What’s the case number for the ticket and date opened?
#subscription !
reef raptor
Hello Pip. It is this. It's always the same! thank you so much !
lunar sable
Forwarded.
reef raptor
It's been like this since February, I can't cancel my subscription because it says "interrupted"...but they still took the money for the month of March.
lunar sable
There’s a long response time at the moment, which is why the original one hadn’t been answered, but equally opening multiple I believe voids the other. But I guess without them communicating the current potential wait time, opening another is a normal reaction. Anyways, someone should have a look into it and reply soon enough.
reef raptor
Hello Pip, okay, thank you for your support
foggy meteor
Hi @reef raptor , Shadow Support has been in correspondence with you as of today. We're currently migrating ticketing platforms, and #700855 has been replied to.
By the way, "Interrupted" has nothing to do with your ability to cancel the Shadow PC subscription. That's the status of your Shadow PC. If your Shaodw PC is off, it will appear this way.
reef raptor
Hi @foggy meteor
thanky for your message.
Ok, but the problem wasn't solve !
And so, how can I cancel my subscription ?
reef raptor
@lunar sable sorry, now everything is okay. I found the option to cancel my subscription. It was at the end of the page, from the mobile version of the phone it was not visible. @foggy meteor Thanks for your clarification about "interrupted". So I looked further.
foggy meteor
Oh great, thank you for confirming as well. Is the translation "Interrotto" a little confusing? Perhaps I can make a recommendation on your behalf for the future. Let me know what you would prefer to see to indicate the PC is "off".
reef raptor
@foggy meteor Yes, I thought that "interrotto" was referred to the subscription. I couldn't read this because was at the end of the page 🙈 ...Yes, you could write "off" in italian "spento" ...so it will be clearer
@foggy meteor you can inform Shadow the case is closed. Only that I would a refund, if it's possible, because I didn't want the subscription on this month, and I'm not using Shadow ! please ! 🤷♂️
foggy meteor
I can't really negotiate a refund on your behalf unfortunately because I'm here to manage Discord and not Support tickets. We can't help with account-related issues on Discord for this reason.
But you can still make your case to Support and let them know that the status caused some confusion and ask for a refund .
reef raptor
hi @foggy meteor, Shadow answered me. He told me that cannot refund me for several rules! I also explained him my problem with the smartphone and the confusion with the word ! but don't worry, thanks for your help @lunar sable
The thing most important is that I understood the way to cancel the subscription. Thank you again for your support. I wish you the best.