Shadow windows ran into a problem and needs to restart

[noble juniper]

How do I fix this?

[main star]

As mentioned, looks like you’ll need to contact support.

Close the app for at least 35 mins in the mean time.

[undone gazelle]

Which data center? Because #1224664004471820298 message

[noble juniper]

I'm in the UK i'm not sure what the closest is

[undone gazelle]

Dunkirk then, same as me

[noble juniper]

Worst problem is I can't even reset my shadow because they broke my website access

This is what I see..

[undone gazelle]

Same, but it’s making me think whether if this is a specific data center issue since you’re having the same issues as me from the same data center

[noble juniper]

It annoy's me quite a bit as I can't even use discord on it...

[noble juniper]

Oh wait mines working now

[main star]

You’ll need to open a ticket about this, so they can fix it. Just say your subscription info is blank and not edit function.

[noble juniper]

I already did, they said they can't and I just have to email them...

[main star]

They can’t fix your account? That doesn’t seem right.

[undone gazelle]

Wdym you can’t use discord on your Shadow? Because I’ve been having problems with Discord too

[noble juniper]

When I launch up and go in a VC it just all freezes. I can move my cursor but can't click anything. And then my discord just breaks as it looks like im in the call but i'm not and then i gotta close shadow a bunch of times before it works

[undone gazelle]

I get that too, do you have ShadowUSB drivers installed/a USB microphone forwarded to your Shadow?

[noble juniper]

I have them installed but nothing forwarded

[undone gazelle]

I think we might’ve found our culprit - the ShadowUSB drivers

[faint meadow]

got the same issu gonna make a ticket

[noble juniper]

my shadow has done it again

stopped workin

[noble juniper]

They just responded to my ticket and ill tell u guys what to do on how to fix it

[undone gazelle]

What’d they say?

[noble juniper]

they told me to stop trying to connect to my shadow..

sso they can do tests

[noble juniper]

Does yours work again?

[undone gazelle]

I just reset my Shadow, and it seems to be fine now but I'm cautious of doing/installing anything incase it does it again.

[noble juniper]

I can't even reset my shadow...

[undone gazelle]

I couldn't reset it from my account page either, I just asked Support do it through Live Chat and they did it

[noble juniper]

How did you get on live chat I can't find the option?

[undone gazelle]

You'll have to wait till tomorrow to get through to Live Chat, Support times say between 9am-7pm CET.
But you can get through to a chat like this:

(From your account page, bottom right)

[noble juniper]

Alright thank you