce it
dense skiff
Moga Pocket Bluetooth controller doesn't work. Is there a way to fix that?
nimble lotus
@sage bluff for my device it happens 1/5. Galaxy S7.
sage bluff
@nimble lotus same, started on friday?
nimble lotus
Since I am playing A9, since global launch at July 25, 2018.
sage bluff
ah, so it's since forever
nimble lotus
Jep. I noticed and told about this bug in here, if I remember. Happens to me since I downloaded the game.
topaz lantern
Hey getting no ads or a very few ads considered as a bug too???
nimble lotus
You get 3-4 ads, till you have to wait....
opaque fern
depends in which location.. Ads box you have a maximum of 4 / day
for Vehicle gas refill it should be infinite
tawdry flare
https://youtu.be/R8U6GdS-kKo. @sage bluff see this new bug stuck issue bug during ads
@opaque fern see this bug nd link above
topaz ledge
@tawdry flare please avoid tagging too many developers. they are very busy people. thank you
tawdry flare
😂 😂 😂
opaque fern
alright! @sage bluff or I will ask the android team to check it. Thank you very much! One question tho does it only happen to this ad only or all the ads?
tawdry flare
@topaz ledge bro relax
I tag bcoz they need . I understand bcoz m mod of mc5 server
All ads either crash or stuck
opaque fern
what device and what FW you have?
nimble lotus
I think it depens on a few Samsung Galaxy devices or Android completely. Like I told Dumi, sometime the game crashed after playing an ad.
tawdry flare
@nimble lotus yes bro . During watching ads in middle it crash or at end it stuck
nimble lotus
On my devices it always crashed after the ad has been played. Then I got the notification like you and the game closed.
tawdry flare
😀
sage bluff
@tawdry flare is it only crashing in mini-game type ads?
or all ads, including clips?
remote meteor
random all ads, 1 ads can cause the crash to occur, sometimes it wont, occured on S8+, s7 and pixel 2 xl
tawdry flare
@sage bluff bro I notice that in 1st two time when i watch ads no crash but when i play 3rd ad my game crash or stuck .
It crash and stuck when I watch this ads.
dire glen
anyone have a note 5 pro , please pm me
tawdry flare
see this full stuck issue with proof . I face that issue in that ads max .
Even I notice that after playing two fine ads on 3rd ads it start crashing .
https://youtu.be/1cui9yPa--8
boreal violet
there are ads that are broken, so it does not tell to fill up my car, fix it
vital radish
Anyone here playing A9 on OPPO F7....if yes Then can you tell me How is it performing😅 😅 😅
crude quartz
Device :- REDMI NOTE 4 QUALCOMM
Issue :- I'm On Advance GFx settings But Still Gameplay Gfx looks Potato and Lags Many Times every 3-7 secs when Doing nitro
Also Theirs Non Stop Gfx Fps drops becos of which Cars doesn't Even look like in HD resolution or clearly !
So ASPHALT TEAM KINDLY FIX THIS ISSUES
YOUR SINCERELY :)
ripe turtle
Device - Redmi Note 5 pro
Game graphics are very bad .It looks like a 2006 racing game in SD 625 and 636 processor.. I am currently using Snapdragon 636 which actually having very bad graphics in A9 which makes the game dull. Please improve the graphics of Asphlat 9 for mid range android devices . Actually the edges of car is very bad looking also there is no rain effect , nothing .A8 graphics was far better than this on my device .It's a kinda downgrade , not upgrade in Asphalt Series .Gameloft if you are hearing .Thanks
sterile copper
Device: Redmi Note 4x
Issue: I can't connect to the game. When launching it shows a pop-up error "a network error has occurred" I am connected to mobile data and its working fine on other online games.
ripe turtle
devices- Redmi Note 5 pro . Can't launch game on any network .Network is super fast .Says error , could not connect to server to launch A9
echo shore
server down it seems, alot of people me included cant connect to game right now
earnest swan
I did not get my preregistration reward. 😦
I did register but I did not get my reward!
Help!
halcyon karma
@earnest swan You should collect minimum 8 flags before 10th (i.e. tomorrow) to get preregistration rewards.
junior wolf
My game crashesh sometimes at loading screen for race and after I press watch for free advertisement pack.
Phone Moto g5 plus , snapdragon 625 processor
The main issue is crash at loading screen for race
opaque fern
Hello @cyan tinsel ! Yes it seems that alot of ppl have the same problem as you do! The A9 team is aware of this issue and they are working on it!
vital radish
If I tap the name changing option it dosnt respond
Same with the last 2 thing which is dark
They don't respond
If I tap
opaque fern
Hello! @vital radish Are you under 13 years old or when you were asked in the Age Gating you put an age under 13 years old?
glossy sparrow
Someone know how i fix this?
opaque fern
@glossy sparrow did you download the Game from the Google Playstore? or installed an APK?
glossy sparrow
Google play store,and i played from the launch...only today appeared this
opaque fern
@glossy sparrow that's strange! Did you change your Google Account or anything related to your google account?
vital radish
@opaque fern when I first installed the game it said "what's your age" or something like that then I wrote "13 (my real age)"
glossy sparrow
No,but i have connected 2 google accounts in the same phone,but is always like that,why only today is an issue?
vital radish
Can someone fix my issue plzzzz
glossy sparrow
I haved the same issue with the name and to connect to fb,but today got worse with this😂
cyan tinsel
@opaque fern 👍
vital radish
Damn
glossy sparrow
@opaque fern so what i need to do?
opaque fern
@glossy sparrow checking 😄
glossy sparrow
@opaque fern ok,i have a curiosity question,you are hungarian?😁
opaque fern
@glossy sparrow haha 😃 yes:P
vital radish
@opaque fern is my issue getting checked
opaque fern
@vital radish yes we are checking.
vital radish
👌 
junior wolf
Sometimes loading screen lags and game crashesh, For race.
short ember
Guys help me, my game is getting this type of error
opaque fern
@short ember did you play before you just started playing from today?
short ember
@opaque fern playing it from the day of launch
I already logged in with my FB and Google Play account
quartz grove
How to conect frinds
teal thorn
you cant
quartz grove
How to plat with frinds
teal thorn
rn friends arent avialable in A9
quartz grove
A9 mins
teal thorn
What do you mean by "A9 mins"? XD
quartz grove
Okk
teal thorn
right now private rooms arent avialable
and neither are friend lists
maybe in the future they will, but not now
tawdry flare
Developers are working on it .
solar wasp
@sturdy grail So, I have an issue on android device. I had an account with purchase and later I did a factory data reset on my phone. My account was connected to Google Play Account. So when I reinstalled the game and signed in with my account. All my data was lost. Can someone help me?
candid bolt
This is android issue section
tawdry flare
@solar wasp please contact customer care bro .
tawdry flare
Mina help u bro
sturdy grail
@solar wasp - pleas do not tag the team like that, posting an issue here should get you an answer. The customer Care can take around 7 days to get back to you
tawdry flare
@solar wasp tag me and other mod if u face any problem . 🙃
solar wasp
Okay.
tawdry flare
👌
uncut hearth
If I Watch Ads it stuck there don't know why....
And have to restart the game....
jagged meteor
👆 same
tawdry flare
@uncut hearth bro developer aware of that problem . Soon fix it bro 🙃
opaque fern
there wont be an update on iOS and Android for the moment
opaque fern
still having the problem when you launch the Game?
royal marlin
Tilt sensitivity got automatically reset to 50
topaz lantern
Tilt/tap both set at 50 and you can't change
Means you can change but they'll automatically reset to 50%
royal marlin
Yes
opaque fern
@topaz lantern supossedly it only resets when you go back to the settings section. So you can set it and never go back to settings.
topaz lantern
But I see no difference when I play with 50% and 100% ?????
haughty perch
My device is incompatible
vital radish
When moto e4 plus Compatible for Asphalt 9 Legends 😥
knotty plaza
My phone handles High Graphics with ease please give use option to max the graphics, manual control it's really bad makes 🎮 it hard to play ▶ without collison
I can't wait to download the new update.
short ember
Guys my problem was fixed
opaque fern
@short ember how did you manage to fix it?
you had the problem with the "You don't have a Google Play account registered." right?
dim tulip
does anybody here?
I have a problem while running A9
I see gameloft logo but after that I see a message: you don't have registered google play account, add account and try again
I tried adding again my Google Play account but it didn't help
dim tulip
#solved
upper tulip
I'm afraid that might not be the official twitter...
rocky torrent
upper tulip
Ahh, whoops, nvm, i'm not active in twitter, or i just don't use twitter at all 😅
tawdry flare
@dim tulip bro pleàse check that is your Play games app is updated or not .
dim tulip
I had solved that problem
by clearing cache
and my play games app is updated
app cache
asphalt 9
Really weird
tawdry flare
@wraith pasture bro post your problem on forum they help you in that case
dim tulip
I saw so many errors in various apps but that error I see the 1st time
dim tulip
Huawei Mate 10 lite
tawdry flare
@wraith pasture
Click on 《Post a new topic 》
https://forum.gameloft.com/viewforum.php?f=2322
@wraith pasture post your problem here with Twitter screenshots
@wraith pasture one more thing GL office off on sat and sun
So u get reply in till Mon evening
Xd😊
topaz ledge
Customer care works on Saturdays (and I think Sunday’s) as well
tawdry flare
@topaz ledge bro I know it's off on sat and Sunday for other gameloft game.
May be it's same for a9 also bro
raven fossil
vital radish
Same with me...i am too not getting notifications...and it's from date of soft launch😑
short ember
@opaque fern cleared my data
opaque fern
@short ember thank you!
dim tulip
@raven fossil same
vital radish
Please optimize the exynos 8895 not consistent 30 fps
ripe turtle
Same here I have not received a single notification if A9 since soft launch
Pls fix this cuz notification is necessary to know when my car gas refill is finish , when tickets refill etc
junior wolf
When is android update coming with all fixes? Major crash issues in loading screen
tawdry flare
I get car refill notification
tawdry flare
@wraith pasture yes bro dev are working on it and may be hotfix release soon .
wheat rose
MP using 4G works only 1/25 try.My internet speed is just fine to play other game.Anything I can do to fix this? Or is there something wrong with A9 server?
topaz ledge
@wraith pasture you can write all this in a single text, not 10.
@wraith pasture also this sounds like your device has some issues. I can't seen anything rendering late at all.
do you close all other background apps before you play A9?
edgy yoke
any admins online ? , i ahve a problem i can't see any real money pack or cars in shop is it normal ?
topaz ledge
@edgy yoke can you send me a screenshot in pm?
dire glen
when new update is coming
teal thorn
@dire glen this is not an issue dude
But, next update is coming when the developer team is happy with it
dire glen
i want a update , because i wanted that control sensitivity issue to be fixed
teal thorn
Dont worry, GL is taking feedback from this update. When they have it ready and they are convinced that the next update will be good, they will release it
sage nest
hello , could some one help me with my andorid issue i am having with asphlat9 : i try buy car and i get this error : [DF-BA-PDRC-14] , i play also other andorid games and there i dont have issue buying items in game
teal thorn
Some other people has been having this same issue. please, report it to GL's customer care service!
sage nest
i did
it so strange that its already for long time
how i change region i choose by mistake usa region in game
upper tulip
Did you change it when it's available to change only ONCE? @sage nest
sage nest
ya
halcyon karma
@sage nest Contact CC via in-game
trim radish
Already tried but still not working :(
sudden mica
Welp, Gameloft has to fix that issue then
upper tulip
Yeah, it's also happen to me as well, in Windows. yeah.
tawdry flare
@trim radish bro clear cache or change your isp for a while may be your issue solve. If u r on android .
ripe turtle
@trim radishdont use 4G .Use 3G you won't get that issue.
That issue happens with me in 4G too
But this issue needs a major fix anyways so
It's very annoying to use 3G and switch to 4G again when you are done with MP
upper tulip
Is it working? i might want to try that i think
ripe turtle
@echo shore it will be good if you note it bro and try tell GL
@upper tulipyes use 3G then no issue for me at least
But on 4G that issue happens
upper tulip
I see. let me try on my side.
ripe turtle
Ok
tawdry flare
@ripe turtle bro I use 4g but didn't face any issue .
ripe turtle
Not obvious that all players will face. but most faces
gloomy grail
But I installed from there @ripe turtle
upper tulip
@gloomy grail Try to clear cache of the game. but don't clear data.
gloomy grail
How pls? I have s8 but I don't find cache of a9 also because it never started from first day
gloomy grail
No 2 Times but is always the same
ripe turtle
You reinstalled 2 times
Oh no
Then that's major problem
Btw everybody had that problem once after soft launch
But it got fixed
Reinstall it will be fine
When did u last reinstall it?
gloomy grail
Yes 2 installations
halcyon karma
Goto app info to clear cache
gloomy grail
First time I installed just when it out and then the day after
ripe turtle
@gloomy grailwhat device?
gloomy grail
😭😭
halcyon karma
Goto Memoria Archiviazione
halcyon karma
No, intuition 😅
ripe turtle
@halcyon karmais GL already ware of the MP issue we were discussing above
?
Aware *
halcyon karma
@ripe turtle Yes
ripe turtle
@halcyon karmaok
halcyon karma
@gloomy grail Actually, I'm not familiar with Samsung UI, but you can find cache in app info and storage
gloomy grail
I decide to reinstall for 3 times 😡 😡
halcyon karma
In storage, if you click on cache, it'll ask for confirmation, if you click on yes, it'll clear cache
gloomy grail
Thx I try
halcyon karma
@gloomy grail Did you check if you have any updates pending in play store?
gloomy grail
Yes but all ok
halcyon karma
Did you check permissions?
pulsar plover
@halcyon karma game crashesh after watvhing a add and can't claim the reward or reduce refill time
short ember
It was happening to me
gloomy grail
@short ember now I finished to download for 3rd time and now try to install
And for the 3rd time it's the same problem
😡 😡 😡
vital radish
are you android
short ember
Game data
gloomy grail
I have no game data because I can't never play
glossy sparrow
@short ember how do you want to save data,i tried on another phone but if i reinstall always reset...
short ember
Whenever you play the game for the first time you need to login to Google Play or Facebook to save your account
even when you loose your account, you can get back
gloomy grail
The problem is to able to play first time because after that message the game switch off
short ember
If u still can't play then wait for hotfix
glossy sparrow
@short ember i can't, from the first day the game didn't give me the option,the "connect" was disabled..
gloomy grail
Like me @glossy sparrow
hard blade
is the freezing game before or after ad a common bug for less powerful devices? aka 2 GB ram
tawdry flare
@hard blade no bro it's common bug for all device . Soon it fix bro😉
hard blade
ok its infuriating6 times in a row on a aston vulcan timer (3h plus its just 30%)
thorn star
hard blade
is the sensitivity reset bug actually reseting even when i save it or just when i go to change the input method?
topaz ledge
@hard blade when you go back to change it.
hard blade
oh and why the F is the brake in steer mode a toggle for a drift mode rather than a thing i can tap or hold like normal
also has the oversensitivity bug when steering before something like 1.5 - 2 seconds into the race been reported?
tawdry flare
@thorn star ok bro . I forward it to dev
potent dirge
minor wind
Seriously?
Tried clearing cache, clearing data, reinstalled and nothing works. This is instantly upon starting the game so there's no option to even connect anything
rain marten
I just had this error message followed by a crash.
Also been having rare random crashes when loading a race.
Moto G5 Plus is my device
glossy sparrow
@minor wind same issue,if the support answer i will tell you
vital radish
Uh, all of the textures in my game are broken or something
its all black
How do I fix the textures???
scenic plover
vital radish
textures wont load on my end help
ripe turtle
Oh
vital radish
yeah um it isnt supported yet but it somehow still works but it has a black screen/no textures loaded
dusty wadi
So, I downloaded the game about 6 days ago and started playing it, then realized the graphics are low/ugly related to Asphalt 8.
However I continued to play the game. Today I watched a gameplay video and noticed that something's wrong on my phone/game. I'm running the game on high quality graphics. Device - Sony Xperia XA1. (supported I think)
I'm very upset about this. Can someone please help? Are there any solutions?
tawdry flare
This are serious issue .
vital radish
>Device isn't supported tho
tawdry flare
@vital radish try to clear cache and clear your ram before Start of A9.
vital radish
Ah ok.
tawdry flare
@dusty wadi please give a screen short of your graphic .
vital radish
Oh wait how do I clear ram?
tawdry flare
@vital radish BlueGuy#503 i mean optimize your ram .
vital radish
Oh
dusty wadi
@tawdry flare already given
tawdry flare
@dusty wadi bro is this in high graphic mode?
tawdry flare
Bro android dev are off now as soon he come we discuss about this . Till try to restart your phone and try it bro
dusty wadi
ok bro 😂
tawdry flare
@dusty wadi bro if you still face this prob we can only forward this prob to dev . You can contact customer for solution bro
dusty wadi
my phone is not strong enough to run on high resolution graphics
yes yes, i got an answer
i'm still facing the problem, it's been days since i installed it
i restarted the phone a thousand times since then
tawdry flare
@scenic plover bro Some of our players have sent us reports indicating that they are not able open the game and reach the main menu due to connection issues. Our development team is already doing everything possible to resolve this issue in a timely manner. Please accept our sincere apologies for the temporary inconvenience.
vital radish
:+1:
tawdry flare
😊
vital radish
Well mine works, just the textures and that
sage bluff
@vital radish you downloaded the apk from an unofficial website and you're trying to run the game on a device that we're not supporting
if we would have had no issues on that device, we would have officially supported it
hard blade
i got error out of ads for vulcan, and he adc mostly freze the game, this time it was 10 in a row froze
sage bluff
weeeell...
hard blade
if that even works
sage bluff
i'm not sure when that will come tbh
or, actually, if it will ever come
@hard blade what errors are you getting and when, exactly? at the end of the ad? what device are you using?
hard blade
there is also loading for over 10 seconds and tehn no ads available on the free pack
but i onlz watched like 1 today
teh vulcan says: error while synchronizing with the server (ERROR: ADS_ERROR: 0)
honor 7 lite
aka 5c, its basicly same with fingerprint scanner
If I knew it was actualy rebrand i wouldnt have bought it back then
hard blade
when i try to speed up the aston vulcan refill
sage bluff
send me a screenshot pls, because there can be several types of ads being delivered when trying to speed up the refill
a screenshot with the ad itself and one with the error message
hard blade
there is no ad, just hwen i click the watch ad, then the button turns to no more ads available
i didnt know it was possible
tawdry flare
@sage bluff bro he mean when he watch ads to refill fuel he get crash or stuck .
sage bluff
yes, i understand that, but i need some details regarding what ads are causing that
marble cedarBOT
Alright, @hard blade has been warned because 'Bad word usage'.
tawdry flare
@hard blade bro in which ads you face crash issue . Give ss
hard blade
because of this no ads thin I cant even do anzthing, but most of the ads that get me stuck are the pop casino and the video version of the dungeons and dragons or whatever is the match 3 with heroes
tawdry flare
Dumi bro Asus zenfone z5 not support a9 . Please fix it
@hard blade bro we all android player face crash and stuck issue while watching ads . Soon it fix bro
sage bluff
@tawdry flare Zenfone 5z crashes at launch unless started in full screen mode, can't support it for now unfortunately
hard blade
what how does it not start game in fulscreen?
tawdry flare
Ok😰 . Many Asus player want to play a9. And waiting for a9. Hope it soon come on Asus 5z bro
hard blade
this is the error when I try to skip refill of the aston vulcan
then it looks liek this
this lasts over 10 seconds
marble cedarBOT
Alright, @hard blade has been warned because 'Bad word usage'.
sage bluff
this bot isn't very smart sometimes 😄
hard blade
and then I get this for card pack evn tho I didnt max the normal way
hard blade
ok its 2e8013
testing it now the ads work again
well im gonna let it charge for now shoudl something happen agin ill be back
sage bluff
thx, will let you know if we find anything weird on our side
hard blade
ok that worked for onlz 2 ads now its out again, is there a hiden counter somewhere? it sall the same ads over and over anyway
tawdry flare
@sage bluff bro can u confirm me how much add we get daily .. ...
Bcoz I notice after playing 2 ads on third ads we face crash or stuck issue . 🤔 🤔
Some time in a day I watch 4 ads some times 2 or 3 . Please fix it may be crash issue resolve
hard blade
just got one more ad pack and its back to the same stuff with no ads
teal thorn
i think for Ads they are infiinite
tawdry flare
@teal thorn no bro there is limit of daily ads . Either 3 or 4
teal thorn
I thought for the fuel they were unlimited
tawdry flare
Nothing unlimited . Refilling also limited
tepid void
So when will anti aliasing will be fixed?
tawdry flare
Soon xd
teal thorn
From today to the next 3000 years
gloomy grail
so at the end how many have this problem like me?
gloomy grail
@scenic plover I reinstalled it 3 times always with the same error
And I can't do anything because after that message it immediately closed
My screen is taken by a vod elsewhere I can't see never that
opaque fern
@gloomy grail were you connected with a facebook or Google Play account?
if you were you could try to clear data... if you weren't i don't advise you to do that as you'll lose the progress
gloomy grail
I can't connect with nothing because it immediately close
@opaque fern and I have no data because I can't play 🤬🤬🤬
opaque fern
So you could never access the game from this device?
gloomy grail
Yes
I think my device is ok : s8
And 2 year that I play a8 without problem
I'd post the little vod but it is impossible on discord
opaque fern
hmmm.... i've seen this issue quite ofter nowadays ... i'm not sure how can we fix it ..could you please submit a ticket to customer care?
https://support.gameloft.com/contactus?igagame=A9HM&verify=yes
gloomy grail
Done
They answer me but theirs suggests doesn't work so I written them that but no answer
Someone else use s8 pls?
sage bluff
@gloomy grail can you try to clear the play store cache, Google play services cache and relog with your Google account on the device?
Unless you've already tried this, of course
wraith pasture
this one is pretty specific but I experience huge fps drops while playing in "performance"mode for some reason
when the 3 2 1 numbers appear at the start of the race
when you pause the game mid-race
it doesn't happen on default and high quality graphics settings
my device is htc one m9 (snapdragon 810)
gloomy grail
I can try @sage bluff
errant dagger
game doesn't work if use a vpn connection, have to disable my vpn connection to play it
glossy sparrow
@gloomy grail how many days you waited for the answer?
glossy sparrow
@gloomy grail because i made a report to but i still didn't have an answer...
gloomy grail
You have like my problem @glossy sparrow?
glossy sparrow
Yes
gloomy grail
Which is your device?
glossy sparrow
S9 plus
gloomy grail
Arf I start to think that our problem is like of p20pro : the fullscreen
But I can't open game not in fullscreen
You can do that?
glossy sparrow
Nope,the game was created already with this option,i don't think is possible,maybe in settings of the game?
gloomy grail
Maybe but I can't open it 😡 😡 😡
glossy sparrow
Me too😭 😅
gloomy grail
For now I go on a8
glossy sparrow
I don't like a8,for me is to hard...before a9 i always loved real racing 3 :))
glossy sparrow
Yep,im very upset,because i was in top 5% in that lamborghini challange,a day after got the issue
gloomy grail
Oh so you can play for a little bit
glossy sparrow
I played the game from the launch...i have progress and if i reinstall the game,my progress will be lost
gloomy grail
Me instead I never can play
I reinstalled it 3 times always with the same problem
glossy sparrow
I hope they will fix it
tawdry flare
@gloomy grail @glossy sparrow bro dev are working to fix prob as soon possible. It is recently launch in India so it take time.
glossy sparrow
Ok
tawdry flare
Xd
@glossy sparrow @gloomy grail bro pleàse contact customer care for faster response and solution of your problem .
glossy sparrow
Done,i still wait for answer
glossy sparrow
Ok
tawdry flare
😊 xd
glossy sparrow
@gloomy grail try to go to settings,permissions and disable,it worked for me :)
small bough
glossy sparrow
Oh,ok
gloomy grail
When Will arrive a fix in Europe?
hard blade
wtf I won a race and then it failed to connect to network
network status not syncing, andthe conneting is in the backghround, thephone is online
upper tulip
@hard blade Unfortunately, servers is down at the right moment.
upper tulip
Server is down @small bough
ripe turtle
@sage bluff @teal sail
Looks like the server for several Games are down including A9, A8 and Asphalt Street storm as far I can check .Pls inform GL
lean yoke
they forgot to pay the rent XD
teal sail
@ripe turtle servers are back online
tawdry flare
No problem . Dev are working to solve our problem .
scarlet trail
teal sail
Give it a sec
ripe turtle
Android servers r back now
royal juniper
My cost real money section is blank
It used to show offer on my currency
But not anymore
Please fix
mellow dove
Im not getting hdr graphics on my 4gb ram mid end device I set it default to high quality but I don't get hdr and high texture on my Lenovo vibe k5 note android 6.0 pls fix this😟
ripe turtle
Same here @mellow dove
Mine is Note 5 pro Xiaomi Snapdragon 636 having 6 GB RAM still not hdr gfx
A9 android gfx sudx
Suxx
royal marlin
See
Before it was 32 bp to unlock . But after getting 3 bp still 31 to unlock . 😡
teal sail
@sage bluff lol don't get sad 😛
sage bluff
well, i have no answer to that, no idea why the counter isn't working as it's supposed to - on my device it's working perfectly fine 😃 drop a message to customer care about this, they should provide additional blueprints in case you're missing something
royal marlin
No only me .
ivory lake
That's weird. Sometimes when I'm searching for multiplayer race my game is freeze and I can't doing anything except close it. This happen on wifi and LTE connection. Galaxy S7 exynos
remote meteor
you couldn't press the back button on the left corner to go back ?
hard blade
game crashes when I press events
and first the music stops
maybe its hw issue cause I pressed on the phone on a flat surface checking if it can contact the plate better to conducion cool it
opaque fern
@hard blade hello! please connect to a facebook/google play account to save your game data and try to reinstall the game.
vital radish
to much info my brain take take it dies
hard blade
I installed gogle play games and it doesnt work, says could not connect to google
omg what if it deletes the profile if I close the game?
should i keep the setting as log in automaticaly?
opaque fern
I have it like that on mine
hard blade
but I didnt have the google play games app when i started the game isnt that problem potantially?
opaque fern
but after you connect install that app go to Settings -> connect and connect there
what about facebook ?
hard blade
it prompts em intall ne version, but i already did and when i return to the game it said it didnt connect
opaque fern
you wont lose progress only if you uninstall
hard blade
ok
opaque fern
so is it working? did you manage to login with Google Play?
hard blade
after anotehr restart this time from the app it shows connected
so when reinstalling should ilaunch it from google play first?
opaque fern
Now that you are connected to google play ... your save is stored on your account.. when you reinstall...you pass the age gate and most probably it will ask you what save do you want to use
and you select the one that is with google play
or you can connect from the screen after age gate.
you have Connect with FB - Google play and Play buttons
hard blade
is there a way to check the sata is really backed up
opaque fern
there you tap the google play and it should ask you
hard blade
?
hard blade
oh so if i have this i can play the same profile on another phone and go bback to this one when i close game there?
opaque fern
Yes.. you can use multiple phones to play the game...your save will be shared on all of them as long as you are connected to Facebook or Google Play ... but you can only play on one at a time
hard blade
ak as i expected
ivory lake
@remote meteor if it's freeze, i can't do anything on that screen and press this button too
hard blade
Im reinstalling will see after, i also had another app that didnt work until reinstall, warframe nexus
hard blade
canu translate that from italian?
sage bluff
no google play account registered
that's what it says
did you try to remove the google play account from the device
and add it again?
gloomy grail
Yes but nothing
And in game I can't do anything because as you seen it immediately crash
opaque fern
@gloomy grail someone told me that restricting permissions (Contacts,Storage) worked for him
can you check?
gloomy grail
I tried also that
If I uncheck those the crash on gameloft logo
If I check those the game makes like you see
compact sand
I cant log to fb, change my nick
And few more things from settings
And 2 tabs from profile
opaque fern
@compact sand are you under 13 Years old US? or 16 Years old EU?
compact sand
I am 15,5+ Eu
compact sand
I can reset the game without losing my data?
opaque fern
no
opaque fern
When you get 16 years old you can ask for an age change... from CC... until than... you can't do anything..
hard blade
but where they find the age?
compact sand
Start of the game
Okay i starting again but i cant login to fb
Google play only
@opaque fern
Maybe you know
opaque fern
so you can login to google play but no facebook?
compact sand
I uninstalled fb and it works
Now its all good but have to start again
8h of playing wasted
But i have a bit experience now
hard blade
Finally I found time to reinstall and now it works ok
tawdry flare
@royal marlin same prob I am facing . My bp not get down when I get bp of same car .
I already complain about that issue to dev . When I get one bp of a car 12 left after it in 2nd card if I get again same bp of car it show me same 12left bp . Y not 11bp . It need to fix urgently bcoz it is wastage of our hard work and time . @royal marlin
topaz ledge
You still get the BP’s. It shows how much more you need after getting all the cards from the packs.
tawdry flare
If I get 2 bp of same card then one of my bp is wasted . Bcoz it show me 12 not 11
remote meteor
wasn't it just an issue of display the wrong counter, i thought we still got the same bps ?
slate sierra
This game it's not compatible with a ZenFone 5 why
sage bluff
crashes at launch
tawdry flare
Dumi bro pleàse fix Asus z5 compatibility. Many players are waiting to play a9
royal marlin
@tawdry flare club me or players add karo yaar
tawdry flare
Ok
devout girder
When i watch add it crashes @compact ember
tawdry flare
@devout girder bro they already working on it . Soon fix ....😉
past knoll
performance
scenic vigil
When you go to a Multiplayer race, It shows you a Connection error, then the game backs you to the car selection screen and a Gas is consumed
vital radish
Servers down
dire glen
when they will be up again
devout girder
@vital radish where can I get notification? Cuz i didnt get one😅
tawdry flare
@devout girder m game open . Check urs
devout girder
@tawdry flare thanks...
tawdry flare
😉
pulsar plover
After one week of report
Still the game crashes after watching an ad
pulsar plover
nimble lotus
1st of all, pls don't ping mods or GL devs for issues. We will respond asap.
So, you started an ad, and after the ad ends the game crashes, right?
pulsar plover
@sage bluff samsung s7 and s8 plus
If it is a pack i can get the reward the next time i open the game
But if its refiling a car , it never works
Plz fix this crash
remote meteor
it doesnt crash 100% 😀 be patient and wait for the update
tawdry flare
Dumi we are getting rewards after restart of game.
@pulsar plover bro ads bug investigating going on . Soon it fix . Till patience bro
pulsar plover
@tawdry flare yes but how about refiling a car ?
does it reduce time after restart ? NO
this is the last day of MP and i'm getting stuck because of this bug
tawdry flare
@pulsar plover yes bro car refilling ads also not reduce .it stuck on 40% . I also face it
compact ember
hello
both Ad pack and Ad refill are working well on my device
can you pls recheck if you still have issue?
it's great if you can provide a video 😃
thanks guys
tawdry flare
Ok sure
@compact ember still facing stuck and crash issue . Video below
https://youtu.be/AW3EvoNh_hc.
Device-samsung A9 pro
Platform -android
Asian server
3rd time my game crash while watching ads after your announcement above
compact ember
thanks for reporting
we have ads issues with some specific devices including A9 Pro
the developers team is investigating
we will try to fix it in next update
pulsar plover
@compact ember occurs on s7 edge and s8 plus, too
compact ember
thank, we are on it
pulsar plover
tnx ❤
tawdry flare
😊 😊
onyx wraith
I'm having issues with crashing trying to see videos too. It happens both on watching the ads to refill my fuel and for the Ad Card Pack. I have a Motorola z² Force.
empty nimbus
I'm not sure if I gonna explain it right
When I in the middle of the game or at start the game freeze like crazy and then this show I have no problem with my WiFi
vale chasm
my game crashed 5 times in 2 hours on galaxy s9
remote meteor
did you put the game on multi task then go back, if you multitask or switch to another application, the MP will be disconnected
empty nimbus
I didn't
sudden mica
@topaz ledge, care to explain this?
topaz ledge
@modern verge the system shows how many bps you need after gaining all the bps in the shown rewards.
So it doesn’t count down each pack you open.
modern verge
Ok I gotta yeah its counting total of it and showing how much to left for star up
karmic hare
why if i want to play multipayer always no conect
dire glen
no new update ?
upper tulip
That's the same issue on me as well within the Windows platform @karmic hare
karmic hare
so how to repair this issue?
upper tulip
i still have no idea, because i'm still struggle myself with it. and yeah Android and Windows, some players has that problem when wants to play MP...
tall steeple
Hi, For network issues please try these steps once :
- Play in A strong continuous internet connection.
- Try using your mobile data and see if you can play or switch it to WiFi and change it back to mobile data.
- Try changing your network providers and see if you can play.
remote meteor
i play the game with wifi and have never encountered that network problem, it still shows me as having a poor connection in MP though
tall steeple
@remote meteor Can you please try using your mobile data once and see if you can play? Or try switching network providers?
remote meteor
let me try with another network provider when i get home
minor yoke
can i get some anti aliasing please
remote meteor
@tall steeple work perfertly fine
mint socket
hai can someone teach me how to get past this ad? i tried doing what it says but i keep on failing :(. i tried refreshing too but i keep on getting this ad
remote meteor
it should give you the close button to end after 30 or 40s
mint socket
i tried waiting for 2 mins and there's no close button 😦 i need to quit the app to exit the ad
ripe turtle
What the **** I just played it 1 hour ago it's not working now ..showing this message .
Suddenly.. no idea why it is happening
Device Redmi Note 5 pro
@vital radish
Bro pls note it. I just reinstalled game to fix it but it's still not working
I just asked some other Redmi users. few of them having same issue
tall steeple
I too got the same error when i took apk and other files from my friend. Please download the client from the play store and it will be fixed. @ripe turtle
ripe turtle
@tall steeplei downloaded it from play store right when it launched and playing it since then .No problem But it just started suddenly now
tall steeple
Try clearing the cache of the game and then reinstall the app from the play store again. See if the problem still persists. Please let me know if it still persists.
ripe turtle
@tall steepleI don't come to complain before doing everything possible .
It not fixed after doing these
@tall steepleBut just
Nothing
errant dagger
Game just stuck at gameloft logo reinstall and clearing cache won't help zuk edge
@ripe turtle try to launch the game from google play games and make sure playstore is running i think issue is game not able to get user account info. Also may check app permission change access details from prompt to allow run the game if show error related to account close the game and change permission to prompt
lunar swift
Screen gets stuck at this ad playing screen
The ad never plays and there is a constant buffering
ripe turtle
@errant daggerok will try
ripe turtle
@errant daggerthanks for the advice .It's working with another reinstall and play store runing in background
lean yoke
it's acura season @hushed crescent
hushed crescent
lean yoke
no better car than NSX
hard blade
it gets stuck with a overlay when I try to play ads and refueld cars, just he loading bar spinnign, sometimes closing it wil lock the game too
srs why isnt more complaining about the ads gettign stuck and not even loading? some clanmates have tis problem too
its even worse tthe ads that dont play get counted in the ad limit
hard blade
that is the ad limit message
hard blade
try reboot the game
hushed crescent
Why this game dont receive updates on play store
hard blade
they working on a big update and it will change the handling and potentially events too
hushed crescent
How much days approximetaly @hard blade
dire glen
why the game is not on asus Zenfone 5z ?
tawdry flare
@dire glen bro dev are working in it . Soon it come on Asus
narrow coyote
mystic fjord
This the new and improved pop-up screen, made precisely so that people don't get jumpscared by it
topaz ledge
@mystic fjord gets it 😉
tribal isle
lament owl
sage bluff
@tribal isle that device uses a GPU released 4 years ago... RAM isn't the only thing that matters, the GPU & CPU matter more.
tawdry flare
@lament owl which device
@tribal isle bro your gpu is soo old . Change your phone bro .
dire glen
any news for update ?
tawdry flare
@dire glen 2 wait little bro ur device soon support a9
sage bluff
asking daily when we'll release the update won't make us release the update faster 😃
dire glen
lol 😂😂 true af @sage bluff
dire glen
kk 😂 @sage bluff
tawdry flare
nx
lunar swift
As I completed the race in Time Limited Event for Rezvani Beast X Day 2/4, I received this error and the app crashed. I restarted but I didn't receive any reward. Can anyone tell me where can I report this.
Also the event showed a success since it went from 4/10 to 5/10
topaz ledge
@opaque fern
lunar swift
No I am able to play
Just not able to win the same race 🙄
Jokes aside, but the card pack never opened when I restarted the game too
onyx wraith
So, in about 3 races I've done on multiplayer, there were instances I've gone off a ramp, (where I never went very high), but all of a sudden, I'd wreck out of nowhere. There have been instances where I've gone higher off ramps, (be it Career, Multiplayer or Events), but this is a little disheartening.
I'm on the Motorola Z² Force
wooden cove
my shop is "bugged" i cant see offers for money ? there is just nothing 😄
topaz ledge
@wooden cove happens sometimes but not often.
ripe turtle
@vital radish man is GAMELOFT aware of the 4G network issues in Multiplayer ? If yes then good .But it's really annoying I lose rating always playing on 3G as network glitches a lot .So I need 4G without any bug .
I hope Gameloft note it and fix it in the next update
The following photo is of just a disconnection in 3G due to low network
But 4g issue is different
vital radish
let me check
ripe turtle
@vital radishok
If you need a detailed video of a 4G issue then tell I can make it easily .That bug always happen if I use 4G . Many players too have that issue.
dire glen
@ripe turtle hmm , mine also don't work
ripe turtle
@vital radishnot reply
ripe turtle
Asphalt 9 Multiplayer issue on 4G detailed video
https://youtu.be/4tYp2eztUJ4
ripe turtle
@vital radish I have posted my issue into the forum too and I got few supporters also
https://forum.gameloft.com/viewtopic.php?f=2328&t=652435
I shall also tell others who have the issue to reply to my thread
slate sierra
why the problem of crash, is not set on asus zenfone 5?
ripe turtle
So this is a bug that reset the game data and ask you to download the whole game again?
Should be noted @sage bluff
sage bluff
did you clear the game data from the settings?
or did you use any 'magic cleaning tool' to free space on your device?
ripe turtle
@sage bluffno man I am aware of those things I don't do such mistake .And as I can remember i didn't open any cleaning tool after last playing the game (last played 1 hour ago) + I don't use any cleaning too .
sage bluff
to be honest, this is the first time i'm seeing something like this
only happens if you only download the APK from a 3rd party website
or if you delete the game data folder from the internal storage
ripe turtle
@sage bluffi have seen something like this one or 2 times before in my team mate
sage bluff
it shouldn't happen on its own
are you using an SD card?
that was removed from the device or something?
ripe turtle
@sage bluffman nooo I didn't do those I know well that the game data is situated in Android obb com.android .... A9HM folder, i don't do anything with that bro .Just reinstalled from play store 5 days ago due to another bug
ripe turtle
I also told that bug here so someone told me to reinstall so I did .And I also used to install from play store alwyas.
Yes it's empty now
Well I can download it but just saying if it's a glitch it should be fixed
ripe turtle
Thanks for your attention bro .
Redmi Note 5 pro ( Snapdragon 636 - 4Gb 64GB)
ripe turtle
@sage bluffthanks
@sage bluffi forgot to tell one thing .
I just noticed it's just happen I updated the Software of phone just now by OTA
sage bluff
ah, that's good to know
ripe turtle
It's happening after that
@sage bluffso it's not happened b4 such
I updated b4 too A9 files not got removed
ripe turtle
No .just a minor update .8.1 to 8.1 android version not change .
Just MIUI Version Update 9.6.3 to 9.6.4
sage bluff
ok, so from MiUi 963 to 964
ripe turtle
@sage bluffya
ripe turtle
@sage bluffthanks
sage bluff
these details make it much clearer, have to see if we have the exact device somewhere in the studios 😃
ripe turtle
@sage bluffthank U man 😍
sage bluff
no worries, hope we'll find what's going on and prevent it from happening in the future ^^
ripe turtle
And @sage bluffpls also note this problem.. I tagged Fabien but he didn't reply .Idk je note this or not .It's on forum many other people have same problem .It's not device specific .Mainly indian people have this problem .
https://forum.gameloft.com/viewtopic.php?f=2328&t=652435
It's my thread
sage bluff
let's see
ripe turtle
@sage bluffokay
sage bluff
Even while using a 4G WiFi it happens
what do you mean by this?
a hotspot done with a 4g modem/phone?
ripe turtle
@sage bluffYes I wrote there
@sage bluffit happens
@sage bluffAs far I know most my indian friends I know who play A9 have this problem
@sage bluffits fine on 3G but the experience of MP over 3G isn't good cuz 3G network is not so fast .
I need 4G for MP
sage bluff
do you have the same issue when using a regular wifi?