rich hull
I have a huge problem now because I intended to cancel my shadow service, but when I go to the website the option is grayed out, opening a ticket with support ended with them telling me they couldn't cancel my account.
This is going to be a huge problem for me.
green locust
That sucks that you forgot to cancel in time, but not sure why the post.
rich hull
Unsure if there were any other options in what I could do, I thought it wouldn't hurt. I was not aware that they want you to cancel 10 days prior, seems a bit excessive compared to other services.
I completely understand them pausing the service for nonpayment for example, but the idea that you can't cancel on your due date is a bit backwards, as a business.