Issues when upgrading plan | Shadow (ENG) | Page 1

ashen oasis Mar 18, 2025, 6:48 PM

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Been trying to get a hold of somebody from support.

When I upgraded from Boost to Power plan and paid the difference. My status got turned to “stopped” and I have no received any confirmation email that my shadow pc is available to use. It’s been just about 24 hours with no updates.

Has anyone else had this problem when upgrading from boost to power?

plain parrot Mar 18, 2025, 6:49 PM

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Doing upgrades you don't get confirmation email, not that I know of. Have you booted up to check if the hardware has changed?

ashen oasis Mar 18, 2025, 6:55 PM

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Oh it booted up now

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Not sure how to check hardware

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Yes hardware was updated! Thank you.

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Is it still possible to have my data centre changed? I picked Montreal but I guess because of my address in New York it automatically made Washington my data centre

plain parrot Mar 18, 2025, 6:59 PM

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You'd have to contact Shadow Support for that. Maybe Washington DC is better though ?

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https://speedtest.uswdc01.shadow.tech/
https://speedtest.camtl01.shadow.tech/

ashen oasis Mar 18, 2025, 7:01 PM

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Up in Toronto,ON for business trip until May

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Getting 60 ms with Washington and 30ms with Montreal

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Thanks for the speed test links 👍🏼

#Issues when upgrading plan