Payment debited but no acces. | Shadow (ENG) | Page 1

stiff rain Dec 25, 2023, 6:26 PM

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After completing all payments informations and being greeted with the 3DS security from my bank app ( Revolut ) an error informing me that payment had issues appears. Altrough money is taken out of my account

stone gorge Dec 25, 2023, 6:26 PM

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As per https://discord.com/channels/460948857304383488/1021501709752750190 for billing issues, contact Shadow support.

stiff rain Dec 25, 2023, 6:27 PM

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I did contacted however support tends to answer within a few days wich does not match at all with my timelines.

stone gorge Dec 25, 2023, 6:28 PM

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Well, community cannot assist with this.. People are getting replies from Support today after then being closed for the weekend. So they will get back to you.

stiff rain Dec 25, 2023, 7:03 PM

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After so long time not comming with a direct method of communication seems to be a bit unprofessional

stone gorge Dec 25, 2023, 7:05 PM

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How so? Majority of services use Support tickets in email form..

fickle jay Dec 25, 2023, 10:31 PM

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Take an example Microsoft, that during this days, they replied me, for a tiny issue that I got ( Microsoft Rewards) after 3 days.

#Payment debited but no acces.