#Stuck on Loading

16 messages · Page 1 of 1 (latest)

native flare
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I am stuck in the "Your shadow needs a little more time to get started" but in the little preview window, I can see that my PC has started up. Any Ideas? I have already shut down shadow , waited 5min, and restarted, and the same thing happens.

void fiber
native flare
void fiber
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force a shutdown, and wait 15 min (really 15 min). you can also give a try on your phone (see if an error pop out). Except that, if it doesnt work you will need to contact support. if you dont have something important on it, you could also reset it yourself.

native flare
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how can i reset it myself? I have looked under "My Shadow PC" and "Account" and dont see the option they have on the website

void fiber
native flare
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"there was an error when trying to reset your PC"

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that doesnt even function correctly

void fiber
native flare
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thanks ill try that

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are you actual shadow support? or are you just another user helping people?

void fiber
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just a random customer (that have a bit of knowledge about Shadow) and try to help as much as i can

native flare
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really appreicate it

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the reset worked once i shut it down

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would be nice if they had actual live support instead of relying on people like you to spend your time helping for free - they should at least give you a discount on your shadow for doing their job for them!