#Subject: Unable to Connect to Shadow PC Due to Cloudflare WARP (VPN)

24 messages · Page 1 of 1 (latest)

green imp
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Subject: Unable to Connect to Shadow PC Due to Cloudflare WARP Issue - VM #778lWURg62au9lQI

Dear Shadow Support Team,

I'm writing regarding an urgent connection issue with my Shadow PC . I accidentally enabled Cloudflare WARP (VPN) on my Shadow PC, and now I'm completely unable to connect to it as the VPN activates automatically on startup.

Here are my account and VM details:

  • Subscription: Shadow PC - Power (updating to Boost on 05/19/2025)
  • Storage: 512 GB
  • Datacenter: CAMTL01 (Montreal, CA)

The specific issue is that Cloudflare WARP is starting automatically when my Shadow PC boots up, and this is preventing me from establishing a connection to my VM. Each time I try to connect, I'm unable to establish a connection, presumably because the VPN is interfering with Shadow's networking requirements.

I would greatly appreciate your assistance with any of the following solutions:

  1. Remote access to disable Cloudflare WARP from startup
  2. Instructions for accessing my Shadow PC in safe mode or with networking disabled
  3. A network reset for my VM that would remove or disable the VPN configuration

Please let me know what options are available to regain access to my Shadow PC as soon as possible.

dry field
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Just restart it & open task manager immediately and close cloudflare

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Then uninstall

green imp
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it starts on start up

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so basically i cannt even get in it, it just times out

dry field
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Yeah like soons as the pc loads you gotta open task manager immediately

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Then close the cloudflare

green imp
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connection times out before even loading up

dry field
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You gotta restart it

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Like turn off n back on

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Otherwise it just keeps reloading the same session

steady void
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tried changing your cloudflare password? invalidate the credential?

green imp
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i never logged in

green imp
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even tried it on the web client

dry field
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Oh then just reset your shadow pc atp if that didn’t work

green imp
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i have alot of stuff on it

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u think if i make a ticket they could remove it ?

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like the vpn

dry field
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I don’t think that’s how it works lol

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And tbf when I tried cloudflare it didn’t work because someone else had that problem so I assume you can’t even use a VPN

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I’ll stand corrected if need be but best I can say is just wipe & don’t redownload it, sadly the fix I gave you doesn’t work but it was the easiest I found

green imp
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yeah np, i hope that maybe support can do smt from their side

steady void
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They can't.