How do I fix | Shadow (ENG) | Page 1

exotic folio May 15, 2026, 6:05 PM

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This has been going on for 10hrs

burnt glen May 15, 2026, 6:18 PM

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Follow the help centre article linked in the error message

exotic folio May 15, 2026, 6:40 PM

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I have doesn’t work

burnt glen May 15, 2026, 6:45 PM

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Okay.

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So you know what to do next via that article, open a ticket with support.

mystic leaf May 16, 2026, 12:55 PM

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Same here, and there are other posts about this so it seems like a issue for several people right now. It started right after a Windows update yesterday.

flint quarry May 16, 2026, 1:50 PM

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Yes this is happening to everybody right now

mystic leaf May 16, 2026, 4:01 PM

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flint quarry Yes this is happening to everybody right now

That's kinda good, I hope, so we possibly won't have to reset our shadow and just wait. We'll see!

burnt glen May 16, 2026, 4:09 PM

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Although it's not happening to everyone.

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If the steps in the article don't help, the final one is to open a ticket with Shadow Support. To which they'll reply earliest Monday.

flint quarry May 16, 2026, 4:55 PM

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So what do you do

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Mines doing this

burnt glen May 16, 2026, 5:05 PM

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Well that's different to OP.

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But you'll need to contact Shadow Support.. or Reset, up to you.

flint quarry May 16, 2026, 5:17 PM

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How do I reset

burnt glen May 16, 2026, 5:20 PM

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https://support.shadow.tech/hc/en-us/articles/32731863175569-How-to-Factory-Reset-Your-Shadow-PC

flint quarry May 16, 2026, 6:16 PM

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I can’t even get it to open to to get to the file

burnt glen May 16, 2026, 6:30 PM

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Huh?

flint quarry May 16, 2026, 6:42 PM

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I’m tryna see where to go to do that but it’s not giving me the option to go to settings on the website

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I don’t see factory reset

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So this will delete all my stuff right

burnt glen May 16, 2026, 6:59 PM

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Yes. All C Drive, D drive if you have is fine.

#How do I fix