I ordered Shadow PC Neo last night, there was an error message and payment was still taken but I did not get a receipt or the PC in my email. I now have an account, is it possible to have my PC added on? I have proof of payment from my bank account.
#Ordered Shadow PC but did not recieve receipt or product.
merry void
naive coral
It's not instant.
https://support.shadow.tech/hc/en-us/articles/34396728953745-Shadow-Activation-Time-and-Subscription-Information
If it takes long enough, contact Support via any method informed in #🔗┃links.
uncut thicket
it takes 10-30 minutes max
merry void
I contacted support, its been well over 24 hours.
I could expect atleast a receipt email once payment was recieved, right?
merry void
It's not instant.
https://support.shadow.tech/hc/en-us/articles/34396728953745-S...
I contacted support, its been well over 24 hours.
I could expect atleast a receipt email once payment was recieved, right?
naive coral
Usually, an email with the confirmation, yes.
Check the spam box.
Uncaptured payment is another possibility, and you will be refunded soon.
But wait for the Support team to get back on you.
merry void
Usually, an email with the confirmation, yes.
Check the spam box.
Uncaptured pa...
Nothing in my spam either, I do think this is a situation of an uncaptured payment. I will wait for the support team. Is there a phone number associated with the company for billing?
naive coral
No phone number. The methods to contact them is in #🔗┃links.
Usually, they respond with 24 hours. At max 72 hours when under high demand (which doesn't seem to be the case for this week).
Except weekends, as they are closed.
merry void
No phone number. The methods to contact them is in <#983450423836938300>.
Usuall...
Thank you
naive coral
No problem.
If they take more than 24 hours to respond, or exceed as much as it would take, let us know. We can forward your Ticket ID to them.
But they should reply to your ticket soon.