#Unable to make payment right now

6 messages · Page 1 of 1 (latest)

spring sapphire
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To my knowledge there is a grace period, if i am not mistaken

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i believe you have somewhat, 7-9 days before the full deletion happens and that’s after (canceled subscription) and etc

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i’d double check, however i think that’s correct

inland laurel
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Indeed 7 days grace period (without access) then deletion if not paid, should be detailed in an email.

hollow vigil
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your bill date will remain the same after 7 days mind you. so you might as well either pay it or get a new sub

prime basalt
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interesting that everyone is posting 7 days even though the terms on the web say it is 15 days before data deletion

“ If your subscription is unpaid and terminated, you'll have 15 days to download your data before it is deleted.”

https://support.shadow.tech/en_US/articles/payment/what-should-i-do-if-my-payment-was-declined/64e3101304a01d0067a5ef26