#New Problem Arises

21 messages · Page 1 of 1 (latest)

ivory cargo
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The shadow PC is no longer trying to "Update to official Version." Now there is a problem updating Shadow. I have turned off the Shadow PC through the Shadow application and waited. It didn't work. I ran the shadow application in Admin mode and since yesterday have done three uninstalls and reinstalls of the shadow application. I did Submit a ticket yesterday for the "Updating to official version" problem. Now this is a new one. Any Ideas?

peak sierra
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Force IPV4 in the launcher settings. See if that helps.

sullen hedge
ivory cargo
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It's U-207 error code now

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Well, reading up on the issue. I don't have access to recovery mode so I have to put in another ticket and tell them about the U-20x code I received. Going to submit another ticket.

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And... Ticket submitted.

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Now I wait.

fresh island
quiet heart
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Same

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It’s been doing that for me too

ivory cargo
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Go to their Website at Shadow.tech and log in to your account. From there, the third option on the left side is "Support". It's under "My shadow pc" and "Account". Click support and there will be an option to contact the support team. There is a drop down menu that say's "What can shadow support you with?" Click it and choose the option that shadow can support you with. There will be a text box when you choose an option and you can further explain the problem you are having with the Shadow Pc.

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I read that it could take over 48 hours for the support team to see the ticket. So more than likely they havn't seen my first ticket yet and will not be able to get to my second ticket until next week sometime. It might take a while.

signal juniper
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Yep im cancel my shii cause shadow got the worst customer service

sullen hedge
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What's so bad about it, out of curiosity?

signal juniper
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Been stuck on this switchin to official version for 2days then my new account i made just started doing the same thing i was playin on it go off for like maybe hour come back and it shadow is updating switchin to official version

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Downloaded the beta and its jux sits there saying switchin to beta version and the loading percent never goes up

sullen hedge
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There's a solution for that

signal juniper
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Ok im all ears