#Who Owns Shadow? They need to know something is up with their Enterprise/B2B Division

6 messages · Page 1 of 1 (latest)

thorny crescent
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Punching this through.

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Could you pass me that original ticket number? As well as the newer ones if you have em?

indigo panther
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April: 715009

July: No ticket Number

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Hello, 
 
Thank you for reaching out to Shadow Support. 
 
Looking through the previous escalations, it looks like a member of our B2B team reached out in April, 2025. Were you not contacted? If not, we can re-escalate the case. 
 
Please let us know if you have any additional questions. 
 
Best regards,
Ollie | Shadow

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Hello, 
 
Thank you for this confirmation. I know our support department does not offer over-the-phone support, but we can definitely make it known that you prefer to do a call. 
 
For confirmation, is there anything specifically that wasn't discussed or fully fleshed out when our B2B team contacted you last time? That way, we can make a note of it when re-escalating it to their department. 
 
Best regards,
Ollie | Shadow

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Hello, 
 
Thank you for this confirmation. We escalated the request to our B2B Team. While we wait for their reply, we’ll place your ticket On Hold to keep it open for you. This way, we can let you know as soon as they have an update.
 
Best regards,
Ollie | Shadow

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Hello,
 
Thank you for your patience.
 
We will come back as soon as possible.
 
Best,
Aether | Shadow

See days and day and days with no response from the Enterprise/B2B team

thorny crescent
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Thanks.

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I've punched this through to the team. While I don't work for Shadow, I try to get information to the right people.

lusty stirrup
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Thanks @thorny crescent and @indigo panther for the feedback and escalation