Account disabled | Shadow (ENG) | Page 1

calm onyx Dec 4, 2024, 5:26 PM

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My account was suddenly stopped without warning, payment was always on time! can you help me remove the lock? And what data do I need to provide and to whom?

red hawk Dec 4, 2024, 5:27 PM

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https://discord.com/channels/460948857304383488/1210660461457051758

calm onyx Dec 4, 2024, 5:36 PM

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1)Account disabled
This account is disabled

#20bd091bd2b3f1466c57653cf3a9889a-fc169edc513c0f00-1
Summary: 1)disabled on all devices.
2)The problem does not depend on the choice of internet network
3)Method of connection from District Columbia
4)Windows 10 / PC

red hawk Dec 4, 2024, 5:37 PM

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you missed the most important part of the message

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"📝 Note: For any account, subscription, billing, or payment inquiries, you must contact Support."

calm onyx Dec 4, 2024, 5:38 PM

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But it's not available to me because I can't log into my account.

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red hawk Dec 4, 2024, 5:40 PM

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you have a support form here : https://support.shadow.tech/articles/how-to-contact-support/how-to-contact-shadow-support/64e310166593fd01eb5e828e

Shadow

How to contact Shadow Support | Shadow

Have any questions or need assistance? Shadow Support is here to help! Contact us from your account page or on our Discord server.If you don't have a Shadow account or you can't log in, you can co...

calm onyx Dec 4, 2024, 5:40 PM

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Everywhere requires logging into an account that is stopped

red hawk Dec 4, 2024, 5:41 PM

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no, it's not required

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calm onyx Dec 4, 2024, 5:42 PM

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Great, you helped me a lot, I’ll go write to them... I don’t understand how you can stop work without warning

red hawk Dec 4, 2024, 5:42 PM

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they will explan, but there's many reasons

#Account disabled