Issue when logged in | Shadow (ENG) | Page 1

spark socket Oct 13, 2023, 4:31 PM

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When I tried to log in and use the product, all I received was a black screen upon loading in. What can I do to fix this issue?

outer ridge Oct 13, 2023, 4:33 PM

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Erm. Does Ctrl Alt Del bring up being able to open task manager?

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With Shadow focused that is.

spark socket Oct 13, 2023, 4:47 PM

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Yes it does

outer ridge Oct 13, 2023, 4:48 PM

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Okay, open it up and go to start new process and start explorer.exe

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Should get the desktop back

spark socket Oct 13, 2023, 4:57 PM

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I tried double clicking on the explorer.exe but it wouldn’t open an beside it, it says disabled

outer ridge Oct 13, 2023, 6:10 PM

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Huh?

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Within Task Manager, you want to Run new task and the task would be explorer.exe then click okay. Where are you double clicking explorer.exe?

spark socket Oct 13, 2023, 11:31 PM

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I did that too and it didn’t do anything, soo I went another route and that’s where the double clicking came in.

spark socket Oct 14, 2023, 2:21 AM

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The error code I am getting is L-104

strong bane Oct 14, 2023, 8:07 AM

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spark socket The error code I am getting is L-104

Hi, follow this steps if you’re facing error L-104

Force the shutdown, wait 10 minutes, start it again
If it doesn’t work, force the shutdown, wait 10 minutes, start it using safe mode
If it doesn’t work, then force the shutdown, wait 10 minutes, go to Network settings, go to Advanced, then enable “Force IPV4” option
If none of them worked, then boot up Shadow, after it boots go to help section, click “Send Logs”, wait until a code appear, send that code to support with a detailed explanation

spark socket Oct 15, 2023, 5:05 PM

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strong bane Hi, follow this steps if you’re facing error L-104 Force the shutdown, wait 10 ...

I have tried everything and even when I sign onto the PC with my cell phone it says something is wrong with my account. So when I go to see what’s the issue I don’t see anything.

#Issue when logged in