paid for a subscription but did not receive it, and technical support is not responding | Shadow (ENG) | Page 1

quaint jasper Oct 3, 2024, 9:03 AM

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You wait for Support to respond..

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high pagoda Oct 3, 2024, 11:02 AM

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how long i must waiting? i wait 2 days...

quaint jasper Oct 3, 2024, 11:09 AM

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Support usually doesn't take that long at all.. Usually within 24 hours (not including weekends) Did you get a case ID via automated email?

high pagoda Oct 3, 2024, 11:10 AM

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Shadow Support - 441523

quaint jasper Oct 3, 2024, 11:11 AM

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Okay, least you got it. Might be worth quoting it in #support-ticket Asking how long it might be for a reponse.

high pagoda Oct 3, 2024, 11:12 AM

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The bank informed me that the transaction was successful

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but the subscription was not activated

#paid for a subscription but did not receive it, and technical support is not responding