Error code: L-104 (connecting_ctrlchan)

[normal laurel]

been getting this error for 5 hours now

[dull raptor]

many others have

try ipv4

if not contact support

[normal laurel]

will try and get back to you

[solemn jasper]

if or if not, contact support

[normal laurel]

I did and they said this

did all of that but nothing worked so far

[eager glade]

You will need to reply to them then

They say to let them know how it goes.

[normal laurel]

I did reply, yes. awaiting their response but still wanted to ask here

[solemn jasper]

and tell them if the ipv4 works, cause thats the issue

[dull raptor]

ive done everything they resent in the email

and absolutely nothing helps.

[normal laurel]

ipv4 didnt work so just emailed them about that as well

[solemn jasper]

arf

force shutdown, wait 10 min and maybe try again

[dull raptor]

yeah ive waited hours lmfao literally took a nap ans came back ro the same stuff after it worked fine once lmfao.

[normal laurel]

ive waited hours hahaha

[dull raptor]

me aswell

[normal laurel]

it was working fine yesterday man

paying so much to have it do this every other day bruh

[dull raptor]

i was able ro start once today after like reinstalling shadow app completely and doing ipv4 and now not working

yeah i have power+ ans storage

[solemn jasper]

you need to enable the ipv4 everytime you restart shadow. the option isnt a "fix"

[dull raptor]

im gonna try to run beta or alpha launcher and see if error consists

yes ive figured that

[solemn jasper]

thats not about the version

[dull raptor]

okay so den its on shadows end if both he and i ste not producing user errors.

even doing ipv4 nothings changed

[solemn jasper]

it is on shadow end indeed, but the workaround can go through the issue for most of users

[normal laurel]

no way okay

i downloaded another launcher and tried, it worked. I am never turning off my shadow now.

lets hope it doesnt shut down on its own right now cause it did that last time lol

[dull raptor]

yep same lmdao

full uninstall od shadow and reinstall worked aftwr starting ipv4

wild

[solemn jasper]

let me ask, which "another launcher" did you try ?

[dull raptor]

i reinstalled regular launcher

[eager glade]

That would be the same as Reset Settings then, which is a step on the troubleshooting for l104.

[normal laurel]

ywa but that didnt work for some reason so

[solemn jasper]

maybe the "cache" app, but cant be sure, whatever if it works 😄

[eager glade]

Unfortunately, L104 has many causes 😫

[normal laurel]

It just crashed 💀

And now won’t start anymore

[woven willow]

I am on the verge of cancelling my subscription over this

literally nothing works

[normal laurel]

Honestly same but nothing works better than shadow

But these errors are killing me

[dull raptor]

imma just keep doin my reinstall thing if it continues, i jist bought 1tb space

[woven willow]

I got it to work again, after using both IPv4 and safe mode at the same time. But I don't have much hope for this as a long term solution

[solemn jasper]

It is not a long term solution. It is not supposed to be a "fix"

[dull raptor]

find a fix?

[sour junco]

L:102 and L:104 - Launcher Failed to Connect to Shadow
If Shadow times out while trying to start your stream, the launcher displays one of the above error codes, indicating the launcher has failed to connect to your Shadow. These errors typically occur if:

Your Shadow is performing an update in the background, such as a Windows update. You'll need to wait for the update to complete before it will let you in.
Shadow is not able to start a video stream using your internet connection. The connection may be unstable or lower than Shadow's minimum requirements.
Solutions

Start with the first step below, proceeding through each step until the issue is resolved.

Try starting your Shadow again. It's possible your Shadow timed out on the first attempt but will connect on a second attempt.
Shut down your Shadow from the launcher before starting it again. To shut down Shadow from the launcher:
Click the Help icon, then click Shut Down Shadow.
Wait 2-3 minutes, then try to start Shadow again.
If Shadow still does not start, shut down Shadow and wait 10-15 minutes before starting Shadow again. This should be enough time to finish any pending updates.
Check if your internet connection is stable. Run a speed test following our article, Network Requirements and Optimization. If your test results show a high ping, an unstable download speed, or jitter, this may prevent you from establishing a stable connection to your Shadow.
Try connecting to Shadow on a different network or device. Connect to a different network (at a friend's place, work or school, or on a 5G/4G/LTE data network). If the issue persists, try using another computer or phone also compatible with Shadow. This will help determine if the issue is with your device, network connection, or your Shadow.
Try resetting your launcher settings. This is not the same as resetting your Shadow from your account page.

And also try enable IPV4 option and start in Safe mode

Or the final way, is to Reset your Shadow

[old radish]

What’s the other launcher I haven’t been able to get on since the 27

[dull raptor]

fix for me is

reinstall regular shadow client, let it open ans say starting, go make sure ipv4 is checked, hit display safe mode and almost always i start no issue

[old radish]

Do your mic work ?

[dull raptor]

yes

[waxen compass]

how did u get ur mic to work

[dull raptor]

i pluggged it into my usb hub and it shows under audio as a input source

[dull raptor]

make sure your regular pc has your mic as a input source so shadow can detect it in the quick menu

go to input and set to correct one

[waxen compass]

its a usb mic, and when i do the steps right it never works my setting is also on reliably is that the problem?

[dull raptor]

nope shouldn’t, change the usb port your putting it in maybe