Mic Issue

[sacred vector]

Can anybody please help me?
I havent been able to use my shadows for 2 weeks now due to my mic not working.

[zinc fossil]

Why isn’t your mic working?

Have you contacted support?

[sacred vector]

Yes, I contacted them 4 to 5 times.

And still hasent received any information back.

Thats what it says is connected.

And then on the shadows it says this 1 is connected

My mic connects when i disconnect from shadows but when i connect back to shadows it dont work.

[zinc fossil]

Have you selected your mic in the Quick Menu Microphone section?

Show this please.

[zinc fossil]

You get no automated reply email that the ticket is opened?

[sacred vector]

It wont let me.

[zinc fossil]

What do you mean it won't?

[zinc fossil]

Quick Menu while on Shadow.

[sacred vector]

Thats what it look like when im logged out of shadows.

Oh, Yeah when im in the quick menu in shadows it let me selected it but no audio is coming out of my mic.

[sacred vector]

Nope.

And i checked my emails.

[zinc fossil]

That's a bot

Ticket is opened via the form on the support tab.

[sacred vector]

I know.

And thats where i submitted it at.

[zinc fossil]

hmm.. try this form https://shdw.me/HC-B2C-Support_Form

[zinc fossil]

Mention you're not getting replies.

[sacred vector]

I submitted it there.

[zinc fossil]

In regards to the microphone, so it's selected in the Quick Menu ?

[sacred vector]

Yeah.

[zinc fossil]

Okay follow the troubleshoot part of this https://wiki.shdw.info/w/Microphone

[sacred vector]

Did that.

And it still wasnt working.

[zinc fossil]

Is it a bluetooth headphone with mic?

[sacred vector]

No its wired.

[zinc fossil]

But same premise?

[sacred vector]

But it can turn into bluetooth,

[zinc fossil]

No idea why it won't work tbf

[sacred vector]

Want me to screenshare

You it on shadows?

[zinc fossil]

I'm busy playing a game.

[sacred vector]

Alright, Thanks for trying to help.

[zinc fossil]

@sacred vector You mention it's still not working, is it the same issue as before?

Works on local machine?
Enabled Microphone on Quick menu and selected the correct one?
Restarted Shadow PC after selected the Microphone
Went through the troubleshooting in the link mentioned?

Also what did Support say on the matter?#

[sacred vector]

Yes.

[sacred vector]

Wym works on local machine?

[sacred vector]

I never got a response.

[zinc fossil]

As in does the microphone work on your local machine.

[sacred vector]

Yea.

[zinc fossil]

No automated reply that the ticket was opened? Not even in Spam?

[sacred vector]

lemme check

Nope no response.

[zinc fossil]

Well that's why you've not no response from Support if not getting confirmation that the ticket was opened.

Have you at any point changed email address for the Shadow account?

[sacred vector]

No, and i made sure the ticket was submitted.

I wish i can show you the problem.

[zinc fossil]

You can, via screenshots of each screen.

Start with the Quick Menu microphone section

[sacred vector]

alr

This is my mic working on my normal PC.

Is that why my mic not working?

Is because im on UDP?

[zinc fossil]

No.

Send what I asked for please 🙂

[sacred vector]

🤣 Well damn, Alright.

IT wont let me take a sc of the quick menu

[zinc fossil]

You need to have it in windowed mode and screenshot from local

[zinc fossil]

Okay cool, now in Sound Settings, Recording devices,Properties, Levels.

[zinc fossil]

Go to the listen tab, and tick listen to device and apply.

Do you then hear yourself?

[sacred vector]

Nope, i checked it through discord.

[zinc fossil]

So you ticked listen to device and it's silent?

[sacred vector]

Yeap.

[zinc fossil]

Okay, go back to local machine,.

Windows Settings, Privacy & Security , Microphone, is the Shadow App switched to on?

[zinc fossil]

Is it listed? I have no idea if normal apps appear there or just MS store ones

[sacred vector]

Lenne see

[zinc fossil]

Also I see the Quick Menu icon.. That's still Shadow lol

[sacred vector]

Ohh u said local machine

Im slow

Thats what i see

[zinc fossil]

Hmm so it's allowed..

I honestly have no idea 😫

Do you have any other microphone to try ?

[sacred vector]

SO when i first got shadows it was working then my shadows wouldnt log in so i hit reset settings and thats when the mic problem happended.'

[sacred vector]

Uh ill find 1

Yeah, its still not working

[zinc fossil]

What's your latency like?

Everything else is correct, there's no other reason why it wouldn't just work.

[sacred vector]

How would i find that out?

[zinc fossil]

Via the Shadow quick menu, gives latency and packet loss

[zinc fossil]

Okay so rather high with even higher spike, but not erratic.

If it's proper up and down it could be why. I have no idea if there's a minimum for microphones to work.

before you reset the app settings, did you use TCP ? As you mentioned is using UDP the issue.

[sacred vector]

I was on UDP and now it wont even let me load into UDP.

It only let me load into TCP.

[zinc fossil]

Okay well I'm all out of ideas.

https://shdw.me/HC-B2C-Support_Form Use this to contact support, mention you're not getting ticket confirmation emails. Hopefully they'll be able to at least get that sorted. If still no replies, might have to get the community manager to have a look into that on Monday/Tuesday.

[sacred vector]

Now i gotta go another 1 week without playing fiveM.

[zinc fossil]

Can you not use Discord on local ? Or are you using FiveM voip ?

[sacred vector]

I can use discord on local.

WHats FiveM voip?

[zinc fossil]

Well you mention not being able to play FiveM.. Assuming you need comms.. How is this done when you play? In-Game or via discord?

[sacred vector]

InGame.