molten nova
Hello,
It's been almost 6 days that my sahdow account is blocked due to an unpaid invoice however when I want to pay it tells me that the amount is too small to be paid. I opened 2 tickets over 1 weeks no response from shadow and I risk losing my save shadow ...
Does anyone have a solution please ?
wide prism
Unfortunately no. Only Shadow Support can deal with it.
You mention you've opened tickets over the week, when? Also what's the case ID? - I can forward this on to Support staff to check tomorrow.
molten nova
Ticket #728420 - Friday the 30th
Ticket #728749 - Saturday the 31th
wide prism
Oh...
So you waited till the last moment to open them.
They won't have replied cause it can sometimes be upto 72hr response and support are closed on the weekend.
I assumed you opened them on like Monday/Tuesday.
molten nova
I was busy with work yes i did at the end of the week.
But usually I get very quick answers from them.
But thanks a lot.