wont let me log in | Shadow (ENG) | Page 1

median storm Feb 15, 2024, 3:48 PM

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I’ve literally just bought this and it won’t let me log in, says connection issues but my internet is running perfectly

celest lion Feb 15, 2024, 3:56 PM

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Screenshot of any errors would help others help you.

median storm Feb 15, 2024, 3:57 PM

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I click login and then it just says check article for fix

celest lion Feb 15, 2024, 3:58 PM

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Okay, so follow the steps on the article. It’s most likely clock resync that will solve it.

median storm Feb 15, 2024, 4:03 PM

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I click that and it doesn’t even take me anywhere

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celest lion Feb 15, 2024, 4:07 PM

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So clicking the open article doesn’t open the article ?

median storm Feb 15, 2024, 4:08 PM

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Nope

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i don’t have a clue why

celest lion Feb 15, 2024, 4:09 PM

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It should take you here https://support.shadow.tech/en_US/articles/authentication/i-cant-connect-to-the-shadow-launcher/64e310046593fd01eb5e8253 try step 5

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Unless ofc your shadow hasn’t activated yet.

median storm Feb 15, 2024, 4:12 PM

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@celest lion How u mean?

celest lion Feb 15, 2024, 4:13 PM

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Well you mentioned you’ve just bought shadow. Have you received the email that it is activated and ready to use? As this is another thing that can cause it, if you have, then try step 5 as that’s the most common cause.

median storm Feb 15, 2024, 4:13 PM

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yeah, It says its ready to be used

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I just tried step 5 and it didnt work

celest lion Feb 15, 2024, 4:13 PM

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Then I guess try the others.

median storm Feb 15, 2024, 4:14 PM

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also step 4 didnt work

celest lion Feb 15, 2024, 4:14 PM

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Might also need to open a ticket with support, they’ll ofc send you that article so mention everything you’ve tried.

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Which is step 7.

median storm Feb 15, 2024, 4:15 PM

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Yeah please where’s the ticket channel?

#wont let me log in