🤖・android-issues

[marble cedar]

naseem_mc has been warned

Reason: Posted an invite

omar12345gx has been warned

Reason: Posted an invite

bigbrainplayzyt has been warned

Reason: Posted an invite

[vital radish]

Depends on if its connected with a Google Play account or not

[vale pike]

it is

[vital radish]

And will you have the same email on your new phone?

[vale pike]

yes

[vital radish]

Then it will be transfered

[vale pike]

ok thanks

[unreal wing]

The race started and the game crashed. Lost tickets again. Thank you for not fixing game crashes!!!!! Love this game ❤️😍❤️

[alpine barn]

My club is registered for clash
But it's showing me that you club is not registered for clash

[reef schooner]

The same is with our club @alpine barn

[bold shadow]

It's normal
Don't worry about that.
Ur club is registered

[magic rover]

What i do for this issue, obviously restarted the game multiple times throughout the day

[magic rover]

If you go into it and it says you're registered then don't worry, you will still be registered

[alpine barn]

Ooh ok thanks 🙂

[shadow warren]

There's no Decal selection for the ATS Automobili ..even if u get the decal...nothing shows up

[reef schooner]

Forget abt decal bro benstokes we not even getting single bp in ats for now@shadow warren

[shadow warren]

That's true though...I posted this cause I just noticed it.

[reef schooner]

played many races but still stuck at 48

🥲

[marble cedar]

alexanderblock97 has been warned

Reason: Posted an invite

[queen cargo]

@pastel gale The game crash saga continues... Every single day since this update was launched, the game is crashing at least twice every day... Changing the internet connection (WiFi/Data), clearing cache etc have not resolved the issue at all 🥴

[marble cedar]

alexanderblock97 has been warned

Reason: Posted an invite

[glad juniper]

@pastel gale, this is true we will have new garage levels why did I find this news incredible?

[marble cedar]

thxsomch_. has been warned

Reason: Posted an invite

[last mica]

Why won't it let me connect to my google play

[silent bobcat]

It's a joke

[regal tartan]

They are in the official visuals

[spiral aspen]

I thought it is a bug, lol

[shadow warren]

Thts not the decal....cause that was available from the start

[bright juniper]

Hello, I have a problem installing Asphalt 9 on Nvidia Shield TV. Does anyone have a similar problem? Is this the end of support for Nvidia Schild TV?

[fierce fox]

Hey how do I type in club chat it just says you cant participate in chat at this moment

[cloud wharf]

This keeps happening whenever I load the game

[marble cedar]

j.emanuel.22 has been warned

Reason: Posted an invite

[granite talon]

Same... 50 races in last 5 hours.. 0 blueprint.. How do you even call this a game? @pastel gale

Is this all a big prank? Do you guys enjoy making people miserable wasting their time and laugh at their backs? Otherwise why.. Is there any alternative explanation?

[whole fiber]

Game still precises more optimization in Android devices. I'm still facing hard lagging in high objects supersaturation zones like Eiffel Tower section. 60 fps works great until i head to that section.

[marble cedar]

notzlay has been warned

Reason: Posted an invite

[brave sage]

It's the decal

[shadow warren]

Thats just lame then.

[fierce birch]

There are only credit rewards in the st.patricks day event, was this intentional

[pastel gale]

Yes?

[desert ridge]

ATS hunt stage 4 now, 30 races and I'm still at 8 /54.. 5 guaranteed, that's only 3 BPs for 30 races. That's a far cry from Ultima hunt 4* stage.

You guys shouldn't have said like it is like Ultima hunt if you tweaked the drop rates. That's very bad.

Also Clash, brand Pininfarina, I used Batista isn't it a Pininfarina? River Park #23, 130 points not awarded.

[desert ridge]

This is sick, they are mocking us with all the credits rewards, even for club rewards in events.

10k credit club rewards in SE, that's truly awful

[worthy elk]

hi guys
when i try to login in my account with my progress it just shows connecting nothing happens after that

[pastel gale]

contact customer care

[worthy elk]

from where

[pastel gale]

https://gameloft.helpshift.com/hc/en/15-asphalt-9/contact-us/

[worthy elk]

they take too much time to respond

can u provide their number

[marble cedar]

swayamswaroop has been warned

Reason: Posted an invite

[barren inlet]

Dang

[strong schooner]

It is and isn't.
The decal from the reward matches the official color that already comes with the car.
But the car doesn't have a "decal" option. So the reward has no value / is useless.

[brave sage]

Actually that's true

[novel trellis]

missing sponsorship reward one

[tulip trench]

Umm,I have done over 200 races in the car hunt and only got 3 BP :/

What a waste of time

[limber wagon]

why is manual not working on my device , it malfunctions and goes immediate right or left and doesnt take any interaction

[brave sage]

Are you talking about the special hunt for ATS GT?

[pastel gale]

Check your phone's gyro

[limber wagon]

it works totally fine in asphalt 8 and other games, i hv to on and off it many times to make it work in a9

[fierce fox]

I have 2 issues first is that I can't type in club chat second is I can't change my name when I click that pencil icon I cant click it for some reason

[pastel gale]

contact customer care via the in-game button for assistance

[worthy elk]

nah...did everything

[marble cedar]

sanchitpandey has been warned

Reason: Posted an invite

[wicked gulch]

Excuse me @pastel gale Can you tell me how can i access this Showroom event now? Should i contact customer care directly about it?

Asking because i had my Honda Civic maxxed out long before showroom events launched, hence i m locked out completely because i cannot access Honda Civic Showroom event either

[pastel gale]

Yes please contact customer care

[glad juniper]

@pastel gale , please answer my question regarding the new garage level, is there really going to be one or was it just a joke?

[pastel gale]

The post was a meme, but we are working on garage levels

[glad juniper]

thanks for answering

[delicate venture]

[marble cedar]

sanchitpandey has been warned

Reason: Posted an invite

[marble cedar]

jisan_ has been warned

Reason: Posted an invite

jisan_ has been warned

Reason: Posted an invite

[tulip trench]

No,the rank c car,I forgot how to spell it

[brave sage]

AH33 drops are fine

[tulip trench]

No they are not for me,they suck

[brave sage]

That's odd I maxed mine from 1* in 3 days

[tulip trench]

You must have legend pass so you can do more races

[brave sage]

No I'm f2p

[tulip trench]

But how?
How much BP do you get per 10 races

[brave sage]

2 to 4

[tulip trench]

I get 0

[brave sage]

Anyways what I'm saying is that this is not an issue with the game it's and issue with your drops, which is pure rng, so there's nothing the devs can do to fix it

[tulip trench]

What is rng,sorry after this I'll stop

[brave sage]

Random number generator, so basically it determines how many bps are dropped from the packs

[marble cedar]

sanchitpandey has been warned

Reason: Posted an invite

yahiko9798 has been warned

Reason: Posted an invite

[marble cedar]

ui_slay95 has been warned

Reason: Posted an invite

ui_slay95 has been warned

Reason: Posted an invite

jisan_ has been warned

Reason: Posted an invite

ui_slay95 has been warned

Reason: Posted an invite

ui_slay95 has been warned

Reason: Posted an invite

[marble cedar]

ui_slay95 has been warned

Reason: Posted an invite

[onyx steppe]

Why

[marble cedar]

yahiko9798 has been warned

Reason: Posted an invite

[tulip trench]

Oh

[fierce scroll]

I get this glitch every now and then. Then the game crashes...

[rose nimbus]

@pastel gale I can't find the Lamborghini essenza SCV 12 .please add it .

[granite talon]

Only shows connecting but never connects... Already restarted device and reinstalled the app 50 times.. Same story. Helpshift does not help/reply. @pastel gale @wanton tapir

Conversation ID: #2924233
Conversation ID: #2925782

Player ID: a-c13d792

[pastel gale]

Customer care will reply as soon as possible

[granite talon]

The first conversation ID was from 3 days ago... No replies... The other one was from yesterday, no replies either.

Finally a couple decent events this season and now I can't login... why would this even happen.. Please help 😦

[fierce birch]

pog

[umbral owl]

Logic issue!
We have finished Lykan Neon event a week ago
And yet rewards from the Legend Pass for it are obtainable just now.
There is a survey in game going on right now about the Legend Pass
This is one of the main issues
Reward timings

Same goes for the Season Finale MP rewards at the end
Since we are getting BPs from MP for all of the Special Events after Special Events finishes, which renders them quite useless for that event

[proper nexus]

Whats. This update

[novel trellis]

What is this tokens showing but reward credit only 😂 so irritating visual

[granite talon]

3 days already no replies from helpshift.. @pastel gale @wanton tapir

Please help solve this 😦

[unreal wing]

...for 3 years now...We want the exact date when it will happen.

[noble helm]

Unable to use 6 of the vehicles in the card pack and epic in MP2.
List
s7 twin
ts900
huayra R
countach 25th
miura
Hussayra

[jade ore]

@pastel gale I'm not able to change my country in game... there's no option to change country and it shows contact customer care to change country but in customer care there also I don't have any option to change it...?

[low quest]

Even I have issue for multiplayer

My race always starts 30 sec late bcuz of this I gave playing multiplayer

[fierce fox]

@low quest network issue

[umbral owl]

Hi @pastel gale
I am giving a voice for several people around with the same issue in game
Unleavened event has no F1LM key
There are several players I know have F1LM maxed at 6* yet no key
Please add key for this stage
It would be fair to unlock the car who has maxed it
Thank you for your support and efforts 🙏

[fierce birch]

The car needed for the unleashed event is the AF8 not AF10

[covert widget]

Is it true that every car on car hunt has different drop rates?

[leaden plume]

No.

[covert quarry]

F1lm packs?

[cobalt fern]

they're here now, restart game if you don't see them

[boreal shadow]

I spent the last 30 minutes trying to start the game ( I've already checked my internet connection ). Please help .

[last notch]

Same issues from there

[boreal shadow]

Android right ?

[last notch]

Yep

[vital radish]

cannot obtain epic for 4 & 5 star condition, but did get 6 star rewards, have done the race three times now under the time limit and they are not dropping

[fierce birch]

It's probably because you got them before the event was reset

[vital radish]

before it was reset?

6* reward wasn't there before they reset it and added packs and the key

I definitely didn't already have them

[umbral owl]

Thank you again Codin from me and my friends who were asking for the key 🙏

[queen cargo]

@pastel gale After the recent update, the game crash frequency has increased from 1-2 per day to 7 🙄

[carmine shale]

@pastel gale Please solve it

[rose nimbus]

@pastel gale Again and again .

[ebon island]

Actually It's AF10 not AF8😅

[carmine shale]

@pastel gale When I start mp races game crashing frequently

[night spindle]

Why there are no Essenza SCV12 packs?
Is this a bug or a feature?

[fierce birch]

Only the key was missing before the reset, the eips were already there

[fierce birch]

it wasn't possible to know at the time which one was correct 🤷

[marble cedar]

hakox35 has been warned

Reason: Posted an invite

ghayoro has been warned

Reason: Posted an invite

[marble cedar]

ghayoro has been warned

Reason: Posted an invite

[lucid jungle]

Too expensive

[sleek kelp]

Don’t tell them about the S class cars upgrade costs

[fierce birch]

or anything above C class

[vital radish]

@pastel gale I have a question

In the F1LM unleashed, what's the point of having these tokens at various levels, if this third stage of the unleashed is going to be playable only when you have a 6 star F1LM.

[bold shadow]

You need key(unlocked F1LM) to play the event
No matter 1* or 6*

That's why there are different rewards on each star

[vital radish]

can you have a 3* F1LM and play? No

You can play only if you have key, which means only if you have it at 6*

[leaden plume]

You can have 3* F1LM if you won key in GrandPrix

[bold shadow]

It's a GP car

[unreal wing]

Please don't waste our time

[vital radish]

I still can't see ghosts in clash. What's up?

[cloud vault]

They removed ghost from everyone because it was somehow giving bugs and crash while doing attack race.

[sleek kelp]

What phone do you have

[bold shadow]

Which device?

[woven dew]

Realme 9 5g se

Takes to much time to start the game and sometimes it doesn't even start

Stuck at loading screen

[marble cedar]

ze15 has been warned

Reason: Posted an invite

[woven dew]

Realme 9 5g se

[patent sand]

@pastel gale Please solve the problem of the Clash Club Ghost because it does not appear

[marble cedar]

el_j_alias_fxy has been warned

Reason: Posted an invite

[errant kestrel]

I can't even download it even after having 9 GB free

[vital radish]

@pastel gale Game Freezing happening again and again

[visual thicket]

It happens to me too

[vital radish]

But @pastel gale Doesn't respond

Very hateful experience and they do nothing

[bold shadow]

Same with me

In every 3-4minutes

Not able to play tle and multiplayer bcz of this(C bug}

[unreal wing]

Same here. We've been waiting too long for this issue to be fixed. They don't deserve our money.

[clear shoal]

It happens to me too

[marble cedar]

dsbanak has been warned

Reason: Posted an invite

[bold shadow]

They always make excuses that they will fix it in the next update..

[unreal wing]

Two updates already and this issue has not been solved yet...

[sly sparrow]

Same happening with me

[granite talon]

20 races for 1 bp in car hunts... 60 races for 1 bp in w12/sian showroom... You're wasting your breath.

[marble cedar]

clubertpro has been warned

Reason: Posted an invite

meliodas_samax has been warned

Reason: Posted an invite

[marble cedar]

venomez. has been warned

Reason: Posted an invite

[marble cedar]

venomez. has been warned

Reason: Posted an invite

[marble cedar]

dabi_edits. has been warned

Reason: Posted an invite

[jade ferry]

Please, fix the required rank this showroom. It should be 1448, not 1450

[jade ferry]

The drop rate is getting worse. Today I played 15 times more but only got 2 bp. @pastel gale Please,fix the drop rate

It has wasted my time and my internet kouta

I want to unlock the car as soon as possible.

Another 35 bp for the max of the car

[tulip trench]

@pastel gale Can you please enable screen record audio on asphalt 9? Please it would be helpful for android users

[minor comet]

@pastel gale I am getting the same rewards since the sponsor thing got released idk if it is a bug or not

[queen cargo]

@pastel gale Cannot begin race in my own attack street; shows "race in progress" 🙄

[marble cedar]

gi3scx5or has been warned

Reason: Posted an invite

[fierce fox]

The infiniti black project s showroom says that it's a max out event but where are the epic import parts I didn't even get 1

And also if you remember I am the guy that reported the issue of not getting to chat in club and couldn't change my name after thinking I found out the issue was my age when I first came into the game I was 11 but now I am 13 so how do I change my age

[unreal wing]

Why is this difference??? The game should be equal to everyone!

[cobalt fern]

1st pic is for someone that doesn't own the car, 2nd pic is for someone who has it already at 3*, the rewards adapt to your garage progressoin

[unreal wing]

I see 55 on my screen and at the end I get 19. So I pay money for LP, I play car hunt during game synchronization with days and at the end I get less rewards than players who didn't pay money and didn't struggle with unplayable game! Is it fair?

Please tell me the difference between one of the previous contacts and the Ferrari one.

[mint wigeon]

[cobalt fern]

If you get less rewards than advertised please contact customer care to get your missing rewards if it's the case

[unreal wing]

I will. Thank you @cobalt fern

[vital radish]

@cobalt fern why I don't get this car in my game

[cobalt fern]

I think the offers are not the same for all

[gritty idol]

Exactly problem rn

[kind dagger]

Why the game keep closing suddenly during hunt race or when trying watching the ads
Literally this is at least the 10th time today

FIX THIS ANNOYING BUG FOR GOD SAKE

[marble cedar]

cabm2004prox has been warned

Reason: Posted an invite

_daddy_calling_ has been warned

Reason: Posted an invite

[gritty ferry]

My internet is literally connecting and it seems like it's bug

Please fixed it

[tulip trench]

@pastel gale Can enable sound recording in asphalt 9 android

[marble cedar]

.neverlos has been warned

Reason: Bad word usage

[gritty idol]

Restart your internet

Then try again

[gritty ferry]

Thanks

[gritty idol]

You're welcome

[marble cedar]

kartiksenger has been warned

Reason: Bad word usage

.neverlos has been warned

Reason: Bad word usage

[vital radish]

@pastel gale Happen again and again

[silent tangle]

I have an account which I access through huawei app gallery i want to change and login to this account through Facebook, is it possible ?

if so can someone guide me how to do so

[noble helm]

Metropolitain > Metropolitan

[bold shadow]

😭

[pastel gale]

Try to uninstall and reinstall

[brave ivy]

@pastel gale This is unbearably repetitive from the past 2 weeks

[mint wigeon]

Try update the game

[unreal wing]

Thank you for your advice Hehe 👍

[cobalt fern]

np happy to help

[marble cedar]

juanitogamer0233 has been warned

Reason: Posted an invite

[marble cedar]

juanitogamer0233 has been warned

Reason: Posted an invite

[gritty ferry]

[clever bronze]

Hola

En que país son

[young kernel]

English please

[strong schooner]

First go to setting > Connect and connect to Facebook.
Now to login again go to your phone app settings find Asphalt 9 and clear the game cache and data. When you open the game it will prompt you to login again via one of the few options (Google / Facebook / etc).
Be aware that all your game SETTINGS/PREFERENCES will be erased.

[tulip trench]

Please enable internal audio for asphalt 9 android please

[vital radish]

@pastel gale How it's work

[slow marsh]

check in screen recorder settings for system sound option

[woeful summit]

I have a phone with Snapdragon 8+ Gen 1 (Realme RMX3706/RMX3708/RMX3709), there is no 120 FPS option in settings. This CPU is much more powerful than 888 which does have 120 FPS. (In fact, 888 is even worse than 870). Please add 120 FPS support on this device and other devices with 8+ gen1 which dont have it. @pastel gale

[tulip trench]

It doesn't support asphalt 9

[gaunt dagger]

I can't claim the galaxy FE welcome pack, I downloaded the game from galaxy store...I finished the tutorial and obviously I'm playing on an S23 FE I'm already in rank C novice and still no welcome pack

[warm harness]

How cat i delete account or log out?

Preferable delete

[sterile sinew]

@pastel gale where is the legend pass?

[pastel gale]

will go live for everyone soon, usually takes 1-2 hours

[pastel gale]

contact customer care

[trim shuttle]

@pastel gale Please fix the game crash it cause issues in multiplayer i got crash twice from 1988 to 1968 and one time 1993 to 1973? This is annoying you know how much efforts it takes to get to those points and crash ruins it in seconds! For sake please fix it man

[pastel gale]

Sorry to hear about the crashes. The team is aware of this issue and they're investigating

[vivid blaze]

I played 8 races in a row today mp2, no problems. Then 1 race of mp1 and it crashes, straight -20 from 1997 for zero reason

Its been happening since December update, please fix it for real.

[gritty idol]

Its most likely the connection of the servers

They are fumbling quite a bit, I'm having similar problems too - try restarting your internet or device

[pastel gale]

LP is not out yet in all countries

Will be available later today

[umbral owl]

@pastel gale Pleas make special event durations at least as long as the season
Ideally it should end 1 day later after Season Finale MP ends
Because getting rewards from Multiplayer is cruelty when you have maxed cars, rewards should contribute to the progress in Special event, and not to discourage loyal paying customers. It's sad to see hard easned rewards turn into TCs.
Thank you again for your help and understanding 🙏

[pastel gale]

The event duration won't change

[zinc lichen]

@pastel gale Any ETA on the lp?

[pastel gale]

None yet

Should be out later today

[umbral owl]

That's not logical at all
In that case season finale MP should be next one!
Why should we max cars to get to the key and after that play the Multiplayer for rewards that will turn into TCs
This is pretty much a huge in game rewards issue!
Also we not having key packs makes Pagani Utopia pretty much unteachable for 99.999% of the community.
We all saw how it played out with recent special event cars like Lykan Neon(less than 500 owners in whole android, among 300-400k regular players)

[wide garnet]

@pastel gale I haven't got McLaren Speedtail Starway. I haven't unlocked it yet. Please fix this issue

[spiral moon]

@pastel gale Please fix LP Not appear in my country.

[pastel gale]

It will roll out shortly

[bold shadow]

First unlock it, if you have enough bps to unlock🤬

[fierce birch]

@pastel gale Chapter 4 of the season missions start when the season is over

[pastel gale]

It's being fixed.

[bold shadow]

Same answer again and again

Since last 3 months

[leaden plume]

@pastel gale Why only 2 packs in KTM hunt? Bug or nerf?

[pastel gale]

Not sure

[pseudo rock]

Bro. I purchased the Legend Pass, but it was not active.

[pastel gale]

contact customer care

[pseudo rock]

Ok

[glass gulch]

This happening to anyone else when trying to buy LP?

[strange kestrel]

My F1LM event is 2/3 missing

[primal willow]

Are there any connection issues in mp with error 5? Android

[gaunt cliff]

Yes

[primal willow]

Cool, Thanks for the info 👍

[gaunt cliff]

No oponents or can't connect

[scenic latch]

Same prblm @storm gale sir 😢😥.

[rare kayak]

Rep is not count

[latent sparrow]

@pastel gale I purchased LP & didn't receive it. & your support has not responded in 8 hours. This needs to be corrected asap

[quick elm]

Where is the seasonal event mission again its been two days

[novel trellis]

Only 7 time only watching ad not showing ad in there

[pastel gale]

Conversation ID?

[pastel gale]

Should appear soon

[remote imp]

@pastel gale can't get "use an overclocked car" in second stage Utopia event, but i have overclock pass

[pastel gale]

checking

[cedar compass]

My starway loading screen is like this (even onyx starway was like this) what's wrong ??

[leaden plume]

Bug from previous update. Nothing serious

[cedar compass]

Should I reinstall the game?

[leaden plume]

No, that won't help. Ignore it, it's just a visual bug.

[cedar compass]

Okay

[pastel gale]

known bug

[violet mantle]

@pastel gale

[chilly patio]

its same with me if they reply to you please mention me also so i can know the answer than

[subtle sand]

@pastel gale Remove daraz ads please from game. They are so irritating and app opens itself and game starts again and again.

[ripe scroll]

Bring back st and stop lying.everyone wants st back. It was the only good thing lately in a9. You force feed us the overclock.

One more thing.: when you introduced st you reduced the number of tokens in mp1 and mp2 in half. At least you can make it back the way it uses to be ,since you removed the st because it was not profitable to you, not because the community wanted so.

[mint wigeon]

Yeah pls Gameloft

[cobalt fern]

customer care

[manic aspen]

Where can i contact customer care?

[cobalt fern]

To contact CC: Go to the Game Options → Customer Care (recommended)
OR visit: https://gameloft.helpshift.com/hc/en/15-asphalt-9/contact-us/

[manic aspen]

Thank u good sir

[umbral owl]

Please fix Fordzilla wallride. It's impossible to make most of them. Car has a lot of bugs despite being Elite A class car

[unreal wing]

Tokens are reduced not only in mp.

[marble cedar]

nugget521yt has been warned

Reason: Bad word usage

[plush shard]

@pastel gale My internet is running fine but it still says error

[noble helm]

Daytona Pack release request.

[magic rover]

Lose 20 points to a lobby of gold cars, all of them much better. This is making me lose interest in this game, 2games in a row, struggling to break gold because of the lobby match making. This is pathetic, absolutley pathetic, im getting sick of this game. Stop the league mixing are you like stupid or something? Every single person complains about this, it doesn't make any sense, stupid developer money greedy morons

[warm harness]

But no one came

[marble cedar]

catswitchgaming has been warned

Reason: Posted an invite

[brave sage]

These cars are beatable in Brabham

[leaden plume]

Why are you didn't hide link?

[hoary galleon]

Forgor

[sleek kelp]

lmfao

[torn wyvern]

Lmfao certified

[marble cedar]

ramchand. has been warned

Reason: Bad word usage

[warm harness]

How do i stars over my account in asphalt 9???

[warm harness]

Oh nvm i figured it out

[clear shuttle]

@pastel gale In stage 4 of SE "use an overclocked car" condition doesn't work with overclock pass.

[unreal wing]

Why don't I see the players in my lobby?

[cobalt fern]

they'll probably spawn one by one once they start setting laptimes

[remote dagger]

This condition is met and it is not unlocked

[keen grove]

@pastel gale before, we could change fps by editing local_profile on root or use dual space apps. like this video: https://youtu.be/1z-p-zktMes?si=x9g7zzZcwjyoq8GG

and on new update we can't.
when we edit the file, it returns to the previous state.
please fix it. because the game is laggy and not smooth and enjoyable as before.

[bold shadow]

Thanks

[umbral owl]

Please stop forcing us to use OverClock cards here.
There are very rare and hardly earned type of items in the game.
Let us use them on our own will, in right place and strategically.
Or distribute more so we can spend them easily

[kind stratus]

I have a really annoying issue, my rep level keeps resetting and I can't get past level 48. For example, yesterday I was on level 48, really close to level 49, but today I woke up, and I'm not even halfway to level 48. And yesterday I got +48 rep for finishing a race in daily events, but today I got +49 rep.

[bronze lily]

My asphalt 9 account is linked with Facebook can I play with it in both Android and windows if I can tell me how

[golden cosmos]

What is better than position 1?

[worn ore]

Anyone facing game loading issues on android? I'm stuck on the splash screen and I keep getting the error box popped up. No issue 8hrs ago.

[drifting timber]

Why my car is carried by a bot?

[peak sable]

Position 0

[mortal zodiac]

Why

[chilly patio]

hey @pastel gale i am doing the v12 showroom event and i only need 10 bp of honda type r which I got from the event if i starup the car the honda event will be gone in which you need to do the one time reward to unlock trezor event in the last stage will the event unlock when i starup the car ?

[bold shadow]

Don't starup

[radiant gorge]

That bro was right 👍👍

[west silo]

I am purchasing legend pass but it's not showing in game when i am talking about it with gl customer service they not resolved yet and send msgs bla bla bla 🙄🙄🙄

[spiral moon]

@pastel gale Fix bug Ad Reward 5 seconds but Reward in 1 second stopped and Reward granted not appear.

[formal rampart]

Me also... Evryone who have pass for overclock have bug in game...

[wild verge]

Good evening, sorry for bothering, but I have a problem, because of my old phone was broken I have lost my old asphalt 9 account, which was connected with google play, but I can't log in into it in game, is it possible to get it back in that case, I have all necessary data about it such as id.

[vital radish]

Disqualified from race 💀

[marble cedar]

aswin1524 has been warned

Reason: Posted an invite

[rose nimbus]

Joke

[bold shadow]

Don't remember your Gmail ID?

[noble helm]

I want the Utopia Key Pack in-game.

[wild verge]

Remember

[bold shadow]

Then what's the problem
Login ur I'd in new phone

[umbral owl]

Please fix these pipes
It shouldn't be a problem to go through here on our top speed.
It's even more horrible when we 360 here. It is guaranteed wreck when you 360 to get some nitro at this part of the track

[wild verge]

Just so you know, he doesn't see my account.

[umbral lantern]

Someone know why this happend

[reef schooner]

Amazing shows connection lost after my car crashed in 1st position and then it suddenly displays the rating on leaderboard. Having fun playing multiplayer @pastel gale

Hats off to asphalt9 team🫡

[peak sable]

Not the only place with a punishment for going too fast, the easiest way to get through is simply don't use nitro or 360, might be slower but it means no crash.

[amber elbow]

Completed 100% conditions but didn't get 128/128 bp got 118/128 bp. Is this an issue or it's not necessary that we get all bp ?!

[slow marsh]

as you can see its a max-out event means you will get all 128 bps to max out your car

[sleek kelp]

It’s not. As it states, the event is replayable until you get all the bps

[amber elbow]

But I have completed 100% conditions so would I be able to replay it after the time got over ?!

[marble cedar]

altakunke54anwarfauzi has been warned

Reason: Mass mention

[spark sigil]

McLaren Speedtail starway event not showing in my seasonal events, even tho I didn't unlocked the car yet

[bold shadow]

Kar na isko unlock

Ab vo trick nahi rhi

[spark sigil]

😦

Matlab 6 stars nahi kar paunga orr?

[bold shadow]

5 star kar
5 star up karne se pahle 1bp trade kar diyo
Fir agli baar ayega to fir 5 star stage khel

[spark sigil]

Yoo thanks

[bold shadow]

Is se 6 star ke pass pauch jayega

[unkempt ermine]

15 bp purchase karna padega 6 star ke liye

[glass karma]

I want to login my Gameloft id on Android how to do this

[bold shadow]

This feature Currently not available in Android

[glass karma]

Ok

So can I transfer my account to Gameloft id?

[pseudo mulch]

So um can I still merge accounts

[sleek kelp]

You need to wait for Gameloft ID, you can only transfer your account by contacting Customer Care but I’d rather wait

[trail rover]

Excuse me?

[lofty blade]

MediaTek Dimensity 8300 Ultra
Octa core (3.35 GHz, Single Core + 3.2 GHz, Tri core + 2.2 GHz, Quad core)
8 GB RAM

Why is this chipset not able to support 60fps and also there is no motion blur? Can anyone tell me why this is happening? @pastel gale

[pastel gale]

Does this issue persist after a restart?

[pastel gale]

Sorry, I'm not fully aware of the specifics, but as far as I know we only enable 60 fps on supported chipsets.

[trail rover]

idk i try to restart my game and it didnt work

[sacred sonnet]

Can someone tell me how I can move my data to pc

I can't find an option to connect a gameloft account on mobile

[sleek kelp]

There’s no option yet

[sacred sonnet]

Is there anyway I can move my progress or

[twilit viper]

I'm not seeing ghost in either clash or GP, although set on 🤔 (I know it's not only me)
Is it a bug or a "feature"? 🤷‍♂️

[pliant cedar]

Check options, I have set it off

And you said you have set it on, try to set off, restart the game and set back on

[marble cedar]

rajkumar_1520 has been warned

Reason: Posted an invite

[twilit viper]

Nope, doesn't work 😔

[pliant cedar]

No idea then, hope someone knows. Good to try

[marble cedar]

rajkumar_1520 has been warned

Reason: Posted an invite

[prisma iron]

Mine is off in Clash but on in GP.

[twilit viper]

It's back now, have no idea what was the problem 🤷‍♂️ Thanks 🙂

[kind stratus]

I have a really annoying issue, my rep level keeps resetting and I can't get past level 48. For example, yesterday I was on level 48, really close to level 49, but today I woke up, and I'm not even halfway to level 48. And yesterday I got +48 rep for finishing a race in daily events, but today I got +49 rep.

[noble helm]

Doesn't Utopia come with a key pack?

[vivid blaze]

Utopia key packs? @pastel gale

[pastel gale]

checking

I don't see any planned

[sly tartan]

No C class Bentley.

[leaden plume]

Because in C class Bentley Mulliner

[shadow spruce]

????????

🤦‍♂️🤦‍♀️

Just show one trailer video and that's it????

🤦‍♀️🤦‍♂️

[sleek kelp]

Grand reveal = trailer as how it seems, new details should come today

[thick wharf]

Гравці з України є ?

[torpid ether]

Only English

[thick wharf]

50/50

[meager kernel]

Does anyone else have the issue where your steering doesnt work sometimes when you start a race

Like either you're constantly turning right or just going straight

[marble cedar]

redblack6156 has been warned

Reason: Bad word usage

[novel trellis]

Security inspector car

Match fixing with player not good it's too hard every player have 2* 3* *4 car how can i win the race not possible please another time match fixing with same rank player

[sleek kelp]

lmao

[marble cedar]

redblack6156 has been warned

Reason: Bad word usage

[scenic latch]

Unable to login my account since yesterday. It's showing connecting for so long.
Pls @pastel gale Help me 😭🙏🏻
I will miss the gp round 1😭🙏🏻

[vital radish]

yes, it doesn't register any inputs no brake no nitro no steer

[vital radish]

This bug ruined my clash

[bold shadow]

This happened to me too, this problem was fixed when I turned touchdrive on-off.

[regal tartan]

Maybe during the matchmaking they've the same rank but they upgrade it after the matchmaking 😉

[swift gulch]

Can I overclock this car to complete the career flag??

[pastel gale]

Contact customer care

[meager kernel]

Yeah same

[vital radish]

@pastel gale There's a bug on android

I just did Formula E, event, and no tokens are being added to account

[pastel gale]

maybe it takes some time to get the reward, restart and see if it's added

[vital radish]

Hey, all good.
I just miscalculated

[pastel gale]

No

[unique mountain]

Today my legend store are not reset

[unique mountain]

@pastel gale Help

[pastel gale]

Known (rare) bug, no fix currently exists, will just have to wait for the duration to go and it'll go back to normal

[unique mountain]

Can I get any reward for this if I report in customer care?

[pastel gale]

Doubt it

[amber summit]

Uninstalling asphalt 9, recently learned about a gay pride mclaren

[sleek kelp]

Didn’t ask

[fierce birch]

Bro is the stereotypical edgy teen/boomer

[glad juniper]

@pastel gale , why the developers don't make the Legends store the same as the clash store why some cars are extremely difficult to unlock examples; LaFerrari, Akylone, chirom.

I don't think I'll ever be able to unlock this car through the Legends store

[haughty swan]

@pastel gale I'm having issues with my tilt control, it's stuck (idk why the recording is low quality)

[marble cedar]

yukatmuhammad78 has been warned

Reason: Posted an invite

[marble cedar]

yukatmuhammad78 has been warned

Reason: Posted an invite

[marble cedar]

fatboy019 has been warned

Reason: Posted an invite

[finite goblet]

In Akylone-Chiron case they follow the same LS logic: you rarely get BPs of cars becoming available at current GL. So if GL 19 and up existed, maxing these wouldn't be a problem. Wait for Unite for that to happen.
All you can do right now is gather more credits and buy 2-5 at once.

[marble cedar]

elkchadordealexandra has been warned

Reason: Posted an invite

[sly nova]

Not rly a bug but can we put this map on the right side of the screen?

[outer grotto]

Almost 2 week I didn't see the buy credit

[finite goblet]

They come roughly twice a month. Sometimes the other day, sometimes you have to wait for weeks.

[covert widget]

Discord compressing the video

[cyan haven]

Recently a9 has been having to reload when I leave the app and go back in it in like a minute, usually it stays active longer

[plush galleon]

My game keeps freezing and I can't connect my current account to Google . I have a 6giga byte of ram phone anyone help me .
How to connect to Google

[cobalt fern]

if you mean connecting an account from another platform to android that's not possible

[plush galleon]

No

I mean to connect my current account to Google it's showing can't connect to Google

[modest wraith]

hi can anyone tell me how to chat with a live Gameloft support person?

[modest wraith]

help?

[novel trellis]

Tier 3 to demote direct tier 4 are you crazy i need back to tier 3 i am not qualified for tier 4

[silent tangle]

@pastel gale i am not able to play clash for past 2 seasons, it's showing the same message again, I wasn't able to play the first season but after that I've been in the same club but I haven't been able to play clash, please help

[rugged forge]

bruh

[lunar trout]

Pls fix the weird rain in normal graphics

Here

[spice birch]

Can supported 60 fps chipset in Android list be made public?

[glass gulch]

Something wrong with "No jumps in a single race" me thinks. 3 A class races in and still nothing. [Edit: finally worked]

And uhm..."Four 360 knockdowns in Geeenland/Paris" is just BS. Might as well have added "...in Multiplayer" since many may not have Bring the Heat logged. I'm in LL and have no intention of chasing down aliens to knock 'em down

[cobalt fern]

english please

[umbral lantern]

Anyone know how can i fixx this?

[kind stratus]

Normally that happens when the game glitches and thinks u don't have the required amount of career flag so I'd just say reload the game

[kind stratus]

In the asphalt 9 game, click on the settings icon on the top right of the screen and there should be a button to get support from Gameloft

If u don't see a settings icon click on the house on the top right and then the settings icon should be there

[vapid sparrow]

Can you guys please fix the sound glitches after making videos on game

[golden cosmos]

The donation system has a bug. On the chat window, the donation system says closed. Whereas if i look at the club, i see that i can still donate. The message is conflicting.

And after i make the donation, this is what happens.

1. Donation closed becomes active.
2. I can click on the donation closed which asks if i want to donate.

[shut oasis]

@pastel gale I would like to know if the multiplayer glitches with ghost mode will be fixed b4 the Unite launch? I ask this because it's going to be 5 years since Launch of A9 Legends and your servers are still randomly crashing me when I'm in the middle of a track with no objects to crash me or the physics issues that have never been rectified.

[halcyon dove]

My ads aren't working at all, pls help

[golden cosmos]

We would like to know more about this as well! Agree.

[golden cosmos]

Also Codin, is there any plan in place to improve bad connection issues? The way these cars act is out of the ordinary. Sometimes you can see the message player has left the race, only to reappear a few seconds later. In below example, i got a message about the orange car crashed, he didnt, infact he respawned in a way and wanted me to t born.. well, not sure how much u can answer this..

Also the green signal doesnt mean connection was all okay. There are numerous examples where the path the car takes makes no sense at all.

just look at this race at the number of cars appearing/disappearing..

[golden cosmos]

Why is Sorpasso GT3 offered on LP, season car rewards, but this car is not included in the Season showcase? Am i missing something here? @pastel gale

[high falcon]

Do the 360s in career mode, race 8 fire and ice

[glass gulch]

That's Chapter 6: Bring the Heat. Like I said, there are many [LP holders] who have not progressed that far in Career

[woeful valve]

yo

?

[vital radish]

It's a issue with playstore a very common one.

I guess it's because they want you to have some space left so your phone doesn't lag.

[woeful valve]

7.1 is enough though

its telling me to free up 6.27gb more

thats half my space

and i also tried xapk from apkpure, it also said insufficient storage space(also tried from zarchiver).

[vital radish]

Maybe delete some stuff install asphalt and then re-download the other apps

[crisp bane]

I also had the same problem @woeful valve

You can use any sd card to store the files that are important

BTW does anyone know if the game requires additional data to be downloaded after installing the game

I have completed 1st part of Ch-1 but it doesn't says any extra data needs to e downloaded

[pastel gale]

Please contact customer care

[silent tangle]

I did contact customer care this was their reply

[woeful valve]

nah

[woeful valve]

will try

[silent tangle]

how is it possible for all players to be online when registering for clash, players are from different timezones, for all 20 to be online at a specific time is absurd

The weird part is I received the clash rewards after the last round ended but I wasn't able to play

[pastel gale]

Ask for further clarification and mention these details, they should forward this info to a dev ^^

[silent tangle]

I have told them these details, waiting for a clarification and reply

[spiral moon]

@pastel gale Please fix loading event screen and bundles loading screen it has been 3-4 weeks.

[rustic sinew]

Guys I am watching the McLaren P1 ads but I don't get the rewards

[marble cedar]

xdevil_yt has been warned

Reason: Posted an invite

[novel trellis]

Unavailable issue

[vast dawn]

is this is the last clash round or there will be another one more?

[tall panther]

So recently i put this account on account deletion by mistake it wasn't my intention i wanted to delete other account instead this account got closed and i have 30 days left Account B is my account it's showing currently i can switch but when i switch it never connects

Plz help me i don't wanna lose my progress

[earnest gull]

I'm not able to connect with the server while opening the game

[onyx wind]

Congratulations to Utopia for becoming the rarest car, thank you to GL for your hard work🤣🤣🤣

[pastel gale]

contact customer care

[unique mountain]

They taking to much time

[boreal shadow]

Uhm....is the season over ... ? 🤔

What's going on ?

[cobalt fern]

internet problem

[boreal shadow]

I'll try to fix it ,thanks 😅

[bold shadow]

It's not a bug, it's a feature

[mint musk]

my tilt to steer wont work. i downloaded asphalt like 2 days ago and tilt to steer was totally unresponsive
yesterday i uninstalled it and installed it again and it still wont work.
i dont think the issue is my phone cause another racing game worked fine

[slow marsh]

check sensitivity settings in game

[mint musk]

i put it at 100 and still doesnt budge

[slow marsh]

calibrate your phone compass
it calibrates phone's gyro and it might work

[marble cedar]

moonbaby12 has been warned

Reason: Posted an invite

phyo4197. has been warned

Reason: Posted an invite

.blonyv has been warned

Reason: Posted an invite

[fierce birch]

The alfa romeo shouldn't be here

[worn monolith]

No comments

[cyan haven]

Game said I have poor connection and froze for about 2 seconds, usually when I see someone has poor connection, they're still ramming others or riding slipstream and my internet is fine anyways

[novel trellis]

Hardly close so many tap to close ad's please fix it

[cedar compass]

Same for me

[leaden plume]

ST in MP1 Rewards. Classic series cars instead Ghost series cars.
Wrong cars in MP2 packs

[worn monolith]

Bruh

[subtle sand]

Remove those daraz ads from the game. They are so annoying and irritating at times. The daraz app opens itself as the ads finsishes and sometimes asphalt 9 restarts itself. The bug is annoying

[azure inlet]

No packs Astor Martin Valkurie?

[vital radish]

How do I fix this Ya'll

[halcyon dove]

I asked the same question but nobody answered

[vital radish]

Did the ads come on back after a while?

[halcyon dove]

No never

[vital radish]

Damn and I'm legit about to unlock the car

[halcyon dove]

That sucks

[sleek olive]

Server not working properly specially multiplayer

[spiral moon]

Loading events and bundles screen is not resolved.

[last dust]

@pastel gale Is this a visual glitch? Or will MP1 actually give STs?

[umbral owl]

Hi @pastel gale hope you are doing well
I have a question
There are epics in store but I don't see any BPs. I would like to purchase some since guys with 5* can't participate in Starway. Is is possible to bring back BPs too along epics

[remote sequoia]

Hey asphalt you should try and fix the showrooms they want to much playtime and you can't even max a car in a single run

You should at least balence it either by reducing the conditions or by giving good cars

[sleek kelp]

ª

[novel trellis]

It's 3* required and 1x only why are you doing this like reward you have to do 3x reward because it's required car 3* car we need to your cooperation if you provide 1x reward then definitely change the car required 1* team and conditions. I hope you understand what i say. Thank you

[sleek kelp]

Lmao

[shut oasis]

@pastel gale ,
Hi I have a genuine concern relating to my colour blindness and corners on tracks blending in too much... is it possible so to avoid unnecessary crashes, asking the development team to address this disability for other visually impaired players? Giving good contrast on these corners throughout all the race tracks would make it a fairer game for all players..... I truely feel this is something that has been overlooked and easily remedied by the development team. Thank you for your time.

[modest wraith]

how can i contact a live support agent

please help

[ashen ermine]

Hey @pastel gale Hope you are doing well. Please look into the club chat issue which everyone is facing,

[fierce birch]

There aren't any packs for the arash af8

[vital radish]

@pastel gale Chat doesn't work please help

[umbral owl]

In the middle of the Clash game chat stopped working. Can you at least announce when it is feasible to fix the issue

[lyric geode]

where's the Huayra R BPs in mp2?

[fierce birch]

Wasn't the huayra r in ital rev 1 not 2?

[lyric geode]

idk it says season finale mp

[fierce birch]

season finale as in Ital Rev 2 finale and not the two combined

[azure arch]

Reward and Milestone in MP2
I think it might be a mistake.

[vital radish]

Hi
I'd like to report an issue

||lack of Patch Notes ||

[fluid plume]

Hello, every time I join asphalt 9 a connection error pops out what should I do

[sleek kelp]

Restart the router

[fluid plume]

I already did that

[cerulean scarab]

Seems like its looking at the rate without oc, pls fix this. Its AM unleashed 2

[chilly patio]

hey @pastel gale remove those ads which automatically opens another app when i come back to game the reward is gone its happen
5th time today

[craggy lichen]

Why weren’t I given all the cards even though I completed all the steps? How can I complete stage 5 if I need a 4 star car? thanks for the help.

[bold shadow]

Select it again

[stark bluff]

Either the community manager has lost few brain cells or there must be a bug as I cannot see any leaderboard.

[vocal reef]

It's most likely they forgot to add it

[bold shadow]

No, it's a new feature

[fierce birch]

ong

[brave ivy]

@pastel gale My store didn't refresh for the intital 2 of 3 times it's scheduled to be in a day, it shows that the store will be refreshed with the 3rd one, that's 1 day without any refreshes. Please look into this

[pastel gale]

It occasionally can happen, it's certainly frustrating. Unfortunately, we don't currently have a fix for it.

[brave ivy]

Np

[rapid edge]

This request for help, as you can see, did not help, although the answer was

Am I the only one who has this?
I HAVE ALREADY CONTACTED CUSTOMER CARE

Btw, it was excellent gp run ☠️

[marble cedar]

misterbrad_ has been warned

Reason: Posted an invite

[rancid reef]

This Google play have Play Protect? Super Gyro?

[storm iron]

How can I solve this?

Device : Y700 2023

Error checking online privacy policy

[marble cedar]

topr6117 has been warned

Reason: Bad word usage

[dull lily]

Hi, I'm having trouble accessing seasonal events. I've cleared the cache, but nothing seems to be fixing it. 😤 #HelpMe #GlitchedEvents

Please advise what to do

[young kernel]

And its English server only

[plush galleon]

There are no ads packs coming anymore. I know Asphalt doesn't want any free2play players to get good cars for free . They only want money that's why I am not getting any ad pack anymore. Till yesterday there were 4 ad packs but now Today there is nothing in shop 😔

[vocal reef]

You can claim the P1 from A class cup on Thursday iirc

[sleek kelp]

Yeah, still a F2P car lmfao

[fierce hare]

What is this issue. Everyday I login to this game and face this issue. I don't have time for such types of things. Please fix this issue or I will uninstall this game.

It keeps synchronising.. no issue with my network.

Fix this as soon as possible. I don't want to see this again

[kind stratus]

I'm a f2p player and I get good cars

[kind stratus]

And considering ur level, you have just started playing

[bold shadow]

According to my experience, don't click as soon as the game starts.
Wait for 10-15 sec

[bold shadow]

this happens when we click to claim any pack just after game starts

[fierce hare]

Okay. But this is a bug. They should fix it.

[shut oasis]

@pastel gale Are the development team/ coding team aware of the multiple stabilisation issues at present??
• I'm getting 1 maybe 2 players in mp2
• on race commencing I'm always lagging behind vehicles that are much slower ( acceleration faults)
• vehicles that should be quicker by some considerable margin are lemons in comparison to other players who seem to have excessive acceleration speeds.
• I believe thus to be multiplayer synchronization issues but I have 1 gig per second network speeds and only this game is where the lagging issues are problematic.
Why is it that the UK fa's the most unreliable connections when our infrastructure is reliable and stable?
• you also never respond to messages when I report these issues..... why is that?

[fierce hare]

Why they will do they are clueless. Just uninstall this game and enjoy other better games.. they just want you to spend money on useless packs. This is all they want. Boring game.

[drowsy arch]

Right

[kindred sleet]

What do I do

[subtle sand]

Idk after re installing the game. I cant move the game to high quality graphics even tho it shows it is high quality but the gameplay isn't and also im unable to see clash ghost too despite in settings the clash/gp ghost is on. I hope these things would be back to normal

[finite goblet]

@pastel gale Daily goal for 3 races in season missions gone today. While there's GP ending, and we can complete it. Why is that so?

[high falcon]

Only 1 or 2 opponents in MP, is something they do if your account is under review. They never give a reason why, should reset after a few days

[shut oasis]

@high falcon account under review?? I've not played for over 3 months and I started back mid March. It doesn't explain the poor quality gameplay though? Thanks for your thoughts though

[marble cedar]

phyo4197. has been warned

Reason: Bad word usage

[ashen spear]

@pastel gale When will the Arash AF8 Falcon Edition Car Hunt pack arrive?

[fierce birch]

I got another i8 SR after updating the game

The showroom events all have some kind of bug whether it's just visual or not, the "showroom rewards" that we get during the first time playing an event are completely gone instead of being nerfed. (the ones that I got previously, others stayed the same.)

[minor valve]

when will the newest code work

[young kernel]

Have update been sent for android nobody as got it

[rapid bane]

I got no update for android yet

[pastel gale]

it's still in approvals

[young kernel]

Ok

[pastel gale]

update isn't available yet, please wait for it

[ashen spear]

When will the Arash AF8 Falcon Edition Car Hunt pack arrive?

[young kernel]

Why is it taking so long in approvals

[vital radish]

no update for android HAHA

[undone crater]

Hello, I have a question, am I bugged or because it won't let me redeem codes because it appears as out of stock, I think it's been from the other season already.

[vivid blaze]

Overclocked my car in new update just now, 16 hours duration 🙂
Where 24 hour?

[tulip trench]

Redeeming codes are impossible

[young kernel]

Can you please tell all android players why no update yet

[covert quarry]

Where is the update?

[young kernel]

Good question

[sleek kelp]

He already said it before: still in approvals

[young kernel]

What all day rubbish

[subtle sand]

Im not having high graphics despite setting game on high graphics and also I can't see clash ghost in attack phase why is it so?

[wise jolt]

I think I got the same problem on graphics with you. Does your decals look blurry on car?

[subtle sand]

Well it looks like this

Also back lights and front lights dont look prominent as it used to look earlier. In previous updates the graphics got improved in my phone but again they are back to normal.

Before it looked like this

[jade ferry]

After update, please fix this

[ashen spear]

Arash Af8 falcon edition No car hant pack in shop why....?

[young kernel]

Codin im getting this every time go on game it lets on

[leaden plume]

No reputation after any race.

[covert widget]

A dude is pushing its limits

[glossy patio]

My friend can't do sponsorship and he didn't get the 12bp for f50 that he supposed to get today from previous sponsorship

[tropic tartan]

1.my sponsorship has been removed and I cannot collect the reward
2.it is impossible to choose a new sponsorship

[tropic tartan]

I also have

[vital radish]

12x credits removed from daily events 😬

[muted kindle]

same

[finite goblet]

Club rep doesn't register! @pastel gale

[bold shadow]

The new location of the A9 bank popup is bothering me.
it would be better to return it to the way it was before.

[vivid blaze]

1. No rep being counted
2. Huawei version ads are not working at all. Google and samsung versions are working fine.
3. Overclock duration is not 24 hours from activation, its same as before.

Kindly look into these issues.

[finite goblet]

3. This must be starting with the new season, not after the update.

As for rep, clubmates' rep count but not mine. So it doesn't affect everyone.

[high falcon]

@pastel gale rep points not awarded seems to be a common issue

[molten tangle]

Yes rep are not syncing or adding up

[zinc lichen]

@pastel gale Reps do not accumulate after the update.

[trim cliff]

App galery Asphalt 9 does not provide ads , why?

[supple holly]

+1 vote for rep not counting. Either Huawei, Google or Samsung versions.

[open oak]

New update done.

After i have updated the game my rep is not added

[pastel gale]

We're investigating

[trim cliff]

@pastel gale I got same issues as he

[fierce birch]

All previously played showrooms are broken

[marble cairn]

Would you play this game anymore if you were in my shoes?...

[open oak]

3 hours later and still no rep added....

[marble cairn]

And please don't even think to blame my internet connection 🙂

@pastel gale Also, the play games beta update gives only 3x ads, played about 10 races in a row

[pastel gale]

Will check

[pastel gale]

Noted

[marble cairn]

@pastel gale what about the connection error? i just cant play the game, struggling with bluestacks at the moment and its literally a struggle...

cleared cache, cleared data --> no result. cleared all again and reinstalled the game --> no result. left the game open for a while as instructed by support, so data would "load properly" 🙂 no luck again...

[pastel gale]

Have you tried with a different connection? Or restarting the router?

[marble cairn]

yes

restarted router, moved to 5G (similar download speeds, lower upload) --> no result

[pastel gale]

not sure what the cause is, we are not identifying any server outages on our side

[marble cairn]

client side bug? data inconsistencies after update? had exactly the same issue with the italian rev update. soon hotfix patch came in and fixed it

[pastel gale]

We'll monitor and let you know if we find anything asap

[marble cairn]

thanks much mate! finally someone giving some proper / hopeful responses to my observations ❤️

if it helps my phone is OnePlus 11 Pro, firmware / service updates up to date. happens just for the Google Play Store version, aparently not having the issue on Huawei

[jade ferry]

@pastel gale Please,fix this

[pastel gale]

We reported this issue to the team

[still sparrow]

Try changing the IP address from automatic dhcp to static or manual
and in DNS 1 give 8.8.8.8 and dns 2 give 8.8.4.4 this might help for net connectivity issue if not then i am not sure

[marble cairn]

phone DNS on wifi is the same as the DNS bluestacks on my PC uses. in bluestacks it work flawlessly, but with other issues like performance etc, on the phone its the errors in the video

[still sparrow]

this used to happen to me with pc and phone thats y asked to try it

[marble cairn]

thanks much for the advice mate. i ll try then. but ur case was the same, wotked on pc and not on the phone?

[still sparrow]

yes worked on pc and not in phone

this worked for me

[marble cairn]

let me try...

nope.... same problem with static and google public dns as well

[minor comet]

@pastel gale I watched around 10 adds to refill car gas and the timer on car refill hasn't reduced

Example

[chilly patio]

hey @pastel gale today when i open the game the sponsor reward was gone the time was completed but didn't get the rewards than when i want to activate another sponsor it is showing an eror

[pastel gale]

player id?

[chilly patio]

no was trying from morning

[pastel gale]

we're aware of sponsorships bugs and the team is checking

[pastel gale]

does selecting another one work?

[chilly patio]

no was trying it from morning

[chilly patio]

will i get the reward back when the problem is solved i was waiting for 10 days

[open oak]

@pastel gale

did you solve the rep problem. players from my team did the update and it's ok, no rep are added for me 🤔

[pastel gale]

Unsure, the game probably won't be able to issue those automatically, you may want to raise a customer care ticket and they might be able to compensate you

[pastel gale]

Not yet

[minor comet]

Restarted my mobile got fixed

[high falcon]

Restarting my device seems to have worked too

[marble cairn]

@pastel gale any news on the connection error or play games beta multipliers mate?

[meager kernel]

What is goin on with the Showroom

Can't see rewards either

[jade ferry]

Ok, Make sure to do it right

[potent locust]

@pastel gale got same issue, Season events are blocked cause of the Server synchronization

[vital radish]

Does anyone know how I can delete Facebook and Play Games connections?

[wild storm]

Log into Facebook
Click your profile picture in the top right corner
Select Settings & privacy
Click Settings
Click Apps and Websites
Find the game
Click Remove next to the game

Remember you should link at least 1 social media account or you'll lose access of your in-game account

[vital radish]

Even though I did this, the link was not deleted

[edgy stream]

It won't let me play MP 😭

[bold shadow]

Updated?

[edgy stream]

Yea

[novel trellis]

Poor connection problem

internet connection good but still i was face this issue in 1 weekend please help me

[half depot]

Why SE is not showing ??

[vital radish]

Has this been fixed, or should I delay updating till the current sponsorship ends?

[old relic]

Sponsorship error

[pastel gale]

Not fixed yet afaik

[lime geyser]

Because there is none to show....play. until new season begins.

[marble cairn]

@pastel gale I still can't open the game property, any news on the issue? Also about the Play Beta rewards amplifier issue?

Cleared all cache and data, uninstalled game, cleaned all related files I found, restarted phone and fresh game install and the result is in the screenshot above. OnePlus 11 Pro 5G

[bold shadow]

Mobile data?

[pastel gale]

I don't have any updates I'm afraid 😦

[marble cairn]

Solid wifi. Mobile is also string 5g

[marble cairn]

No one investigating???

[grand oar]

No ❌ option for this advertisement

[pure monolith]

What's the meaning of "next season bundle discount"

I always buy LP, but it's the 3rd time in a row i haven't got a discount.

@pastel gale

[pastel gale]

the discount is clearly on the bundle pass, which you see on the right, with the big discount mark above it, which you have earned by purchasing the previous LP.

[pure monolith]

So the previous LP never gives discount on normal LP?

[pastel gale]

never.

[pure monolith]

Ok

[steel tapir]

What's the deal with LP being shortened to 3 weeks and not 4?
It's a purchase every 3 weeks now??

[marble cairn]

apparently yes... trying to squeeze more money for a product that doesn't even seem to be tested before production deployment. for a product delivered with critical and embarrassing bugs that they don't seem to prioritize and fix properly (being unable to play at all due to connection errors; major functionality broken in Google Beta - just X3 ads there now; legacy showroom broken; no reps added after races; ads didn't actually reset car gas anymore; and the list goes on...). extremely disappointing, especially for someone buying legend pass, daily pass, sometimes MP pass and a lot of bundles too - just for STRUGGLING TO GET THE GAME OPEN AND WORKING

[jagged torrent]

Well this happened...

[flint tide]

Ya me too

[glad juniper]

apparently the pass is now 21 days and continues to cost the same amount, there is no need to purchase a pass because it has become irrelevant for me.

[bold shadow]

Next time
Every 2 weeks

[flint tide]

It's been a 6 hours ago and still can't get the ad

[marble cairn]

@royal meadow here's the real scam mate: Legend Pass, TLE Pass, lots of purchases and now I can't play while they seem to do NOTHING about it ! 🙂

@pastel gale - in case someone is accidentally looking into the 2-0-1-2 conn err above, pls let them know the following: the day Italian Revolution update was issued (7 weeks ago), I had EXACTLY the same problem. The same day a new patch was released and fixed the problem. Maybe DEV team wants to look in that patch release branch changes and identify the one that did the job. It may have been accidentally reverted with all the recent changes or maybe it just remained in the patch branch without master integration. Just giving options, running out of patience here...

[jade ferry]

@pastel gale When to resolve this issue? I'm worried about this.

[marble cedar]

999_logic has been warned

Reason: Posted an invite

[young kernel]

Nice try

[silver thistle]

How to fix this

@pastel gale

[pastel gale]

Try a different connection

[marble cairn]

@pastel gale I see ur online, what above my issue and message above?

[pastel gale]

If I had an update, I would have shared it with you

[marble cairn]

is anyone working on the case ?

[pastel gale]

The team is investigating, yes.

[marble cairn]

did u relay the info i just shared about last update 7 weeks ago ? could save much time from everyone

[pastel gale]

That time the issue was affecting many users, this time it's only one report - unlikely the cause, but yes, it's been shared.

[marble cairn]

thank you

1 report only??? thats really odd...

[peak hedge]

There is a payment problem for me:
I paid for this flash pack for 1 M credits and 200 tokens, but I did not get any awards.

[vital radish]

Please fix this 😡

[pastel gale]

Please contact customer care for assistance

[pastel gale]

Does a restart help?

[frail stratus]

This keeps showing up for every opening after update.

[young kernel]

Same for me as well

[pastel gale]

For this issue please reach out to customer care for assistance, providing a screenshot. @young kernel @frail stratus

[solid summit]

That happens when u take too long on an ad, and the game restarts instead of rewarding u ticket. Just reopen the game again.

[spiral halo]

whyi s there no new multiplayer yet it usally drops out right after the previous season ends now its still say comin soon anyone else encountering this?

I've even restarted the game twice js to make sure is no bug but still...

[leaden plume]

update game

[cyan haven]

@bold girder

Lag that isn't allowing my inputs to register

[young kernel]

Its a con

[cyan haven]

@vocal reef

[vocal reef]

He's already banned, I forgot to check the other channels for the links, thanks 😄

[young kernel]

Ok

[delicate lotus]

bots in the game are very very stupid...

[steel gull]

what bug is this again after update?
this happen the moment I enter the game
device: Xiaomi Pad 5

[warm crest]

When selecting a car for sponsorship , this pops up , reinstalled, clear data, changed network, still same issue

[willow cloak]

One of my club members is having the same issue
Another one can't use his wildcards

[teal orchid]

Guys fix your game.

[spiral halo]

its either ur wifi signal is poor or ur not connected to a internet

[limber basalt]

Facing the same issue, stuck on loading screen

[bold shadow]

Same issue

Not able to open game bcz of issue

[young laurel]

Same issue with me

[teal orchid]

I am using mobile internet. Everything else works on my phone except this game.

[marble cairn]

@pastel gale Looks like more people started reporting 201 Conn error

[pastel gale]

Yes, I'm discussing with the team

[vital radish]

😭

[bold shadow]

It was good that I had finished my AF8 hunt 30-40 minutes before this problem occurred, otherwise you would have kept discussing and the key would have been out of my hands.

[plush shard]

Fix showroom advertisement please

[vapid grail]

Please fix this issue

@plush shard

[humble palm]

guys i have a problem.
on new update i got critical lag out of no reason and i cannot access the performance graphics.
if nothing can fix ill quit.

[plush shard]

Yeah?

[novel trellis]

Tap reset button to solve your problem

[urban mica]

Every log in to the game,I have to close all tasks( ,ed.)force stop game and start.Pain

Another concern for me is this could reach 20 GB soon?

[wicked pilot]

how ?

[urban mica]

No idea,last time it reached 8gb I cleared .But don't like the idea of choosing between A and B account

[marble cairn]

im screaming for the exact same issue for 2.5 days already with no fix...

intelligent response from GL support team this morning:

Dear Alex,
Thank you for contacting us.
Whilst we are constantly adding more devices to the list, we are unable to provide a precise date for compatibility with any one device in particular.
The game is also available on Windows 10 - if you cannot play it on a handheld device you can always run it on your computer.
Did you know that we have other Asphalt games available?
You may check for other Gameloft games in your app store, like Asphalt 8: Airborne or Asphalt Nitro! of the racing genre, or others.
We truly appreciate your interest and hope that you will enjoy our Asphalt games!
Best regards,
Diana
Gameloft Customer Care

[trail rover]

Excuse what's happened to asphalt 9?

[urban mica]

Updated?ready

[mint wigeon]

@pastel gale Hi bro I have a issues by my MP rewards ever time if I claim the rewards it show up 2 times like I got Porsche spoiler or some import part or anything eles it show up the reward 2 times

[trail rover]

It's already update and isn't the update make it broken?

[chilly patio]

@pastel gale still have problem with sponsor

[north perch]

I am always getting the notification for free content by watching ads on the shops. But when I go there, no matter what kind of internet or server connection I'm using I can ever find any kind of ADS for free contents, they used to be available in the past.

[urban mica]

#.ad -issues

[chilly patio]

@pastel gale something wrong with event tickets i was playing the hunt before race i had 7 tickets the race was for 2 than after race all of a sudden i had only 1 the tickets left

[cosmic wing]

no rewards at this i8 showroom stage
device: Honor 90 lite
player id: a-3c945g7

[signal blaze]

Hey guys, I had a problem but not in the game, there's something wrong when I try to download the game from the app store or anywhere else,thus just happend w this game

[rapid bane]

It's working now

[golden cosmos]

Hey @pastel gale We are seeing a lot more aggressiveness while playing MPs, and on careful analysis, most of it has to do with bad connectivity. The trend with connectivity issues has been going up. Atleast. But then the question is, if bad connectivity is making the game engine extrapolate the path, why would it overpower/ crash those legitimate players? Sometimes only a gentle push is needed to topple the car. Looks like a game optimization issue rather than the game engine issue? Would unite address these? or make things worse? Have to be seen

[proven summit]

No devel in s elite ??

[golden cosmos]

LVN back on Elite?? 😭

[jade ferry]

@pastel gale When will this problem be solved? I've been waiting a long time.

[warm crest]

Still the same , does anybody know any solution ?

[vital radish]

1st stage only has 50 conditions, but second stage unlocks at 65

EDIT: nvm fixed

[bleak sun]

Please help me! The has stopped to give me new playing options. I do not get any new money hunt or anything else. I can stil drive what is left from the old once. The new season do not have any raising opertunities.

This is my daily options at the moment...

[jade ferry]

@pastel gale Please fix this. I'm worried about this.

[sleek kelp]

Update the game

[pliant cedar]

Server update?

[vital radish]

Continue 😕 ??

[crude raptor]

Help me

[pastel gale]

try copying the url and pasting it in a separate browser

[fierce birch]

Wrong chiron on these

[upbeat iron]

Hi , i m enable to select any contract. Before the update, i had one contract active. That contract is not showing and it's telling me to select another contract but when i try to select it, an error is coming. Please help

[pastel gale]

The team is working on it. I'll let you know as soon as I know more.

[pastel gale]

Thanks for flagging this!

[stuck zinc]

Fix it guzs

[silent cove]

Why was my best time deleted in Valkyrie contest and given second best? Whats wrong.

[trim cliff]

@pastel gale I had an prize pool of 5% in A elite , and ive earned 50%

[pastel gale]

contact customer care

I can't helpo with this issue

[pastel gale]

Not sure what happened there

[trim cliff]

Same thing ,

The timings were alike rolled back ...bcuz previews this time i got 58.5 and the prize was for 400k +-

[silent cove]

but thats not true, I have only 1 epic

[pastel gale]

Contact customer care for assistance

[stiff dirge]

@pastel gale I can't enable any contract in sponsorship after the update and i had one ongoing contract which is vanished.
ID a-87fhcg7
Can you check it please 🥺

[pastel gale]

They can assist with this..

So you no longer encounter the issue

[pastel gale]

We're working on this

[granite talon]

Ad stops before it completes, no rewards, and same ads everytime 😑 @pastel gale

[pastel gale]

can you please press the small i button at the bottom left and screenshot the info there?

[stiff dirge]

Please also check for my ongoing contract

[granite talon]

Already reported the ad countless times...

[pastel gale]

it's for all contracts..

[pastel gale]

Can you share your player id?

[pastel gale]

Can you share your player id?

[stuck zinc]

a-g0096d4

[vital radish]

Its ok now 👍

[strong schooner]

@pastel gale I don't think the 40% reward was supposed to be 10k credits with is in between 60k and 150k 😛

[granite talon]

The ad problem still occurring repeatedly @pastel gale :/

[marble cedar]

vitor6041 has been warned

Reason: Mass mention

[strong schooner]

<@&469459051105878016> Hacks in the chat. Pls remove it

[vocal reef]

Done 👍

[bold shadow]

@pastel gale After completion of milestone in MP, two popups of the same reward are being shown.(for packs and bp only)

[stuck zinc]

Please resolve this issue, I am not able to login in game

[stuck zinc]

@pastel gale

a-g0096d4

I am facing this issue since east West season update

[obtuse condor]

What platform are you on?

Are you on the latest update?

(To check: gear icon > Game Info > About Then let the credits scroll. You'll see your game version on the fourth line).

it only appears briefly, right?

thanks for the info

Does the screen appear for longer if you're using phone data vs wifi?

[young kernel]

I get that when I go on game loading screen

[obtuse condor]

yeah... seems to be widespread.

We're already looking into it

[serene bridge]

Same 🙆

[trim cliff]

🫶

[silent cove]

same for me, only Google Play version affected

[marsh maple]

WiFi

Yes

[urban mica]

This is the problematic one.You can start from settings>app management/ or clear or force stop and start.Disfunctional imo but let's see

[cunning lake]

Why don't ads for extra credits work?

[young kernel]

My bundle pass as gone can you help

[steel gull]

???
Country: Indonesia
Device: Xiaomi Pad 5

[mint wigeon]

@pastel gale Hi bro I have a issues by my MP rewards ever time if I claim the rewards it show up 2 times like I got Porsche spoiler or some import part or anything eles it show up the reward 2 times

[lyric cloud]

It appears to me twice 😕

[warm crest]

Day 3 Same Issue

[vital radish]

Game can't open if open then show this type of interface please check my account @pastel gale Sir my I'd a-f8649f9

[golden cosmos]

this is same with me, but given the number of bugs they have to address, i dont expect this will be resolved anytime.

[lyric cloud]

Yeah

@golden cosmos is that you 🤔

[golden cosmos]

yes, lady argentina kicked me... its crazy with connection issues...

speaking of which, there are numerous examples with a bad network connection is impairing the game enjoyment especially MP1. You have a car thats ahead of you, suddenly go behind you and all types of crazy maneuvers...and the worst is if the car path that is being extrapolated crosses your car or touches it, you get KD'd or worse even you continue with a slow speed. Other issues being, 360's or barrels being cancelled by so called "bad network" cars. The issue is rampant. Any plans to improve this @pastel gale and i am sure it will have positive impact on the user friendliness.

These days you have so many cars with network problems...which we didnt have some time ago...

[lyric cloud]

I hate classic so much 🤬 .. GG supreme btw

[lyric cloud]

Nothing to claim why still gold 🫠

[strong schooner]

@obtuse condor The top 40% credit reward from the anniversary daily event still not fixed. I believe it is a typo. It should give 100k not 10k.

[golden cosmos]

One more, why do i see messages like Jungle left the track, however, he didnt really leave the track?

[golden cosmos]

here is another example. How can someone even explain that atleast 6 out of 8 members had network issues.. I was kicked - needless to say with these cars

[upbeat iron]

Any update?

[obtuse condor]

update the game (go to the store and download the update). I think that should fix your problem

[pliant cedar]

No free gas fill for legend pass anymore?

[cobalt fern]

that's MP pass

[pliant cedar]

Used to be legend pass also. It says it in the benefits info

[cobalt fern]

never was

[golden cosmos]

i thought so as well, probably only for long seasons

[cobalt fern]

no the free gas refill is only in the multiplayer pass

[young kernel]

Bundle pass gone i can not buy it

[golden cosmos]

i thought he is talking about extra gas , my bad

[urban mica]

Many thanks to Tony at Customer care,should've given 5 not 4 star.Razed all files caches,permissions for apps I never use etc.

[smoky jacinth]

My sponsor ship is glitched. Whenever i try to accept it says execution on server failed.

[vital radish]

Already updated bro

[modern sierra]

@pastel gale Hi, I need help. For some reason the game doesn't let me participate on the Clash and this is the second time it happens

[vital radish]

I noticed that in the daily 'Gameloft Anniversary' event there is a mistake: if you reach fourth place you win 10,000 instead of 100,000..

[fierce birch]

This is in the starway section so should be the Ferrari 488 GTB instead

Also, shouldn't the huracan spyder evo be overclock-able because of its starway?

[vital radish]

Good evening, my child grabbed his cell phone while I was away for a moment and spent over 6k tokens for a little money. Can someone help me undo it?

[strong schooner]

Already said it twice but they don't seem to care.

[muted kindle]

B R U H I can't get my rewards

[turbid plume]

Is this only happening to me?

[smoky jacinth]

@muted kindle same thing happening to me too. I had accepted the ferrari f50 sponsorship tomorrow but today, it vanished and I can't accept any more sponsorship.

[marble cedar]

mr.crackl3h3ad has been warned

Reason: Posted an invite

mr.crackl3h3ad has been warned

Reason: Posted an invite

[hollow dust]

Same here!

[muted kindle]

same idk why

[eternal prawn]

smn explains why this game still having intensive lags during gameplays

bro i tried this game in a sequence in 4 phones

-E6 Play
-A32 4G
-A14 5G
-S21 FE 5G(my actual phone)

And the deadly bugs and lags still happening

i rlly think if i try to come back to this game

[buoyant jewel]

My teammate showed this video.

This bug . About sinhronization

[subtle sand]

What has happened to showroom events? They have reduced the conditions per race, how will we get reward of 160 conditions or more??

[rapid bane]

Because you've already done it once now the rest of the rewards are gone 2nd time

[bold shadow]

There were token rewards here before the update. They made this mess while trying to remove them.

[leaden plume]

on the second run the rewards should be changed, not removed. this is not normal, this is a bug and we want to know when it will be fixed. But there is no answer for 6 days >:(

[jade ferry]

@pastel gale Why is this problem still not solved? It's been almost a week of this problem but it's still not over. I'm sorry I had to mention you @pastel gale

Why?

[rapid bane]

Are you sure dam that sucks if it is a bug i need this fixed also then

[leaden plume]

Yes, I am sure
here are two tables, rewards for first-second launch W12 (compiled by myself)

[rapid bane]

So we should probably not play showroom until it's fixed then

I have only 121 conditions @pastel gale Is this a bug or has the showroom been changed?

[charred basalt]

In multi player, I start in bronze but I'm racing silver and gold which are at least a 1000 more than my fastest cars.. what is happening to this game..

[teal orchid]

Bro how am i supposed to complete the missions and conditions? 7 days wasted? Please solve this.

[outer grotto]

Can not play?

[teal orchid]

I can play. But how would i know what am i supposed to do?

[upper kettle]

@pastel gale what about the sc63. we need it upgraded in SE, but no packs to buy and no GP to get some. Again very bad timing in events, as the GP or any other event will finish after the SE.

[wraith night]

Hello everyone , I can't restore my account , someone give help please

[sharp fox]

Hi everyone, i want free mclaren p1 but cant watch ads.

[plush galleon]

Try changing your location if you haven't set it yet

[sharp fox]

what is that?

[plush galleon]

Got to settling this should be a option to set your location

[steep mantle]

hey everyone, I've been having trouble claiming my contract, it says that it's ready but when I click on the gold checker it just puts me at the selection page, the time is far up but it still says I cannot replace the contract until it's either fulfilled or expired.

[torpid raft]

Pls help
Why events and multiplayer are gone?

[steep mantle]

I had the same problem before the new season, idk how to fix it, it just came back after 2-3 days.

[torpid raft]

Oh
Ty for the help

[bronze egret]

Having issues with sponsorship contract since last update. Did anyone find a solution if faced same?

[steep mantle]

is it not letting you select a new one? while also saying it's ready?

[muted tide]

Saleen showroom is broken. 14 Stages complete giving only 770 of the 780 needed to open next stage. @pastel gale Any help appreciated. Thank you.

[torn wyvern]

Bro why 10k when before that is 60k 💀

[marble cedar]

gnida_tank has been warned

Reason: Posted an invite

[slim plover]

y'a des fr ici

[young kernel]

English please

[shut oasis]

@pastel gale I have an issue with milestone rewards in both mp's. When I reach said rewards the reward repeats 2/3 times after I collect it. I don't receive extra but the repetitive time it takes to collect to move forward is grinding my gears.
Platform Android
Player ID a-2g6e459

[marble cairn]

@pastel gale Last 2 stages of saleen s1 showroom would remain inaccessible due to wrong (too high) number of conditions required. For stage 15 there will be 780 required while just 770 possible assuming all previous are done.

[marble cedar]

gnida_tank has been warned

Reason: Posted an invite