#Not getting my email verification

93 messages · Page 1 of 1 (latest)

dense rune
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its not in spam or junk and its the right email

steady knot
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you need to contact support by opening a support ticket for this, we can't assist here with accounts

dense rune
steady knot
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you have a ticket number ?

dense rune
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u mean ticket on the discord server? or the website?

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i sent message to the support from the website didnt get any number

steady knot
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when you open a support ticket you should get a mail back with a support ticket number to follow-up on your request

dense rune
steady knot
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what is the domain name of your email account ? (ex: @gmail.com)

dense rune
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idk if that is the reason but when i bought shadow pc i realised its the wrong email made an email with the wrong email i typed and tried to verify but didnt get anything

steady knot
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try to open a new support ticket (don't post email here:p) and explain in full your issue

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make sure on your account you updated your email to the proper one

dense rune
dense rune
steady knot
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if you don't get an email back after opening a ticket, it won't work

dense rune
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oh.

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ok ty ima try again

drifting lily
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Do you have access to the email you created the account with? Or was it like a typo or something?

steady knot
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you have an active subscription on that account ?

dense rune
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so i made a new email with the wrong name tried to verify with it

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but not getting anything

dense rune
steady knot
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hmm it shouldn't be possible to change email without verification... something strange here :p

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or create account

dense rune
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can i change my subscription to another account?

steady knot
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no idea, but, first you need to get in touch with support

dense rune
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im trying but when i make any ticket i dont get anything in my email

steady knot
dense rune
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can i just make a video and send it to support?

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way easier to understand

steady knot
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nop, changing email if you don't have access or mispelled will require verifications

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like your ID papers & stuffs

dense rune
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i can log in the website but not in the app

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the website doesnt ask me to verify

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but the app does

steady knot
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you need to sort the email issue first

dense rune
drifting lily
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So support already changed it for you?

dense rune
drifting lily
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Oooh... Right.

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Alex^ — Today at 15:50
what is the domain name of your email account ? (ex: @gmail.com)

You didn't answer this... Might help

dense rune
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i sent my email but he deleted it

drifting lily
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Ohhh okay 😄

dense rune
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is there anything i can do because i cant get anything in my email

drifting lily
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Did you try use the contact form above to see if get ticket confirmation from support?

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You can also try the Live Support in the chat box on account webpage.

dense rune
drifting lily
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Okay so at least that worked.

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Try live support 👍

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Type Live Agent in the chat box.

dense rune
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like that right?

drifting lily
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Ah says unavailable.. Ohh I keep forgetting they end 17:00 CEST.

dense rune
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i almost tried everything

drifting lily
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You'll need to wait for repond to the ticket, or try live chat again tomorrow morning 09:00 CEST.

dense rune
drifting lily
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... What..

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Oh you weren't saying yes to that

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So you tried the form Alex linked?

dense rune
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all that because i changed 1 letter

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is there a possible way to change my subscription to another account?

drifting lily
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Well no.

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Try the form.. Hopefully you'll get a response via this attempt. ---- Or as mentioned, live chat with support tomorrow morning, if don't get confirmation of the ticket being opened.

steady knot
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just use the form I gave you, using proper email in the form and saying that you registered with bad_email@gmail.com...

dense rune
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that works?

drifting lily
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Yes.. Hopefully now they'll be able to answer about the lack of verification emails.

dense rune
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thank you so much for your time and i hope it fixed

steady knot
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you received a mail too ? :p

drifting lily
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Oh I thought that was only shown in the email address...

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Been years since I needed to contact them.

dense rune
steady knot
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🎆

dense rune
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finally lol
ty for your time

late turret
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@drifting lily i have the same issue

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it asked to me proved an bank statement

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but my bank takes around 2 weeks to even confirm the payment on their side

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and the money is off my account

drifting lily
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Well tell support that.

late turret
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would that help tho if i told them 🥹

drifting lily
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Sorry nothing we can do about it, when it comes to that, we’re just users like you.

late turret
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then how is that shadow support

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it's not an official one?

drifting lily
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This is official Shadow discord, but not the platform for Shadow Support.

late turret
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alright

dense rune
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@drifting lily

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yo i got my issue fixed it was fast lol
but when i try to start shadow pc this happens?

image.png
late turret
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q-q

drifting lily
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Well.

A. This is a different issue, so doesn’t fit the post.
B. As per the rules of communication please don’t ping for quick answers.
C. Click visit help centre, you’ll have an article on v-100.