#I brought the pc but l never received a email

7 messages · Page 1 of 1 (latest)

warm moon
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It’s been over 6 hours still no pc

sour oracle
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I think they need to revise the text on the website and be more verbose on payment status.

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Generally it's within an hour, unless there's a backlog of automated activations, or your payment fails to capture.

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Do you have anything in the "My PCs" section on your account page?

warm moon
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no

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@sour oracle

sour oracle
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Then your payment failed to capture. Uncaptured payments are returned by Stripe within 5-7 business days. Could be AVS failure, could be anything. Shadow support can give you more information in #support-ticket when they return on Monday/Tuesday, but until then rest assured you will get your money back.