Has anyone had luck reaching shadow support in the past few days? | Shadow (ENG) | Page 1

devout ridge Feb 25, 2025, 12:36 AM

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I’m on DC. I’ve been reaching out to support for days with no luck. Is there an unreported outage?

reef gulch Feb 25, 2025, 1:36 AM

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also haven't had a response in days

silk pendant Feb 25, 2025, 8:22 AM

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When did you open the ticket? Support is closed during the weekends. Response times can be up to 72hrs currently I think (not including weekends) When you open a ticket you get an automated email with confirmation that the ticket opened, then it’s a matter of waiting, very rarely do tickets slip through the cracks.

#Has anyone had luck reaching shadow support in the past few days?