Hey! I put in a ticket a few days ago, but I haven't gotten anything back, so just trying it here. Despite having good internet and 5Ghz, I still have a 50ms latency from my internet to the shadow PC. Although I run my shadow PC on a mac, I assume that the account I made with my apple ID made it so my shadow PC is in New York instead of Texas where I live. Is there any way I can fix this, or do I have to wait for the support ticket to be answered? Thanks!
#Latency Issue
kindred saddle
cunning canyon
same issues here man
fast crescent
A few days is quite a long time to wait for ticket to be answered, did you get automated email with confirmation that it opened ?
kindred saddle
A few days is quite a long time to wait for ticket to be answered, did you get a...
Nope
fast crescent
Then it would seem the ticket didn’t open, have you changed email on shadow account at any point? 🤔
kindred saddle
Neither
I used apple to create my account, so maybe changing emails would work
But I remember using the right method to make a ticket, so idk
fast crescent
Nah was just wondering if you had, just incase the systems hadn’t synced. Try using the help centre form instead of your account support.
And mention you’re not getting ticket confirmation
kindred saddle
I’ll try that then, thanks
fast tiger
Hey! I put in a ticket a few days ago, but I haven't gotten anything back, so ju...
You on Power by chance? Or boost?
kindred saddle
You on Power by chance? Or boost?
Yup, power
fast tiger
That's why. TX1 doesn't have any power instances.
kindred saddle
That's why. TX1 doesn't have any power instances.
Ohhh gotcha
Makes more sense now
Well that sucks haha
Gonna have to stick to 50ms for a month lol
Does boost have TX1?
fast tiger
Yep.