Connection | Shadow (ENG) | Page 1

brittle harness Oct 24, 2024, 7:25 PM

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Everytime I play like every 30 seconds or so my shadow buffers and says "connection lost.. reconneting" but my latency and stability are great, bandwidth is great, connection drop is at 0 but every 30 seconds I lose connection??

brittle harness Oct 28, 2024, 12:21 AM

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Is anyone gna help me?

steep bobcat Oct 28, 2024, 10:04 AM

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Please bare in mind this is community based assistance. The more information you can give the easier it might be for others.

For example details like

What are you using shadow on, Operating system.
Network set up, Wifi or ethernet.
Shadow location
Your location

Things that are mentioned in https://discord.com/channels/460948857304383488/1210660461457051758

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And then you've got #support-ticket for Shadow Support.

brittle harness Oct 28, 2024, 7:02 PM

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I always open a ticket before asking help from the community but support didn't reach out jts been 4 days

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I operate my shadow on win 10 and I live in Vancouver using the Portland shadow server

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Although everything looks good my shadow every 30 seconds keeps saying "connection lost.. reconnecting" and giving me errors I've never seen before like R-605 and R-617

steep bobcat Oct 28, 2024, 7:17 PM

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Have you tried lowering the bandwidth/bitrate?

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It seems very erratic on that screenshot, plus packet loss.

brittle harness Oct 28, 2024, 7:26 PM

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I have it on auto detect

steep bobcat Oct 28, 2024, 7:28 PM

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Could be causing issues. Change to 20 and see if improves

brittle harness Oct 28, 2024, 7:53 PM

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do u reckon its cuz of this? started having issues ever since this

steep bobcat Oct 28, 2024, 7:55 PM

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Can't be

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Check the incident report that details what happens.

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(Scroll down)

brittle harness Oct 28, 2024, 8:08 PM

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twice in ther past 30 seconds this happened

silent tapir Oct 28, 2024, 8:15 PM

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those are new error codes (more precise than those you had before), you most likely on beta version

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to start with you can try to lower your bitrate to 10 and see if that improves things

steep bobcat Oct 28, 2024, 8:17 PM

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The incident which you even just screenshot says Some users unable to launch their Shadow; launcher returns to homepage with Shadow is off.

Your Shadow has been working, but you're getting these errors, so it's not related 🙂

brittle harness Oct 28, 2024, 8:29 PM

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I'll try switching to the official version and lowering the bitrate and get back to you guys👍

silent tapir Oct 28, 2024, 8:32 PM

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you can stick to beta, it's just the informations was not provided in your help request and to explain the new error codes :)

#Connection