No errors, just cant connect to the service at all
#[DEFRA01] Connecting to Shadow > Shadow is off
brave spindle
brave spindle
severe spire
Following, because I am having the exact same issue and it started at the exacty same time
brave spindle
DEFRA btw!
tepid herald
Same
quartz talon
Open a support case and send in the launcher logs, please. Looks like more than a few people have this problem. You can try several times and it should start at some point though. But the more cases are opened on it, the sooner it will be fixed.
brave spindle
Open a support case and send in the launcher logs, please. Looks like more than ...
I did send the logs, but it does not start i feel like i have tried 50 times now 🙂
placid terrace
Doesn't seem to be connected to the launcher version.
I tried Browser, Prod, Beta and Alpha.
Same on all of them, data center DEFRA.
wooden roost
As Little Johnny said, please send logs and open a ticket including the logs code and issue.
[DEFRA01] Connecting to Shadow > Shadow is off
iron otter
any updates on it, I've sent my logs and opend a support ticket
is it possible to switch to other data centers in europe @wooden roost
seems like the defra datacenter setup needs some more work.
Sunday was buggy, yesterday was great for a few hours without any issues, today sth else again
wooden roost
You can't switch on the fly, you'd need to ask support on how best to change. (requires new account for said other datacentre)
iron otter
kk
opaque inlet
I cannot connect. I have been trying for 2 hours
opaque inlet
They haven't responded to my tickets I opened over the weekend
opaque inlet
where are the logs stored?
wooden roost
Well ofc only if you get the confirmation the at the ticket is opened, if you don't get that then liklihood it's not opened.
There's the Send Logs button in the Help Section, it gives you a code to include in the ticket.
wooden roost
Indeed, no error code, which is why the logs and tickets are important.
keen folio
gonna send now
wooden roost
opaque inlet
I put in a second refund request, hopefully I won't be ignored again
wooden roost
Ignored?
wooden roost
Via your account? Did you get email confirmation that the ticket opened?
opaque inlet
I created a new account in the UK. I'm looking for a refund for my German account as I have not been able to use it properly since purchase
I opened 2 tickets from the German account requesting a refund
wooden roost
If you got the confirmation email with case ID. It's likely you're not being ignored, just not waiting long enough due to ticket loads. If you didn't get that confirmation, then either issue with the email or tickets aren't being opened on your account.
opaque inlet
@wooden roost thanks for the info
keen folio
What is this ? And ist that my PC in that lilte Pop Up i would guess yes
that pops up in the shadow launcher
bleak ferry
Recovery I assume. Meaning it failed to start so many times that Windows had a fit. Your options are to contact support for a bootloader fix, or reset your Shadow.
dusk kiln
what?
bleak ferry
Hit max connection attempts. Are you using cloudflare WARP locally already?
opaque inlet
After creating a new account in the UK and paying again all the problems went away. I really hope they honor the refund I requested twice now. I was subscribed for less than a week and was experiencing problems every single day! It's clear to me that they have not dedicated adequate resources (both computational and support staff) for the demand at the Frankfurt data center. I think shadow should care about their customers a bit more, further than just saying sorry for the inconvenience. Will definably be ditching this and buying a gaming PC asap.
opaque inlet
but it still doesn't work and they ignored my request for a refund that I requested in that ticket!
Shadow are just a dishonest company
surely this is not legal, ignoring requests for a refund when the service clearly doesn't work for an extended period of time. I will report this to the EU consumer right body.
I urge everyone who is in the same boat as me to request a refund from this company who doesn't care about its customers! They cannot ignore all of us and get away with taking our money for a sub par service. Shame on you Shadow PC!
rare lava
surely this is not legal, ignoring requests for a refund when the service clearl...
I only know that there's only a refund when it's clear it's Shadows fault and only after the issue is completely solved. There's no refund between having this issue and the issue is fixed.
So maybe ask again when your issue is really fixed
opaque inlet
Iv already stopped using it as I don't have time for troubleshooting. I have 1 hour a day to play games. It's their job to troubleshoot.
opaque inlet
They offered me €10 out of my €50 back. What a joke
rare lava
That would be 6-7 days completely not able to using Shadow. Don't know how long you weren't able to not using shadow and if it was possible to use it in between. You have to write further with the Shadow support when you think it's not fair...
keen folio
Me too
Cant start everytime at this dog shi hour i cant start Like
Brother come on i Just wanna use ur Service ffs
round roost
Received exactly the same response. Service has been completely unusable for the past week.
olive timber
Sorry not sorry but for the money we keep pumping into shadow,at least the servers should be stable
round roost
I give them one more week, if the issue is not resolved and reasonable refund offered, I quit the subscription and hit the internet with bad (realistic) reviews.
olive timber
I cant even start the stream now,it just pops right out into the launcher with text 'shadow off' bruh
round roost
Same here
olive timber
Money well spend😐
keen folio
And today the same procedure cant Login for Like an hour then it works after trying 21826 Times
old yacht
what an absolute joke. i feel bad for new subscribers that dont know what is going on
the dragonball sparking zero launch has been a disaster because of this. im so angry
cedar kettle
Still nothing works.
nimble oxide
same. shadow wn't start. Logs are send.
cedar kettle
Are there going to be refunds?
rare lava
When the problem is because of Shadow then there can be refunds when the issue is fixed. There's no refunds as long as the issue is still active in most cases.
cedar kettle
So the trick to avoid refunds is to just never fix the issue?
bleak ferry
Make a ticket, make sure your issue is escalated to engineering, when a fix is put out, they'll go down the list for compensation.
wooden roost
Also this post itself is for the exact issue on the title.. Connecting to then Shadow is off. at Frankfurt Just an FYI for people.
turbid quarry
And today the same procedure cant Login for Like an hour then it works after try...
That’s insane, I try 3 times max bc it literally loads forever 🙄🙄🙄 I’m paying yall $50 a month on top on $20 bc of some bs but whatever, I’m done w this company
keen folio
That’s insane, I try 3 times max bc it literally loads forever 🙄🙄🙄 I’m paying...
Yes It worked Yesterday without Problems and today this morning too. i also have the Power Edition so i Pay 50€
I just Hope when i come Home from Work today that it works 
vale inlet
+1 having the same problem
keen folio
I reset my Shadow about one and a half hour ago and its still Not finished OK i get it could Take a litle longer but is it normal for it to say Aktiv and Not Off?
