so, we moved recently, and because of that, my shadow pc has quite a bit of latency. is there any way to change the datacenter shadow uses? as i know there are closer ones, as it looks like its using one from my old state, thanks!
#old address still being used for shadow.
vital bobcat
so, we moved recently, and because of that, my shadow pc has quite a bit of late...
You can ask to Shadow support via e-mail
If they can change
civic walrusBOT
This is a community-based Discord where other members of the community may be able to assist with your issues in #1021479747823337522, however please be aware that most folks here aren't Shadow Employees, and although Shadow employees do occasionally interact here, this isn't an official support channel.
Therefore if the troubleshooting provided here does not resolve your issue, or to leave feedback directly to Shadow, you will need to contact Shadow Support:
- From your account page, click Support: https://eu.shadow.tech/account/
- If you are unable to access your account page, use the Help Desk: https://shdw.me/HC-B2C-Support_Form
vital bobcat
Where are you located?
median ridge
I’m in Oklahoma, and it’s connecting to California im pretty sure, which is also where my billing address is.
Might be the closest? But I’m getting 80ms latency
vital bobcat
If I'm in good in USA states, Oklahoma is near Texas, so, the nearest datacenter is Dallas, which don't have Power Upgrade hardware, because it's the only datacenter that don't have water cooling system.
You could try to do a speedtest on that datacenter
median ridge
still get 60 ms, and i have power upgrade, so it wouldnt work anyway