by accident after ctrl-alt-delete i clicked switch user by accident (instead of task manager) and now i cant connect to shadow
#cant connect to shadow (error)
polar fiber
cinder wedge
apparently a lot of people are having this issue right now, including myself. I was just playing a game and it lagged so hard it crashed. When i tried to reboot it gave me the same error code. dont bother with making a ticket honestly because their support staff is non existant and they dont get back to people anyways. I've been a subscriber for 2 years almost and not once when I have made a ticket has any of their "support" replied to my "ticket." feel like it just goes into an inbox somewhere and sits there forever. Best bet is to just wait for them to deploy a fix.
polar fiber
apparently a lot of people are having this issue right now, including myself. I ...
i see them answer quite often in discord, all my posts have been asnwered
cinder wedge
yeah thats not their official support staff
polar fiber
hmm interesting
tribal mortar
Contact support they have always helped me
cinder wedge
Its other subscribers I guess idk but it should be back up in a few hours at most theyre pretty good about these things
cinder wedge
Contact support they have always helped me
How? When I try to make a "ticket" it goes unanswered.
olive folio
i see them answer quite often in discord, all my posts have been asnwered
Support isn't present on discord.
cinder wedge
Theres no live chat, its an AI Bot. Theres literally no ticket system, more of a complaints box that goes unanswered.
olive folio
apparently a lot of people are having this issue right now, including myself. I ...
Support always answer. Always.
There's an issue with your support account if they don't.
Do you at least get the automated email confirming the ticket's creation ?
cinder wedge
No, never
olive folio
Theres no live chat, its an AI Bot. Theres literally no ticket system, more of a...
There is literally a ticket system.
cinder wedge
Yeah its like throwing paper into a waste can.. Just because you make a ticket, doesnt mean it gets answered. I have never had a ticket answered EVER in two years.
only people that have offered support have been people in here.
olive folio
No, never
So create another ticket. Say you don't get support's answers nor confirmation emails.
And give the right email address.
cinder wedge
I have. You're not listening lol
olive folio
You're not listening.
cinder wedge
You think I havent tried? Thats the most frustrating of all.
olive folio
Contact support so they fix your account. They have probably an older email address.
honest starBOT
This is a community-based Discord where other members of the community may be able to assist with your issues in #1021479747823337522, however please be aware that most folks here aren't Shadow Employees, and although Shadow employees do occasionally interact here, this isn't an official support channel.
Therefore if the troubleshooting provided here does not resolve your issue, or to leave feedback directly to Shadow, you will need to contact Shadow Support:
- From your account page, click Support: https://eu.shadow.tech/account/
- If you are unable to access your account page, use the Help Desk: https://shdw.me/HC-B2C-Support_Form
cinder wedge
how do i contact support if my tickets go unanswered lmao
its like talking to a brick wall, there is no acknowledgement.
tribal mortar
I don't think you should ever tell a person to not contact support just because it doesn't work for you
cinder wedge
Its not just me, take a look online. Theres a million sources out there from others saying they can't get ahold of support
olive folio
You're not the first one to have this issue with support. I told you how to fix this. Do what you want with it.
cinder wedge
Shadow PC is amazing. No Support. No way to get ahold of support, and the only place you can receive this mythical thing called "Support" is by people in their discord who are too busy kissing the companys a** to see any real problems. 🙂