Shadow Neo Boost

[fervent crow]

I upgraded Shadow Pc from Boost to neo Boost, I factory reset the pc, but I didn't receive it, i payed for the early access.

[slim tree]

You will need to reach out to Shadow Support.

All we can do as a community is theorise what might be the issue. For example does the VM Plan say Neo Boost? When did you reset, was that part of the upgrade process or manual?

[fervent crow]

It does not say Neo Boost, i reset like 1 hour ago, and now im trying to fix the shadow pc installer, and what do you mean by manual?

[slim tree]

As in did it tell you a reset would be required to move over to Neo Boost or did you initialise the reset and if you did, how long after the upgrade order did you do this?

Generally with upgrades they take about 10-15 mins for hardware change (with the Shadow shutdown)

Also as it does not say Neo Boost as your plan. I would assume something with the upgrade order went wrong.

[fervent crow]

like five minutes later

[fervent crow]

they charged the money tho...

[slim tree]

Doesn't mean something can't go wrong does it though.

[fervent crow]

hope they fix it

[slim tree]

Reach out to Shadow Support

[fervent crow]

yeah ur right

[fervent crow]

i will, thank you so much for the help 🙂

[slim tree]

They'll get back to you earliest tomorrow as there's no support on Mondays, you can use the Support form on your account webpage or #support-ticket

[fervent crow]

i think its working

nah its still boodt