Constant stuttering/freezing | Shadow (ENG) | Page 1

dense vault Feb 17, 2024, 7:00 AM

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Okay so background. I use shadow to play ultimate marvel vs capcom 3 on parsec. I used to never have this issue until recently, but now the cloud will have stutters and freezing issues sporadically it will only last a second or two when it happens but its crucial seconds in a fighting game. I am to the point of cancelling my sub and just getting AWS,paperspace, any other cloud computing option for this. Someone please tell me why, give me ANYTHING cause I have tried so much at this point scouring reddit/shadow/interwebs in general. Will post screenshots of speedtest and stats and all that

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I on a wired ethernet connection, using the baseline shadow subscription, the machine should more than handle this 10+ year old game, drivers are updated and its running win10

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I even tried using game booster to shut off unneeded programs in case it was something like that

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note ive been subbed for quite a long time, since the price was nearly 12 bucks a month, never had this issue until the past few months, but its super frustrating when its making the ONE thing I use this for a bad experience

lyric sierra Feb 17, 2024, 7:24 AM

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looks like ping unstable and bandwidth may have an issue ?

dense vault Feb 17, 2024, 7:32 AM

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This happens for everyone connected to the cloud

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I have a stable internet with no packet loss that I have seen

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Like when it happens it happens for myself and the other player connected to the shadow VIA parsec

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if it was my own internet that should not affect someone else

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I am pretty sure the spikes of ping are where the stuttering/freezing is happening for a brief second, but I need to understand why and what is happening

dense vault Feb 17, 2024, 7:54 AM

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Even sitting here doing literally nothing at all but browsing forever trying to find some fix anywhere I am seeing those latency spikes, but notice 0 packet loss no issues on the bandwidth or frame rate just the latency

gleaming tartan Feb 17, 2024, 8:27 AM

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Your streaming pref are on TCP, pretty sure you turn back on UDP you'll see packet loss.

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as Alex said, ping/jitter isn't stable

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First reboot your modem/router, then you'll need to check your cable, port, network card or make an in-depth test like Pingplotter to have a look on the line

dense vault Feb 17, 2024, 8:30 AM

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gleaming tartan Your streaming pref are on TCP, pretty sure you turn back on UDP you'll see pack...

how would this explain it happening to anyone connected to the machine?

gleaming tartan Feb 17, 2024, 8:30 AM

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dense vault how would this explain it happening to anyone connected to the machine?

who is anyone ?

dense vault Feb 17, 2024, 8:31 AM

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literally anyone, I use the shadow to play marvel vs capcom 3 via parsec

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when the stutters happen they happen for both players connected

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had it happen with 20-30+ people

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its always for BOTH players

gleaming tartan Feb 17, 2024, 8:34 AM

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I'm not going to speak for the others, I don't have the data to do so. But your graphs don't lie. You have latency peaks and jitter that is not stable on your side. Maybe try to fix that first.

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you could also check if you haven't a process on Shadow that take up bandwidth at peak times, but I have my doubts.

dense vault Feb 17, 2024, 8:36 AM

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there is only latency peaks in the shadow client, look at the speed tests provided

gleaming tartan Feb 17, 2024, 8:36 AM

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the speedtests show also your jitter isn't stable.

dense vault Feb 17, 2024, 8:37 AM

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hitter literally never went above 10 though

gleaming tartan Feb 17, 2024, 8:37 AM

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Do you know what is jitter?

dense vault Feb 17, 2024, 8:37 AM

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gleaming tartan Feb 17, 2024, 8:38 AM

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I don't understand, do you want help or do you just want me to tell you that the problem comes from Shadow when your graphs seem to show the opposite?

dense vault Feb 17, 2024, 8:38 AM

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the graph shows fluxuation in the single digit ms

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thats not high

gleaming tartan Feb 17, 2024, 8:39 AM

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So what do you want me to do?

dense vault Feb 17, 2024, 8:41 AM

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gleaming tartan So what do you want me to do?

not ignore the fact that the issue is happening to anyone connecting to the computer and its obviously not on my internet end when my jitter and ping are both stable and jitter fluxuation is single digit and less than 10 overall when below 30 is acceptable

gleaming tartan Feb 17, 2024, 8:42 AM

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jitter below 30 is acceptable ? kappa

dense vault Feb 17, 2024, 8:42 AM

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Ive spent a considerable time trying to figure this out, if I had a reason to believe it was simply my internet I would have reoslved

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but its happening to anyone connected to the PC

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happens at the same time for both parties each and every time

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changed it to UDP still no packet loss

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been on it for at least the 10 minutes for the screenshot

gleaming tartan Feb 17, 2024, 8:44 AM

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and yeah as i said you have packet loss. Up your allocated bandwith for Shadow and it will even increase. But unfortunately, you'll have to contact support.

dense vault Feb 17, 2024, 8:45 AM

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it shows 0% packet loss?

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gleaming tartan Feb 17, 2024, 8:45 AM

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All right, then only support can help you

dense vault Feb 17, 2024, 8:46 AM

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LOL what are you even saying

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like so far you are just telling me the graphs say something that they dont say...

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I am trying to understand, where does it show the packet loss?

gleaming tartan Feb 17, 2024, 8:48 AM

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no packet loss equals a perfectly straight line at 0, this is not the case on the graph, as we can see peaks.

dense vault Feb 17, 2024, 8:52 AM

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changed it to 40 for the usage and the line is still barely moving any still showing 0%

gleaming tartan Feb 17, 2024, 8:52 AM

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and as I said, increase your bandwidth allocated on Shadow and your packet loss and latency will probably increase.

but I wonder why you reduced it to 10mbps and switched streaming preferences to TCP 🤔 if you didn't have problems with packet loss and latency...

dense vault Feb 17, 2024, 8:53 AM

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gleaming tartan and as I said, increase your bandwidth allocated on Shadow and your packet loss ...

was part of the past month of frustrations and testing

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just trying other stuff hoping to find something to fix it

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throwing stuff at the wall hoping something sticks

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you see I have now changed it to 40 and UDP and everything looks the same on the graphs :S

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ive put a dumb amount of hours into this, scouring online articles from other users, searching this discord

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not just tonight, many nights over the past month and a half

gleaming tartan Feb 17, 2024, 8:55 AM

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sorry, I can't assist you, especially when bad faith is involved. I advise you to check with support. I understand your issue but I'm not able to assist you

dense vault Feb 17, 2024, 8:56 AM

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ive been a shadow subscriber for years now, never had the problem until recently, no services have degraded

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what bad faith are you speaking of?

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so far the bad faith I am experiencing is someone telling me things that data doesnt reflect

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you told me to up the usage and it will show packet loss

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I did, and nothing changed

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you told me the graph showed really bad jitter, it showed single digit ms differences

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and all under 10ms

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Like I am sorry I didn't just take your word for it, but its not matching up with anything I have shown you

dense vault Feb 17, 2024, 9:04 AM

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gleaming tartan sorry, I can't assist you, especially when bad faith is involved. I advise you t...

if you have some other way you would like me to test please do let me know

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if its worth anything for more data I can connect to other cloud computers and have 0 issues, no freezes/stuttering at all, it only happens on my shadow

vast vale Feb 17, 2024, 9:20 AM

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I don't know exactly what the issue is..But I will say although yes it says 0% it any bumps in that are packet loss. Small amounts will cause stuttering, large amounts freezing. Try running pingplotter, Local to Shadow and Shadow to Local, while playing something. Someone will be able to analyse it when they get the chance and let you know what's what.

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https://wiki.shdw.info/w/PingPlotter

PingPlotter

PingPlotter is an application by PingMan Tools for troubleshooting network issues and easily visualizing latency and packet loss issues.

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Being that it's the weekend, Shadow Support won't be replying to tickets till Monday now. So fingers crossed someone here can assist, or that it sorts itself out. I would however get a ticket opened anyways, with all details, screenshots etc, just in case.

lyric sierra Feb 17, 2024, 9:47 AM

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with parsec disabled, you have the same issue on a solo session ? the stats indicates, 0% is latest value, but you have an average of 10% frame drops on the screesnhot

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which shadow version are you testing ? official/beta/alpha ?

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which game and engine (DirectX11/12) ?

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are you streaming at the same time (OBS/twitch/facebook/youtube/discord) from shadow ?

dense vault Feb 17, 2024, 10:58 PM

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heres the launcher app info

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The game I am playing is ultimate marvel vs capcom 3 its on dx9 i believe

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I have no reason to play it via a solo session because I have a capable computer that can play the game itself solo, the shadow is used a cloud computer for online play through parsec

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If I want to play solo in training mode or something I just play on my PC instead of introducing latency into the equation

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and no I am doing no streaming , the only service I am using while playing is parsec

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also again just to reiterate, this happens for all parties connected to the machine via parsec when it happens, and I can literally go play with other people on their clouds through AWS, google, etc and have 0 issues no freezing no stuttering

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for multihour sessions

dense vault Feb 17, 2024, 11:42 PM

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If my internet was the culprit it would not make sense for the issue to be seen by multiple people at the same exact time and for the issue to be resolved by simply leaving the shadow and playing on another cloud, and then magically no issues at all. Like I said I been dealing with this for the last month and a half at least

#Constant stuttering/freezing