#Long pause on stream occasionally causing the latency to jump as high as 500ms..

63 messages · Page 1 of 1 (latest)

white obsidian
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So occasionally, every 15-20 seconds, the stream would stutter for a long time, maybe 5-8 seconds? This is very annoying for me, and even if I use my Quest as a monitor via Virtual Desktop, The inputs would still stutter along with the display. Only very little input go through. Does anyone know how to fix? This happened on another device as well, and there was even some packet loss included, but it just magically went away. It’s been about a month and now this laptop is hitting the sack with this as well.

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I only was using 8mbps bandwidth in this image btw.. the Launcher recommends 50mbps. Strange

This issue also does NOT occur on my phone

bronze depot
white obsidian
bronze depot
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Okay, can you please try using wired connection if you can?

white obsidian
sand haven
bronze depot
bronze depot
spiral swan
bronze depot
# spiral swan

Your issue seems different to the original poster one… Are you using wired or wireless connection?

spiral swan
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Wired

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Ethernet

sand haven
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I got home at 8pm and went into the game to have fun. The game is crashing more than yesterday, always at this time

spiral swan
bronze depot
bronze depot
sand haven
bronze depot
spiral swan
sand haven
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It's so sad, every time this time and nothing gets done, I can't take this anymore!

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I can't walk with the character without freezing 1 sqm,

verbal blazeBOT
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@sand haven Please don't mass tag, unless an absolute emergency. Thanks.

white obsidian
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Man, I’m glad i’m not the only one with this issue

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I think I do not have this issue anymore but I will clock back in soon, thank you @bronze depot so much for your contribution

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I have been very busy lately

sand haven
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How did you solve your problem? Share with me, maybe don’t help me!

zinc cobalt
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im pretty much having the same problem too, it only happens when i watch videos so i just turned off yt and everything works fine now

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nevermind i just opened minecraft and it did same thing lol

white obsidian
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I do have a mesh wifi network though so maybe that was the cause for a bit

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still 0 clue.. i’ll let you know soon

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This has happened on 2 different devices before too.. but when I tried it on my phone using the same wifi network it worked fine.. weird. Both devices are more than capable enough to run the client

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I use Official version

white obsidian
zinc cobalt
white obsidian
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Just restarting your local computer fixed the issue ?
Weird. And not a sign your computer is healthy.

white obsidian
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I’m actually still getting this

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It’s so weird because it started in the middle of my session

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I’ll contact support I guess

white obsidian
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Good to know it's not me...

Paid my phone bill early thinking I was being throttled but there's a Verizon femta cell in my building I've never ever had a smidgen of latency until this week.

Even the on screen mouse has noticeable latency issues

spiral swan
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@white obsidian it’s Shadow not us this Happening to almost everyone

white obsidian
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Nope.

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Running a traceroute to/from Shadow

Designed to help determine potential network issues

For a more in-depth guide for all operating systems see the guide from the Community Wiki https://wiki.shdw.info/w/PingPlotter

Note that the commands in step two (2) below are Windows-specific,
but there are comparable commands for other OSes

  1. Traceroute from Shadow to your Local IP
    a. On your local PC navigate to http://lg.shadow.tech/
    b. Select your data center (for Router to Use)
    c. Select traceroute (for Command to Issue)
    d. Take a screenshot of the results Windows + Shift + S or using your preferred screenshot tool
    e. Send to a Shadow Experts or Moderator

  2. Traceroute from your local IP to Shadow
    a. On your local PC press Windows + R
    b. Type cmd then click OK
    c. Type in the following text without quotations or square brackets "tracert [insert IP here]"
    * The IP list for the data centers (choose the right one):
    * Go to: http://eth0.me/ for your Shadow IP address
    d. Wait up to 2 minutes for the test to complete
    e. Take a screenshot of the results Windows + Shift + S or using your preferred screenshot tool
    f. Send to a Shadow Experts or Moderator

Shadow Looking Glass

Shadow Looking Glass

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Do this. You'll see.

sand haven
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and here we go again having a headache, and no one helps anything if it's crazy after today I'm going to ask for a refund on this paypal, you're crazy...

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]I can't take this anymore...

sand haven
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Not even resetting the machine changes anything

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hearty vessel
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It worked well for the first 5 days.. then it never worked well again.. always with this problem.

hearty vessel
hearty vessel
sand haven
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and nothing has changed!

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white obsidian
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What did support say when you contacted them with the traceroutes ?

sand haven
white obsidian
sand haven
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page is down

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white obsidian
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Clear your cache try again.

verbal blazeBOT
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This is a community-based Discord where other members of the community may be able to assist with your issues in #1021479747823337522, however please be aware that most folks here aren't Shadow Employees, and although Shadow employees do occasionally interact here, this isn't an official support channel.
Therefore if the troubleshooting provided here does not resolve your issue, or to leave feedback directly to Shadow, you will need to contact Shadow Support:

hearty vessel