junior marsh
Same as last weeks update. Getting the exact same problem with today's update. Shadow updates fine, but just won't launch. Gets 3/4 of the way through the loading screen then sits at this exact spot every time. Tried everything I found on the internet to no avail, tried Alpha, beta, etc, nada.
Last week this was fixed by them reverting the update but I doubt they'll do that again...
Genuinely not sure what's causing it. It's honestly infuriating.
gentle cobalt
Last rollback was due to ShadowUSB and RPi issues.
I just updated on a PC that has ShadowUSB, which itself also updated. Loaded in fine;
OS - Win 11 23H2
What's the longest you've left it for?
I assume you've tried shutting down and starting again after a few minutes?
cunning sundial
send me your logs, so I can check shadow-launcher.log and shadow.log in DM, I'll check when I can or before it's your support ticket turn
(win+r %HOMEPATH%\.shadow)
junior marsh
Left it for an hour after I woke up and went to get breakfast, came back to no progress.
And sure Alex, I'm just manually updating the Nvidia driver on my local PC as I noticed it was out of date, if that doesn't fix it I'll send the logs
junior marsh
Weird, I'm not seeing any "Shadow.log" or "Shadow-launcher.log" in the .shadow folder
cunning sundial
show me what you see please
cunning sundial
yes, you have just the option to hide extensions on your local explorer
junior marsh
Ah, alright I'll send those two then
cunning sundial
once done, close shadow and delete this folder
junior marsh
the entire .shadow folder?
The log code from the launcher is TKDSHG
IDK if that helps you or not
cunning sundial
you are getting U-101
launch shadow alpha, in help pane, click on repair shadow button
junior marsh
That was the same thing from last time, something with the update didn't go through or something, had something to do with the USB drives
I'll try the repair shadow thing
Should I delete the .shadow folder?
junior marsh
Alright, gonna wait a few hours before restarting, hopefully the repair & extra wait fixes it, I'll keep you updated
junior marsh
launch shadow alpha, in help pane, click on repair shadow button
Didn't work, sadly.
cunning sundial
hopefully support can do better
junior marsh
Last week they couldn't figure it out either
cunning sundial
I can check your latest shadow-launcher.log and shadow.log if you want but if components are beyond repair, they most likely will offer factory reset option...
junior marsh
Only way it got fixed was by reverting the update but I dont think they can do that for individuals
Sure I'll send those
Weird, it didn't add new launcher logs in the folder... I'll try a full reinstall of ShadowPC itself on the local PC
It's only giving me the shadow-launcher.log, not the shadow.log, is that normal?
Gonna let it sit on the "Starting Shadow" screen for a while & hope it fixes itself
cunning sundial
yes normal, until the stream has been started there's no shadow.log
