Unable to access shadow pc | Shadow (ENG) | Page 1

kindred matrix Aug 10, 2024, 10:41 PM

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I bought a shadow pc a few hours ago (arount 7pm uk time), and i got an email saying that my pc is ready to access. When I open the app and log in, I get this screen (attached). Is this normal & how can I fix it?

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The status of the pc on the web portal has also changed from creating to stopped

neat vigil Aug 10, 2024, 10:45 PM

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Is it the same account at the bottom? Than the one you received the email on? (Sounds trivial but some people had that problem before on discord)

kindred matrix Aug 10, 2024, 10:45 PM

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Yes it is

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I've also tried on my phone and i get the same issue

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the datacenter is FRDUN02

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works fine in the browser so i'll use that for now

digital tundra Aug 10, 2024, 11:19 PM

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restart your client just

kindred matrix Aug 10, 2024, 11:23 PM

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i have

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multiple times

kindred matrix Aug 11, 2024, 7:47 AM

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still doesn't work today

near plume Aug 11, 2024, 8:35 AM

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You will have to contact support about it, they'll get back to you earliest tomorrow.

neat vigil Aug 11, 2024, 2:06 PM

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Reinstall it? It works for pc in browser? that's weird

#Unable to access shadow pc