Ever since yesterday I’ve been trying to load up by shadows but it shows this error everytime please help
#Help Me Please
hollow tangle
obsidian thunder
Ever since yesterday I’ve been trying to load up by shadows but it shows this er...
Hi, try following this steps:
Force the shutdown, wait 10 minutes, start it again
If it doesn’t work, force the shutdown, wait 10 minutes, start it using safe mode
If it doesn’t work, then force the shutdown, wait 10 minutes, go to Network settings, go to Advanced, then enable “Force IPV4” option
If none of them worked, then boot up Shadow, after it boots go to help section, click “Send Logs”, wait until a code appear, send that code to support with a detailed explanation
hollow tangle
dusk tartan
L:102 and L:104 - Launcher Failed to Connect to Shadow
If Shadow times out while trying to start your stream, the launcher displays one of the above error codes, indicating the launcher has failed to connect to your Shadow. These errors typically occur if:
Your Shadow is performing an update in the background, such as a Windows update. You'll need to wait for the update to complete before it will let you in.
Shadow is not able to start a video stream using your internet connection. The connection may be unstable or lower than Shadow's minimum requirements.
Solutions
Start with the first step below, proceeding through each step until the issue is resolved.
Try starting your Shadow again. It's possible your Shadow timed out on the first attempt but will connect on a second attempt.
Shut down your Shadow from the launcher before starting it again. To shut down Shadow from the launcher:
Click the Help icon, then click Shut Down Shadow.
Wait 2-3 minutes, then try to start Shadow again.
If Shadow still does not start, shut down Shadow and wait 10-15 minutes before starting Shadow again. This should be enough time to finish any pending updates.
Check if your internet connection is stable. Run a speed test following our article, Network Requirements and Optimization. If your test results show a high ping, an unstable download speed, or jitter, this may prevent you from establishing a stable connection to your Shadow.
Try connecting to Shadow on a different network or device. Connect to a different network (at a friend's place, work or school, or on a 5G/4G/LTE data network). If the issue persists, try using another computer or phone also compatible with Shadow. This will help determine if the issue is with your device, network connection, or your Shadow.
Try resetting your launcher settings. This is not the same as resetting your Shadow from your account page.
Try this, but if all the method doesn't work, I suggest you to contact support
hollow tangle
I tried all that and nothing worked
hollow tangle
Should I reset my shadows?
cinder sedge
Omg same problem for me
dusk tartan
We’re so i send my logs at
I'll answer here.
Yes, it's better to contact Shadow Support, including the diagnostic logs, to know them, what happened on your Shadow
hollow tangle
I'll answer here.
Yes, it's better to contact Shadow Support, including the dia...
I Sent it to them and they put me on hold..
dusk tartan
Ok, perfect
dusk tartan
The L-104? In this years from Feb 2019 ( I use Shadow every 2-3 months for 2-3 months continued), even from an unsupported Country, since my country is supported only from Sept 2022 ( last year ),
No, it never happened to me.
hollow tangle
Check yours DMs I have a important question @dusk tartan
marsh wharf
why is my shadow telling me I can restart my subscription even when I didn't miss a payment 🙃
proven sphinx
Hi. I get a can't calculate vat when checking out.