Error Code: L-104 | Shadow (ENG) | Page 1

civic silo Oct 26, 2023, 7:06 PM

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I've tried all the recommended steps to get into Shadow from displaying in safe mode, using the IPv4, and even shutting down and waiting over 24 hours. Also all Windows Updates are up to date. Is there any way I can solve this?

chilly vault Oct 26, 2023, 7:28 PM

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i've been having the same issue

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i recently had to reset it entirely for this reason and it worked for a week and started doing it again

civic silo Oct 26, 2023, 7:30 PM

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I actually havent tried resetting it

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how do you do that?

chilly vault Oct 26, 2023, 7:31 PM

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i went through support on the website

civic silo Oct 26, 2023, 7:32 PM

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Is it an option or do you have to get a response?

chilly vault Oct 26, 2023, 7:49 PM

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response

quiet holly Oct 26, 2023, 8:02 PM

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civic silo Is it an option or do you have to get a response?

But it's also an option.

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The edit button next to the sub summary in your user panel on the website.

sand viper Oct 26, 2023, 10:24 PM

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Also having the same issue, resetting or waiting a couple hours didn't work.

quiet holly Oct 27, 2023, 8:17 AM

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Please contact support then.

topaz harness Oct 27, 2023, 5:53 PM

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Having the same issue as of today out of nowhere

topaz harness Oct 27, 2023, 6:10 PM

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I found a fix, I started my Shadow on my phone then opened it on my pc

analog leaf Oct 27, 2023, 6:19 PM

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make sure to reboot your local machine too when having this issue

quaint vector Oct 29, 2023, 6:06 PM

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Just started having this issue an hour ago

granite spruce Oct 29, 2023, 6:21 PM

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quaint vector Just started having this issue an hour ago

L:102 and L:104 - Launcher Failed to Connect to Shadow
If Shadow times out while trying to start your stream, the launcher displays one of the above error codes, indicating the launcher has failed to connect to your Shadow. These errors typically occur if:

Your Shadow is performing an update in the background, such as a Windows update. You'll need to wait for the update to complete before it will let you in.
Shadow is not able to start a video stream using your internet connection. The connection may be unstable or lower than Shadow's minimum requirements.
Solutions

Start with the first step below, proceeding through each step until the issue is resolved.

Try starting your Shadow again. It's possible your Shadow timed out on the first attempt but will connect on a second attempt.
Shut down your Shadow from the launcher before starting it again. To shut down Shadow from the launcher:
Click the Help icon, then click Shut Down Shadow.
Wait 2-3 minutes, then try to start Shadow again.
If Shadow still does not start, shut down Shadow and wait 10-15 minutes before starting Shadow again. This should be enough time to finish any pending updates.
Check if your internet connection is stable. Run a speed test following our article, Network Requirements and Optimization. If your test results show a high ping, an unstable download speed, or jitter, this may prevent you from establishing a stable connection to your Shadow.
Try connecting to Shadow on a different network or device. Connect to a different network (at a friend's place, work or school, or on a 5G/4G/LTE data network). If the issue persists, try using another computer or phone also compatible with Shadow. This will help determine if the issue is with your device, network connection, or your Shadow.
Try resetting your launcher settings. This is not the same as resetting your Shadow from your account page.

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If all doesn't work, I suggest to contact Shadow Support

#Error Code: L-104