#my shadow pc wont start

65 messages · Page 1 of 1 (latest)

grave rover
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is anybody else shadow pc not loading in or is it just mine ?

opal grove
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Same here

grave rover
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its weird because it was working fine up until 11 pm lastnight

opal grove
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It has been 9 hours for me cry

static falcon
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USWDC01 with XFinity?

grave rover
static falcon
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Shadow Datacentre + your ISP

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As those two as a combo are having issues at the moment.

grave rover
static falcon
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Who's your internet service provider?

grave rover
static falcon
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When you click on the PC it'll come up with something like this

image.png
grave rover
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n its my last few days. i feel like im losing out on $

static falcon
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Okay yes.. So those connecting to that datacentre with Xfinity are having issues. In the last several hours.

grave rover
static falcon
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It's being investigated though, all I can suggest is contacting Shadow support via #support-ticket Including that you're one of those connecting to USWDC01 with XFinity.

wintry tapir
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Goodmoring. I came to say the same thing. Thanks for letting us know !

grave rover
static falcon
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Response times should be back to their normal now. A few weeks ago it was within 72hr. But they do respond, even if it takes a while. So no idea why they wouldn't with you.

grave rover
static falcon
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Complex systems, complex issues.

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Hoping for at least some explanation from Shadow themselves to be able to share with people, would be nice if the Status site at least reflected that an issue is being investigated, even if there's no ETA on a solution, just that one is being looked at.

grave rover
static falcon
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Not wise to share VM ID. Anyways your issue must be different, reach out to Shadow support.

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@naive valley

naive valley
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Hi

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@static falcon sorry

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since yesterday

static falcon
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Yeah different issue. You’re having an issue updating your Shadow. Reach out to support - #support-ticket

naive valley
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I was having problems with my shadow and I went to where it says help and clicked on repair my shadow pc.. and since yesterday it hasn't opened and is stuck on uptadating

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@static falcon I already opened the ticket, they already asked me to open it on the PC, on the smartphone in beta it's the same

static falcon
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Then reply to them.

naive valley
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I already did that

silent anchor
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Any update

static falcon
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Disable IPV6 seems to be a "solution" for now.

silent anchor
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Idk if I can do that with Xfinity

static falcon
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You can do so at device level mostly. What are you using Shadow on?

silent anchor
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A crappy PC

static falcon
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Windows?

silent anchor
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Ya

static falcon
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10 or 11?

silent anchor
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10

static falcon
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But be sure to also have ticket open with Shadow Support.

silent anchor
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I have a ticket open

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that worked

grave rover
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what is this @static falcon

static falcon
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Means update failed, keep hitting retry.

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Clicking continue will as it says but you in a mode with certain features disabled.

naive valley
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If you press continue it will enter but with a degraded environment. no access to camera commands etc.

grave rover
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@static falcon i did not mean to lash out at you but at this point it seems nothing is being fixed

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But idk anything about GPU or anything.

grim kayak
grim kayak
polar isle
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Same

teal jay
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My shadow tech isn’t working

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I just brought it last night and it won’t let me start it

polar isle
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And idk the support ain’t responding for me

ionic narwhal
ionic narwhal
polar isle
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Any way to fix R-617