#Shadow disconnects about every hour or so. R-617

5 messages · Page 1 of 1 (latest)

upbeat eagle
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So I had some problem with Shadow booting up. I decided to reset PC, that was 3 days ago. Since then the problem is gone but another exists now. About every hour or so, Shadow just says "restarting streaming" and then crash into launcher with error R-617. I have to launch Shadow App again to be able to get into Shadow, otherwise it doesn't connect. All this takes like 2 minutes and I can continue using it without a problem but it is so annoying when I do some work or play games, since I am out for 2 minutes. I didn't find anyone having this problem.

I am on Windows 10, Using Power. I tried Stable, Beta and Alpha apps. I am on Frankfurt datacenter.

I appreciate everyone trying to help me.
Feel free to ask anything I may forgot to state here.
Sorry for my english.
Thank you so much.

native parcel
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R 617 seems to be mostly caused by IPv6, there was a fix rolled out for those with Win 11 24h2 on their Shadow while using IPv6.. But that's about it so far.

Do you have IPv6 enabled on your local machine? - If so can you disable it (use IPv4 only) and see if error persists. If it does, try and see if you can disable IPv6 on your router itself.

#

You may also have to open a ticket with Shadow Support to investigate further.

upbeat eagle
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Thanks, I disabled IPv6. I will let you know if it helped.
Also I didn't change any setting before I reset my Shadow so I don't know why it would be problem now. I use Win10 on both Local pc and Shadow pc.

Thanks for your response!

upbeat eagle