#I been stuck in this little thing ever since I hit repair my pc
proven totem
stone delta
I have the same thing. My shadow launcher and browser loading stops halfway through, nothing helps.
stone delta
what did you press?
glacial osprey
I see you tagged the volunteer moderation team. Who have no insight or ability to help with your shadow account because we keep the peace. How can we as volunteer peace keepers provide moderation assistance?
mental knot
Deleted that image for personal data visible.
Can you stop the VM?
little power button, top right?
proven totem
Power button say it gonna turn it off but it stay on
mental knot
It requests the VM to stop. Can take a few minutes, and it doesn't auto-refresh, you have to refresh the page to see the new status.
When it does, status should show stopped.
mental knot
So you clicked reset already?
proven totem
ye
mental knot
Sweet. It can take a while to wipe and reprovision the disk. It'll go back to stopped status when it finishes.
proven totem
Ok
mental knot
Then you can open a client and give it a go and see if a fresh install gets you going again. Luckily it's not too bad to reinstall games.
stone delta
How can I recover the files?
what kind of service is this that in any lag deletes everything completely, this is the solution))
stone delta
From your message in <#687830602317168711> , it still says that it's in maintena...
Scheduled Maintenance
[Global] Backend service updatePlanned Maintenance
Schedule
February 4, 2025 10:00AM - 11:00AM CET
February 4, 2025 9:00AM - 10:00AM UTC
I saw this on February 2nd
at 10:00 CET, that is, in 8 hours and 10 minutes.
mental knot
OP reset their VM which will trigger an A/G-468/maintenance code. Just waiting on that to complete so they can try again.
stone delta
Hey there,
Aurora here from Shadow Support! Thank you for your message! We sincerely apologize for the delay in our reply as we've encountered a high ticket volume.
We've pushed an update from our end, please wait 1 hour from receiving this message before connecting to your Shadow PC. Let me know how it all goes and if you have any further questions!
Wish you all the best,
Aurora | Shadow
marble hare
@stone delta Can you please stop Hijacking others posts.
stone delta
Nothing has changed!
marble hare
Reply to the email from support.
stone delta
I wrote who are you the group moderator? it's none of your business I'm writing what is.
marble hare
It is my business, you're posting in Community Help posts... You must follow the rules, to which Moderators enforce these rules.
stone delta
They wrote to me today, but nothing has changed. That's why I'm duplicating, what don't you understand?
marble hare
You need to simply reply to the email that what they have done did not help, it literally states "Let me know how it all goes and if you have any further questions!"
👍
stone delta
I wrote to them, no answer about them.
marble hare
Then you wait.