Games are pixelated/grainy only when I move the camera around | Shadow (ENG) | Page 1

rigid nexus Apr 5, 2024, 8:13 AM

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Summary: Write a brief summary of what's happening. How can we reproduce it?
Troubleshooting: Answer the questions below.
Takes a second for the game to be clear after moving around, why? I’m on 50 per month plan. 1440p res, playing Ark Ascended. Works perfect otherwise
diamondbullet Does the issue happen when you use Shadow on other devices?
No
Is the issue present on different networks and/or connection types? (Ethernet, 5GHz WiFi, etc.)

Yes
diamondbullet The country you're connecting to Shadow from
Canada
Your ISP (Internet Service Provider)

Rogers
diamondbullet Connection type (WiFi 2.4/5GHz, 5G, Ethernet, hotspot, etc.)

4G wifi

cyan birch Apr 5, 2024, 8:48 AM

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What device are you using shadow on?

rigid nexus Apr 5, 2024, 2:03 PM

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Pc

cyan birch Apr 5, 2024, 2:16 PM

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Post screenshot of the shadow stats set to filter last 5-10 mins while playing for a few mins.

rigid nexus Apr 5, 2024, 3:09 PM

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Thank you! I’ll be able to do that sometime this evening

rigid nexus Apr 5, 2024, 8:23 PM

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cyan birch Post screenshot of the shadow stats set to filter last 5-10 mins while playing f...

Is it this?

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cyan birch Apr 5, 2024, 8:24 PM

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Yep.

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Latency ain’t the best bandwidth quite low for 1440p too, would definitely cause issues as not enough data. (Unless using H265)

You able to use Ethernet?

rigid nexus Apr 5, 2024, 8:25 PM

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Oh should I reduce resolution?

Unfortunately not no

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cyan birch Apr 5, 2024, 8:26 PM

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Honestly no idea why they say great 😅 quite high latency spikes and that packet loss.

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What’s the specifications of your PC? Mostly the CPU and graphics processor in use.

rigid nexus Apr 5, 2024, 8:26 PM

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Latency is very low for my rural area, used to be 700-900 lmao. Wish I could use Ethernet

The shadow pc?

cyan birch Apr 5, 2024, 8:27 PM

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Your own.

rigid nexus Apr 5, 2024, 8:28 PM

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Gtx 1070 and intel core i7-7700

cyan birch Apr 5, 2024, 8:28 PM

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Okay you can enable H265 if you haven’t already that’ll help with the quality of the stream.

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But as for the latency, there’s not really much you can do. Lowering the bandwidth more even with H265 on would mean lowering resolution to 1080p.

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15Mbps H265 would be good for 1080p.

rigid nexus Apr 5, 2024, 8:41 PM

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Thank you! Do I need to change resolution on my pc and shadow pc to 1920x1200 ?

cyan birch Apr 5, 2024, 8:44 PM

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Changing your local with the stream closed and going back it should change shadow automatically if set to match.

You could change the stream/shadow resolution in the quick menu and leave local at 1440p and see if causes any issues while not matching.

rigid nexus Apr 5, 2024, 8:50 PM

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Thanks so much, I changed it but still pixelated when moving unfortunately

cyan birch Apr 5, 2024, 8:51 PM

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Did you turn on H265?

#Games are pixelated/grainy only when I move the camera around